So the water came shooting out from the toilet tank bolts after flushing. Yes this sounds like a horror story and a sudden scare for anyone. The water got all over the place. We ended up calling Roto-Rooter Plumbing & Water. We didn't know who to call at first and was willing to service Surrey. We looked up online and found that this company had a lot of positive reviews on the internet. We called and were told that they would call us between 11am to 1 pm. The lady called back at 12:30 and told us the plumber would come today around 2pm to 3 pm. The plumber who is a lady came on the day of the call and showed up at 2:15pm (left at 2:45pm). She also called to let us know 30 mins beforehand when she was on her way. I am no plumber and we thought the leak was due to the loose bolts that holds the tank or something wrong with the bolts.The plumber was very experienced and knew right off the bat that it was the rubber gasket that was the issue and not the bolts. She changed the rubber gasket and the bolts right on the spot and the work was all done within 30 mins. We were not expecting Roto-Rooter to come on the same day. This was awesome. We were actually of thinking just not flushing the toilet for one whole entire day. Yes sounded gross but there was nothing we could do until it got fix. The plumber was friendly and did the job right. She took care in her work. We were left very happy. We were able to flush the toilet. Yeah! Thanks to Roto, we now have a working toilet. We really appreciated that it was a busy day and you made it work to come out to have it fixed. read more

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Roto Rooter came on time and completed the job. A bit of mis communication regarding cost and solutions arose which left me a bit frustrated. I spoke to the owner who also called me back in a timely basis and we had a good discussion regarding the concerns. I appreciate his feedback and would recommend and use Roto Rooter again. Wendy read more

The guy was good but it worked out to be over $340 per HOUR with no price breakdown on labour justifying the cost. With parts(toilet seal, toilet bowl supply line) and a $20 discount coupon, my bill was $750. They are not certified plumbers. Better to get a plumber for this price. I would give a higher review if it wasn't for the price. read more

Roto-Rooter Plumbing & Drain Services - Plumbing Near Me - Maple Ridge, British Columbia

The Roto Rooter worker (Igor) gets top marks for arriving on time, getting the job done quickly and being a nice guy. But the company that sets the rules for invoicing should be ashamed. We were charged a fee labeled "Misc." that we didn't understand. Both Igor and the nice gal who answers the phone at the local Roto Rooter tried to explain that it was a portion of the labour costs, but not why it was being charged separately. We sent a message to the Roto Rooter corporate HQ in the US, but they bounced us back to the local franchise. You'd think a company that was as big as this one and had been around as long would have worked out a clearer billing system that didn't unfairly cast suspicion on the workers. read more

Vince and Evan came over same-day for a quote on our drain tile and were scheduled 2 days later to have the work done. We were told by 2 other companies that there was possibility we would have to dig up our whole yard and replace the perimeter drain with costs over $10,000.00 Vince at Roto-Rooter Maple Ridge was sure he could get our system up and running again. It was a long day, but everything is working as it should be and I couldn't be more relieved! Top notch customer service from start to finish. Job well done guys! read more

We needed to map out our sewer pipe on short notice before a crew arrives to excavate our driveway, and fortunately Roto-Rooter was able to send out a technician the next day. The technician made sure he understood what we needed before starting, then did a full camera survey. He was quick and efficient, asked and received permission before marking the path and depths of the sewer line with spray paint on the driveway, and took three-point readings at five locations so that we would have the most accurate measurements possible. We were welcome to watch and ask as many questions as we liked. We even got USB stick with a video of the whole camera survey - disgusting and yet fascinating. He even answered a couple of random plumbing questions unrelated to the job. Booking went smoothly and the service was exactly what we needed. Overall very pleased and will call them again. read more

I have used the services of roto rooter 2 times in the past couple months and have had a great experience and service both time. The first time was my toilet backing up and given I only have one bathroom it was a bit more emergent. Garrett from the company was able to come by the same day and fixed our issue rather quickly. The 2nd time I needed the garbage disposal under my sink removed as there was a hole in it and it had a slow leak. Anthony came by and was able to remove the disposal and had everything back up and working rather quickly. I would use the company again and recommend to my family/friends. read more

Called Roto Rooter at 900 in morning they told me it would be about 2 hours well it ended up being a all day wait but they did call me with updates. Anthony came hooked up my fridge so now I have ice and water Anthony was friendly helpful he looked at my hot water tank to see if it needed replacing showed me where my shut off valves were since I had no idea. I would definitely recommend and use them again. read more

As part of the regular perimeter drainage maintenance, I made an appointment 4 days in advance of when I wanted the work done. Roto-Rooter was very good with calling to let me know the status of their scheduled arrival but, alas, 6 hours came and went without anyone showing up. The office called to apologize and rescheduled the appointment for between 12-2 pm the next day and offered 30% off the bill for any work that was to be done. Well guess what happened? The next day I waited another 6 1/2 hours before anyone showed up . . . and when he did, he didn't have a jetter machine with him. Roots were eventually augered out but a layer of sediment was left in the drain because of the missing jetter machine. And finally, because the truck wasn't equipped with a lift, the poor worker had to man-handle the sewer drum machine to get it back into the truck. There is a serious problem with the operation and management of this company. read more

Long story short: great service, will use again, please add a confirmation to the online booking system. I had a bit of trepidation going into my service as I didn't get a confirmation call or email when I placed the request for service online two days before the requested time. I wish there would've been at least an automated response saying that my request was in a queue. However, when Kieran showed up he put all of my worries to rest and we went through the steps of determining why my kitchen sink was draining super slowly and backing up when running the faucet. He replaced the p-trap from a fixed to removable type and explained what steps I should be taking in the future when a slowdown or stoppage occurs. I was really impressed by the quality, speed of service, and now I have a better drain! The only thing keeping this from being 5 stars is the lack of confirmation of the appointment from the online system. read more

I guess you never know when a pipe will break and pour water into your apartment. So even though I doubt a Yelper will read my review looking for an emergency plumbing service, maybe they will keep it in mind next time something does go incredibly wrong. I called the Vancouver phone number out of the telephone book, 604-736-1323, and after suggesting calling the fire department if it's a major house flood, they came in 12 minutes flat to northeast Vancouver. Thank goodness. The guy who came to the rescue was from this Roto-Rooter, James Howl, and he did a great job. Yes, I have a hole in my ceiling, but the pipe was fixed (replaced) in about 2 minutes and there was no way I could have done it by myself. He was so helpful in that stressful situation!! I needed an expert and definitely got one. read more

If i could give a 0 star i would, had an emergency pipe burst in the middle of the night, called to book with the lady and she said she will send someone right away, 3.5 hours later they called and came just to shut the main water line and charged me $700 for only 15 min on site!!!! This is ridiculous!! The guy just quoted me whatever he liked and said ppl now a days don't like to do plumbing jobs in the middle of the night, with attitude trying to give an excuse. then why are you a 24/ hour service then? And why did you take on this career? What bullshit!!! I will never call them again, major rip off read more

If I could give them a negative seat rating I would. They are one of the most horrible plumbing companies I've ever dealt with, and that's saying a lot. They failed on ever single level. Showed up a full DAY late, no call, no bill, no follow up. Absolutely brutal. They couldn't even get their act together to invoice me for the work they EVENTUALLY completed and now have sent the account for collections!? No bill, ever. I cannot say enough negative things about these guys. Do not ever use them! read more

Weekend emergency appointment cancelled by dispatch due to us not taking their call until 6 minutes later (they don't do on site appointments, but dispatch according to customer answering their call immediately). We were on another call, called them back within 6 minutes and were told technician rerouted to somewhere else, they can come next week. We were home and waiting. Ultimate negative experience, no concern, no workaround offered other than emergency after hours rate. read more

We called in this morning, luckily they were quick enough to book an appt for a few hours later... they Called us before arrival asking if we had money to pay them.... of course, yes we have money. Second, it took the rep about 2-3 hours of trying to asses the problem with our toilet and after trying many different tools, we came to a final bill of $650. It was absolutely absurd! After talking to many friends and family in the business, they said the cost is way too high and I could have gotten it for much less. Will not use them again, way too pricey. read more

BEWARE of Roto rooter!! I called them asking for an estimate regarding a plumbing problem. The woman called me back with the hourly rate for the holiday and I told her i was NOT interested! I called another company who fixed the problem at half that rate. THEN roto rooter showed up an hour or so later. I did NOT give permission for them to come on my property! I did NOT ask for their service!! This guy got out of the truck and came to my door anyway trying to get me to sign something (I refused). Afterwards I received a rediculous bill from them and they referred me to Wiggins collection agency who have been bothering me ever since. After posting this review, a man from Roto rooter did call me to apologise and promised I would not be charged for this misunderstanding and that he would call off Wiggins. Thank you Roto Rooter. read more

Booked online, no one showed up. Called and the agent was dismissive. Booked for the next morning, no show. Called and the agent said she was going to call me to say that they have a lot of emergency calls so will be late. Booked me for the following morning but can't give me a time till the morning of. As if I have nothing better to do with myself than sit around hoping for a plumber. needless to say I have booked with me.swirl instead. My restaurant uses mr.swirl and they are very reliable. Roto rooter is def not reliable. read more

Completely useless. Use at your own risk. talked to somebody in the United States first then somebody called me from Maple Ridge at that point they told me they cannot help me because I have no cash on hand. I am a condominium owner they demanded $400 payment. These people should not be in business read more

These guys came to solve a huge issue that Milani Plumbing had caused. Repeat 'do not use Milani' The two different guys that came afterhours were young and had a can-do attitude and were not complaining one bit at the 9pm hour. I wished this was like the Milani plumber we had that wanted nothing to do with plumbing but rather smoke outside. read more

I called these guys because my kitchen sink was backing up. They made an appointment for the same afternoon advised someone would be coming to my house between 2pm - 5 pm. No one showed. I called back and was told they had some emergencies and that's why nobody was able to come. Next I heard from them was 7pm saying that somebody can only come around 11pm...WTF!? I told them that, that was too late and so they bumped me to the next day and said that I would be first priority and made me an appointment for 11am. Come 1130 no one showed, so I called back again, I was told by the dispatch that they book appointments in a 2 hour block so somebody should be at my place by 1145. 1200 roles buy - no one shows, then I receive a call that somebody is on their way and would be at my house at 1230!!! I totally understand emergencies happen, but I just got the royal run around! I had literally change all my appointments to accommodate their incompetence! Being the first time user of their company I will think twice! So somebody eventually came and the guy said its a $150 fee for just showing up and after finishing his job the cost would be over $250. I told the guy well go ahead as I have no choice now...then my dad called and spoke to dispatch as to why its so expensive. The next thing I know the Roto Rooter guy was packing up and leaving, so I called back and spoke to the same dispatch and asked what was going on. She's like, she spoke to somebody who was irate and they said they weren't going to pay. I said that is a complete LIE - I was standing right beside my dad and he said no such thing...and when I asked why the guy was leaving she said, she called management. So I demanded how dare she do that without consulting me especially after making us wait for so long, she had no words. NOT IMPRESSED!!! TOTAL LIAR!!! read more

Jason was extremely able and friendly on the emergency plumbing problem during the holidays. Spend a whole day on a difficult problem and went out his way to find a solution for the bad pump. He drove two hours front and back to find a place to fix the bad pump. Never expected this kind of service from a chain. It's all about the person and not the brand. He left with our thanks and problem solved. read more

We have used Roto-Rooter in the past and appreciated their good service so when our shower drain backed up and a valve on our vintage boiler began to leak it was a no brainer to give them a call. What I appreciated about the service was: quick response in setting up a service appt., a call from the office telling us the tech was on their way, Vincent's friendliness/efficiency/knowledge and thoroughness. He was also helpful iby making a suggestion on how to fix the valve leak efficiently. He left the site clean and made recommendations for future maintenance. We highly recommend RR especially if you get a nice, trust-worthy young man like Vincent! read more

First, they try to tell you they cannot quote for a simple job of snaking my sink, but they will come for a service charge of $98. When I said I would not go for it without a quote they called me back saying it would be about $300 to snake which is nuts but when your desperate your desperate. As I was booking they then say its additional $98 to do work downtown???? Are you kidding me? Totally misleading to say VANCOUVER in your business name and charge $98 because I am in VANCOUVER! Shame on you Roto-Rooter! I can see why you have such bad reviews. read more

They did quote and did a job for a simple toilet leak, at $250 for 20 minute work. Joel the manager did not care when I called and complained before pay. This was roto rooter Vancouver, but address in Maple ridge. I have used them before but never again. read more

Don't use these guys. Had them out to examine why my storm drain was backing up. Technician 1 shows up and has a look, but says his jet system isn't working. Charges a call out fee for that "service". Seriously? No call out fee if the jet system was workingm but because no work is done you get charged a call out fee? Foolishly, I carried on with Roto-rooter Technician 2 comes the next day, jets the system and examines with the camera. Says I need to expose my sump under the concrete so they can camera further. OK fair enough Technician 1 comes back after the sump is exposed, camera's it and tells me to go out 25 ft, dig up a tree as the roots are blocking the system. After digging for two days and making a mess of my yard, we can find no pipe. Finally, we go back to the sump and start digging there and lo and behold, the pipe was broken off and removed at the sump! How can Technician 1 say he stuck the camera down 25 feet f there was no pipe at all!? I called the manager and explained this - he said it was my fault for not insisting Technican 2 (who was on vacation) come out and camera the sump. Says Technician 1 isn't very good. I was in disbelief - what dies it matter which "licensed" technician I had? I asked the manager to come out and see for him self how off the mark Technician 1 was and he refused to come to my house. He says the camera's aren't that accurate..C'mon, not accurate to within 25 feet? What a joke operation Roto-rooter is... read more

HOME OWNERS BEWARE!!! My experience with Roto-Rooter was far from satisfactory. They came out for something we expected to be in the sewer line. Rather then have the gentleman properly snake the line, he stuck a camera in the line which cleared the blockage but charged me $325. Then the plumber said I'd have to have my lines jetted our my floor dig up. He said digging up the floor would be super expensive and just to have the lines jetted every 6 months. I asked if he could give me a cost but said I'd have to call back to get an estimate from someone else. (Remember just getting an estimate cost $50) The gentleman was clearly under experienced and didn't seem equipped with the right tools to do the job. I called a jetting company the next day and they said jetting should be the last thing I do because it could potentially flood my home. Kind of weird for a guy to recommend jetting every 6 months when it could potentially flood my home??? I called Roto-Rooter back to let them know how I felt about the service, and the manager called me back. After speaking with that arrogant SOB Joel I almost lost my mind. First off who says to a customer these statements: 1.) when I let you speak ???? Like seriously you aren't my parent and you don't pay my bills so you defiantly do not dictate when or how I speak. 2.) then says that I lied??? What's happened to good old customer service?? Bottom line this guy used the line they invented the business of plumbing, but they send guys out to do a job they have no business doing. If you invented the business send guys that can come out and do a job and fix it, and not rely on a camera to push some tissue thru and charge $325. Joel is a chauvinistic manager that's clearly lost touch with reality. Be prepared for these guys to shove a camera down your line to clear a block then charge $300, then suggest ridiculous fixes without properly cleaning the pipes. Absolutely atrocious customer service would not recommend, or use ever again! read more

I called with needing a minor shut off valve replaced... I was told 1-2 hours... 3 hours later the young man shows up. He was very courteous, polite, fixed my issues without a missed step and he was out the door in 20 minutes.... The quality was great However I didn't ask for a price up front and I should have when I called to make the appointment. I recommend that. read more

Update on my review of this place. After my scathing review, Joel sent me a message to call him. I thought about it for a few weeks, not sure I wanted anything to do with this place. However, I did end up sending him an e-mail....really, I struggled with that decision!!! How i wish I hadn't!!! I never heard back from him!! So much for trying to help!! read more

The plumber never made a move on me, I thought thats what plumbers do... like come over to "clean out your pipes" or something like that. Honestly would not suggest this service to anyone looking for a good time. read more

Do not hire these guys. My usual plumber was away so I hired them to fix some plumbing on one of my job sites. After seeing their reviews I called in to make sure their work was guaranteed and they said "yes our work is 100% guaranteed. Don't worry we will send one of our best guys". They ended up sending one of their least experienced plumber. He did the work and that night we noticed some of the connectors leaked. We called in and another guy came the next day, after noticing the leak he called his boss. The boss said "replace it all for free". For an small fee he said he would add a minor improvement which included a 3 foot pex pipe, 2 connectors and a shut off, that's about 10 minutes of work max and a low cost for parts. He came to do his work the next morning then went around our contractor to get payment from one of the homeowners who wasn't aware about the situation and charged full price for the whole repair. Our contractor asked about the cost and he refused to discuss information "It's been dealt with" he said. 800$ later we had 2-3 hours worth of work completed and 50$ of parts installed. Very upset and disappointed. Never hiring them again, they can not be trusted. read more

DO NOT USE THIS COMPANY. Called last night and was promised a visit between 4 and 7pm. But when nobody showed by 7:30 pm, I called again and received a call back that stated they would at least be another hour and that the charge would be $379, that it would be an additional $179 for every half hour thereafter, and he didn't even know what COULD be wrong with the sink (his tone was rude, impatient, and implied that we were being a bother to him). Initially I was told that it would be a free service call. Today a reputable repair place fixed our problem promptly and at low cost. read more

Booked almost a week in advance. They called to move my appointment to a later time for an emergency. I had taken the day off work so I said no problem. I then received a phone call and they told me they were no coming. Too late to book anybody else to come. Nothing better than taking a day off work and then still not having the issue dealt with. Would not recommend!!!! Do not use!!! Horrible customer service and then to offer me 20 discount (when there is a coupon online for twenty) really? I make more than that in an hour....insulting! read more

You might find someone cheaper but both times I have used them (2 different techs) their work has been great. Showed up on time. Easy to recommend. read more

Person doing work at my home released information to a third party without our consent. Customer service by office staff when I called in was very poor and rude. I will never use this company again read more

I have used Roto-Rooter in Point Grey Vancouver a number of times over the years for clogged sinks and tubs. They have always sent a friendly person and fixed my problem. The most recent time, the guy couldn't fix it so he said he would send a more senior guy to fix the problem. That guy came and fixed it the next day. I was only charged for the visit that fixed the problem. read more

Made an appointment, technician no shows. So I call and they say they didn't have the appointment in their system. Made another appointment for next morning and the guy is late and at this point I'm not even going to give them business. Receptionist is uninformed and dismissive. read more

the guys who came were very pleasant. we have had some drain pipe back up. they were unable to detect any problems on our property to account for the back up so left us a summary of what they did and suggested we contact the city if we have a problem again. nice guys; quite expensive because they used the camera scope, and still no answers. but we trust their assessment is accurate and hope we have no further problems. read more