RANT: it's a long one, I'm sorry. Roto Rooter of Deland. Avoid at all cost!
We bought our house in Jan. shortly there after we installed a stackable washing machine and dryer. We noticed gurgling in the toilet of our master bathroom when we did laundry. Also the toilet wouldn't fully drain and clean water seeping from where the toilet meets the tile. We thought we might either have a main line clog or our septic needed pumped. I called Roto Rooter of Deland and they said they would have to send two techs out at separate costs to check both. The next day, after I called out of school, the tech came over (Feb 28) and had me run my showers and flush my toilets, he said he didn't think we had a main line clog and that we prolly just needed our septic tank pumped. He started pumping it and then he said his truck broke. He asked if he could come back tomorrow and finish the job. Of course I said yes. He also asked to leave his hose in my front yard because it has stuff in it. I said sure. I asked if he could send me pictures once it's done because I was curious, this being my first septic tank and all, and also to confirm the job was done. I came home from school the next day and the hole was covered up and all looked well. I waited 2 days because he said some one would contact me about payment and so I could get the pictures. No on called so I called and paid the $250 over the phone. They said they didn't have pictures and would get back to me.
This past Sunday our AC wasn't working so we got a repair guy out for that, it was $650 and we are back up and running. While dealing with that I called around to see if we could get some quotes on a toilet we have that moved and some one to check the septic tank again because of the gurgling.
My neighbor and my husband in a bid to save us money and diagnose it themselves dug up both holes of the septic tank to see if there was a screen that was clogged. When they dug it up, the found the tank filled to the brim fast past how far it should be filled and they could not locate and screen because it's so over filled. Also there is a crack at the top of the tank by the second hole. What this means is we might need a new drain field.
After calling around hours, explaining all this and getting quotes, many septic service companies are saying that Roto-Rooter should have dug up and pumped out both sides of the tank. And taken pictures. Roto Rooter could have seen the crack and also could have seen if there was sand on the other side of the baffle wall which could indicate a clog or an issue with the drain field.
I called them to see if they would pump it out again and completely this time, but all they will offer me was a free service call to come out and look (not they can see anything because it's full). And only after asking to speak to the owner they offered $50 off their $250 pumping fee.
I have contacted corporate and will see where this goes. I should not have to pay again for a job that wasn't completely done right the first time, not to mention, that had they done it right, we would have known a month and a half ago we might have a larger problem and I would be were I am with sewer in my yard and another cost of $250 after pumping just to get some one in to they can diagnose at another $225.
I may need a new drain field, which can run 3-10k... fine, that sucks I'll figure it out. But
To charge me twice for an incomplete job, that's bullshit!! Please avoid Roto Rooter of Deland at all costs. read more
