Great experience shopping with them in 2023. Gayle was very helpful. Horrible experience in 2025-26…read morewith getting them to do repairs under warranty on the purchased walker. In November 2025, they replaced a hand brake cable that had broken. I was charged $40 in labor and nothing for parts as the limited five-year warranty for the cable was in effect. Less than two months later the same cable broke. When I called to ensure that they could fix it today if I brought it in, I was told that I would have to pay for parts and labor since the warranty only covers one repair per walker. That detail was not stated in my warranty information. I was transferred to the owner and was told to bring it in, and he could see what he could do. Upon arrival at the store, the owner came out of his office, made no eye contact, did not speak, and took the walker. As he was departing, I said that I had a question about the warranty. He replied, "I told you I would cover it." I said that my husband has severe MS and relies heavily on the walker. My intention was to try to understand what is and isn't covered by a warranty for a vital piece of equipment. I asked what a limited warranty covers. His reply was, "Whatever I decide to cover. If you drill out the hand brake, I won't cover it." I said that was not the case, and that we had not tried to repair the walker. He walked away with no further words. When I returned to pick up the repaired walker, I was told there would be no charge. The owner brought out the walker, asked me to test the brake, which I did and then he walked away. There was no apology. I purposefully purchased this walker from a local business, even thought it was much cheaper on Amazon. However, my experience with Mobility and Me demonstrated that they are all in on the sales, and don't want to deal with issues related to broken equipment. For people who are caring for disabled people who rely on equipment to live, this is the opposite of the type of experience we should receive.

Excellent customer service. They took the time to make sure my 95 year old mother got the correct…read morewalker for her needs.

Very friendly staff! I love the store & supplies inside. I always end up getting some additional…read moreproducts while I'm in there.

Wonderful staff at a local pharmacy. They always go the extra mile to make sure you are taken care…read moreof. Highly recommend versus some chain pharmacy where you are just a $ symbol.

Besides being charged an outrageous markup ($200 when the same thing could be purchased for $19 at…read morea retailer) for a sling we were given at the ER, when I paid online, they charged more than a 3% fee on the transaction and there was absolutely no mention of any fees associated with a credit card on the bill or payment portal. Didn't find out about the fee until my card was processed.

Brought medical equipments from other companies previously, never had to sign a waiver. However,…read morebought cervical traction device from Medcom Group, this company will submit claims as rental instead of a purchase claim. Additionally, 1. Medcom Group requires you to sign a waiver - Medcom Group knew ahead that the device does not cover by insurance. Then they blamed the insurance company, said it's the insurance company that makes Medcom Group to submit multiple rental claims. It is Medcom Group that purposely submits multiple Rental claims instead because found out insurance company online that Medcom Group submitted 5 separate rental claims. 2. The claim code used to submit to insurance company - Medcom Group knew ahead that the code insurance company does not cover and instead another similar equipment claim code will cover. Medcom Group hides the information and did not disclose the similar equipment to me. 3. Medcom Group charges same equipment for purchase more expensive than other medical equipment companies - check and compare yourself.

Awesomeness! Had the tube fed formula no one else had! A literal lifesaver! Thank you!read more

Receptionist does not understand supplemental plans to Medicare and refused my appointment because…read moreshe said my carrier is "out of network". There is no such thing with relation to supplemental plans, as Major Medical accepts Medicare. Others in the office also clearly did not understand. This lack of knowledge caused me to not receive the medical equipment I need and to miss 1/2 day of work, and I now must wait for "approval of my Plan G" before they will reschedule. I would not be writing this review if even one person I spoke to in the office understood the basics of Medicare insurance.

Amazing customer service! They are so easy to work with and the product selection is top notch.read more

Everyone at TenderCare has been such a joy to work with. I am so glad they decided to expand their…read moreservice to Colorado Springs because we had heard so many great things about them but until recently they didn't service our area. Now that they do we've switched and I understand why their families LOVE working with them. It's because TenderCare is a family operation and the families they serve are treated as family from day one. They have take a very frustrating part of my life - ordering medical supplies for my trach and vent dependent son, and made it so easy. There are less boxes coming in which means I have less porch pirate worries, everything is packed efficiently so my recycling isn't overwhelmed with boxes anymore, all of the supplies that get to us are exactly what I needed. I never feel like I can't call text or email my service people when I need something and they are so invested in solving problems for me. And that contact part of things, being able to email my service people whenever, is HUGE because I have toddlers, very mobile happy toddlers one of whom has a trach and vent and having that reassurance that they WILL get back to me the next day about whatever it is I thought of at 2am makes our life so much easier. Their problem solving skills are superb. I can call and say this is my issue that I need a solution for and they will help me work the problem until we have a functional solution for our family. A great example is our vent is table top and we were using a kids toy as an IV pole because again we are dealing with toddlers here who like to knock IV poles and equipment stands over just because they can. They had a solution for me immediately. TenderCare is just an absolute joy to work with.

We presented Jesse and his team with a problem that wasn't necessarily unique (we needed a vertical…read morelift installed in a new home to make it accessible for a disabled family member). With that said we had a very tight time frame and our family member's quality of life depending on it. Jesse offered us many options, always focused on what was possible, and never what wasn't. He was very kind and considerate with my parents (who are in their 80's) His crew even installed a temporary ramp for us knowing the lift order could take a few weeks. Every step of the way they lived up to expectations, and each member of their team was kind and professional. Thanks again for taking good care of our family.

From a therapist's perspective: Accessible Systems is…read moreextremely communicative and collaborative. They ensure to communicate with families and when applicable, their therapists. They work to ensure a safe and functional set up at home. We recently had a patient utilize Accessible Systems for some home modifications and the team from Accessible Systems sent the rehab team after installation pictures to help with training with the resident prior to their return home. Today, we did a home assessment, and it went very well! We are always happy to work with the team at Accessible Systems and absolutely appreciate the work they do to ensure each person can enjoy being home, safely. Thank you, Accessible Systems, for the impact you've made to help him and so many others succeed at home!

Came in 4:45 am Dropped…read more Called at 6 am After the reviews I thought for sure it was going to be a place that doesn't follow DOT & FMSCA regulatory standards

First of all let me start off by saying I greatly appreciate this Walmart DC location for taking my…read moreload early even though they didn't have to they could've have honored the appointment time, so I didn't mind the way I actually enjoyed the nap that I took even wind up getting some great Mexican food as well