We presented Jesse and his team with a problem that wasn't necessarily unique (we needed a vertical…read morelift installed in a new home to make it accessible for a disabled family member). With that said we had a very tight time frame and our family member's quality of life depending on it. Jesse offered us many options, always focused on what was possible, and never what wasn't. He was very kind and considerate with my parents (who are in their 80's) His crew even installed a temporary ramp for us knowing the lift order could take a few weeks. Every step of the way they lived up to expectations, and each member of their team was kind and professional. Thanks again for taking good care of our family.

From a therapist's perspective: Accessible Systems is…read moreextremely communicative and collaborative. They ensure to communicate with families and when applicable, their therapists. They work to ensure a safe and functional set up at home. We recently had a patient utilize Accessible Systems for some home modifications and the team from Accessible Systems sent the rehab team after installation pictures to help with training with the resident prior to their return home. Today, we did a home assessment, and it went very well! We are always happy to work with the team at Accessible Systems and absolutely appreciate the work they do to ensure each person can enjoy being home, safely. Thank you, Accessible Systems, for the impact you've made to help him and so many others succeed at home!

Great experience shopping with them in 2023. Gayle was very helpful. Horrible experience in 2025-26…read morewith getting them to do repairs under warranty on the purchased walker. In November 2025, they replaced a hand brake cable that had broken. I was charged $40 in labor and nothing for parts as the limited five-year warranty for the cable was in effect. Less than two months later the same cable broke. When I called to ensure that they could fix it today if I brought it in, I was told that I would have to pay for parts and labor since the warranty only covers one repair per walker. That detail was not stated in my warranty information. I was transferred to the owner and was told to bring it in, and he could see what he could do. Upon arrival at the store, the owner came out of his office, made no eye contact, did not speak, and took the walker. As he was departing, I said that I had a question about the warranty. He replied, "I told you I would cover it." I said that my husband has severe MS and relies heavily on the walker. My intention was to try to understand what is and isn't covered by a warranty for a vital piece of equipment. I asked what a limited warranty covers. His reply was, "Whatever I decide to cover. If you drill out the hand brake, I won't cover it." I said that was not the case, and that we had not tried to repair the walker. He walked away with no further words. When I returned to pick up the repaired walker, I was told there would be no charge. The owner brought out the walker, asked me to test the brake, which I did and then he walked away. There was no apology. I purposefully purchased this walker from a local business, even thought it was much cheaper on Amazon. However, my experience with Mobility and Me demonstrated that they are all in on the sales, and don't want to deal with issues related to broken equipment. For people who are caring for disabled people who rely on equipment to live, this is the opposite of the type of experience we should receive.

Excellent customer service. They took the time to make sure my 95 year old mother got the correct…read morewalker for her needs.

Amazing customer service! They are so easy to work with and the product selection is top notch.read more

Everyone at TenderCare has been such a joy to work with. I am so glad they decided to expand their…read moreservice to Colorado Springs because we had heard so many great things about them but until recently they didn't service our area. Now that they do we've switched and I understand why their families LOVE working with them. It's because TenderCare is a family operation and the families they serve are treated as family from day one. They have take a very frustrating part of my life - ordering medical supplies for my trach and vent dependent son, and made it so easy. There are less boxes coming in which means I have less porch pirate worries, everything is packed efficiently so my recycling isn't overwhelmed with boxes anymore, all of the supplies that get to us are exactly what I needed. I never feel like I can't call text or email my service people when I need something and they are so invested in solving problems for me. And that contact part of things, being able to email my service people whenever, is HUGE because I have toddlers, very mobile happy toddlers one of whom has a trach and vent and having that reassurance that they WILL get back to me the next day about whatever it is I thought of at 2am makes our life so much easier. Their problem solving skills are superb. I can call and say this is my issue that I need a solution for and they will help me work the problem until we have a functional solution for our family. A great example is our vent is table top and we were using a kids toy as an IV pole because again we are dealing with toddlers here who like to knock IV poles and equipment stands over just because they can. They had a solution for me immediately. TenderCare is just an absolute joy to work with.

The absolute worst CUSTOMER SERVICE ever. I've been trying for over two months to get a Hoyer lift…read morefor my dad. I've been called that the sling hasn't come in. I've been called blah blah blah same old crap all the time. When you call the customer service number they can't transfer you because they're in a pool of calls. I'm just saying beware of the customer service issues that they have.

Rotech Healthcare or Summit Respiratory on Jewell Ave in…read more Denver lacks in customer service and care for their clients. I guess they don't have too. So many people on Oxygen they don't have to be nice, friendly or informative. I was told Friday I would have a oxygen delivery today between 8:30-6pm. I phoned at noon after being on hold for 50 min. I was told it shows today we are looking for a driver. I am new at this and was told there are no "Nice with Care" Oxygen companies. They don't have to be nice. They have a huge client base. Very sad.

sent several emails and called multiple times to get order status. no shipping notice and no…read moretrack. my order showed purchase on 9/27 and estimated arrival 10/3-6. today is 10/19. giving vets a bad name.

A friend needs a cane and I don't think she'll be happy about getting one. She loves to shop and…read moreloves fashion so I bought her a dark blue cane with flowers and matching straps. I found the same cane on other websites but it was cheapest on this website. I got it in 1 week and that was over the new year holidays. I'm hoping she will accept it since it's so colorful.