I was worried after reading previous reviews but I needed help. Apparently this company has had a lot of turnover and change In the last 6months or so. They were able to take care of me with so much care and compassion. I and My family will definitely be using them more! read more

I have never experienced such terrible customer service. Has it been two months of calling every two days asking for my husbands diabetic medical equipment. After promising, canceling, voiding orders, pre authorizing medical equipment under the wrong name and account number, Resubmitting and voiding and canceling orders again, we still do not have the medical equipment my husband needs to survive and we are currently in the waiting room at the hospital because of it. I am enraged, heartbroken, and hopeless. This company is a complete disaster. read more

In January I placed my order for C Pap Supplies through my insurance company. as of end of March they have not shipped everything. I had order seven Items for my three month supplies, received 3 and nothing else. with 6 phone calls through my insurance company nothing has been filled by this company. they are the worst. I have delt with a lot of different companies in the last 19 years and never had this much trouble getting a order. Sue leyo read more

This company reminds me of a payday loan business. I had been receiving supplies from them for a year and got the robocall asking if I wanted more. I confirmed that I did. After 2-3 weeks of wondering, I called and spoke with a representative who said the delay was fixed. Again no shipment after 2-3 weeks. I called once more and received the same response. Exasperated, I contacted my doctor to change subscriptions. Within 2 weeks, guess what showed up at my door! The original shipment. I had received packages that contained the wrong items before and when I took them to the local office I was told they would appreciate it if I could bring in the package without opening it. This was one of those instances. I brought the package in and gave it to the woman on the right (there are two desks, it's Regina or something similar). She turned and put it by her printer behind her and assured me she would complete the return. Imagine my surprise when I received a bill for those items a month later. I called and she told me it would catch on the next cycle and not to worry about it. Not long after that I was contacted by someone at the corporate office who suggested I needed to pay my bills. I told her I hadn't received one and explained the above. She rudely confirmed my address and said I should receive an invoice with other unpaid items. It came the following day -- over $100 in unpaid (unbilled) items. I called and paid for all but the shipment I returned. A month or so later, I received another bill. Nothing showed the return. I called the local office and "Regina" told me she didn't remember the transaction but would clear my records. I have received at least 3 more calls since then and made the same number of visits attempting to speak with a supervisor each time. Coincidentally, they are always busy. The next visit to this office will be with the police, as we clearly have a theft of over $50 in medical merchandise that occurred at that office. The rest of the story? The reason all the early calls resulted in no shipment? My guess is that the prescription hadn't been renewed (it had been about a year). Why then, would it have shipped after the prescription was sent to another provider? Run from this company! read more

This used to be a great company. Did they sell it or something? Change management? Recently, when I managed to reach them by phone to order supplies, the conversations were bizarre, including an invitation for me to "call the warehouse" to see what the hold-up was about? I politely declined that offer & insisted they call the warehouse themselves? Since I did not seem to be able to resolve my issues by phone, I resorted to visiting the office in person. While at the office, I observed that two clerks chose to let the phone go unanswered even though either one of them could've have answered it? Strangely enough, they discussed their "no-answer-the-phone-strategy" openly in front of me, stating "they can just wait" as if the caller had rudely breached etiquette somehow? Neither of them seemed to be the least concerned that their discussion had a witness (me)? So, I have to assume this was "just another day at the office" for them? Once, when they did answer the phone, they told a phone caller that the person they wished to speak with was on the phone. There was no one else there? Just us three chickens. How do people like this keep their jobs? Run... do not walk... to the nearest exit. I will be changing medical equipment companies, needless to say? read more

They spent a year telling my husband that he owed money he did not owe. He took a copy of the redeemed check to them three times and each time they said they fixed it and would send supplies. The supplies never arrived and we did not receive any communication from them to explain why. We obtained supplies from them for two years before this happened. After a year of phone calls and visits to the office they finally got everything straightened out. Except now we can't order supplies because it has been too long since we last ordered. Will never do business with them again. read more

I got a c-pap from them 10 my months ago. I just received a letter from Rotech which is a subsidiary on them, stating that the insurance company had not paid, but the thing is they had not filed any claims for the rental of the equipment since June. After being on the phone with them for 3 hours they say that the did not have a signed prescription. What I would like to know is how did I get the machine in the first place if they had no signed prescription. The letter I got said they had repeatedly tried to obtain insurance information and said nothing about a prescription. I had not received anything from them until now. Funny thing is I have been getting supplies from them . Please please do not use either of these companies Preferred Medical or Rotech. Wish I could give the -10 stars!!! read more