I wouldn't go back to this dental office. Appointments felt rushed, and I didn't feel like my…read moreconcerns were really taken seriously. After a root canal, I continued to have pain and went back looking for help, but was essentially told I would just have to deal with it and that it wasn't something they were going to address. I ended up seeing another dentist and paying a significant amount out of pocket to resolve the issue. This is just my personal experience, but it was stressful and disappointing, and I wish I had gone somewhere else from the start.

I was new to GA and Dr. Hai accepted my sons insurance. Its an hour drive for me BUT WELL WORTH…read moreIT!!! Andrea & Kurtistine and Krew are EXTREMELY KNOWLEDGABLE & PATIENT and their bedside manner tips the scale to BEST EVER. Dr. Hai. They r my extended familia. Don't hesitate ~ BOOK UR APT NOW. I have watched them kare for young children and they r AWESOME SAUCE. They care..and fo preventative and cosmetic.

10/10! Wow! What an experience! We just recently moved to the area and numerous people suggested…read moreDr. Shoemaker from a Kennesaw Moms FB page so I scheduled an appointment for my child. The initial phone call was very simple and I was able to schedule an appointment for an initial visit and cleaning and they also emailed the documents to complete prior to my visit so that I could be prepared beforehand. When we arrived, there was plenty of parking available outside. We were greeted by a friendly woman at the front desk and were able to quickly check-in and hang over our paperwork. The kids were able to play with the toys and they lit up once they saw the gaming space (one tv had Minecraft and the other had a Super Mario game.) Every single dental assistant and hygienist was VERY friendly and just so sweet and welcoming. They were so kind to my 3 year old daughter who joined me for the appointment and even included her (she has never been to a dentist just yet). Dr. Shoemaker is awesome! So bubbly and friendly, he came in and greeted us, started chatting with my son and instantly made him feel comfortable. We never once felt rushed or out of place. It was very warm and happy experience for both of my kiddos! My son's cleaning and exam was successful, then they allowed both kids to pick out a prize and even gave them balloons. They were ecstatic! Check-out was very simple and I was able to schedule our next appointments. They provide both text reminder and email reminder about appointments. Absolutely recommend 10/10. What a wonderful dentist office!

The staff and Dr. Shoemaker were so wonderful. They immediately put my 3 year old at ease and he…read morestill talks about how much he loved his dental visit!

I am giving this office one star due to concerns regarding due diligence and billing integrity…read more After checking my daughter in for a routine cleaning, I was informed that there was a $51 balance remaining from her previous visit for a sealant. I explained that I had not been told at the prior appointment that the sealant was not covered by insurance. Because the receptionist was new, another staff member stepped in to assist. I was initially told that insurance companies sometimes list services as covered on their websites when they are not. I was then told the $51 was part of my deductible and that my insurance only covered 80% of the sealant. After receiving multiple explanations, I requested to review the actual paperwork to verify the information being provided. Once the paperwork was printed and reviewed, I was informed that the previous information was incorrect. It was clarified that the office is only permitted to bill my insurance a certain contracted amount, and the sealant was, in fact, covered. Had I not asked to see the documentation, I would have paid a balance that my insurance had already covered. Additionally, I never received a copy of the paperwork I requested. I strongly encourage parents and patients to review their billing statements carefully and request documentation when there are discrepancies. Transparency and accuracy in billing are essential, and patients should not have to advocate this hard to ensure they are being charged correctly.

Excellent dentist for children. They have ample seating in the waiting room. They also have a few…read morearcade games as well to help keep children entertained. They also have a few interactive toys for smaller children. Staff was very friendly and answered all questions that I had. They also interacted with my boys very well and made them comfortable. Definitely will continue to come here.

I have been coming here for years, and I have not had any problems until recently. I think the…read morepractice has gotten so big, that the staff members just don't care. My most recent visit was a horrible experience for me. When checking in, I had to update my history. One question on there asked me to select issues or concerns I had more questions about, so I did. However, that was never addressed during my visit. The hygienist was initially nice, but I don't think she showed much compassion or concern. When taking my Xrays, she kept shoving the piece so far back in my throat that it was causing me to gag. I kept having to adjust it, which I could tell was irritating her. I then told her she's pushing it way too far back, and I can't help that I have gag reflexes. Then when she went to clean my teeth, she let the suction rest on my tongue, and when I tried to hold it, she said "no just let it rest there." So she starts cleaning my teeth, and water was splashing everywhere. After the water started splashing in my nose, I had had enough. I informed her that no other dental hygienist at that practice ever had water splashing on me like that. In the middle of her cleaning, the doctor walks in. He's pleasant as always, but he walks in asking her what type of chair/stool she likes better. Had a whole conversation which I feel like was not important to discuss in front of the patient. I also hate the fact that he came in the middle of cleaning instead of once it was over like he normally does. I want to ensure the hygienist did a good job. At any rate, the hygienist (Cara? Sarah?) continued cleaning and she actually scraped my gum a few times while removing plaque from my teeth. I squirmed in the chair so she could tell it hurt, but she didn't do anything about it. Lastly, she says "it looks like your fluoride is covered today." So she finished up and walked me to the front and said I was good to go. I went to the restroom, and when I got back, the receptionist said "I know she said you're good to go, but you actually owe for the fluoride. It looks like you had an $18 credit on your account but you still owe $17." I explained several times that the hygienist said it was covered, and she said "I know but she was looking at it wrong." Well that's NOT my problem. I told her that I hear what she's saying, but fluoride is optional. So I wouldn't have even gotten it. She finally said she would just "scrap the fee." I then walked out. Also, why did I even have a credit on my account? So they are overcharging people, but they never even notified me that I was being over charged. I still do not know why I had a credit on my account. So customers BEWARE! Overall horrible experience.

Pam is the absolute best. The entire staff was lovely, compassionate and kind. I will absolutely…read moresee them as my primary service provider. They restored my faith in seeing a dentist

Excellent dental services!!!! They are very professional and kid friendly.... I would recommend…read morethis office to anyone...

If I couple give negative stars I would .I am beyond frustrated and disappointed with this dental…read moreoffice. I raised concerns multiple times about my daughter's cavity, and it was not handled with the urgency it clearly required. Now her condition has become severe--she has developed a cyst on her gum, and the tooth is badly damaged. This did not happen overnight. This was something that should have been addressed sooner. As a parent, it is extremely upsetting to see your child suffer when you trusted a provider to do their job. This experience has completely broken my trust in this office. I would not feel comfortable recommending this dentist to other parents. Please advocate for your child and consider getting a second opinion.

Very disappointing. I have been using this practice for many years. This practice used to be so…read moreprofessional and courteous. My last visit on 12/15/25 was far from that. First my appointment was for 4p. My previous two reminder text was for 4. Yet on the day of appointment the reminder was for 3p. My son was almost not seen. Then the hygienist seeing my son was downright rude, dismissive and very unprofessional. She definitely was upset she had to stay late to see another patient. Her unprofessionalism will cost them another client.

Top quality children's dental care! I have one child with special needs and requires a special kind…read moreof Dentist to make him at ease. We've had the best experience obtaining Terran's for complex needs and all the team are always so kind, professional, and very knowledgeable. I would recommend to all my friends and family. We plan to continue seeing this office for years to come!

Long wait, they overbook. The two cavities my daughter had filled have to be completely redone by…read moreanother dentist out of my pocket because of the horrible rushed job that was done. My children were in tears and in so much pain after visit, dentist was not gentle at all

My kids have been with Kidztown for over two years now and our experience is wonderful everytime…read more They make my kids feel comfortable and less anxious about their procedure. I do recommend

I made an appointment for my 4 year old son. Although not his first dentist visit it is the first…read morevisit with this dentist/office. Within 5 minutes this lady tells me my son is autistic or on the spectrum. Why? Because he would not sit still and let a stranger poke and prod in his mouth with metal objects. I coaxed him to allow her to look at his teeth but the suggestion was out of line. She had never met my son and almost immediately tells me this BS. I thought this was a dentist appointment not a psych eval. Took him to another dentist. They made him feel comfortable, laughed with him, told jokes, talked about Spider-Man. Guess what... no problems.

I took my 3 kids to get cleanings. I was impressed with the arcade in the waiting room, however,…read morethe bedside manner is awful. While I was allowed back for the cleanings I had to sit a good 15-20 feet away from my kids. My boys needed fillings and upon telling me this, Dr. West told me that she does not allow parents in the room with their children while getting fillings and invited me to find another dentist if that was a problem. I hadn't told her yet that I had a problem with it! We did not return. We now go to Turner Pediatric Dentistry and my kids absolutely love them.

I experienced the most unprofessional behavior at my daughter's appointment. I had to pull my…read moredaughter out the chair mid service. I would never trust them with my child again.

Sad to leave this place, but big families beware - they have changed office policy for no given…read morereason, making it impossible to schedule appointments for multiple siblings on a given day. They wanted me to come three days a week in order to have my children's teeth cleaned, and could not explain why they were unwilling even to schedule tapered appointments (10, 10:30, 11)...this was after calling me back in the office to compliment me on how extremely well behaved and delightful my children were at their appointment, so it certainly has nothing to do with behavioral issues! Sad to see prejudice against larger families and office policies instated without logic. They've made scheduling ridiculously difficult and unaccommodating, and have lost five good patients as a result.

From the first person you meet, till you see the Dentist (Dr. Kennedy), you will experience the…read moresame professionalism and care. Every single person during the process made me feel comfortable and welcoming. I never felt rushed and the hygienist took her time explaining every step. So glad we found you Lost Mountain Dental! AnaG

I received emails from the owner that seemed to be disparaging another dentist that chose to leave…read morethe office. The dentist who left was very liked by many patients and it seemed to be a play to retain her patients. Very unprofessional. I'd say you are better off trying another practice who treat their staff with dignity.