Use to be a great practice. Now that it was sold to a cooperation, they find every way under the…read moresun to make Money. Very sad. I have now found Dr. Cox's new office and will be becoming a patient at that location.

I've been a patient of Dr merritt's for over 10 years. I've never had a complaint. He's a great…read moredentist. The last time I went for a cleaning they asked if my insurance had changed. it had not and when I was leaving they said you are all set, as was normal. I then received a bill for $160. I called and was then told, after the fact, that my insurance was not acceptable now. they also charged me a late fee even though I received the bill that same day. I truly hate that I now have to find a new dentist.

INCREDIBLE INCREDIBLE doctors and staff. They actually care about your child and want to make them…read morefeel as safe and comfortable as possible.

We actually enjoy going to the dentist! Every person in this office is so kind and welcoming. Dr…read more Lulu makes it so fun for my little one. He warms up to her so quickly because she turns everything into a game and she is so sweet to him. She is very attentive and caring. The way she speaks to us, keeps track of little details of our family and relates to us is just a little bit of what sets her apart from the rest. There are lots of toys for the kids to play with, a TV mounted to the ceiling for the kids to watch their favorite show during the brushing. She makes herself seem more as a friend than as a dentist and we all leave each visit happy!

Very pleased. Went to Nia's for a second opinion after a horrible experience at hickory flat dental…read more(do not go there!!!) - thankful for them taking the time and helping my boys. We've been very pleased so far. Everyone is always very friendly.

Go to this dental office if you want your insurance benefits maxed out and a surprise bill showing…read moreup in your mailbox later. They openly admit they do not verify EOBs because it's considered a "courtesy service," yet they have no problem upselling unnecessary treatments like nitrous oxide for children -- knowing it may not be covered by insurance and isn't always medically necessary. This office caused me so much stress that I transferred my child to another dentist for a second opinion. Turns out only 1 of the 3 molars they claimed needed treatment actually needed work. That alone says enough. SCAMMERS ! Oh and they don't tell you the charges until arrival. I've received 3 different charges for one tooth and a surprise text for a balance owed. Contacted Human Resources to have the 216.00 charge removed after paying $130 and having Aetna insurance. The wait to tell you the charges part of the strategy & then they have you sign the estimate to throw in your face that you signed it. Organized CRIME, on to the BBB for my next review on them... The front desk staff were nonchalant and unhelpful throughout the process, and management seemed more focused on swiping cards than properly running the office or helping patients understand charges and treatment plans. I guess those fancy decorations and showroom-style furniture have to get paid for somehow. . Don't waste your time here it's all about the money and charges. They will use up your insurance just on fees and up sales, and also have you to pay out of pocket. Wish I could leave 0 stars. And honestly, some of these Google reviews feel way too scripted to be believable.

My son Kolton recently had a LOT of work done here. I couldn't have asked for a better experience!…read moreWe visited three dentist total trying to find someone in "network" or who we felt comfortable with. My heart was stuck with Dr. Drew and her team. I trusted the work that she wanted to do on my son. He was a complicated case (in my opinion) bc when he was little, he had a lot of medical treatments that eventually ruined his teeth. The treatment plan that she had for him made sense. She took the time to explain everything and why she thought certain things were necessary. Everyone in this office was patient, kind and greeted us with a warm welcoming smile. Coming here felt like coming home. Any questions I asked, they seemed pleased to answer. I recommend them to any and everyone I know. I am forever grateful for Dr. Drew and her team, and also for Rebecca who was so sweet and always willing to help as well.

The office is fairly nice, and the dentist my daughter saw did a good job overall, but the billing…read morepractices are not what I had expected. We were asked to pay 100% up-front for the exam and file for individual reimbursement, something we have not had to do with any other dentists, and their computer system showed they would be reimbursed for the fluoride and cleaning. That should have been a red flag to me to leave, but I was under the impression that my Delta Dental was in-network and my 100% coverage would make it all okay. Apparently because my DD is "out-of-state," the dentist's office contracted rates did not apply. That's fine, I've worked insurance, I know that the contracts for networks get cloudy at best. When I called to talk about it, they basically said they stay out of network as often as possible so that they can set more of their own preferences in the number of patients, etc. That willingness to charge more per patient is not something I had expected, and there was no negotiating the rate down. Normally issues with negotiated rates are fought between practitioners and insurance companies (that's the only major perk of insurance), so make extra sure you are in network and that you are okay fronting the entire amount with only a hope for reimbursement or that you have sufficient time to call hither thither and yon to try to get full payment.

This place always smells like urine and poop. First I thought it was because somebody left a…read morediaper in a trash can but it is every single time. I don't think they actually have a cleaning service. The staff are very rude and the dentist and hygienists are not very accommodating to autistic children. They get very impatient. My child is very sensitive to smell and I thought we were gonna get sick from how bad the whole place smells. Aren't dentists offices supposed to be sterile. Why would it smell so bad if they have someone cleaning. We won't be going back unless this address. I have repeatedly brought the smell issue up to everyone and they just ignore it. How do you work at a place that smells that bad? I am still not sure of the type of care received. They wouldn't repeat what they were saying and I am deaf in one ear.

This place is great! They really, really care about the kids' teeth. His previous dentist just…read more"gave up" on his teeth and referred me to DFC. His teeth are in better shape.

Their facilities and pediatric staff are great. Adult dental care, not pleased. Every time I ask…read morequestions about recommendations, treatment options, hygiene routines etc I get talked to like I'm an idiot. The new dentist- Grubler I think his name is? very rude and will not listen/ is not patient centered and thinks he knows everything. If you want a dentist that will hear your concerns, consider alternate (less invasive treatment options) or even take the time to talk about toothpaste recommendations, he's not your guy. I will not be seeing him again. Will stay here for pediatrics but I'm personally finding a new dentist for myself.

We came in today for my son's first dentist appointment and we were VERY impressed! My toddler has…read morespecial needs and the dentist was amazing with him. The staff was all extremely friendly and Dr. Shawn was very informative, told us what to do at home right now to help our son, what to expect at the next appointment, and what to expect in the future in regards to his condition and dental needs. The lobby was such a nice comfy atmosphere and not at all like that of a normal dentist. I enjoyed the experience so much I'll be switching myself! So, so thankful my baby doesn't have the dental anxiety that I have and that we started with a positive outlook on dental care for our little guy thanks to Dental Town!

Excellent dentist. Beautiful, clean office. Friendly and knowledgeable office staff, hygienists and…read moredentist. Very happy.

We absolutely love this practice. We moved up here three years ago and after trying two different…read morepractices we started to get discouraged. Thankfully someone referred us to this practice and we could not be more pleased! The staff is amazing and super caring and Dr. Park is so gentle and straightforward.

On point! All the time! Little or no wait time in waiting…read moreroom. Friendly staff. Clean atmosphere. Leah the dental hygienist is very friendly and professional. She does thorough work and cleans my teeth to perfection! Dr. Gray is friendly and asks questions and is very concise in his examination. Wonderful experience all the way around!

Great first visit, easy booking. Friendly, efficient, and informative. Stacy, Marie, and Dr Grey…read morewere all wonderful to meet and took great care in their treatment. Clear plan to proceed and clear costs presented for future procedures.

Office staff is difficult to deal with. I was shopping for dental plans and called to ask which…read morethey accepted so I could use it there. They don't know. I asked how that could be possible as they are the ones that determine which they accept. Short story - No help, I was given only some company names. My estimate for a procedure was given verbally rather than listing services. The default when you're leaving your appointment is they tell you what date and time the next one is verbally, as though someone is going to remember it six months from now. You have to ask for it in writing which just comes off as cheap. How much does it cost to give a card telling me when to come back and give you money again? If you don't have insurance, they don't seem to want your business.

Dr. Galloway and her entire team was professional, caring and knowledgeable. I plan to have her and…read moreteam install an implant. In addition she made me feel like a person not just a customer that she was going to make a lot of money off. I would recommend her to anyone! Good job! Having excellent staff is not simple and reflects the boss.

Having horrible time getting a refund owed to me after having 2 implants done. My dental policy has…read morepaid and there is a refund owed to me. We (my husband and I) tried today to call 3 times with no response, and was actually hung up on at one time. We are considering legal action if this does not resolve!!

I recently had a cleaning performed by Kaitlyn. It was my second time with her. She is fun to talk…read morewith but the important thing is that she takes care of you like you are a member of her family. She takes her time and explains everything she is doing. She makes recommendations that are relevant and explains the benefit of each. I will brag about her to my friends and family every chance I get.