I am giving this office one star due to concerns regarding due diligence and billing integrity…read more After checking my daughter in for a routine cleaning, I was informed that there was a $51 balance remaining from her previous visit for a sealant. I explained that I had not been told at the prior appointment that the sealant was not covered by insurance. Because the receptionist was new, another staff member stepped in to assist. I was initially told that insurance companies sometimes list services as covered on their websites when they are not. I was then told the $51 was part of my deductible and that my insurance only covered 80% of the sealant. After receiving multiple explanations, I requested to review the actual paperwork to verify the information being provided. Once the paperwork was printed and reviewed, I was informed that the previous information was incorrect. It was clarified that the office is only permitted to bill my insurance a certain contracted amount, and the sealant was, in fact, covered. Had I not asked to see the documentation, I would have paid a balance that my insurance had already covered. Additionally, I never received a copy of the paperwork I requested. I strongly encourage parents and patients to review their billing statements carefully and request documentation when there are discrepancies. Transparency and accuracy in billing are essential, and patients should not have to advocate this hard to ensure they are being charged correctly.

Excellent dentist for children. They have ample seating in the waiting room. They also have a few…read morearcade games as well to help keep children entertained. They also have a few interactive toys for smaller children. Staff was very friendly and answered all questions that I had. They also interacted with my boys very well and made them comfortable. Definitely will continue to come here.

Excellent dental services!!!! They are very professional and kid friendly.... I would recommend…read morethis office to anyone...

If I couple give negative stars I would .I am beyond frustrated and disappointed with this dental…read moreoffice. I raised concerns multiple times about my daughter's cavity, and it was not handled with the urgency it clearly required. Now her condition has become severe--she has developed a cyst on her gum, and the tooth is badly damaged. This did not happen overnight. This was something that should have been addressed sooner. As a parent, it is extremely upsetting to see your child suffer when you trusted a provider to do their job. This experience has completely broken my trust in this office. I would not feel comfortable recommending this dentist to other parents. Please advocate for your child and consider getting a second opinion.

Long wait, they overbook. The two cavities my daughter had filled have to be completely redone by…read moreanother dentist out of my pocket because of the horrible rushed job that was done. My children were in tears and in so much pain after visit, dentist was not gentle at all

My kids have been with Kidztown for over two years now and our experience is wonderful everytime…read more They make my kids feel comfortable and less anxious about their procedure. I do recommend

10/10! Wow! What an experience! We just recently moved to the area and numerous people suggested…read moreDr. Shoemaker from a Kennesaw Moms FB page so I scheduled an appointment for my child. The initial phone call was very simple and I was able to schedule an appointment for an initial visit and cleaning and they also emailed the documents to complete prior to my visit so that I could be prepared beforehand. When we arrived, there was plenty of parking available outside. We were greeted by a friendly woman at the front desk and were able to quickly check-in and hang over our paperwork. The kids were able to play with the toys and they lit up once they saw the gaming space (one tv had Minecraft and the other had a Super Mario game.) Every single dental assistant and hygienist was VERY friendly and just so sweet and welcoming. They were so kind to my 3 year old daughter who joined me for the appointment and even included her (she has never been to a dentist just yet). Dr. Shoemaker is awesome! So bubbly and friendly, he came in and greeted us, started chatting with my son and instantly made him feel comfortable. We never once felt rushed or out of place. It was very warm and happy experience for both of my kiddos! My son's cleaning and exam was successful, then they allowed both kids to pick out a prize and even gave them balloons. They were ecstatic! Check-out was very simple and I was able to schedule our next appointments. They provide both text reminder and email reminder about appointments. Absolutely recommend 10/10. What a wonderful dentist office!

The staff and Dr. Shoemaker were so wonderful. They immediately put my 3 year old at ease and he…read morestill talks about how much he loved his dental visit!

Best pediatric dentist around ! Dr Hicks is caring and concerned, my daughter (4 years old) started…read morecoming her at three years old and I tried a few dentists in the area and the entire office staff here along with Mr Hicks have been wonderful. She had cavities at a very young age and had to be placed under anesthesia to fill and he made sure he explained the process and we had it at the hospital because he was concerned with the size of her tonsils. Long story short his concern led to her pediatrician (who had to clear her for surgery) sending her to an ear nose and throat specialist. We had her tonsils and adenoids removed and we would have never known the issue existed if it hadn't been for Dr Hicks. I wouldn't go anywhere else. The new office is absolutely gorgeous -

I've been to Doctor Hicks dentistry right before he moved, and again in the new, larger office. I…read morewas amazed. It's by far the most beautiful dentist office I've seen, with a lobby that looks like a Vegas hotel lobby. There's a movie room to keep your children occupied while waiting, or adults waiting for their kids. He does such a great job, when my daughter had 8 cavities (yes, 8, oops), he took care of it swiftly and she had no issues. In the new office, they have a gold coin to give to them where they can pick from several candy ball-like machines as a prize. My daughter literally asked when the next time she can get a cleaning because she wanted another gold coin. Brilliant! Highly recommend!

My daughter had a great experience, a 10/10! Carol was her hygienist and she went above and beyond!…read moreShe was very sweet and caring and willing to answer any questions I had. To be honest the whole staff is wonderful. The doctors are amazing and so easy to talk to! My daughter Harper gives the practice two thumbs up!

We've had only very great experiences with Rossitch, the last two years. My son, who's now nine,…read morehas done very well here. He's had a cavity done, two check ups/ X-rays, cleanings, five teeth pulled total (eek! A filling gone wrong from another dentist office, and four baby teeth overcrowding that didn't want to fall out lol), and molar sealants done. All successful! They have been excellent w ever experience. My son is not scared to go there- amazing!! We've seen i think three different dentists, male and females, and all were so friendly and kind. They made my son feel very comfortable. The assistants and hygienists are also so nice and do a great job. They do a great job of explaining things, calmly, and sweetly to my son, during procedures, making him feel at ease. He LOVES the TVs playing kids movies, on the wall, and above him in the chairs. He also is obsessed w the video games section in the front waiting room lol. He likes the "Hills 2 track" game a lot. The place is decorated very kid-like w great murals all over. They give the kids prizes after, and goodie bags, which is fun. My son has an allergy to food coloring, and they're great about that- going above and beyond to get different things without food dyes for numbing gels, teeth cleaning, etc. We also don't use fluoride and they're respectful of my choice, which I appreciate. They are prompt and efficient. Get us in right at our appointment time, most of the time, get things done quickly but well. In at 8am, two teeth pulled and two sealants done, out by 8:45. Wow! The front desk is very nice and knowledgeable. They worked with me when I was self-pay in cash - and have a same day cash discount. Now I have insurance again, and they work well w that also. We started there in 2021, I believe, and although they preferred mask wearing, they didn't seem too pushy about it, and didn't make my son wear one if he didn't want to. Also appreciated, due to his sensory issues. Now it says encouraged, but don't see many now in 2023. They do have you sign paperwork ahead, explaining that they prefer parents to stay outside the rooms, but won't enforce it if they feel strongly. But I've never seen it done, or been asked to, and they are great about me and other parents being a the child the whole time- and close by/ comforting your child during procederes. So I'm glad for that- our babies should have us by their sides during those things. We've loved going here, and glad a friend referred us!

If I could leave zero stars, I would. Telling someone they accept all insurances and then saying…read moreI would be reimbursed $450+ by my insurance (i only received 216.00 back - for a cleaning!!!) and not explaining that $431.00 is for the cleaning only when they are not in any insurance network, claim they don't tell patients what we will be reimbursed(which they did) and excuse every misrepresented bit of information they have given me by saying they waived a $15.00 missed appointment fee is unacceptable and poor business ethic. No need to reply with your standard "miscommunication" jargon. There was no miscommunication. Only misinformation given.

My twins have high functioning autism and adhd. One also has auditory processing disorder. We…read moreabsolutely adore this dentist office. They always work with me and my kids on communication and strategies to make things run as smoothly as possible. They are always calm and patient. I couldn't ask for more. We have dental insurance, but we end up paying a small amount out of pocket. You can ask in advance if you need to know. I will tell you this, the service is worth every penny.

Great experience at Dream today. My daughter got braces, and the whole process was painless (well…read morefor me lol). Straight forward pricing and payment plan. The facility is clean and spacious. The staff is friendly and knowledgeable. I would definitely recommend!

We have been twice and have had consistently great service. The staff keep us updated during our…read moreson's procedures and give a thorough review afterward. Clean and welcoming atmosphere.

Things seem to have improved since the previous reviews. We've been using this dentist for several…read moreyears with no complaints. It's in a very bougie part of town, so it's really nice: Xbox in the waiting room, Keurig for the adults kind of nice. The staff were consistently friendly. They were patient and explained what was going on, and they do well to work with kids. Lots of fun and balloons and prizes, as you can tell by the pictures. The care seems good; we've had no issues. Would recommend.

This place has really gone down since Dr Turner sold it and retired. Poor service is the staple…read more Long lunch breaks that interfere or cause appointments to began late and the appearance inside looks run down. Walls where paintings were hung are now exposed chipping and discolored. Save yourself the trouble and find another dentist for your kids.

Very good people that are there to help you out. Very professional and helpful !!!!!read more

Wonderful!!! My…read morehygienist made me feel so comfortable and I have been patiently awaiting being able to get back on my schedule of dental treatment! After moving from South Carolina and having a not so great experience with a dentist there, I was nervous. Following the X-rays and cleaning dentist Hope Still came to discuss my treatment plan and was so thorough and friendly! I am so glad I found this practice and now complete our family being patients. Thanks so much!