Terrible customer service. The dentist didn't wear gloves. Inappropriately kissed my daughter on…read morethe head. I could not give a lower rating.

I experienced the most unprofessional behavior at my daughter's appointment. I had to pull my…read moredaughter out the chair mid service. I would never trust them with my child again.

Great Expressions Dental Visits Below is a timeline of my…read morerecent experience with the Kennesaw office. Sunday, June 28, 8:00 a.m. I received the following text message: GEDC Dental Info: William Travillian has an appointment on July 3, 2026, at 8:00 a.m. at the Kennesaw office. Reply YES to confirm or NO for rescheduling information. Monday, June 29, 5:18 a.m. I replied: YES I then received a confirmation message stating that my appointment had been confirmed. Thursday I received another reminder stating that my appointment was scheduled for Friday, July 3, 2026, at 8:00 a.m. On Friday, July 3, I arrived at 7:45 a.m. and waited until 8:30 a.m. The office never opened, and the elevator was locked. I sent the following text message: I arrived for my appointment at 7:45 a.m. and waited until 8:30 a.m. No one showed up. Great Expressions responded with: No appointment found. I attempted to call the Kennesaw office several times but was unable to reach anyone to discuss what had happened. On Monday, July 6, I visited the office and spoke with your new office manager. I showed her the text messages that I had saved documenting the appointment confirmation and what had occurred. She explained that Great Expressions had experienced some scheduling problems and assured me that she intended to correct the issue so that it would not happen again. I was understandably disappointed by the situation. However, I was impressed with the way the office manager accepted responsibility and sincerely apologized. I will never fault someone for making an honest mistake if they acknowledge it and work to correct it. She rescheduled my dental cleaning for Tuesday, July 7, at 11:30 a.m. I arrived on time and had an excellent visit. I have nothing but compliments for the dental hygienist, dental assistants, and the dentist. Everyone I dealt with was friendly, professional, and competent. I could not have asked for better treatment. There was one remaining issue involving an unexpected $11 charge from a previous visit. The office manager explained that it appeared to be related to an insurance issue and said she would resubmit the claim to my insurance company. I always make it a point to pay any balance before leaving the office. If my insurance does not cover a service, I am normally informed during the visit and asked to pay the remaining balance before I leave. While requesting payment in the treatment room feels somewhat unusual to me, it does help ensure that accounts are paid in full before patients leave the office. Because of that process, I was surprised to learn that there was still an $11 balance from a previous visit. Since I always verify that my account is paid in full before leaving, I believe this was most likely an insurance processing issue rather than an unpaid balance. Hopefully, resubmitting the claim will resolve the matter. To summarize, I believe the dentist, hygienist, and clinical staff are outstanding and deserve recognition for the quality of care they provide. I believe the front office has room for improvement, but I am optimistic that the new office manager is taking the necessary steps to improve office operations and customer service. Overall, I would rate this office 6 out of 10. The clinical care is excellent, but the scheduling and administrative issues significantly affected my overall experience. I hope this evaluation is helpful. Thank you, William Travillian

What a price ripoff. Was told fee would be $402 which was agreed upon at consultation time. Then…read morereporting for actual work was told there was a $13 fee for using a credit card, no fee if using a debit card, which I don't have. If I had been told of fee would have brought $402 cash, but I'm sure would have been told they don' take cash. Beside all the extra fee charges was called into work area 1.5 hours after appointment time , then waited another hour before being seen by dentist. Never again at this facility. Marion B.

If I could leave zero stars, I would. Telling someone they accept all insurances and then saying…read moreI would be reimbursed $450+ by my insurance (i only received 216.00 back - for a cleaning!!!) and not explaining that $431.00 is for the cleaning only when they are not in any insurance network, claim they don't tell patients what we will be reimbursed(which they did) and excuse every misrepresented bit of information they have given me by saying they waived a $15.00 missed appointment fee is unacceptable and poor business ethic. No need to reply with your standard "miscommunication" jargon. There was no miscommunication. Only misinformation given.

My twins have high functioning autism and adhd. One also has auditory processing disorder. We…read moreabsolutely adore this dentist office. They always work with me and my kids on communication and strategies to make things run as smoothly as possible. They are always calm and patient. I couldn't ask for more. We have dental insurance, but we end up paying a small amount out of pocket. You can ask in advance if you need to know. I will tell you this, the service is worth every penny.

My cleaning was long overdue and the team at Omega made my visit both successful in getting my…read moremouth back on track while also keeping me laughing the entire time...no small feat for a dental office. Dr Abimbola has such a warm and light bedside manner. I mentioned that I was thankfully numb enough that I couldn't feel my nose - without missing a beat, he assured me it was still there. Siri piped in outta nowhere from the tech's phone, and he had a quip for that too. Amy did an amazing cleaning, was direct in what I can do better and what I was doing well. I appreciated every word that came out of her mouth as well as the fun banter of new tv shows and recent trips to make me feel comfortable in the midst of a wide open mouth and dental cleaning. Paresa - bless her for dealing with me having issues with biting properly for the x-rays due to some pain. I apologized for jumping and 1/2 biting her head off as she tried to get things set, and her smile never wavered as she told me she didn't take it personally and finished her part. No one gets excited to go to the dentist. I waited longer than I should after a really bad experience with my last choice of dental offices...but this, this was a great experience despite a couple years of build up. I'm making appointments for the teenagers next and am thrilled to have found my new dental office.

I attempted to make an appointment based on a referral, but the front desk staff hung up on me…read moreduring the call. When I tried to call back, I was directed to voicemail. I reached out three days in a row without success. Eventually, I contacted my dentist's office to request another referral. It seems they are not interested in doing business, but in the end, I'm grateful they showed me how they treat their customers. Now I realize that I don't have to entrust my care to such unprofessional people.

Absolute best dentist! So great with young kids and the office staff was lovely too. My kids are 2…read moreand 1 and I was nervous the dentist would be a hard time but the staff is so great with young kids they had fun!

My daughter had a great experience, a 10/10! Carol was her hygienist and she went above and beyond!…read moreShe was very sweet and caring and willing to answer any questions I had. To be honest the whole staff is wonderful. The doctors are amazing and so easy to talk to! My daughter Harper gives the practice two thumbs up!

Very disappointing. I have been using this practice for many years. This practice used to be so…read moreprofessional and courteous. My last visit on 12/15/25 was far from that. First my appointment was for 4p. My previous two reminder text was for 4. Yet on the day of appointment the reminder was for 3p. My son was almost not seen. Then the hygienist seeing my son was downright rude, dismissive and very unprofessional. She definitely was upset she had to stay late to see another patient. Her unprofessionalism will cost them another client.

Top quality children's dental care! I have one child with special needs and requires a special kind…read moreof Dentist to make him at ease. We've had the best experience obtaining Terran's for complex needs and all the team are always so kind, professional, and very knowledgeable. I would recommend to all my friends and family. We plan to continue seeing this office for years to come!

My two year old just had her first dental and it went so well that she cried when we had to leave…read more Dr. Mary and her staff were so kind a welcoming. And I can't say enough about how cute their waiting room is. They catered to my daughters interests by playing Frozen above her chair and mixing a little bit of play into her exam. Dr. Mary answered all my questions and was ver informative about dental health practices for toddlers. At the end of the appointment my daughter walked out with a balloon, goodie bag with new tooth brush, floss, stickers and a item from their treasure chest! She did not want to leave!

Dr. Mary and her staff are wonderful! We have been twice, and both times everyone was so calm and…read morepatient with my daughter. She was nervous before our first visit, but now she loves going to the dentist! There are televisions on the ceiling to distract the children during procedures, a "treasure chest" to choose a toy at the end of your visit, and manicures during sealant application! We had to reschedule an appointment today due to a work emergency, and the lady who answered the phone was so understanding! I highly recommend Parkside Pediatric Dentistry!

I've been with Kennesaw Dental for over 10 yrs now. All of the staff is great!!…read more There have been times where I needed emergency dental treatment and they fit me in right away. Now my whole family uses them.

The dentists are excellent but the front office staff is not professional or well trained. if I…read morehad not been paying close attention I would have been overcharged.

Dr. Ranch has taken care of me, my five children and their families since he started his practice…read morein the mid 1990's. He is very knowledgeable and thoughtful, so we are sure of receiving the best care. His demeanor is calming and he is gentle, so there is no fear or pain in the process. His staff works tirelessly to keep things running smoothly. Twice in these 30 years, I've had to use a different dentist because I was in another town. It was terrifying, painful, and made me realize how superior Dr. Ranch and his staff are.

Dr. Ranch has been our family dentist since we moved to Marietta in1996. Three generations now…read more He assisted our youngest son with a dental emergency once on a holiday when the office was closed. He has a great personality and is an outstanding dentist. Also his dental hygienist is the best I've had in my 72 years. Even my grandkids don't mind going to see Dr. Ranch. I don't believe you'll be able to find a better dentist in the area.

Called about transferring my Invisalign care because I moved... they said they could do that and…read moremade an appointment and went in... 3 people at the front desk no one greeted me for a few minutes (one was on the phone (cool) the other just looking at the computer, the last was talking to other staff). Got brought back, that was fine just immediately starting taking scans (no heads/ explanation of the process.. just got to it) again this is my first time here. Got brought to a different room, this girl was great, but got handed to a guy who explained nothing really then just left me sitting there and never came back, the girl walked by again realizing he wasn't doing anything with me and took the rest of my scans. Went back to the original room waited for a while again and someone said they should be in shortly for my cleaning (wasn't there for a cleaning and explained that) then saw the doctor for a few minutes and was basically told they can't transfer my care, I could just start over. I was told this by someone at the front desk. And she also said "you haven't been wearing your Invisalign that long so you haven't even really begun treatment and just start over here with us. The doctor already sees things she would do differently" (doctor never told me that). I explained I've been wearing them for 12 weeks....... (I can see a difference in my teeth and others can as well) and she just kept saying how that was no time and then basically opened the door gesturing that I can leave because she was done explaining even after I said I'm not understanding. All in all I wouldn't ever step foot in there again for any sort of treatment. They shouldn't make appointments saying they can do something then have a completely different experience in there. I would have rather been told "I'm not sure but come in and let's discuss" vs "yes we can do that". I would rather make the 1.5 hour drive to my old dentist than go back to that office for anything.

They really need some help here. My husband tried making an appointment and they said you have to…read moreselect the office as your primary dentist for insurance. Never heard of such thing. Then he gets there for his appointment and they had him waiting in the chair for over an hour. When he inquired they said "we don't guarantee same day cleanings" but the appointment is FOR a teeth cleaning?!