I have been coming here for years, and I have not had any problems until recently. I think the practice has gotten so big, that the staff members just don't care. My most recent visit was a horrible experience for me. When checking in, I had to update my history. One question on there asked me to select issues or concerns I had more questions about, so I did. However, that was never addressed during my visit. The hygienist was initially nice, but I don't think she showed much compassion or concern. When taking my Xrays, she kept shoving the piece so far back in my throat that it was causing me to gag. I kept having to adjust it, which I could tell was irritating her. I then told her she's pushing it way too far back, and I can't help that I have gag reflexes. Then when she went to clean my teeth, she let the suction rest on my tongue, and when I tried to hold it, she said "no just let it rest there." So she starts cleaning my teeth, and water was splashing everywhere. After the water started splashing in my nose, I had had enough. I informed her that no other dental hygienist at that practice ever had water splashing on me like that. In the middle of her cleaning, the doctor walks in. He's pleasant as always, but he walks in asking her what type of chair/stool she likes better. Had a whole conversation which I feel like was not important to discuss in front of the patient. I also hate the fact that he came in the middle of cleaning instead of once it was over like he normally does. I want to ensure the hygienist did a good job. At any rate, the hygienist (Cara? Sarah?) continued cleaning and she actually scraped my gum a few times while removing plaque from my teeth. I squirmed in the chair so she could tell it hurt, but she didn't do anything about it. Lastly, she says "it looks like your fluoride is covered today." So she finished up and walked me to the front and said I was good to go. I went to the restroom, and when I got back, the receptionist said "I know she said you're good to go, but you actually owe for the fluoride. It looks like you had an $18 credit on your account but you still owe $17." I explained several times that the hygienist said it was covered, and she said "I know but she was looking at it wrong." Well that's NOT my problem. I told her that I hear what she's saying, but fluoride is optional. So I wouldn't have even gotten it. She finally said she would just "scrap the fee." I then walked out. Also, why did I even have a credit on my account? So they are overcharging people, but they never even notified me that I was being over charged. I still do not know why I had a credit on my account. So customers BEWARE! Overall horrible experience. read more

Pam is the absolute best. The entire staff was lovely, compassionate and kind. I will absolutely see them as my primary service provider. They restored my faith in seeing a dentist read more

Kayla at Pure Smiles was such a great dental assistant. She made my 6 year old feel very comfortable and she was super sweet. We love this dentistry! read more

I went in for a simple cleaning and I was so surprised I got in so fast.. Long story short I had to get a hold of American Dental Association and JACHO Joint Commission for all the dental work I was overcharged and they never fixed or did what I came in for to begin with.. Watch the fraudulent lady behind the office desk... I had plenty of dental insurance, but she got me for more money on a Care Credit account I am still fighting !! I tell everyone to avoid this dental place. My teeth were always great until this place. read more

Amazing dental office! My husband and I both go and always have a great experience. Bree is the best! I have Invisalign through them and it's been a great. read more

Spent over a year trying to get an appointment. The first time I asked if I could send over my previous doctors X-rays because we had just moved and I didn't want to re do them. They said no they had to redo them. 6 months later two days before my appointment they said I had to reach out to my previous dentist and have them send the X-rays because my insurance wouldn't cover it. Too late of notice for me had to reschedule. The next appointment another six months away and they do the same exact thing. This place must not need new customers if they can't send a fax asking to get a copy of x rays for a new patient. Seems like they're putting that job on me it's not my job as a customer to do the job of the front desk ladies who you pay to make phone calls and receive paper work. I'll reach out to another dentist who wants the business and take care of customers. read more

I showed up at the office for my appointment and was told they canceled it because I did not confirm my appointment AGAIN. I've seen them charge others the $50 for no shows and maybe I'm old school, but when I agree to be somewhere, I will be there. I had fillings done last year and one was jacked up. I was told don't worry you won't have to pay for us to fix it. I would not of thought that would have been an issue. Perhaps if the doctor would have paid attention to what she was doing instead of chatting with the assistant about their weekends and the people at some wedding, she might of done a better job. I tried getting another doctor, but Ms chatty keeps bumping them and I'm stuck with her again. The pictures here are mostly of white people. The doctors are all Indian. Not that I care, but it seems strange to see the pictures provided do not match the office staff. read more

Just finished my dental appointment today and I'm very pleased with the staff, the dentist and the service. They were very friendly, knowledgeable and patient centric. My hygenist was focused on care and comfort and did her best to answer all my questions. Needless to say it wasn't my first rodeo so I made her job very easy. The front desk staff is very efficient and does the best they can to run insurance and get back to you with information quickly. I made my next appointment before leaving so that means im going back. They also don't try to upsell a million things and see you more of a person than just a source of income. read more

Pure Smiles Dentistry - Who doesn't like free stuff - Cosmetic Dentists Near Me - Marietta, Georgia

Wow!!!! BEST Dentist experience,.....yet...lol. I have to be a little reserved in my review...it's come back to bite me before. This was an initial consultation @ 7 am. Went Great! Dr. Patel was spot on. Great attitude... perfect smile and eyes that would make me hand him my wallet!!! I left the consolation with an open spot to come back at 9:30 for an exam. Went up to the chick fil a and they called me about 8:45 and said come on back. I went back in for round 2. I was scared out my mind. Haven't been to the dentist in well over 8 yrs!!!!! I meet up with the Goddess know simply as Ms. Pam or Patt...can't remember.......ohhhhh what a woman though..... Her voice could melt butter....so calm, soothing and reassuring.... I was still hella tense!!!!!!, but she made me feel like I was lying in bed at home. I ABSOLUTELY HATE POKING AND PRODDING in my mouth,....BUT,....Ms. Pam and Dr. Patel did it with such ease and reassurance. Overall I've got to have about 3-4 visits to clean and fix and repair everything that is wrong with my mouth, (shame on me....I'm completely embarrassed and Totally ashamed)...but I'll keep you all updated! So far..a 5!!! read more

Pure Smiles Dentistry - Just chilling with Doc Patel and team.. - Cosmetic Dentists Near Me - Marietta, Georgia

I had my first visit with Pure Smiles today for a comprehensive oral exam. It was amazing. Pam was my dental hygienist and her service was extraordinaire. She has one of the most pleasantly calm voices I've ever heard. She was very detailed and thorough. She explained everything she did and why. I have high anxiety when it comes to dental visits. Inside my exam room I sat in front of a window with a bird feeder right outside! I watched beautiful birds and squirrels during my exam! There was also a tv on the wall that played various clips of animals being silly! Lol Really helped- a lot! Dr. Patel (the dentist) who will be performing my wisdom tooth extraction was pleasant and personable as well. Overall experience - A+ Very warm and inviting staff. Extremely pleased with this office and my experience today. read more

Pure Smiles Dentistry - Cosmetic Dentists Near Me - Marietta, Georgia

I really love this dental office! There is always great customer service, fast appointments and thorough work whether it be a cleaning or filling or something else. I've never had a bad experience here, like I have unfortunately, at some others. Definitely recommend Dr. Patel and Dr. Kellams. read more

Been going there for years and feel very good about the services they provide.

The staff is great. Very welcoming and friendly. Dr. Patel was very nice and informative. He provided excellent service and I will be coming here for all my future dental needs! read more

This I the best dentist I've ever gone to. The staff are so professional and welcoming. Dr Patel is so down to earth and knows his stuff! I've had 2 root canals and both were quick and painless where I went to work the next day. I drive an hour each way but it's worth the trip because of the quality care and service I receive. read more

Once again my experience at Pure Smiles Dentistry was superb. Even in the midst of this pandemic (COVID-19) the office professionalism and safety precautions made me feel safe, respected and valued. I love this office. Thanks to everyone in the office, especially Pam & Dr. Patel. If anyone is searching for a dentist office that cares, I recommend Pure Smiles Dentistry. read more

Angelina is the BEST hygienist I've ever had to take care of my teeth. She was so sweet and made me feel so comfortable! It blew my mind when I learned how young she was. Literally, highly experienced and the sweetest person ever. I love this office more and more, with every visit. :-) read more

Pure Smiles Dentistry - Cosmetic Dentists Near Me - Marietta, Georgia

Awesome services..... Dr Patel is very knowledgeable and the staff is great. Irina the hygienist is very nice and Jessica at the front is is wonderful. They make you feel very relaxed. read more

I went to Pure smiles because they had good reviews!!! One of the worst mistakes that I ever made!!! I was having some problems with a couple of my lower molars. My left side of my face was getting swollen after I would eat anything on that side. I went to Pure smile to see if they can help me??????? He ended up putting a permanent bridge there. He took out a brand new crown. It was a month old. Drilled the teeth down on the out ends of the missing tooth. He charged me 4k to do this disaster. Long story, my teeth still hurt and my face still gets swollen when I chew on that side. I went to an endodontist very recently. They said that the permanent bridge he put on, the top and bottom were not touching. That is what is causing a lot of your problem. I now have to get his remove his permanent bridge removed and replace it with one that is done properly!!! He actually had to make 2 bridges for me. The 1st one he had a person who was not qualified to do the procedure. It was hurting badly, so he had to replace it. Bad dentist, a lot of wasted money!!!! read more