Everyone is so kind, professional, knowledgeable, and organized. 10/10 recommend. Leigh and Dr Kofi…read moreBrown are the best

Unacceptable Experience and Concerns Regarding Hygiene and Billing…read more I am writing to express my extreme dissatisfaction with the service I received during my recent dental cleaning appointment. My experience was highly concerning due to misrepresentation regarding insurance coverage, questionable billing practices, and, most alarmingly, a severe lack of sterile protocol from the dental assistant. From the outset, I was informed that my routine cleaning would be free as the office was in-network with my insurance carrier. However, when I inquired about potential charges, the staff was evasive and unclear, which immediately raised a red flag. The most concerning aspect of my visit was the dental assistant. She appeared to be new and demonstrated a profound lack of awareness and training. She repeatedly failed to hear or respond to the dentist's instructions, requiring him to repeat himself multiple times. Her hygiene practices were particularly alarming: * She frequently put her gloved fingers in my mouth, then immediately touched the computer screen, and then returned her same gloves to my mouth. * She handled the X-ray gun with these same contaminated gloves, touched the screen again, and then put her fingers back in my mouth. * At one point, she put a pen in her mouth and then proceeded to put her fingers back in my mouth. This blatant disregard for sterile technique significantly increased my anxiety during the appointment. Following this, the dentist informed me that I had tartar and inflammation only on the right side of my mouth and recommended a deep cleaning costing $720. Given the previous issues and my knowledge of my own dental health, this assessment felt disingenuous. I immediately expressed my desire for a second opinion, as I was confident there was no such issue, especially confined to only one side. My insurance plan covers two cleanings per year at no cost. After leaving your office, I promptly scheduled an appointment with another in-network dentist, where I received a proper and thorough cleaning without any issues. However, shortly after my visit to your office, I developed a sore throat, which I strongly suspect was a direct result of the dental assistant's unsanitary practices and cross-contamination. I urge you to address these serious issues immediately, particularly the unhygienic practices of your staff. No patient should be subjected to such a risk of infection. I also recommend a review of your billing transparency and the accuracy of your dental assessments. To the smooth dentist aka Bollywood: don't have your staff lie and say you're in network when you're not. That's fraud. Scamming money from your patients will bring you nothing but bad karma ok Bollywood. So don't do it. Be honest you'll be a better person.

I went to see Dr. Mazzuchelli and he told me that he is an in network dentist on my PPO plan and my…read morecleaning and exam would be covered 100% He took periapical x rays of each individual tooth for what seemed like to get more money for my visit. My teeth are in perfect health so this did not seem necessary. He also told me I had 9 cavities. A couple months later I went to another dentist and he said I had no cavities and I didn't need all those unnecessary x rays. I also received a bill in the mail from Dr. Mazzuchelli stating that I owe $100 since he is not an in network dentist on my insurance. I would not recommend this establishment or dentist.

I am a long time customer. Recently, I broke a tooth over a weekend. Went by there Monday morning…read moreand they were able to fit me in that morning. Everyone is friendly and caring and willing to take time to answer any questions about one's treatment.

The front office is very helpful and friendly. I went to have a tooth extracted and the type of…read morecare was great. I enjoyed the laughing gas and the oral surgeon was very knowledgeable. I would recommend 100%

Dental World Marietta: Where do I even begin?…read more If you have dental anxiety, are in severe pain, or expect to be treated with basic compassion and respect, I would think very carefully before going here. I arrived with a severely infected tooth and facial swelling so significant that my phone's facial recognition would no longer recognize me. I was in excruciating pain, extremely anxious, and scared. I had explained my severe dental anxiety both on the phone and again while I was there. I was literally sitting in the room crying from fear, anxiety, and pain. The dentist who came into the room never even introduced himself to me. I was told I needed an X-ray that I had already explained I could not afford. It was done anyway, and almost immediately afterward I was approached about payment. I was then told the infected tooth needed to be drained. The dentist came into my room multiple times telling me he was going to numb me, only to leave again without doing it. Meanwhile, my face was extremely swollen, I was in terrible pain, and I was becoming increasingly distressed. Eventually, after repeatedly waiting for the treatment I had been told I needed, I got up and went toward the front to ask when the dentist was actually going to help me. Instead of showing any compassion for a patient who was clearly frightened and in pain, I was told that I "didn't want help" and was told to leave. I was kicked out of a dental office while suffering from a painful dental infection and significant facial swelling after they had already told me the infection needed to be drained. They offered nitrous oxide for my extreme anxiety, but I was told it would cost an additional $150. What upset me most, though, wasn't simply the cost. It was how I was treated while visibly terrified and in pain. The final insult was having a staff member laugh at me during the confrontation as I was being told to leave. I came there because I needed medical help. I did not expect special treatment. I expected basic dignity, communication, and compassion from healthcare professionals. Instead, I left humiliated, still in severe pain, still swollen, and without the treatment they themselves had told me I needed. No patient experiencing a dental emergency and severe anxiety should be made to feel ashamed, cheap, inconvenient, or disposable for asking when they are going to receive care. I will never return, and based on my experience, I cannot recommend this office.

Our facility is clean and the dentist was so rough with me. I wouldn't recommend this place to…read moreanyone Black.

RUN. Thought I'd give them a chance since the reviews were…read moremixed. Well the one star reviews were spot on. The dentist is fine, sorta. The techs however?!? Let's just say I'd like to see their education/training cert. I experienced the rudeness, lack of care, and the lack of attention to detail. And my personal favorite was the tech answering her FaceTime call with her gloves on then proceeds to have a short convo then came back to me...in the same gloves. So yea enter at your own risk. Had to go back repeatedly so I just requested the dentist only. Only to have her put so much cement in my mouth the dental tech from another dentist trying to fix that handy work looked at me in disbelief. So, yea..RUN

Great dentist Knowledgeable…read moreFriendly Explained everything Very concerned Modern equipment

Dr. Mitchell is an excellent dentist, but unfortunately the same cannot be said for the front…read moreoffice and billing staff at his new office. I really wanted to overlook those issues and continue bringing my family here, but when there are problems almost every time we visit, it becomes too stressful. If you're a new patient, my advice is to verify that the office has confirmed they are in-network with your insurance BEFORE your appointment--even if your insurance company lists them as in-network. The office says they verify insurance the day before your visit and will contact you if they don't accept it. Naturally, you assume everything is fine if you never hear from them and no one mentions anything at check-in. However, in our experience, they sometimes verify your insurance while you're already there, only to tell you at checkout that they don't accept your insurance and that you're responsible for the full balance. In all fairness for this instance, the balance was finally written off after I complained about it. The same applies if you're having anything beyond a routine cleaning. Make sure they've verified whether the procedure is covered by your insurance BEFORE treatment begins. I repeatedly expressed my concerns and was always reassured that things would improve, but issues continued to happen. The office considers it a courtesy if they don't collect payment at checkout and offer various payment options to make your payment. I don't see that as accommodating when the situation could have been avoided with proper insurance verification beforehand. In one instance when my husband was given the "courtesy" to not pay at checkout, the moment he left his appointment, I received a text with photos of his invoice, the balance due, and a payment link. I was also told that because the insurance policy is in my name, I am responsible for his bill and I will be sent to collections if the bill is not paid, which I found frustrating. I understand mistakes happen, and I know times are difficult for many families. That's exactly why clear communication and accurate insurance verification are so important. Unfortunately, I was told I am the only one having these issues with the office, even though they kept occurring. It's disappointing because Dr. Mitchell is a great dentist. Sadly, the ongoing problems with the front office and billing have outweighed the quality of the dental care for my family. I'll be relieved once this final bill is paid and we can move on.

I started my care with this group and cut my treatment plan short to find another dentist. They…read morecharge $150 more than the surrounding dentist in the area for their in office savings plan. my 1st 2-3 visits were great- Tatianna was my dental hygienist. I loved her!! on my 4th visit she wasn't there- it was a new face, which she never introduced herself and long story short she grinded my front 2 teeth down, noticeably!!!! WHO DOES THAT? (I guess the new girl with no name?!?) After looking over my treatment plan and calling around to other dental offices- I realized I didn't have the money to continue to keep going to a place where these kind of things could be prevented and feeling overcharged for a crown. If you are considering this place- check around! DO your homework-I DO NOT SUGGEST WEST COBB DENTAL DESIGNS. Save $2000- go elsewhere!

This was one of the BEST Dental visit I've had. I was in excruciating pain hoping to choose a good…read moreDentist that accepted my insurance. I made a next day appt., and everything was great from Angie at the front desk, to the Dental Asst. Robin, to Dr. Nicole, who was very gentle and calming. I have a new Dental office now! Thank you to you all at West Cobb Dental Designs!

Wow!!!! BEST Dentist experience,.....yet...lol…read more I have to be a little reserved in my review...it's come back to bite me before. This was an initial consultation @ 7 am. Went Great! Dr. Patel was spot on. Great attitude... perfect smile and eyes that would make me hand him my wallet!!! I left the consolation with an open spot to come back at 9:30 for an exam. Went up to the chick fil a and they called me about 8:45 and said come on back. I went back in for round 2. I was scared out my mind. Haven't been to the dentist in well over 8 yrs!!!!! I meet up with the Goddess know simply as Ms. Pam or Patt...can't remember.......ohhhhh what a woman though..... Her voice could melt butter....so calm, soothing and reassuring.... I was still hella tense!!!!!!, but she made me feel like I was lying in bed at home. I ABSOLUTELY HATE POKING AND PRODDING in my mouth,....BUT,....Ms. Pam and Dr. Patel did it with such ease and reassurance. Overall I've got to have about 3-4 visits to clean and fix and repair everything that is wrong with my mouth, (shame on me....I'm completely embarrassed and Totally ashamed)...but I'll keep you all updated! So far..a 5!!!

Truth in Advertising? Beware the $99 Cleaning Offer at Pure Smiles Dentistry…read more I recently went to Pure Smiles Dentistry because they advertised a $99 dental cleaning. I couldn't get an appointment with my regular dentist until mid-December, and all I wanted was to have my teeth cleaned. I specifically explained that when I called to make the appointment. I repeated it when I arrived and again to the dental hygienist who took me back. What I didn't realize was that the advertised $99 cleaning was apparently conditional. First, they would take extensive X-rays, measure my gums, examine my mouth, and then decide whether they would actually clean my teeth. After all of that, they refused to provide a regular cleaning because they said I had periodontal disease and needed more extensive treatment. The dentist pointed out that I had significant bone loss. I explained that I already knew that. I've had bone loss for decades, along with a complicated dental history dating back to childhood. I've had braces three times and even had my jaws surgically broken and realigned. Naturally, a dentist unfamiliar with that history might have questions. But I wasn't there for a comprehensive evaluation of my lifelong dental problems. I was there for a cleaning. I was repeatedly told that providing a regular cleaning would be "subpar treatment" and that it would essentially do no good given my other dental issues. Which raises an interesting question: Should I stop brushing and flossing, too, since apparently routine dental hygiene serves no purpose unless every underlying problem is addressed first? I am not disputing that I have bone loss or that I may need additional periodontal treatment. My complaint is that I specifically requested a regular cleaning, repeatedly made that clear, and was never told upfront that I might leave without having my teeth cleaned at all. Would a routine cleaning really have harmed me? Or was the advertised $99 cleaning primarily a way to get patients in the door for a comprehensive examination that could lead to substantially more expensive treatment? I can't speak to their intentions. I can only describe my experience. I went in expecting a $99 cleaning. I left without having my teeth cleaned. After I complained in a discussion with the office manager, they waive the fee, but that me to wonder how many people would've complained or simply found themselves in a situation by that $99 advertisement for a cleaning where they were on the hook for my tire cost and more extensive treatment. It seems a lot of people are very happy with this business I'm not saying that the business is bad, I am saying this particular advertisement their way of drawing people in questionable. So what exactly was the purpose of advertising the $99 cleaning in the first place?

Always the best experience when I have an appointment at Dentistry at East Piedmont. This office is…read morefilled with nothing but the KINDEST professionals I have ever had the pleasure of dealing with at every appointment. They truly are the best dental office in the state of Georgia, if not the entire country, and I am not joking around!

After a traumatic dental experience more than 60 years ago in a developing country I have crippling…read morefear of seeing a dentist. My dental health has only been addressed when ignoring it further was impossible. I am a new patient of Dr. Danielle Bauman at Dentistry at East Piedmont and let me just say that I LOVE her. She and the staff go beyond professional excellence. They are patient, kind, and reassuring. I would give 10 stars if I could.