We all have to admit this place is not the easiest to shop in as some of the items are just n disarray other than your regular department store but I see the employees trying to get organized. But I'm touting the staff for the easy no hassle return policy. I bought items as gifts and i know better not to take the whole tag off just the price or mark it out. I could have sworn i kept the receipt but for the life of me i couldn't find it. Well all I needed was a valid identification card, for reasons I still don't know why, but hey they took care of me. Because I paid cash I had to get a gift card. No attitude or questions. This is what i get for buying for a female even if it's your mom. read more

It was nearly impossible to find any help. The poor cashier was by herself so the line was crazy. I realize that Ross' tend to be scattered and messy but this one was the worst I have ever seen. read more

I am a senior and was so happy when told Tuesday is senior discount day. I can't remember how much the discount was but it was substantial and remember you have to ask for it to receive it . read more

Huge line waiting. The money they save by insufficient staffing is lost when customers turn around and walk out. A very poorly managed business. read more

Not much to do out here, this is one of the best shopping options in town, usually more for my son than for my husband or myself. They do have the best prices and carry many name brand items as well as having descent items for the home. Lines are usually long, best to come when they open. read more

I have been in this store twice in the past two weeks. The line to check out was so long both times that I put back the items that I wished to purchase. Literally, the line was Across the front of the store then looped about two-third as of the way to the back of the store. My time is too valuable to wait in lines this long. Please staff your store better! read more

Thursday before Labor Day holiday 4pm. I rarely come in to shop at this store. Maybe 3-4 times in the last 5yrs since working nearby. Today has been honestly the most stocked, clean, and organized I have seen here. Made me browse for 3hrs! I didn't even hit the kids' section. Stopped in to see what I could find for work clothes and work shoes. No luck in shoes today. Wish they would carry more of a selection in sz 9.5-10. Women's clothes were surprisingly nicely stocked. 6 items $100 later, I was content. Fully stock your shelves, u would have more revenue and more happier customers :) read more

Came in to buy a sweater from out of town. Employees were very rude and unhelpful. Would not shop at this establishment again.

I went to Ross with my daughters and one found a top she liked. We purchased it from Charlene and when we got home, we couldn't find the shirt and pants. We went back to the store to see if it was there, but it turns out that Charlene sold us the shirt, "dropped" the shirt before she put it into the bag, and sold to her friend Brenda. We didn't get the shirt and no refund. Terrible service and terrible attitude. read more

So gross, I was shopping here and saw the security guy at the door stick his hands inside his pants around 8:45pm. Please review cameras and address this matter. I will no longer be a costumer at this location with employees like that. I can only hope he didn't touch anything after that. Other than that store is pretty decent. read more

This place is a very unpleasant place to shop. It is very dirty and even the shopping cart handles were sticky last time...so disgusting...

I prefer this Ross over the Santa Maria one 1000 times more. This one is always clean and the cashiers are always nice . I like the purse selection in this one and the kids shoes are pretty good as well . read more

Oh good lord where do I start.. how about the terrible customer service... or the fact that the entire store is always a mess.. I had to try on a dress on one occation and the attendant was hateful and would rather spend time talking to her friend that was hanging out in there and playing with her I phone. Or how about the lady that works at "customer service" and I use that term loosely that got mad at me because I couldn't understand what she was saying.. UMMM I speak english only!! SORRY! This store is a disgrace and I don't shop there! Actually I try to avoid all Ross stores now thanks to the experiences I have had in the lompoc one! Seriously if you can .. Shop somewhere else!! read more

Very clean.. and lots of women/junior clothes and shoes.. could have better selection for boys. Very good customer service..

Lompoc Ross is great, clean and organized. Except for their return policy on a used item such as: cosmetics inc shampoo/hair cond., I purchased an $8.00 conditioner and after I tried it once I HATE IT-IT! I went back to return it the next day and the manager asked if I had used of course I said yes and she said I couldn't return it because I USED IT?! how are we to know we're not going to care/like the product unless we try it, right? it's not like I was returning used underwear! So, next time i'll know better and I guess I will also know the answer to say, "no I didn't use it" and get my money back. That's what I get for being truthful, sometimes it doesn't work in your favor., WalMart returns everything, no quest.. p.s it really doesn't matter which manager made that decision (but it was the short stocky one with long frizzy hair). read more

Good place to shop for deals. I am only taking away one star because the last time I went there wasn't much on the shelves.

I prefer this Ross than Santa Maria's every time I visit from LA. The staff is so nice and they are so helpful when you have a question. Love it. read more