The line here was practically miles long at 3pm on 10/22/25. Only 1 cashier and she looked like it was her first or second day. The manager in the picture proceeded to sit there and watch the other cashier ring people up. This is awful customer service and if I was the woman at the cashier I would be filing a complaint on this manager. read more

Ross Dress for Less - Department Stores Near Me - Independence, Missouri

It's supremely disappointing to stand at the jewelry counter while FOUR of your employees converse among themselves (two of which were using cell phones while I waited). This happened on two separate occasions in one visit. My girlfriend also had this experience and I had to flag someone down opposite of the jewelry counter for help. When the cashier (pinkish/black hair) noticed she looked away and shrugged her shoulders. This was an awful customer service experience. Some members of your staff desperately need some re-training. Customers should always come before personal conversations and cell phone usage. read more

This store was really busy today and a little sloppy...not sure if it had been ransacked or was just sloppy to start with. Seemed to have a little better selection than the other 2 stores in the area and some better prices too. I really like their selection of items. I even bought some really yummy cookies while I was there. read more

I stopped by Ross today for the first time, and I just don't understand it. Ross is just another TJ Maxx except much less organized. All of the merchandise seemed very picked through. A lot of the shelves and clothing racks were empty. The selection of products was definitely lacking and the products they did have in stock were unorganized. I see no point in shopping here when there is a much cleaner and fuller TJ Maxx in the city. read more

My fiance and I went to this ROSS store tonight and, having never been to a ROSS store before, we were kind of anxious to see what they had. When we walked in, we noticed right away that the way it was set up was similar to that of a thrift store (not at all the problem) and about as disorganized (the main problem). The separation of the shoes was incredibly poor and very few shoes were marked with their correct sizes. The clothes were no different. The sizes were all over the place, the racks were messy, the separation of clothing types was horrific. It was pretty much a nightmare for anyone who is obsessive about organization. The prices were fine on most things while others were over priced or priced differently than the same item (for example, a black skirt of the same brand and style and size were priced differently). While I was there, I needed to use the restroom and after looking around for a sign and having no such luck finding one, I wandered back to the fitting room to ask someone if they could direct me to the restroom. I found the bathroom near the fitting room only to find that I practically had to ask permission to piss because the bathrooms had a key pad keeping it locked. The man back by the restrooms buzzed me in, but I thought it was pretty ridiculous that I had to be buzzed into a hallway separating me from the bathroom door. I may or may not be back. I like the few items I bought, but the disorganization and severe lack of customer service is enough to keep me from going back anytime soon. read more

I don't understand what enables people to criticize a discount store so much except their impatience. True this store does have a bit of clutter, but no more than the average American home because people are too busy shopping at places that overcharge. This store is a gem. It is much better than TJMaxx or Marshalls, but reasonable. Now, this particular location tends to have a bit more overflow of merchandise than the Blue Springs location, however the prices are worth the trouble if you don't mind a bit of clutter and bumping elbows with a few third-world shoppers. read more

Ross IMO is very affordable. I got a great deal on a Tommy Hilfiger purse for $25! And matching wallet, too. The store wasn't very organized, but that doesn't matter to me. I definitely want to come back to buy home decor! read more

Need to Control Social distancing better, way to many children in store not buying anything only accompanying parents! Leave your children home get what you need without them, fitting rooms are closed anyway, most were just playing in toy isle! Please let adults feel safe while spending money. read more

Love this place! I can find my Juicy perfume here for 1/3 of the price. I definitely recommend swinging but here if you like to save on clothes, perfume, purses read more

I enjoy shopping at Ross and have introduced family & friends to this store. They have a little of everything. Nice quality items. The prices are as low and sometimes lower than Walmart. But much better quality. Even on a busy day the staff is always friendly and helpful. The bathrooms are clean and I have never been in a Ross storer that was not clean. I am not sure why people are complaining about clutter? They do get a lot of merchandise in but it moves fast so if you like something. Get it or it will be gone. I found this white ceramic elephant figure I really liked it and went back... It was sold. I have been watching for one like it ever since. Lol read more

I actually had an okay time picking out tops in a wide selection of my size. I was even able to get right into the fitting rooms which were a little bit dusty so they could use some attention. Problem was after I made my selection there was only one cashier ringing up and believe me when I say that the line got very long very fast. Finally another cashier came to the front. Maybe it would be a good idea for them to not schedule everyones lunch at the same exact time. read more

I went to Ross for the first time and will NEVER go back! While there was a HUGE line winding through the aisles, they had ONE poor checker trying his best. AMANDA the so-called "managler" was POORLY initiating a shift change and finally got a couple more checkers on board. Amanda clearly needs training in executing this task and not be walking around giggling with other coworkers on a busy Saturday afternoon. I will not be recommending this store to anyone. read more

i almost always find something i like in there... . the help there is great! i went in and got help first off. i needed tan pants and blue top for my gdaughters' recital. i would have been there forever but they zipped me right thru. go to look every chance i get. read more