Top notch company. Answered all of my questions and helped me out immensely. I spoke with Taylor…read morefrom their customer support and let me tell you... he is an exceptional employee. Super smart and super friendly and super helpful. An excellent customer experience!

I went in on a quiet morning and there were five sales people on the floor. No one asked if I…read moreneeded help and when I asked for service after wandering around for 10 minutes, I was told someone would be with me shortly. They weren't and I saw two sales people answer the phone long after I had come in. Eventually, their newest sales person came to help me. She knew nothing and when she, twice, asked for help from the more experienced staff, they answered her and then abandoned her, despite it being obvious she was struggling. After 30 minutes I still didn't have a quote for a standard shower set as she still couldn't figure out the pricing, the parts etc. I asked her to email me the quote when she got it figured out and left. It's been a week and I'm still waiting for her email.

I was referred from the Fairfield store to Saanichton store as according to their computer one was…read morein Saanichton. I went n met up with High n I think (Glen) who went out of their way for me. Glen(?)showed me a suggestion in oven cleaners then it was Hugh for the hidden bread maker. After a long time of searching the "back room" it was decided that indeed they did not have the breadmaker! After much work, again on the computer inventory, it was decided that yet another store had one. Hugh offered to have it sent to their store. So, a week later I went to pick it up n yes, it did not exist! I believe it was an owner n anotheranager who again spent much time to find that they no longer made the breadmakers! It was frustrating and annoying, but the staff were amazing -Not so much the computer inventory-- but it is a good store n staff! Pretty sure I owe Hugh n Glen a coffee -- can't wait to finally try that oven cleaner

It's a hardware store and they sell hardware. Staff is always nice. Prices are fair. I shop their…read moreregularly.

Just called and requested a measure, skilled and professional service. Waited about 3 weeks and had…read moreskilled and professional installation. Very pleased with cost and quality.

Avoid this company at all costs! A 2 day install took 6 months to complete. They had to come in…read moremultiple times, causing us to lose time and work. Measurer and installers were incompetent, having to cut into our drywall in many places in order to try to fit the stone. The stove opening was measured too tight so it was extremely difficult to put stove in place. Then, the stone backsplash was installed crooked and the company accused us of having crooked walls (they are perfectly straight). When you try to speak directly to a manager, you receive a curt email response from the secretary. Colonial Countertops refuses to take any accountability for their mistakes, and does not take steps to make things right for the customer. Once they have your money, they ghost you (Miro).

Great from the first call to FloForm through to the installation. On time, great Quartz countertop,…read moreon budget, polite. What we'd like from all contractors and rarely find. Would highly recommend this location for FloForm.

Just had quartz countertops and backsplash installed in kitchen and so very pleased with entire job…read morestart to finish.....crews were amazing...on time, friendly and genuinely interested in doing their job.... Thank you so much Gloria and Ted J

Needed a hey brad nailer to finish a job in Langford. I explained that I forgot mine and they lent…read moreme one as I only needed it for an hour and did not charge me a rental fee that would have paid. Super kind very friendly. You don't see this kind of thing anymore and it was very appreciated, I will be going back.

Very pleased to have found this place. I was looking for wooden spoons and they had several here -…read moreI'm very happy with them. It's a small shop but they have a lot of unusual items. I thought things were priced well.

Lovely items, good quality, friendly owner…read more.. I always walk out with more than I had intended...

HIGHLY RECOMMEND Michelle took the time and went above and…read morebeyond to help me find a simple kitchen drawer bracket for one of my kitchen drawers (built in 2020) that literally fell off when opening. The service I received for a $10 part shows the kind of business and staff you have at Victoria Speciality Hardware, and as I mentioned to Michelle, this is now the place where I will do my future business. If I received this amazing service for a simple $10 part, I know that I will be in good hands when it comes to our future larger projects! Please know that I will spread the word about this and encourage others to do business with you :) Thank you again, Michelle! Celina Mason

I tried the phone number on the website, it is not in service. I tried the email address and I was…read moreforbidden access. Is VSH&P still in open? if so how do I contact them?

I checked the website and saw that they were open until 6:00. So I drove half an hour to get some…read moredrywall only to be told that the "yard" closed at 5:00. It was 5:10 and I was denied service. Seems they don't respect customer's time.

Here's my shopping experience at Sooke Home Hardware on July 1st, 2021 at 10:30 am…read more I came to the store to get 2 items in that day's flyer in the Sooke Mirror - a cordless drill and some spray foam insulation - both out of stock. I left the store and went out to look at the 'garage sale" items in the parking lot. I found lots of items I wanted to purchase, and placed them near the outside cashier, who wasn't busy at the time. I asked her about the discounted price stickers on the items, to confirm that there was an additional 25% off the already discounted sticker. She said she never heard about that. I asked her to check with her supervisor. She came back and said the discounted price sticker was the price - there was no further discount. I told her I would be right back, got in my truck, drove over to Church Rd, and grabbed a Sooke Mirror from a red box by the mail boxes. I showed her the ad on the back page of the Mirror clearly saying, "an additional 25% off our discounted garage sale items". When I went to pay for my items, she was talking to another employee, who had been stacking wading pools outside. I said to him "She should have been told about the additional discount". He said to me "What's your problem? You got the discount." I said "I had to go get a newspaper to get the discount!". Unbelievable! Instead of apologizing for not keeping their employees informed, and for all the trouble I'd been put through, he says "What's your problem?" I think it might be time for management to review their employees' attitude towards customers.