Top notch company. Answered all of my questions and helped me out immensely. I spoke with Taylor…read morefrom their customer support and let me tell you... he is an exceptional employee. Super smart and super friendly and super helpful. An excellent customer experience!

I went in on a quiet morning and there were five sales people on the floor. No one asked if I…read moreneeded help and when I asked for service after wandering around for 10 minutes, I was told someone would be with me shortly. They weren't and I saw two sales people answer the phone long after I had come in. Eventually, their newest sales person came to help me. She knew nothing and when she, twice, asked for help from the more experienced staff, they answered her and then abandoned her, despite it being obvious she was struggling. After 30 minutes I still didn't have a quote for a standard shower set as she still couldn't figure out the pricing, the parts etc. I asked her to email me the quote when she got it figured out and left. It's been a week and I'm still waiting for her email.

This hardware store is right by my house and I wouldn't choose another one to go to! the staff are…read moreso knowledgeable and help you out right away. They have a very surprising wide range selection and truly seem like they care :)

Very helpful and knowledgeable staffer helped us with paint that was out of stock in our own…read moreneighbourhood. They were very busy but managed to keep all the waiting customers happy.

It's not the biggest location in town and the parking lot is a little tricky, but we still feel…read morethis is the best LD in town. When the heat wave this year hit its peak in Victoria, they were the only place in town that still had fans (and we tried six chains!). When we needed a passport photo for our one-year old recently, two other locations either wouldn't take it or weren't sure about the requirements. However, the photo lab team here (Lance and Carley) was superb. They had a booster seat with safety straps, were very knowledgeable and detailed about how the picture needed to appear (head position, closed mouth, framing and size), were incredibly patient and understanding when our child cried at first and we couldn't get a good image, then they made a brilliant suggestion to give him a snack to help him calm down and close his mouth. So clever!! We really appreciate their care and community focus. We will definitely come here from now on.

Been my pharmacy/electronic/Christmas village store for decades :)…read moreLOVE IT and the people who work there.

I was referred from the Fairfield store to Saanichton store as according to their computer one was…read morein Saanichton. I went n met up with High n I think (Glen) who went out of their way for me. Glen(?)showed me a suggestion in oven cleaners then it was Hugh for the hidden bread maker. After a long time of searching the "back room" it was decided that indeed they did not have the breadmaker! After much work, again on the computer inventory, it was decided that yet another store had one. Hugh offered to have it sent to their store. So, a week later I went to pick it up n yes, it did not exist! I believe it was an owner n anotheranager who again spent much time to find that they no longer made the breadmakers! It was frustrating and annoying, but the staff were amazing -Not so much the computer inventory-- but it is a good store n staff! Pretty sure I owe Hugh n Glen a coffee -- can't wait to finally try that oven cleaner

It's a hardware store and they sell hardware. Staff is always nice. Prices are fair. I shop their…read moreregularly.

They are the best in ordering by phone from their catalog. The staff who handled my order is very…read morefriendly.

There is something about Lee Valley that makes you want to build something the moment you step…read moreinside. Lee Valley has some the most unique tools and gardening implements. I simply love pouring over the catalogs, which themselves are beautifully put together. At the same time, much of the merchandise is like stepping back in time, before power tools. There are even some reprinted old books, which make fabulous gifts. Buying stuff even has an old general store feel to it. There are at least two people you must interact with at the counter and both of them were genuinely friendly. If you know absolutely nothing about the mini round edge planer you're about to purchase, that's okay as above the service counter there's a schedule of classes. Lee Valley also makes it known they're into giving back to the community with some profits going directly to charity.

I agree with the frustration of high prices reviews Yet any…read moretime I have needed a staff member they have been there and given me valuable advice ( even when the clerk is on their break .) Can you get that at wal-mart? Um, no. As a senior with a limited pension, I still think that it is better to shop local. Do I want to support the Wal-Mart conglomerate? Hell- No..... Thank-you for listening to this dinosaurs opinion.

As a frequent patron of this store, today I went to the customer service desk to ask a question and…read morewas answered with such a rude and hostile tone I was startled. The older woman with short red hair essentially barked her answer at me and treated me like my mere existence was a nuisance. The interaction left me absolutely confounded & frankly quite upset.

great hours, friendly and usually very helpful staff; the Tillicum location is my go-to pharmacy…read morefor lottery, coffee (usually good and frequent sales), interesting gifts, and more. Plus, their pharmacy usually has meds I need when Costco is yet again, out of them.

Best service I've had in years EVERYTIME I come here. Love it here EVERYTIME. Photo lab is…read moreespecially the best.

good product selection, not great value, service was very poor today - not sure I caught them on a…read morebad day but I don't remember the last time I had worse service at a store.

Very happy with products. Staff informative. Not the cheapest place in town but when your looking…read morefor Something specific and there the place that has it. You pay what you have to pay. All in all there a great place to Shop