5/2024: Stayed overnight at the Courtyard Norwich. The…read morefront desk rep. Mateo was absolutely marvelous. Excellent personality and super helpful with everything. Totally agree with the other Yelp reviewer's Diane B's. comments Our room was very clean and cute. No problems with anything in the room. The hotel's mattress was extremely comfortable. Of course, I had to check the brand. It was a Sealy Posturepedic. The following morning, the checkout went smoothly. The rep. Vasair (hope this name is correct) was very nice. Courtyard Norwich is a very reliable hotel for an overnight stay. The entire hotel is spotless. The adjoining restaurant was recommended by the hotel. It's just good for drinks. However, I would recommend going out of the area for a meal. The area around the hotel appeared to be somewhat sketchy after hours. The Courtyard has a large parking area.

We stayed a night at this Courtyard in Norwich. The hotel is pretty standard, but the room was…read morerecently renovated, the customer service was great (everyone was very nice and helpful), and the location was convenient (we spent one night in Norwich after flying into Hartford and before heading into Mystic). Overall, a fine hotel for a single night stay in the area.

Hampton Inn in Norwich is one of my favorite hotels to stay in when in the area for work…read more The rooms I have stayed in are alwayd clean when I arrive. The bathrooms are stocked with soaps, conditioner, body wash in pumps mounted to the walls. I first saw this in Europe years ago and I'm glad it's catching on here in the U.S. If you forgot to pack those items it's great to have them already provided for you in the room and with less waste than those single packaged ones from years ago. The hotel has a small retail area for small microwaveable meals, snacks, candy, amd drinks. There is a pool, fitness center, and a bar/lounge on-site. Breakfast is served 6am -10am on the first floor and is included in the room rate. Make your own waffle, cereal, eggs, sausage, potatoes, oatmeal, yogurt, bagels and pastries, fresh fruit, juice, and coffee were available during my stay. This location is about 15-20 minutes from the Submarine base, and less than 10 minutes to Mohegan Sun, just off of I-395.

Had a really comfy stay here while going to Mohegan Sun for Trans Siberian orchestra show. Loved…read morethe pool and the waterfall jacuzzi! Fabulously relaxing and rejuvenating. Location was perfect! Room we stayed in was on the cemetery side of the building, it was very quiet. Other side is adjacent to the highway. Our room was 220. Can't go wrong with a Hampton Inn, especially this one!

I gave this hotel 5 stars due to the outstanding customer service KAY provided not only was he…read morefriendly he took his time with each guest to make sure they were accommodated. The rooms were clean and very quiet and to top it off free breakfast u cant go wrong .Thank You KAY I will be back for the great service

Not recommend Comfort Suites Near Casinos. Almost $300 per night, but not clean and run down…read more Elevator not working. Housekeeping is non existent. Room cleaning upon request only after staying 3 nights. Door almost broken. Squeaky noise on the stepping strip to the bathroom. Unfriendly staff.

Stayed there a few nights ago. Conveniently located if you are heading to Mohegan Sun. Ubered…read moreback and forth in no time. Good: Rooms are roomy. Staff very nice. Beds and pillows are comfortable. Great water pressure. Thermostat worked and room temp was comfortable. Refrigerator and microwave in room. Elevator very fast. Convenient parking. Bad: hallways smelled. Bathroom not very clean. Random hairs left behind. Bathroom amenities not restocked. Good thing I brought my own soap. Paid for breakfast with my room but the restaurant was not open which they did not tell me on arrival. First morning went to breakfast buffet and all they had were some yogurts and mini muffins.

This hotel is in desperate need of renovations. Desperate. The room is tired, had a vague damp…read morescent, and was just barely cleaned. The bathroom had cracks in the ceiling and walls, tiny patches of mold in the corners, and one of the lampshades had a suspicious reddish brown stain. But I've stayed in worse, and will likely again in the future. It's not a total loss, it wasn't exceptionally comfortable but it was exceptionally convenient to Mohegan Sun, and after attending an event it was nice to not have to drive so long back home. That being said this place is absolutely not worth the high price that we paid for the room and we'll chalk that up to in demand pricing. I don't understand why a place that's raking in that much in room rates hasn't updated yet though. A mystery. I will note that the front desk staff is friendly and courteous, that softened the experience some. I won't be returning here, but that's not because of them.

Mohegan Sun absolutely exceeded my expectations! This place is truly BEAUTIFUL. From the moment you…read morewalk in, the décor and attention to detail are incredible. The interior is inspired by Native American culture, New England nature, and celestial elements, which gives the entire resort such a unique and impressive atmosphere. The different areas throughout the casino are beautifully designed around natural elements, including the Casino of the Sky, Casino of the Earth, and Casino of the Wind. The combination of natural wood, stone, dramatic architectural details, and artwork is stunning. One of the most impressive pieces is the enormous hand-blown glass sculpture in the Casino of the Sky -- pictures honestly don't do it justice! There is also SO much to do without ever having to leave the property. There are tons of restaurants, stores for shopping, entertainment, and plenty of places to grab late-night snacks. Our room was extremely clean, comfortable, and relaxing. The entire hotel and casino were spotless and very well maintained, especially considering how large the property is. One of the highlights of our stay was dinner at Michael Jordan's Steak House. The steak was probably one of the BEST I've ever had -- absolutely incredible! And you MUST order the garlic bread. Trust me, you will not regret it! Between the gorgeous décor, amazing food, shopping, entertainment, cleanliness, and comfortable rooms, Mohegan Sun has officially become one of my favorite hotels. We had such an amazing experience and I'm already looking forward to coming back very soon. Definitely a 10/10 experience and a place I highly recommend!

Although it is wonderful to have such a venue in our state that draws great acts like John Mayer…read moreand Foo Fighters, there are some downsides worth considering. I'll try to provide a balanced view, because some aspects of the property are worth a lot more than the three stars I gave it. I'll start with the pluses. The staff is uniformly helpful and gracious. "Good mornings" were freely offered and every server at the various restaurants ( we were there four days) was professional and welcoming. Big props to whoever is managing personnel. This is NOT a small achievement for such a large establishment. I also want to give high marks for cleanliness. There were always workers picking up papers etc who were paying a lot more attention than the average worker to anything out of place. We saw one elderly worker brushing out debris from the escalator. Again, kudos to the management for personnel. Our room was adequate and nicely appointed with a magnificent view of the property. Darkening drapes protected us from the rising sun. Parking valet system was efficient and speedy. Now for the downsides. While only two, they were considerable enough to make me rethink a return trip. They are also the reason for writing this lengthy review for fellow YELPERS. Despite the numerous restaurants, there was not one place to eat simple, healthy food for breakfast or lunch. There was only ONE place to eat breakfast and it had no healthy options (oatmeal,yogurt,fruit). On my first day (waiting for my husband for lunch) I actually had to leave the restaurant because the smell of fried food was impossible to endure. Believe it or not, it was our only choice for a table service restaurant for lunch. Dinner choices were far better but one could starve before then. For this size property, maps should have been available in rooms or, at least, on the website. When choosing a place to dine, one had to call and inquire its location. This is a meaningful flaw when, if staying there on business, time is restricted. A few interactive maps were available in common areas but navigation was impossible from the rooms. This is where most guests would likely do their planning. A simple QR code for guests would solve this problem. So, top marks for staffing but too many negatives to warrant more than three stars OR a return visit. I'd love to see John Mayer perform but not there.

The pros- the price was fantastic, we were able to check in early which was nice. The room was…read moreclean and had plenty of space to get around. There was free breakfast offered but we slept in and didn't get to utilize it. It was a 5 minute drive to Mohegan Sun so it was very convenient. Plenty of dining choices nearby Cons- I have a mobility issue and asked to be close to the elevator. I asked desk agent if it was close, she said yes... it was not. The room had a weird smell, not bad but weird. The two doors to get into the hotel were manual not automatic so makes it a little difficult with a mobility device and or luggage/bags. When leaving there were dead bugs in the floor in the lobby

Unethical Hotel Practices - Don't Book Here…read more I booked a suite 9 months ahead through a well-known hotel booking app, fully paid and confirmed. I've used this app countless times with no problems and have stayed at this hotel 17 times in the past 3 years. Yet, the hotel downgraded my suite to a regular room. Staff were dismissive, corporate refused to assist, and talking to other guests revealed this is a recurring practice. It's clear the hotel deliberately downgraded rooms to sell them at higher rates during a sold-out Mohegan Sun concert. The app fixed the payment, but the hotel's customer service was nonexistent. Avoid this property unless you want to risk being ripped off.

If you love nature this is the place to stay! We stayed in…read morethe Octagon cabin. It was set up like a little hotel room, but in the woods. We even had a heated outhouse! The views are absolutely gorgeous! Our hosts, Bert and Nancy, were very accommodating and extremely nice people! We hiked a bit as they have several acres of property that's well maintained with clearly marked trails. Definitely a fun experience!!

Bert and Nancy have a gem of a place here in Norwich! This location exudes tranquility and…read morerestoration. The space is stocked with everything you might need from a lantern and flashlights to tea and granola bars. They even had two chocolate bars for s'mores! How thoughtful is that!! There is a short walk from where you park to the location of the tree house (and the other units as well). Bert was AMAZING to help us with our cooler and luggage. Next time (and there will be many!) we'll pack lighter as we brought a lot of what they already had. Really just a change of clothes and some toothpaste is all you need here! The outdoor shower, located under the main house, is lovely and well lit. We showered in the evening before bed and felt very safe and comfortable. This is also where the sink is to wash dishes, etc. There's a gas grill as well as a Coleman stove in addition to a fire pit! The tiki torches around the fire pit area are a nice touch. The composting toilet is in a separate room inside the tree house with a door for privacy. The directions are clearly marked and once you get used to it, it's a breeze to use. The space itself was nicely appointed and decorated tastefully and sparingly. One of the days we were there it rained, and we spent the day relaxing, chatting, napping, snacking all dry and cozy in this little slice of contemplative heaven. Highly recommend if you just need to get off the grid for a few days, although there is electricity and fair cell service so you can still Wordle if you must. We're headed back next month, and the month after that,, and the month after that to try out the tiny house and the Octagon house by the brook. A full five stars for Bert & Nancy's Water Forest Retreat!!

Thursday August 27th, 2026. We stayed the night at Fairfield…read more The place is nice. Breakfast is good. Only negative is that the shower pressure was weak. And the water didn't get hot enough.

I'm torn on this one. Truth be told I used Marriott points…read moreto pay for this stay, so my rating could have been different depending on how much the room was. Going to Mohegan this is probably the closest hotel. They have a free shuttle on weekends so that's a plus as well. As for the hotel itself, it's smaller, just 4 floors. Seems older but the rooms seem updated with a bit of wear on the furniture. Forget about looking out your window because the area is a bit sketch. The hotel itself is lacking a restaurant and bar so if you want to chill there it's not gonna happen. They do have a complimentary breakfast with was average at best, but good enough. The rooms are large, not sure if they are all the same but you enter into a nice living room with a flat screen and a fridge and microwave. The latter two kind of awkwardly placed facing the tv and the room door. Sleeping area while separated has no privacy from the living area with a very large entrance. Nice though with its own even larger tv. Bathroom decently sized. Biggest complaint other than the lack of amenities was we were literally in our room for less than10 minutes when the night manager came knocking on our door saying they had a noise complaint. Welp it was just the two of us and other than kicking off my sneakers we hadn't even settled in yet. When I explained we just got back to the room and there is no way we were making any noise she said to just keep it down. Not a way to make a Bonvoy member feel welcomed. Will we go back? Depends on if I have to pay or not. Not an awful place by any means but probably towards the bottom when in comes to Marriott hotels.

I'm baffled by all the reviews calling this hotel clean...I'm not even posting all the photos I…read morehave, these were just a few taken during our initial sweep of the room at check in after we found a toothbrush on the floor left behind by a previous guest. This hotel is a poor reflection of the Hyatt line, if staying here, make sure to bring slippers and shower shoes, as you don't want your bare feet touching this gross carpet let alone the moldy shower. After seeing this, I'm definitely not going to be sitting on the couch because if they can't even vacuum, I know that couch has never been touched. If you don't know what you're looking for, you will certainly drive by this hotel as the sign is not lit or visible from the road. If you're trying to watch Netflix or any other streaming service, forget it. They don't have any streaming services on their antiquated TV system and it's also impossible to work the remote. This hotel is definitely two stars at BEST, would never stay again. Someone from corporate needs to come to visit this hotel as it is certainly tarnishing the Hyatt reputation.

Monday night stay in April 2026…read more I've been to other motels in area for about same rate and at this rate it out performed the others with obviously 2 to 3.5 stars. The entrance is really easy to miss as the traffic is moving so fast and the Hyatt sign is so small, low, and not lit very well. The entry looks like a service entry to some back area.. and it is way in the back so you will not see the building until you are well down their road after you turn in. Parking not so bad although I can see on a busy weekend it could be a challenge to find a spot near the front. Elevator is past right desk to right, whereas dining is to left. There is a gym open 24 hours (didn't go to it) The indoor pool I believe is open until 10PM (didn't go to it) 5 Minutes straight down the road to the Mohegan Sun (nearest to Winter Parking) Room with king was clean and in good condition. Everything worked. Bathroom door was wide and ADA compliant. In our King room we had a couch, work table, king bed, mini fridge, one LCD large flat screen TV, and all the other typical stuff in a room. The breakfast in morning included hot service: Canadian bacon (slightly salty but great) Has brown cubes Scrambled egges French toast (without the vanilla extract) Also - hard boiled eggs, totilla wraps, berries in sauce, yogurt, various breads, bannanas, OJ/Apple Juice/and Cranberry? The food attendant was right on stocking the food. Bus your own trays and silverware to bins to left of room. Food seating - the lobby area, the main area near food, and a sunny veranda. Hours for breakfast (included complimentary with lodging) 7AM - 10AM Check out is at 11AM Check in is at 4PM but you can request earlier time Lobby had a slight funky odor, but not incredibly bad although it could use some air freshener There is a snack and beverage display to right to bac near front counter. Price is a bit high e.g. med chips ~ $5.50. There is a CVS right down the street, pick up your snacks a beverage there instead. There are no steps into building so it is all ADA compliant. No smoking unit - great! I do not believe it accepts pets either. Not sure. Some movie channels could not connect because of signal issues. The menu on the TV is a big pain as you cannot scroll the menu, just let it run through. If you hit the channel up or down button it only effects the channels not the menu. There is no menu button. HVAC works fine. Typical noise but at least you don't hear clanking blades or noise like a airplane when it's running. Sink is out side bathroom which has shower (rain style not forceful spray), and toilet. Towels are placed in shower stall, high up and opposite shower head. Two night stands (one has a useless clock with no instructions), so use your cell phone for an alarm. The other night stand has a USB connector box. Both sides of bed had sconces. I would stay again if it was same great price (under $100 plus tax; weekend is probably higher). Well worth it at this rate! Not perfect, but the other stuff and small inconveniences was worth living with for what you get at this price point so close to the casino. Enjoy your vacation or trip!

Carol is an interesting and amazing person. I stayed there August of 2026. The breakfast was…read moredelicious, the bed was comfortable and the atmosphere is absolutely delightful. I intend return and learn more of the rich history and ghost stories.

Currently involving the BBB because they refuse to refund my booking. Policy states you can get a…read morerefund for more than one night if you cancel 10 days before and get a refund minus $40. Was told over the phone they would refund me and they never sent it. Reached out again and they said they would get back to me on 7-3-2025. It is now 7-16 and still no call back or refund. They haven't responded to the complaint with BBB either. I will take them to court if I have to. Terrible owners, Carol even admitted she wasn't as attentive to the hotel as she should be. Do the right thing and give me my refund. Update. After calling several times, the owner sent me a check. I still wouldn't book with them again because of the need to fight for my refund.