Me and my wife were excited to move into our new home, but our entire move in experience with…read moreMarshall Reddick has been extremely frustrating. From the very beginning there were issues that should have been handled long before we arrived. First, the security system situation was honestly unacceptable. I was told in writing that there was no alarm system installed. I still have those messages. Then on move in day, when I walked in with my new keys, the alarm immediately went off. I was never given a security code, no instructions, nothing. They also never communicated to me that the security system code was the same code as the house code. The alarm was blaring and warning that police would be alerted, and I had to literally guess that the house code might disarm it. Thankfully it worked, but being told the system didn't exist and then not receiving a code made for a very stressful and unnecessary situation. Next, basic maintenance in the home was not taken care of. Every smoke detector was low battery on move in and I had to pay out of pocket to replace them. Both HVAC air filters were extremely dirty. They eventually mailed a filter, but that does not fix the fact that this should have been handled before we moved in. We also did not have any bathtub plugs, which they sent after I requested them. The fridge water was turned off, so my father in law had to pull the fridge out to get it working. The fridge light bulb was out, and while they offered to reimburse it, again this is something that should have been ready on move in. With our thermostat, it would have been helpful to be informed of the make and model ahead of time so I could at least look up how to use it. This particular smart thermostat was not nearly as simple to figure out as it might seem, especially with no instructions provided, and the battery in it was dead as well. Having to troubleshoot and research all of this on move in day added even more unnecessary stress. There was also confusion about key pickup. I was originally told to pick them up at their office. When I reached out closer to move in, they forgot they told me that and instead said to use a lockbox at the property. This would have been more convenient, but I only found out because I asked. If I hadn't reached out right before move in to remind them about the key pickup, I might have driven all the way to their office in Clarksville only to find out the keys were actually at the property. This is something that should have been communicated clearly without me having to chase the information down. On top of that, the alarm system was still under the previous resident's account. Again, nothing was communicated about this and I had to figure it out myself when the system would not set up correctly. The biggest and most stressful issue has been our HVAC. Since early November we have had constant problems with our heat. It has gone out five different times. We have had to rely on space heaters just to sleep and stay comfortable, and this has been incredibly concerning especially with my wife being pregnant. We have put in multiple maintenance requests and yet we still have not had consistent heat for the entire month and a half we have lived here. As I am writing this review, the heat has gone out again. This has made us extremely uncomfortable in a home we are paying full rent for. To be fair, they offered to reimburse the fridge light bulb, sent bathtub plugs, mailed an air filter after I asked, and they have been communicating with me throughout this process to try and resolve these issues. That effort is the reason this is not a zero star review. Still, none of that changes the fact that nearly every issue I listed should have been handled before move in, and it does not undo the stress we have been under because of the HVAC problem. If you plan on moving into a home in Nashville with Marshall Reddick, I strongly recommend doing a very thorough inspection before committing. Check all batteries, confirm every system, make sure you are given the correct codes, and definitely verify the HVAC is working properly. I hope no one else has to experience the level of inconvenience and discomfort we have gone through.

I had the pleasure of working with a local agent in California, Tyler Daigler, who presented…read moreoptions in Nashville. The homes and service were amazing. Although we purchased in a different location, we had to stay with Tyler at Marshall Reddick because of the amazing service. After several weeks of research, he found us the next perfect purchase. His connections and network made it possible to get a deal done. We are thankful for him & his team for their efforts. Me and my wife cannot recommend Tyler or Marshall Reddick highly enough.

They are worse than Ghertner and that takes a lot! I'm a resident at High View Cottages. Calls…read morenever get returned. I've called their office 20 times over the past year and have not one time gotten a call back. We've had none working sprinklers, dead shrubs for over a year, HOA issues with mowing and trash, resident complaints, and not a peep ever from Floyd. I believe his 20 something son is our property manager with zero experience, so a nepo hire. Called the office last week and she said "he's never here because he manages 100s of properties." Well he can't even manage the ones he has so maybe stop being a greedy money grab and manage the ones you have instead of taking on more?!

They manage our association and have advised our board to raise our HOA fees 2 years in a row. They…read moreare not very transparent and will not allow back and forth discussion at meetings except once a year. Highly not recommended.

Had a great experience with Morris/Associa, who managed our complex, White Bridge Terrace. They…read moregave us our FULL deposit back and that has never happened before--even though we've deserved it. Megan helped us get into a place quickly and getting out was no hassle at all. Maintenance requests were satisfied right away and we had no other major issues. Would recommend to anyone.

I am the Treasurer of the Lake Harbor Estates HOA Board of Directors in Tennessee, overseeing a…read more100+ home community. We hired Associa to manage our HOA, but our experience was very disappointing. We encountered repeated billing discrepancies, difficulty obtaining accurate financial reports, and ongoing issues with invoices and budgets that required extensive follow-up by our volunteer board. Some vendor payments were delayed despite multiple requests. Despite our repeated efforts to resolve these problems, the issues persisted. When we decided to terminate the management agreement, Associa initially insisted on a six-month cancellation fee. After escalating to senior corporate leadership, they ultimately agreed we had valid grounds to terminate for cause and refunded the withheld funds. HOA boards should carefully evaluate management companies before signing a contract and ask detailed questions about billing, financial reporting, and administrative procedures.

I met with representative. It was a very pleasant experience. I felt comfortable asking questions…read more She sent email as she stated she would do. I would definitely recommend. First initial contact was professional but personal too. If I decide to use them I will be able to comment more. From my research their fees are average for my area.

It's been an immense pleasure working with Angela at BG…read more I'm a long-distance, first-time investor who purchased a rental in Nashville about 9 months ago. Of the 4-5 companies I called, she was the only property manager who was 1) highly responsive, 2) willing to view the property before signing, and 3) willing to advise me throughout the rehab process. She's a very hard worker and keeps up in good faith. She patiently answered 982098 anxiety-ridden questions I had (hey, it's an intimidating experience as a first-timer, okay! :P). She also very much advocated for tenant needs while understanding my own financial capacity well, resulting in solutions that worked for everyone. I'm excited to continue working with BG. Would highly recommend. Thank you so much Angela!!

We live out of state and were referred to Gemstone. After speaking with Matt and researching…read moreGemstone we retained them to manage our property in Spring Hill, TN. Sara is our Gemstone POC and we could not be more pleased with what she has done and keeping us informed every time we have questions. We highly recommend Gemstone, Matt and Sara. Living 2000 miles away, they have giving us great piece of mind. Jacques and Bridget Sandoval

Friendly service is meaningless without results. This agency excels at being 'nice' while…read morecompletely failing to maintain their properties. I am currently stuck in a home with broken appliances the owner refuses to remove, an HVAC system that won't heat, and a back door I can't even unlock because they won't provide a key. They failed to clean the home before move-in despite promises and now hide behind a $300 repair cap to avoid fixing damage. If you value your peace of mind and a functional living space, avoid this company at all costs.

Where to begin.. We rented a house through this company for two years. In our time there the prices…read morewent up while the services went down (I understand price increases are to be expected with the current climate). Maintenance: Anytime we needed a maintenance issue fixed it typically took at least a week until someone came out. When our microwave went out it took THREE WEEKS for it to be replaced. Fees: When our dryer went out we were charged a service fee ($125) despite the technician telling me directly that the dryer was at least 15 years old and needed to have the motor replaced. When I spoke to the service department they said I had "overloaded the dryer" and thats why it was not working. (despite having done this EXACT same load several times with no issues). On another occasion, within the master suite closet the DIY PVC pipe (literally it was a PVC pipe) that was used to hold up our clothes broke. Whenever they came to repair it, we were charged ($125). When we moved out of our rental they charged us $875 from our security deposit. ($450 for removing child proof latches- yes they charged $450 for the 1 or 2 we may have left) and then $425 for a cleaning fee adding on a "extra dirty cleaning fee" (despite us having cleaned for 5+ hours including cleaning all the floors, baseboards, surfaces, bleaching all the tubs, toilets, floors, etc.) (Note- when we first moved in I had asked if they had cleaned the house before our move in and they said they had despite my mother and I having to clean for 3+ hours to remove all of the spider webs before unpacking anything). Staff: Anytime I have called to speak with any of the staff I have NEVER been able to reach them on the phone. What I have to do to get ahold of ANYONE is leave them several voicemails and emails. When I called to speak to them about the dryer I had to call FOUR TIMES and spoke to three different people who said they would get back to me and then never did. The final time when I was able to speak to someone, she asked who I had previously talked to. I told her I did not know and that it was someone from admin. She literally then replied, "We don't have anyone who works here by the name of admin". EXTREMELY UNPROFESSIONAL. DO. NOT. RENT. FROM. THEM. DO. NOT. TRUST. THEM. WITH. YOUR. RENTAL. They will take your money and then make you move heaven and earth for an explanation of fees are to have any formal resolution.

I should have listened to the negative reviews before we rented from them. I assumed the negative…read morereviews were people that left the house in bad shape and just like to complain. Then out heat went out several times during the winter. We woke up in a 40 degree house several times and struggled to get anyone to contact us. Renters Warehouse told us that they were waiting to hear from Hiller Heating/Air for several hours. I eventually called Hiller myself and they said no call or order was ever put in. After Hiller rushed to come out Renters Warehouse and the owner decided they wanted a second opinion, so now we have 2 more days of a house that is 40 degrees. One time of that in 18 months would be fine. However, this was the 3rd time the heat or air had gone out. The first time, the repairman told the owner the entire unit was shot and would need to be replaced. They refused and kept repairing it instead. Having a house that is 85 degrees or 40 degrees should not be acceptable. The communication from Renters Warehouse was terrible as well. Several different people would text me or my roommate throughout the day and have no idea someone else reached out already. Each time it was like starting over. When it was time to move out the owner asked if a real estate agent could do a walk through while we lived there and she brought a painter with her. We were fine with the painters coming by because the house needed a lot of painting before the owner could sell it. Renters Warehouse warned us of that before we moved in. When it came time to move out we did a walk through with the Renters Warehouse representative. He told us everything was good except for some spots on a very high ceiling that he wouldn't expect us to be able to reach. He also mentioned that several light bulbs were out. So I showed him how a light switch worked and then he took that off of his list. We then signed his walk through and gave him the address of where to send the security deposit. Over a month later and we had not heard from anyone. After reaching out they said we didn't give them an address, so we provided it. A day later they said they needed the address again. So we provided it again. My roommate then was e-mailed the security deposit disposition which removed $350 with no explanation. I called for several days and never heard back. I was put directly into voicemail and never received return calls. A week later we received very condescending emails telling us to contact the person who had been ignoring the calls. The check arrived several days later with a letter saying the invoices for damages and explanation were attached. (They were not.) Back to more rude emails that were vague and not providing any information about the charges. One was listed as painting for a TV mount location and one was listed as a missing outlet. Another charge was taken out for Renters Insurance, which we had on our own. I had to provide their own texts and emails to me to prove that and they refunded that $15. After several more e-mails we received the invoices for the painting and outlet. The $150 painting charge was listed as "Painting, frame damage, towel rack = $150." The frame damage was never mentioned, we still have no idea what that is. The towel rack was a maintenance request put in months ago that they didn't fix. And then the patching and painting for a mounted TV...$150. An insane amount. Renters Warehouse told us that only the painting went into that charge, apparently forgetting how lists and equal signs work. The $200 for a missing electrical outlet is confusing, they claim the outlet is missing a piece no longer created, but we have no way to know since we had moved out 30 days before. Overall, they were very unprofessional. They are only committed to the owner. I would not recommend every renting a property they manage. If you are already in a lease with them, immediately send an e-mail and say you require to be at any and all walk-throughs after you move out. They will require that you attend one, but have more without you where they come up with charges. $350 was not worth to continue fighting over and going to small claims court. Unfortunately they know that and will screw you out of any money they can.

Was looking for a Property Manager to manage my house in Nashville. I live in Florida do screening…read morenew tenants, etc. is very difficult. Amy, the owner of Coming Home to Nashville was so helpful to me. Problem solved !

Absolutely fantastic service. I couldn't be happier. Amy was extremely professional, a hard worker,…read moreand it was an absolute pleasure working with her. I have a property that was originally managed by a different company and certain things weren't handled in a timely manner which resulted in damages that snowballed into major repairs. Then, after more than 6 months off the market to do the repairs, they had trouble renting it out due to the time of year and the pandemic. Amy took this disaster and turned things around. Thank you Amy!!

WARNING DO NOT RENT WITH EVERNEST! I would advise anyone thinking to rent with Evernest in…read moreBrentwood, TN to think twice. I recently vacated a property I rented for nearly 5 years in Nashville. I left the home in immaculate condition, even better than when I moved in. When moving in I emailed the leasing agency and let them know about glass missing in the kitchen that was found, broken in a nearby utility closet. Upon moving out they have charged me $115 for replacement of the glass, despite showing proof of an email sent when moving in the glass was already broken/missing. So far, they refuse to refund, endless ("we are investigating") messages. Also they refuse to refund a $36 payment made to both them and NES for supposedly an unpaid electrical bill, even though proof was sent to Davis @ Evernest that NES directly was paid IN FULL. As of writing this review they refuse to refund what is duly owed. I spent $1000's of my own money to leave this home in perfect condition, and this is the thank you I get for nearly 5 years of never missed or late rent payments. Avoid Evernest at all costs!

You'll notice that the only positive reviews here come from homeowners, not renters. I can only…read morespeak to the renting experience, and its every bit as horrible as everyone else has described. I have never felt sufficiently violated to actually post a review of anything, but Summit found a way to cross every line. When they need something - like to show your home for a visit, or request bills you were never told existed - they are extremely prompt in communication. However, god forbid you need something: I had multiple occasions where I needed to send 3+ emails over the course of several weeks to different people to get any sort of response. My water turned off one day, months after I had sent two emails about whether I was responsible for my water bill (they had never mentioned it either way). Getting my security deposit back was also the fight I expected it to be, and I had legal representation ready had it stretched out any longer. Simply put: they will do anything to extract maximum amounts of money from you. I rented a beautiful apartment from them that I enjoyed living in, but if I had to do it over again, I would have preferred to live anywhere else because of the headache that this company provides.

Asm has been attentive and gets things done in a timely matter. They are kind and friendly. I am…read morethankful we found them to help our family with our relocation to Nashville. I'm not sure why they negative reviews. With our experience, it has been great . Thank you ASM

The Fee was reversed and I've changed my opinion about ASM property thank you Mike for your…read moreassistance