My experience with Legacy Hill was definitely a mixed one. It's not a horrible place, per se. My family and I lived there for four years--certainly not by choice, but because we lacked the money for a down payment on a home. If we'd had the down payment (rent there is as much as a house payment) we wouldn't have spent a month longer there than necessary. During those four years, staff was generally responsive (if often surly), repaired things, etc. But you should be aware that you can find yourself in a very bad--even dangerous--situation there.
We had some upstairs neighbors who were simply horrible. The woman had her felon boyfriend, who was not on the lease, living at the apartment with their pit bull collection, running a speakeasy tattoo parlor. We complained repeatedly. To Legacy Hill's credit, they did evict the neighbors. However, for the month until the eviction, Legacy Hill would not lift a finger to help protect us. So for that month, every day the felon boyfriend would sit in his truck on Legacy Hill property and watch me walk to my bus stop. We had to call the police repeatedly. Legacy Hill threw up their hands and said "well, nothing we can do." What about telling him not to trespass? I had to go armed to take out the garbage; to walk to my bus; to escort babysitters to their cars while he stood on his balcony and watched.
When they finally moved out, they dumped out a bowl of dog pee onto our patio. When we complained, guess who Legacy Hill yelled at? Us. For having a barbecue grill on our patio.
Oh, and then just for fun, after our neighbors moved out, there was a random shooting at another apartment above ours. No one was hurt or killed, fortunately.
If you want to roll the dice on an experience like this, by all means, go with Legacy Hill.
Other fun things:
--Over the time we lived there, there were at least 8 day-long water outages. I've never been anywhere else in the First World that had this problem.
--Twice, our bathtub filled up with raw sewage from clogged sewer lines.
--The walls and floors are extremely thin. Living below people is like living in a conga drum. You can hear every footstep and...well...intimate activity of your upstairs neighbors. So if you live below someone, that's what you can expect. If you live above someone, expect that your most intimate moments will be clearly heard.
--Our air conditioning went out repeatedly and started dripping water. They would fix it and it would be ok for another few weeks, then break again. The closet where the unit was filled with mold.
--During the horrible ice storms in early 2015, you'd have thought salt came from management's own paychecks. They barely did anything to clear walkways. I slipped and fell twice, injuring my lower back.
Now let's talk money:
They will give you bargain-basement home amenities, and then charge you when they break. For example, we went through many sets of blinds, because they give you blinds that feel like they're made out of wet toilet paper. They break if you look at them funny. In general, everything at Legacy Hill feels cheap and undurable. The appliances are the cheapest available.
But the most galling part is their dishonesty and refusal to do right by good tenants. They will not hesitate to screw you based on fine print. For example, they prominently advertise around the complex that there is a $200 referral fee for referring new tenants. So we referred three different families that moved in. On the last one, however, we referred a family that moved in on the same weekend we moved out. Well, guess what? Legacy Hill cited some fine print that said that you have to still be living in their complex to get the referral fee. Sorry, suckers. Thanks for the referral, though. Ok, fine. They give us a $50 gift card. It's not $200, but whatever. Then, when we move out, they charge us another $42 for broken things and stain removal. Yes, there were broken things. Yes, there were stains. But I think a decent, honest company would say "You know what? We only paid you $150 of what you thought you were getting for the referral, so we'll let the $42 slide."
But no. They're going to nickel and dime us. We were excellent tenants. We were clean, quiet, and paid our rent on time. If that's the sort of company you want to pay rent to, by all means, go for it. But I cannot recommend them. Not when there are so many housing options in Nashville. It doesn't matter if you were excellent tenants for years (we were), it doesn't matter if you provided them something of great value (new tenants), they will screw you for $42 and not bat an eye. That's why I can't give them more than one star. I will only recommend businesses who do the right thing when the chips are down. When the chips are down, you can expect that Legacy Hill will be looking out purely for Legacy Hill. read more