My daughter has been coming to this office since she was small. From regular cleanings as a…read moretoddler, to braces as a middle schooler, and now 15 years later, we are still a customer. We came in today for routine cleaning. Dr. Lee did the preliminary review and my child did need a couple of fillings done due to cavities. Dr. Lee was thorough and made sure my daughter felt at ease the entire time. Front reception was a breeze. The gals assisting the doctors are also always so courteous and gentle.

AVOID THIS OFFICE!!! BEWARE!!!! This location will ask for thousands of dollars up front and then…read moresay they can't do the work. The office staff - Trace in particular - is rude, condescending and lies through her teeth. No work that gets done by the techs gets checked by the dentist so temp crowns fall off and are crudely made. You'll be sorry if you pay these jerks to work on your teeth.

I've been a patient of Gosford Village since moving to the southwest area of Bakersfield in 2011. I…read moreappreciate that there is a big waiting room to accommodate all the patients at any given time. The office is clean all the times I've been here, which gives me a sense of comfort that I'm receiving great dental care. Appointment scheduling is easy. Days before your appointment, the office sends a text to complete your pre-appt paperwork and you can also e-check in days in advance. My dentists have changed a couple of times since being a patient here. But that's expected of dental practices nowadays. Once thing that's been constant here is my hygienist, Kandyce Fillmore. Kandyce has always been thorough and patient when rendering my teeth cleanings. She goes in detail about any issues and treatment plans before charging you. The dental assistants and dentists are also nice and respectful.

This place is a scam. The heavy set female receptionist will talk over you and try to upsell you…read moremaking it seem like their ONLY crown option is a $1,000+ crown. A crown should be $350 with my insurance and when I called her out with specific codes and dental lingo she hung up on me. It's not that hard to immediately notice their tactics to make you feel like this is the only option available to you but that's not true at all. They have these weird tactics where they put their hand on your shoulder when speaking to you to give you the impression they deeply feel for u and your oral health LOL. Rude , unprofessional, loud and obnoxious, and misleading information.

I've been an Apollonia Dental patient since 2016. They have been great from the ortho to the…read morehygienist to all the staff that work there. I've gotten Invisalign treatment twice and house whitening. Also my cleanings every six months and I love my smile. I wouldn't trade them for anything. My sister also gets her dental work there with them and she loves them.

Yes, my visit to Apolonia Dental was amazing. All the staff was real nice real caring my Dentist…read morewas real nice, caring and very professional. I would recommend this Office to all my friends and relatives. I am very satisfied with my services and all staff I give them five stars., they care for the customers and their high experience and their profession. Thank you for your services. Paul Marin.

This office always over books. I went in for a x-rays only at 730am. I had to bring my kids because…read moreI'm a single mom, the front desk asked.. "did you need them for moral support"? WTH, who says that? I waited well OVER an hour and had to leave. My kids were less than 10 min late for their clenaing due to traffic and they refused to see them. Their ridiculous

Don't come here unless you have AMPLE TIME. It took an hour in the waiting room before being seen.read more

I can't say enough about the incredible care I receive at Auburn Dental Center. Dr. Herr and all…read morethe wonderful ladies in the office treat me--and everyone who walks through their doors--with such kindness and compassion. Today, I came in with concerns about some pain I've been experiencing. Dr. Herr took the time to truly listen, and his sensitivity and honesty helped put my mind at ease. As someone who's never even had a cavity, I was honestly anxious about the possibility of needing a crown. But Dr. Herr was open about his own experiences and reassured me that sometimes, despite our best efforts, things just happen. I left feeling completely comfortable and confident in the care I'm receiving. What truly sets this place apart is the personal touch. The ladies at the front desk remember everything--my pets, my career as a teacher, my daughter. It's more than just a dental appointment; it feels like visiting family. If you're looking for a team that truly cares, Auburn Dental Center is the place to go.

During my recent visit, I was reminded of how much a friendly face and a little extra care can turn…read morea dental check-up into a positive experience. A big shout-out to the fantastic staff for their warmth and kindness! Both Dr. Phams provide unmatched expertise and have a gentle demeanor; the time they take to explain everything makes all the difference.

Incompetence or fraud?…read more My wife visited Dr. Pham and had a pleasant experience addressing an emergency. She was asked to pay an amount at the time of service before it was processed by the insurance company. Which, while unusual, isn't unheard of. We generally like to see the see the Explanation of Benefits from the insurance company before paying but we paid anyway and it has led to nothing but problems. In fact, they overcharged us at the time by $28.00, which is we like to see the EOB first. They continue to bill us for incorrect amounts, one time it's forty something, the next time it's fifty something we owe them. So we got on a call with our insurance company and called the hostile billing manager. Who took the call but quite literally had to be schooled by the insurance staffer because she clearly did not know or understand the billing process. And all for that, the confrontational and rude billing manager ended the phone by hanging up on both may wife and the insurance company. Do you want to be trapped in endless calls simply because an office manager doesn't know what they are doing? Or do they know and just want to squeeze money out of you? No matter what you need. No matter how nice Dr. Pham, it's not worth this grief or damage to your credit score. Avoid Grand Island Dental and all the doctors there. It's not worth what you'll have to go through afterwards.

I was initially really happy with this office but after leaving my 5 star review, they immediately…read morewent downhill. Let's start with my most recent appointment. I was getting the lower left quadrant of my teeth worked on when I felt a huge rip in the corner of my mouth. My face was wet, so I brushed my hand on my cheek and realized I was bleeding, BAD. The gal working on my mouth blamed it on the metal ring they put around your tooth when they do a filling but I couldn't tell her that she cut me with something because I had a large block in my mouth preventing me from talking. She handed me a mirror and goes "look, its just your gums," meanwhile the corner of my mouth is gushing dark purple blood everywhere. She finally notices and tells me to hold on while she goes to get the dentist. He comes back and crams Vaseline and gauze into the hole and tells her to finish working on mouth. I'm having a full blown panic attack the whole time they finish working on my mouth. As soon as they finish up, I leave the place and drive straight to urgent care because I can't open my mouth without it ripping open and pouring blood all over again. The staff at the dentist gave me a needle and syringe full of some type of liquid, unmarked, in a Ziplock bag. I have no idea what it was and the urgent care couldn't figure it out either. The urgent care told me that they believe that I needed stitches, but because of the location, it is was a high risk of infection so just to try to eat soft foods until it healed up. Now, let's flash forward to today - my daughter was seen here on August 27, 2024. I had scheduled her a 6 month follow up on March 6, 2025, but they dropped my insurance before that, so I had to cancel the appointment. I am currently trying to enroll my child for the next school year and they need the dental form filled out showing that she has seen the dentist within the last 12 months. The form indicates 12 months right on it. When my husband tried to get the form filled out, the front desk gal refused saying that because my daughter had missed her 6 month check up, she would not be filling out the information. After reviewing the form again to make sure it said 12 months, not 6 months, my husband went back to ask them again to just confirm that she had been there in the last 12 months. Rather than just filling out the form, the gal wrote all over it and made a big deal about my daughter not having been seen in the last 6 months and 13 days. Luckily, we presented the document to the school and they still accepted it because the gals notes clearly showed that she had been seen within the last 12 months. Annoying and petty. Rediculous.

I went there to get dental work done and everything was great until I got my dentures, I had paid…read moreeverything through my Sunbit account and out of pocket then after I got my dentures two weeks later, they sent me a bill for 477,00 saying I owed for dentures after I had just paid 816.00 for dentures I should of known they was crocked every time i ask for recipes it was always next time but i have my Sunbit recipes i will take them to court or they take me told me my insurance did pay but they only paid so much then Sunbit paid and I paid I will put a BBB complaint as well I really thought I had found a good dentist the dr and back staff was very good I really liked Dr Laila now i got to look for a new dentist

The process of making an appointment was quick and painless (over the phone) as was the actual…read morevisit. Yessica was my hygienist and Dr Layla was my dentist. Both were fine providers but I didn't get a proper deep cleaning like I wanted and expected for my initial visit. My teeth and gums are very healthy so treatment might be different for others but I would say to expect up-charges like a preventative treatment even if you don't really need it. The office has high-tech machines that provide great visuals of your entire mouth which I appreciated.

I am disappointed with the level of customer service I received from Dr. Medina's office…read more I attempted to address this issue when it first occurred. I had previously visited the office because my partial denture needed an adjustment. After it was returned to me, it eventually broke. This was my first experience ever using a partial denture, so I relied on the office for guidance regarding its care and what to expect. When I contacted the office for assistance, I felt that the staff member I spoke with was dismissive and unprofessional. Instead of feeling helped, I left the conversation feeling discouraged and uncomfortable. As a patient, I believe everyone deserves to be treated with respect, regardless of their insurance coverage or financial situation. My partial denture has remained broken for months, and because of my experience with the office staff, I no longer feel comfortable returning to have it repaired. As a result, I have been left without teeth, which has negatively affected both my daily life and my confidence. This review is not intended to criticize Dr. Medina personally, but to bring attention to what I believe are serious customer service issues within the office. I hope the practice reviews how patients are treated and takes steps to improve communication, professionalism, and RESPECT for everyone who seeks care. Every patient deserves to be heard, treated with dignity, and provided with professional service. I sincerely hope this feedback helps improve the experience for future patients. I was also being charged to fix the partials so no thank you. Please dr Medina can you refer me to someone else. Second si alguien se se siente como yo por favor dejen la revista porque eso está muy mal y estamos en un país que tenemos derechos y por eso estoy dejando esta revista y yo ya no quiero ir para atrás a la oficina del doctor Medina por la culpa de un empleado que tiene. GRACIAS. PORQUE EN ESTE PAÍS LOS EEUU TENEMOS DERECHOS NO ESTAMOS EN MÉXICO!!!!

Came in today for a cleaning and never leave here without a smile on my face Thank you Dr Martinez…read morefor your services and the assistant Lexi for your great customer service and assistance