Yes, you're seeing this right; this establishment only deserves one star, if that.
Where do I begin... I came here about two weeks ago because my former salesperson (makeup artist at Nordstrom) took a job here. She asked me to be a hair model because she needed to build her portfolio to show her new boss. When I discussed this with her, she said I would pay only a couple of dollars for the products, which is understandable.
The day came for me to go to the salon. I came in and was greeted by a very pretty young woman. She asked me right away if I would like a drink, which I gladly accepted. When I got my water, there was biscuit, which was a nice touch.
Once it was my time, I sat at their consultation station which looked like a bad wannabe HGTV job. There were frames with pictures of models, but the glass was missing from the frames and the computer printed pictures were folding. The mirrors were so tiny, I barely could see myself. When the owner came to talk to me, it seemed as if he barely could be bothered to speak to a potential client let alone his new associate; he was about to leave, so he didn't care how well my hair came out.
After my half was dyed and my hair was being cut, they started cleaning the floors with an extremely potent cleaner while I was still getting my service done. I was the only client there, but that doesn't mean you need to start cleaning and turn off the music- I'm still a potential client. During this entire process, there was a young woman receptionist texting the entire time, with a foul look on her face. When all was said and done, they had a manager come out and evaluate my haircut. During this time, the receptionist was swearing. "I can't believe I'm f$&@?!&@ here, why the f$&@? Are we still open? I have a party to go to." She even said to the manager that was evaluating my hair, "what are you the f$&@!?& hair police?" At that point in time, I said to the manager, "well, everyone needs their time to learn, said the teacher." The woman never acknowledged my comment. And so, the receptionist went on and on about how annoying it was that she was still here, while I was there. As soon as my hair was done, she ran out of the door and proceeded to not charge me. I was shocked, but I gave my friend a cash tip and told her how appalled and uncomfortable I felt because of that girl.
The next day, my friend quit and they harassed her to get me to pay the bill. I called back a day later and complained. They lied and said the manager wasn't there; but I, like a lady I am, voiced my opinion and paid.
So, Julio, the owner, here is the message I promised you. Your customer service is truly pitiful and a disgrace. A business that values their clients would have called me personally to apologize about their employee. (And wouldn't have charged me) I say this with much confidence, because my family owns a successful third generation business. read more