I get serviced by Jade which is always a pleasure. However, you will never go wrong being serviced…read moreby them all. The vibe is always welcoming and positive. It also is a bonus cause it's close to home.

I thoroughly enjoyed my facial with Nakia! She was/is extremely knowledgeable about skincare,…read moreprovided great insight about my skin, and made sure I had a wonderful experience. Perfect way to relax!

I am beyond disappointed. I was a loyal client and gave this salon 5 stars in the past, but since…read moreHelen moved to Pikesville, the service has completely changed. I've tried multiple times to get my nails done, most recently on a Friday afternoon around 12:45 and have been turned away again and again. The worst part? There were several staff members sitting in the shop not doing nails. Most nail salons take walk-ins unless otherwise stated. Instead of being offered a wait time or appointment, I was simply told "we don't have time." That's not just inconvenient, it's rude and dismissive. A business is more than one person, but without basic courtesy and customer service, clients like me won't be coming back.

Extremely disappointing experience…read more Like many of the other reviews, my experience with Helen started out perfectly fine. She was polite and friendly, and I had been a customer without any problems. Unfortunately, her behavior toward me changed dramatically one day, and the experience was so upsetting that I waited a full year before writing this review. I arrived for my appointment, sat down, and explained how I wanted my nails done. Helen had earbuds in and was clearly engaged in another conversation or listening to something. I repeatedly tried to communicate what I wanted, but I felt completely dismissed and ignored. The situation became much worse when she began using the drill to remove my polish. She repeatedly hurt/burned me, and each time I instinctively pulled my hand away. I told her that it was hurting me and asked her to stop. Instead of listening, she became extremely angry and insisted that it didn't hurt. That's when I noticed she had her earbuds on and had NOT listened to anything I said. She told me I was the rude one and continued arguing with me. At that point, I was incredibly uncomfortable and embarrassed. She was raising her voice and making a scene, and I honestly felt so shocked that I didn't even know how to respond or simply get up and leave. My understanding was that she had another appointment scheduled after mine and was trying to save time by drilling the polish off rather than letting it soak. But rushing to the next appointment is never an excuse for ignoring a client's concerns or continuing something that is causing pain. I have never been treated this way by someone providing a service. If you are working directly with a client, the very least you should do is listen to them--especially when they tell you that something hurts. Wearing earbuds, being distracted by a heated personal conversation or a show, and then becoming angry when the customer asks to be heard is simply not acceptable. Her husband is very nice and does a good job with pedicures, although I have had some issues with the polish and overall nail work. Unfortunately, because of my experience with Helen, I would not recommend returning. It's simply not inexpensive enough to justify being dismissed, ignored, and treated disrespectfully. Clients deserve to feel comfortable, heard, and respected while they're paying for a service.

The service requested was completed. However, they could learn to be more gentle when they give…read morepedicures. It was quite a rough experience and I didn't feel relaxed at all. The vibe of the place is very nice. R&B music played and they even offered us drinks. However, the quality of the manicure I received felt a bit amateur. My manicurist had to do a lot of touchup work. Finally, I don't know why this is so common in the DMV area but gel nails should first be soaked and then scaped for removal. Not just dry scraped, which is terrible for nail health. My nails were scraped three times in a row both mechanically and manually and they looked horrible before painting. There are even indentations on some of my nails now. I wonder how long it'll take for them to recover. Never again. Everyone who worked there was kind though, so at least there's that.

Went in to get a basic manicure which the menu description clearly says hot towel hand massage and…read morewhen I told the receptionist I didn't get it the guy tells me oh this is a old menu that doesn't include that anymore. Then they wanted to charge my homegirl 10 dollars for each toe that gets an overlay which it doesn't state that on the menu description. Overccharge and a fraud. Y are u using old menu's and yall not doing the services included DON'T GO!!!!

I booked a last-minute nail appointment online and they were able to take me right away when I…read morewalked in, so convenient! My nails came out AMAZING (I'm obsessed with the tortoise print ). The staff was so friendly, and I even met the sweetest person while I was there, we ended up chatting about our favorite vacation spots! Such a fun experience all around. 10/10 recommend! Huge, clean and they were so friendly they didn't rush us after since ewe were still chatting lol.

Love the service and hospitality at this salon! Been going here for years and Rachel and Tracy do…read morean excellent job. All the techs as a matter of fact do an amazing job!

My daughter and I both agreed best manicure/pedicure we have ever had! Jenny and Joy were amazing!…read moreKind, thorough and the environment is very soothing. Wonderful music, and a cozy atmosphere. Can't wait for the next one!

Great first visit! I had a gel mani and pedicure start to finish in one hour. The service was fast…read more The filing and cuticle work is great too, I'll definitely be back. Parking is 50 cent/hour

Very clean, lots of color choices and prices didn't make my eyebrows raise…read more Professional, welcoming and friendly. Nikki, the owner, sets the tone. I called for a last minute, same day appt. Although I was unable to get my services done by Nikki, my tech, Li was wonderful and meticulous. I made my next appointment before leaving.

I had an appointment for a pedicure and gel fill-in with Ken (I think that was his name) and he was…read morepleasantly on time. My nails are gorgeous, not bulky, shaped perfectly and I don't think they have ever looked better. I opted for the deluxe pedicure ($80) which didn't quite feel "deluxe" the massage was hard and fast (going through the process instead of giving an actual short massage for a $80 pedicure), there was no candle wax (I can't think of the proper name but you know what I mean) and I wear the same polish every time but I was given 2 coats and it shows my imperfections - I should've checked before I left but for $80 you know when it looks off so at least ask. All in all, I would absolutely go back for hands but not feet.

** 9 Year Updated Review **…read more I made an appt w Tina for a mani/ pedi. Appt 4:45pm. Surely a rough start that ended up w me being seen by Nee Nee at 5:12pm. GREAT choice! Nee Nee was absolutely awesome and saved the experience. She was very communicative about my options for polish, service, and preferences. I was quite disappointed that they didn't carry OPI as they're the only polish that does well on my nails. They had lots of gorge colors. I chose a pretty blue and tan colors. I pray the polish does well b/c it looks great!! I requested a Gel Mani, w a Signature Pedi. Everything felt amazing, and she took her time. I enjoyed my experience w Nee Nee and would consider going back.

I love this place. I've been coming here for 13 years. Very clean. Friendly staff. I love Anne,…read moreLisa, and Sam is who I go to for my nails. Wait time can sometimes be long depending on the day u go. Pedicure chairs are nice with massage. Foot tub is lined with plastic. They do wax, brow, lashes etc. Prices are affordable, but we better before the pandemic. Located in a shopping center so parking is fine. Love this place.

I've been going to Cremé Lux for about 4 months now after searching for a nail salon closer to home…read moreand I'm so glad. I usually get an acrylic fill in unless I'm getting a fresh new set. The salon is clean, front desk service it's welcoming and always has a great attitude. Once you get settled they do offer you a beverage which is nice. I've had Peter do my pedicures and Laura my full set and they're both very good and kind. I would recommend and have already made my appointment for next time.

This is my favorite nail salon ever. All the technicians are really sweet and talented. They're…read morethorough in asking you how you like your nails the entire time. My nails always look so amazing and they have no problem replicating designs from photos which is helpful

I wish there was a negative star available to give .. I've been coming here for years and I only…read moreget eyebrow waxing done .. my only problem is they drip wax on my clothes and this was the third incident that it happened with a brand new white top I had on for the first time..I even told the technician please don't let the wax get on my clothes again but ..5 seconds later she dropped wax on it .... Hot Wax does not come out of clothing ..she NEVER apologized .. just debated with me about going to a cleaners to have it cleaned and bring the bill ... ridiculous behavior Poor customer service.. unprofessional vibes

The staff were amazing. I got a men's medi and pedi. One of the best I gotten. Thanks Nina! I will…read morebe back.