I personally have had many issues throughout the years out of this KFC for running out of chicken…read moreat like 5 p.m., or not having crispy, or explicitly asking for legs and getting all thighs and breasts... it is annoying, but some of the sweetest people work there. It is clean enough on the inside, but I do not eat in there ever really.

Cleanest KFC I ever been in! They got one guy that just cleans, he never stops! I came for a bucket…read moreof chicken and sweet tea. I left with a renewed faith in this place! Whatever you're doing, it's going in the right direction. Keep on keeping on!

Ok... alright... South Charleston, W. Va. I see what you're doing…read more Was passing through on my way home to SC and I yelped "soul food - Charleston, WV" and this popped up. Since I really only eat one big meal a day I was hoping this'd do. I gave it a shot. Had to park behind the restaurant because I didn't see any parking up front. Nice place. Looks like at night it could be a jumping little spot for drinks. I ordered something simple, fried chicken with yams, greens, and Mac. Great choice! Food was hot and tasty. Good portions too at a decent price. I only had water. If I come back up here I'd hit it again. It's not in the cut but across the river. Good food and good people.

When I search for a soul food restaurant, I search for food with soul, not food that warms my soul…read more (There's a difference to some people.) The chicken was good, but I expected more seasoning. The greens&yams were phenomenal. The rolls seemed small and store bought, so I wasn't thrilled about that. So all in all, it was pretty good, but I wouldn't say excellent. The waitress was super sweet, and they had a station playing on TV where MJ was still black, so that ups the score for me! The only other complaint I had was that they didn't have grits, and that's what I was really wanting that day. Had to go get them from my usual place after I left. Oh, and the inside of the restaurant was really clean too, which I appreciate. As everyone on here has pointed out, it is a black owned business, so go eat some good food.. and if you have a problem, tell someone, I'm sure they'd accommodate, they seem like good folks.

Always good food!! Fried chicken is crispy and delicious! Light and fluffy biscuits!read more

We don't have Bojangles' where I live, so anytime we go south, I always make it a point to stop…read morehere (somehow always end-up at this location each time). The place is okay, the team can do a better job stepping away from the counter to clean the floors, wipe tables and fill the condiment/utensil area. But the food is great quality and tastes great. The biggest complaint I heard was that the chicken was a bit spicy and their portions are a bit off. Wife got the 4-tender meal and was still hungry after. Daughter got the chicken SANDWICH....which was really big, so the wife ate the rest. I got the 2-pc thigh/leg combo with 2 sides and a biscuit. Really enjoyed this meal. Not sure I'll win the debate to visit again here, when there's a Chick fil A 2 spots down, but I'll surely try!

This place is supposed to be known for its fried chicken. Although i do enjoy it, its extremely…read moregreasy and always makes me sick afterwards. Its only alright. A little overpriced for the area

Love Joe's chicken and mashed potatoes with gravy!! Their hot fudge cake is awesome too.read more

Very clean, nice salesman and good service. Value meal…read moreincludes drink, waffle fries and chicken sandwich

Update #3 yesterday I got a phone call from another administrator and he wanted to hear again what…read morehappened, because they want to make changes and address this issues. Wow I was impressed and this is the Chick-fil-A treatment that I excepted. By the way the gentleman name is Dennis and he also agreed that he was the best ever. We need more of this so make the call and take the name note to self. This is why I'm going from a 1 start to 4. Update: Today I called and I wish I had taken the name of the manager that answered me. She was very apologetic and told me that she was going to check in this matter and that the gentleman is the sweetest person ever. I'm going to call back and get his name because as kind and nice as she was to me I want to be to him. I hope that the manager at that time can learn from this experience and treat customers better. If I could give this place a zero I would! The the only person that deserves it, is the older man working cleaning around being so kind and trying to make me not feel upset for being ignored. I arrived 5 minutes before they started lunch and placed my order in the app. The first thing that I asked the worked that is outside checking you in or taking orders was am I ok or do I need to cancel and order lunch and she said you are fine, the order went through and do you need to add anything else and i said no thanks. The line was long and they are super super slow. We have been in line for 10 minutes and only two cars have moved when my app notification says pull around your order is ready. We were confused as we have like 7 cars in front of us not even moving. We were traveling so we don't know how this place works. You need training from our people here at a chick fil A . We go around and I go inside and asked for my order to an employee and explain I came from the drive thru, he goes and ask and comes back with nada nothing. I tell him that I got a notification, one of their manager I imagine in gray comes and asks me and tells me that I ordered during breakfast and the app cancels and leaves me there without even offering to help or an option. I called her back as I have a notification and she says did you order with the worker up front and after I said yes she said I don't think so. At this point I'm frustrated it's our second day driving back home after a great vacation and drive and this lady just ruined my day. I want to give a shout out to the decent older man that works there and try so hard to make things better by saying maybe there is going to be an accident and this is why you are being late (bless his heart) he was so sweet. I go to the car to get my phone and show to the manager or whoever gray tshirt was and when I come back she has my order and not even an apology. I will bookmark this one to never stop here again and now I know why your reviews are so bad! We wasted 30 minutes in this stop and a stupid argument not needed. Worst Chick-fil-A ever. The store was cleaned also thanks to that gentleman.

If this place were in my neighborhood, I'd eat there all of the time. Portions are generous, price…read moreis right, and service comes with a smile. The only down side is the wait time from the kitchen. I got the country fried steak with grits, eggs and rye toast. Delicious! As for atmosphere, it's exactly what you think a West Virginia roadside "country kitchen" looks and feels like. Great place to stop while on the road.

Stopped in for breakfast while traveling. Service was professional. The kitchen was slow, but the…read morefood was cooked well and tasty. I had a big breakfast, and everything was just right. Portions were generous. I left stuffed.

Every time I go out of town I just have to stop food is always good and the prices arenok too no…read morepics this time I was hungry and we driving

The dining room was neat and clean, as was the exterior of the building. The food was fresh and…read moretasty.

Delicious food as always…read more 20 minute wait for "fast food" was sad with many customers returning for something missed from their order No shrimps for our seafood deprived souls which we were informed about only after waiting a while We were just coming off a holy ruckus so the brother and I made good and laughed and talked and engaged the world as we waited and our man behind the counter gave us extra fries extra tenders in exchange for shrimp and an extra soda what a good day to be alive

As usual, the food was top notch, but the problem with this location is the change from cashiers to…read moreself serve kiosk. It takes twice as long to order because there are many people who aren't computer literate. Nearly every customer was complaining and many switched to the Subway or Taco Bell and had their food before some people had finished completing their order on the touch screen. A good portion of the patrons would need to get help from the people cooking the food. The time I was there only two employees were working , so while one of them had to walk around and help people complete their orders, it left only one person making the food. Most likely I won't return to this location.

The food is always amazing, the servings are large, the flavor is crazy good. This is the kind of…read moreplace that reminds us of Louisiana style foods. She really does it right. Always really good service, a cheerful greeting and her food is top notch!

Had the oxtail today, it's amazing excited to go back and try some other things. Service was fast…read moreand they were very busy, I went during lunch rush.