Went on for a slice of cheese pizza and a drink, I saw the pizza slices in the warmer and specifically asked when they were made. I was told"they are fresh- just made".i could have broke a window with this hard, dry tasteless pizza! i have NEVER had pizza this bad! This place is pathetic! read more

Excellent bs service. Pizza by the slice parlor vibes. NASTY pizza. It was old and had been sitting out for too long. Nasty.

A tombstone frozen pizza is better than this! I have not gotten pizza from them in years because I didn't like it, but had to in a pinch thought I'll save some money by picking it up and I don't have to spend a tip and delivery fee so I'll settle for Rosati's. I might as well gun ate frozen pizza at the store. It would've been better. A medium half pepperoni, half sausage onion on everything cost $27 to pick up and carry out Bland as hell. Spend the extra and get Charlie Fox's Pizza something else. Even go get a frozen pizza at the store! read more

Called to see if they had specials. Guy said something about an $85 deal. When declined, he offered a buy XL pizza get a free small pizza free. Sure. Guess the price.... $46!!! Gtfo read more

i am at Wood Glen senior Apts. we had 4 large pizzas tonight and all were loaded with cheese sausage peppers roast beef and they tasted fantastic so far it has been the best switch of pizza places we have changed to will highly recommend your pizza place read more

We really love the one in Rochelle Illinois. The managers are awesome. The food is great.

We ordered two 18 inch pizzas and it was $90 prior to tip. What an absolute scam of a price point.

Today they have the 60th Anniversary for Rosati's pizza for 3.50 for a large I called to order and they said you have to buy 1 LRG pizza and order to get the 2nd one for 3.50 that's not true I called another rosati's in st Charles and was able to order online for the special they using the promotion to make money and not honoring what all the franchises are promoting I'm reporting them and will never use them they are not honest ppl. read more

I ordered pasta with broccoli, it was the worst I have ever had !!!! How can anyone mess that up, it tasted like warmed pasta with vegetable oil !!!! No garlic, no cheese, and definitely no BROCCOLI. Honestly take it off the menu if you can't make it . read more

Rosati's Pizza - Pasta with broccoli - Pizza Near Me - St Charles, Illinois

Ordered delivery for first time - everything was very good. We had the fried mushrooms and jalapeno poppers - there was a good amount although they were provided in the same container. VERY good! Also got a pizza with sausage, onion, mushroom and black olives. VERY good also. Will definitely be ordering from here again. read more

Not sure what all the fuss is about in some other reviews. We ordered a deep dish pizza. Order taker on the phone was pleasant, pizza was delivered hot within stated timeframe, the order was correct and the pizza was perfectly prepared and intact within the box; No mess. The pizza tasted great and there were no issues. read more

amazing food! fantastic service. manager was amazing and very helpful! I ordered several pizza for a large party and they came out perfect with no issues! I didn't have to wait at all! read more

Worst pizza ever. Better off with uncooked frozen pizza Ordered thin crust cheese pizza and a Greek salad for takeout. Crust was stale, sauce had no flavor, cheese was scant. Salad was fine. Maybe deep dish is better read more

This place is highly unethical and following deceptive business practices. They recently ran a $3.50 pizza promotion but would not pick up the phone for orders to be placed. Called at least 15 times throughout all parts of the afternoon and evening but no one would pick up. Tried to order online and the $3.50 promotion was not loaded either. They used the news media to advertise the $3.50 promotion to get free publicity but Rosatis would not honor it. read more

For their 60 yr celebration they advertised a pizza for $3.50. Called at 4pm and they said they would only take the orders online, yet turned off online ordering til 6pm. Call back after 6 because the online ordering still isn't working, and now they aren't offering that pricing any longer. False advertising at its finest. read more

I tried calling multiple times to only have them hang up or not answer. I thought it was a mistake and went in person. The customer service was bad and decided it wasn't worth spending my money there. read more

Most of time it's delicious. Today lot of people were rude and didn't answer the phone. Especially at Charles on Randall. I kept getting out on hold and ignored and the guy refused to listen to anything I was saying. I just hung up myself. I don't really like the pricing but I guess it's worth it when you can. Today isn't a good day to order especially with the special. I meant St Charles. read more

Ordered a pizza and ribs through the Slice app. Delivery was ninety minutes late, and that was after I called twice to ask. The food was cold when it arrived. Like, the grease had congealed cold. Inedible. I like to support local businesses, but they must at least try. Fail. read more

Couldn't taste any thing on the pizza. Was probably the worst rosatis pizza I've ever eaten out of any rosatis I've been to.

I just moved back to St. Charles. I was gone for 15 years. Just ate a great tasting pizza. I would highly recommend their pizza. Ali has great customer service skills as well. read more

We have been getting pizza from the St. Charles Randall Road location for over 25 years. Always have enjoyed the pizzas.

I would give ZERO stars if I could. I ordered Ravioli, the Italian salad and a cheesecake through Uber Eats. The bag delivered was dripping in some liquid mess, First issue. When adding the dressing to the salad and then shaking it in the original container there was a loud noise which turned out to be A SCREW. YES, A SCREW.. like one you use for house work. WHAT THE HECK?! On top of that, a dead flying bug missing a leg... it's snowing so where did this bug come from? I am in such shock at all of this.... Seriously like how the actual fuck can this be real????? read more

Rosati's Pizza - a man holding a screw in his hand - Pizza Near Me - St Charles, Illinois

Awesome pizzas specially the jalapeños one. I would recommend them and kids approved. read more

Ordered Italian beef sandwich on garlic bread and fries. No flavor! The beef was extremely salty. It had quit a bit of fat and gristle. I couldn't taste any garlic. And, did I mention how small it was? Don't get me started on the lump, soggy fries... Service was average not much to say about ambiance. read more

Love the pizza always!! And the sandwiches and appetizers. But the chicken fettuccine Alfredo was awful! The chicken was mushy and the Alfredo was like runny garlic water. Ugh! read more

The manager helped to Save the Day!! I ordered online to use the Awesome 20% coupon available and put the time in for PM Not AM----he saw my error and made the order and Everyone enjoyed every bite!! Thank you again! read more

Just moved to st Charles .we were looking for our "go to" pizza place and we have had rosaties from where we once lived so we were willing to make this rosatis our go to.unfortunately the bad experience started with the delivery driver not willing to deliver to our apartment door so I had to go down to get which I didn't mind Just would have been nice to have it delivered to door.we got the deal with pizza and wings and the pizza just tasted terrible like yesterdays pizza ,it tasted cheaper then little caesers,and the wings tasted rubbery.I wouldn't recommend this and I'm just glad I tried it out before I bought from here for my family to eat read more

I have ordered here regularly for years due to the mere convenience of the location, but never again. The owner is regularly angry, disrespectful and rude -- so much so that I dread picking up my pizza when I see him behind the counter. He has never taken accountability for mistakes they make / bad food that gets delivered, literally has yelled at me when I try to use valid coupons, and is rude to his staff. This most recent time they royally messed up a delivery of multiple pizzas for my dad's birthday, said they'd take care of it, but then refused to -- yelling and arguing with us on the phone as if WE'D done something wrong. So done supporting people that behave this way. read more

I called this location on accident, as I had wanted to call the location in South Elgin. This location tried to get me to continue my order with them by offering free shipping. I agreed, however once I got my receipt I noticed that they did charge me for shipping. I'm also not sure what type of crust this location uses, but I can say that the South Elgin location is far superior. Very disappointed with this location. read more

I initially ordered from YELP, but when I went to submit my order it did not go through. I would get an error message. so I called Rosati's directly to place an order. 45 min later I got my food. then a couple of minutes later we got another order. the first order was apparently from YELP which we did not know until we finished eating and got the order from the restaurant. the restaurant then called me. i explained the scenario and the man did not care one bit. he forced me to me to be charged since it was not their fault. Which i understand but YELP would not give me my refund since the food was "delivered". either way even if it wasnt their fault entirely, there is this thing called customer service. and it sucked. read more

Good pizza close to home. Competitive pricing. One of my top 3 places to order from in this area. I've never had an issue when ordering or having delivery. read more

This place was disgustingly dirty. The food was not up to other Rosati standards, it didn't even taste like Rosatis pizza. The salad was warm and wilted. And to top it off they were 20 minutes past the time they said the order was supposed to be ready. Save your money, this place is gross. read more

Always the best food here and owners bend over backwards to geek you what your looking for. Great quality and pricee

If I could select 0 stars I would. Worst customer service ever, was charging me $15 more than their online prices. The man on the phone started screaming at me on the phone because I ended up cancelling my order, said that my order was already ready even tho it had only been 5 mins since I had ordered read more

This store is ruining the Rosati's brand. I have given the new owner 4 chances and they have failed every time, and when I have called they are full of excuses and rudeness. Tonight they hung up on me after I pointed out that they didn't make my pizza right. Their error, their fail and they hung up on me without a proper solution. Skip this place, I promise you will be disappointed if you use them. I wish I could give a negative score. Rosati's corporate...they are destroying your brand. read more

If I could give this location zero stars I would. My mother accidentally ordered from this location instead of our regular one on the East side of STC (Kirk). We went to pick up our pizzas from the Kirk location, and then realized we ordered from the Randall establishment. The employee working the front at Kirk told us that he would handle it and call over to the other location for us no problem and fulfill our order here. So, we took our pizzas home, and moments later we began to get phone calls from the Randall location (I'm assuming the owner/manager, I did not catch his name). We did not answer the first phone call, he then called my grandma's phone, and then called my mom's phone again. She picked up to him telling her that we needed to pick up our pizzas. She told him that we were informed by the Kirk employee that he would handle it for us, and he then proceeded to told her that he did not receive a phone call and it was our problem now. He aggressively told us we were required to pay for all the pizzas due to our mistake. I took the phone, and told him that this is an internal issue between him and the Kirk employee, as we were told everything would be taken care of. He began to raise his voice at me, became EXTREMELY rude and started screaming at me. I told him again that THIS WAS NOT OUR PROBLEM and to stop calling us and hung up the phone. He called back THREE times to my mothers phone, and TWICE to my grandmas within moments. The fourth call my mom picked up to him screaming at her, and told us that he's sending an employee to deliver the pizzas to us and we were required to pay for our mistake. Thankfully no driver showed up as this would have escaladed even further. I am completely disgusted and SHOCKED anyone could speak to someone in such an unprofessional, aggressive manner. SHAME ON THIS MAN, and his POOR customer service. Now upon reading the other reviews I see others have also had problems with this individual at this location. I will avoid this establishment at all costs, and I suggest others do the same. So congrats to you Sir, you just won yourself another poor review. read more

If you want bad service, order from this location. Been ordering from them 20years and at end of day ur just another number, owner doesnt care at all. Ill never order from them again they have messed up my order and done NOTHING to apologize anout it way too many times. Bye bye. read more

This place totally stinks! The owner of this rosattis is totally rude, he wouldn't accept my 12 box tops for half off and plus they have done something different to there pizzas that make them awful, I will never go here again read more

I don't know where to start! This place doesn't even deserve a star!!! So I called and ordered a large pizza and wings... gave my address, the girl who took the order said 45min... so we waited but took hour and gets a call from the delivery guy, says he can't find our place and asks if we are in south Elgin so I said no we are in Elgin very close to South Elgin and the lady who took our order said you guys can deliver that's why she took our order.... He says "oh okay, I can be there even though it's out of our radius, but if you can add extra couple bucks on top of the tip!" I was like oh okay sure but you know you guys are the one said you can deliver when I did gave my home address. So he comes, the total was $43 something.. I prepared $53.... It's a $10 tip and he goes, "do you have anything else???" I mean really!?????? And he says, "we did you favor" !!!!!! Seriously!???! So we said forget it and got our money back and he took his pizza back!!!! Worst service ever!!!! read more

This Rosati's literally told me the wrong address then said I had to pay credit card. Denied me a refund and it took me a lot more effort than necessary to get my refund. This management team are scam artists. read more