Rosati in Lemont ! Bad ; very bad customer service ! Need retraining in customer service / hospitality edicate ! read more

Maybe the most appalling fettuccine Alfredo I've had. The entire pan was filled with straight oil. Doesn't even really taste like Alfredo sauce. Breadsticks taste store bought. read more

Rosati's Pizza - Fettuccine Alfredo - Pizza Near Me - Lockport, Illinois

I ordered the chicken Parmesan on Wednesday along with a beef sandwich. The chicken Parmesan was described as a breaded chicken breast but what I actually got was a breaded chicken patty. And the sauce had a strange taste. read more

DISGUSTING. This was hands down one of the worst meals I've ever paid for. The thin crust pizza was a complete mess -- drenched in grease, overwhelmingly salty, and so flimsy I couldn't even pick up a slice without it collapsing. It looked bad and tasted even worse.The chopped salad? Absolutely inedible.And the "grilled chicken" -- I don't even know what that was, but it was NOT chicken. Rubbery, slimy, and honestly disturbing. To charge these prices for food of this quality is unbelievable. This wasn't just a bad meal -- it felt like a complete rip-off. Do yourself a favor and go literally anywhere else. read more

Excellent pizza! Made exactly how you want it! They go beyond to serve. Delivery always on time. Take a chance, give it a try. Everyone has they're own choice, but well done, spot on read more

You can't go wrong with this place .The pizza extremely delicious. Also they have great coupons. Online. service is great and the pizza is tasty. My go to spot read more

Rosati's Pizza - Pizza Near Me - Lockport, Illinois

This review is based solely on pizza by the slice. The slices have great flavor and there are 3 types to choose from. It is one of the best lunch deals in town. $8 for 2 huge pieces of pizza and a can of pop. Definitely worth a lunch stop. read more

I don't leave reviews like this but this time I have to. On Halloween at 5:30pm we placed an online order for a deep dish and a order of BBQ wings. We were sent a notification that our order would be ready in one hour. We showed up at 6:25pm and were told that it would be another 10 minutes because our pizza just went back in after being sauced. At 6:55pm I asked what was going on with our order because it had been 30 minutes and we were told it would be 10. The young man that I asked said that it was at least 1.5 hours for a deep dish pizza to be made. I have eaten deep dish my whole life from many different pizza places and have never waited that long for a deep dish. Finally at 7:10pm we received our order and went home. The pizza was hot and tasted good but the wings were cold and probably made way before the pizza was done. My wife called on Nov 1 and asked to speak to a manager. The same young man that I spoke to said he was the manager but refused to give his name. He told my wife that I was rude when I was asking him for information on my order and that they were busy. She asked to speak to the owner and was told that the owner will not be in until next week. He then told my wife that the owner will tell her the same thing, that all deep dish takes a hour and a half. I doubt we will hear from anyone about this. I understand completely about being busy, being backed up and being overwhelmed. However, when you tell a customer it will be 10 minutes and it has been more just update your customer. Also, when your customer asks for an update don't say he is being rude. Lastly, if it truly is an hour and a half for a deep dish pizza then don't tell your customers their order will be ready in one hour. read more

I find the pizza here to a little bit better than average than most places in town. I liked the crust, on my order the cheese and toppings, tasted fresh. I will get pizza from here in the future. read more

First time we have ordered from them and I gotta say it was absolutely AMAZING!! We got a thin crust with some minor special instructions (i.e. light sauce, well done, etc.) and they nailed it!! We now have a "go to" for pizza nights. Keep up the great work!! read more

I love this place for its $3 pizza slices that are huge. They do this from 11 to 3 and the pizza is awesome if you get there closer to 11 then to 3pm.. Everything is super fresh at 11am. read more

The sauce is wonderful. The toppings are delicious. The pizza are cooked perfectly. I had a few bad experiences when the place opened but they really got their act together and earned a loyal customer. Any problem now is handled swiftly and politely. The employees that you talk to are happy, friendly, patient, and courteous. The delivery is prompt and perfect for a football game or a lazy night at home. This location outshines the others in taste and quality. They took just another Rosati's Pizza chain, that was sub-par, to my favorite delivery pizza. It's not the cheapest, but the quality shows. As a bonus to the repeat costumers, the coupons they give you are amazing. read more

Sweet pizza sauce. Plenty of ingredients put on per order. And people are very friendly

I have ordered more than a few times from this location and I have to say each time has been an exceedingly pleasant experience. The person answering the phone has always been kind and courteous, I have never had an issue with the quality of my order & they have always been on time with my order. read more

Manager is super unprofessional. Had an issue with my order and the employee couldn't help, when I asked to speak to the manager they were no help at all. Almost as useless as the crew member. Not to mention incredibly rude and unprofessional. Who ever owns this store needs to step in and RETRAIN their employees before their business goes belly up. read more

This was more like a piece of cardboard (they call it thin crust?) drizzled with watered down rendition of tomato paste. The sauce was bitter and the pizza was lacking in flavor. I've eaten at other Rosati's and have always enjoyed their pizza. I was really disappointed here and will never go back to this location. Do yourself a favor and try another pizza place in Lockport . read more

I feel guilty for living 6blocks away and never ordering from them before. I ordered the chicken dinner and loaded medium pizza and both were amazing. Taste even better cold the next day. I would recommend Rosati's to everyone looking for good food. read more

Just had lunch from there, grilled chicken sandwich was cooked perfectly, very inexpensive, we got 2 hot dogs, 2 fries, a grilled chicken sandwich, and 2 pops for under $12. Enjoyed every bite. read more

Absolutely love the stuffed pizza. Very felling and really stuffed. Can't go wrong with that.

Have ordered Rosatis a few more times and honestly can barely order pizza from anywhere else now, I absolutely love it, I think its the sweet sauce that does it for me. Also, the beef sandwiches have been better and had great fried veggies and wings. read more

Have ordered pizza from here many times. It's probably one of the best values for pizza in Lockport, especially if you are feeding a lot of people, as they always have great coupons. Consistently good pizza, but nothing super special. Other than pizza, the only thing we've ever ordered was cheesy garlic bread, which is good! Will continue ordering. read more

Never never again will I eat or get delivery from this Rosati's. Never had a bad meal at the one in Elgin.

It took me a while to write this review. Why you ask? Well, i ordered an x-large pizza against my good judgement and against the accurate reviews on here. My pizza was half cheese n half pepperoni. When i opened the box i was SOO disappointed...the cheese was smeared thin and all over past the crust it looked like it was inside out!! The taste was salty and the cheese tasted watered down! It was the worse tasting pizza i have ever tasted. Think of the worse you ever had.....yeah....it was 10 times worse than that! Ok...heres WHY it took me several days to write this review.... My wife and i got VIOLENTLY sick throwing up with diarrhea!! We are both health conscious & always eat well but decided to "cheat" & have pizza & beer! We almost went to the ER we were soo sick. I didnt bother calling to complain. Why? Because all they would have done is give us a discount or coupon for our next pizza!! Uhhhh.....NO THANK YOU!! This is the first Rosati's with bad food. If you live in Lockport...drive an extra 10-15 min to the Rosati's in Romeoville. I've been there several times & its way better. I think the Dept of Health should pay the Lockport location a visit. From the counter you can see there were 8-9 people walking back in forth in the TINY kitchen with no gloves or hairnets (especially where the pizza was being made)...how "clean" can that area really be????? Signed, Still recovering with stomach aches!! read more

I give this place 5+ stats on the pizza, but when it comes to sandwiches and appetizers, it flat out sucks! Shouldn't take 45 min on 1 sandwhich to be made nor look at the order to place the correct dip and number of dips! read more

Well I definitely say they have a cook who should get a raise. However another one of they're cooks needs do be fired. The most inconsistent deliver of quality I've ever seen. One day Matt Val Stubbs are made fantastic, garlicky bread with toasted cheese great anoint of sauceand some Italian sprinkle on top. Than other days crap slopped together without the little things that separate a great quality Restraunt read more

Haven't been to a Rosati's in a long time. Ordered a bunch of Pizzas for a school function and they were excellent. The guys working were incredibly nice, even called back after we ordered to tell us that they were able to give us a better price and save us money. They were finishing the pizzas as we walked in and were so apologetic that they weren't all finished yet. We didn't have to wait long, but it was clear they don't like to keep people waiting. So refreshing to visit a business that gets what customer service is. We will definitely go back! read more

Got this menu in the mail and the prices looked a bit cheaper than Nancy's which we usually order from and I think it is worth the extra couple dollars. My wife and I ordered pasta meals and the sauce tasted as if it was out of a Chef Boy R Dee can and the chicken on my meal was basically a frozen chicken patty. To top things off their idea of garlic bread as a toasted hot dog bun with butter on it. This place should be ashamed to sell food. read more

Tuesday, 4:30. The $2 Slice of Pizza seemed like a good idea, however the pizza was preboxed, by the slice prior to me going there. Pizza looked old, not fresh. Disappointed In food quality. The sevice was fast, greeted by the cashier, and received pizzia right away. But the pizza was old. No Doubt about it. read more

Have ordered from here several times, the service has been great. Solid pizza and pasta's.

Chicago Deep Dish Style was better than expected.

We used to order all the time with no problems. All of a sudden the last 3 orders the pizza is way undercooked. We end up having to cook it ourselves. Not sure why this happened all of a sudden. When the pizza is made right its delicious. read more

Pizza is always delicious as well as their lasagna! Staff is nice and always professional. Overall always totally satisfied!

I don't think any pizza place can got close to Rosati's flavor, I love their chicken and basil pizzas.

I ordered 1 Jumbo Pizza and a small cheese pizza; I ordered this at 1.45pm...I spoke to Sarah and she told me that it will be here in one hour.... 1 hour passed and I called and she told me that the driver was on the way... Keep in mind I am at work and keeping busy and another hour has passed, it is now 4 O'clock and still no Pizza. So I called and she told me the driver was delayed because he was lost on another customers order. She said the driver will be here in 15 min... right now I am debating if I should even keep the pizza, by this time its just going to be cold... Now its 430 and I called and this guy picks up, didn't get his name, I told him I still didn't get my pizza it is now too late and I don't even want this anymore... as I am talking to him his driver walks in.. I asked him why I should pay for an order that came 2 hours and 45 min late. "He said NO SIR, I took your order and it was placed at 2:47pm, I know because I took your order." I told him, no you didn't; it was Sarah... not you... and he said I know it was me, look at the ticket. Since the driver was here, I asked to see the ticket. I looked at the ticket.. The pizza was put in at 2:47 not 1.47 when I originally place the order. Three things come to mind. 1. They lied to me about the driver being delayed. 2. They place the order an hour later than I originally did. 3. The order was placed through Sarah not the guy so they are calling me a liar. NOT GOOD... I told him that I don't want to eat cold pizza and I am not willing to pay for it. I honestly hoped that Rosita's being who they are... they would compensate for the pizza and give it to us for free, after all.. it is their mistake not ours... so I asked.. He said no, 20 dollars and we will call it even... I said no, I don't want cold pizza. Why should I pay for a pizza that is 2 hours and 45 min late? He said take it or leave it... after given me an ultimatum. I said no thanks take your pizza back... He asked to speak to the driver. Spoke to the driver and the driver told me the same thing.. I said no, take the pizza back. I will admit it was not the drivers fault; He was actually very understanding, it was Rosati's fault in Lemont for not taking care of a customer who has ordered from them at least half a dozen times, each time with orders over 35 dollars. If you ask me, is all of this worth losing a recurring customer? Apparently to them it was... Lets hope Nancy's Pizza doesn't become like them... read more