Just came home from ordering a cheeseburger, wings and fries and literally all three are not edible. The wings are gooey and soft and not even the kind we ordered, the burger was well welllll done, like burnt cardboard and the fries were cold. Sooo gross. read more

Had to order pizza for a team that works in Hanover Park & they worked with me trying to coordinate the delivery, even went out of their way 3x to meet my out-of-town team at the front desk!!! Plus they even helped me by arranging pepperoni to say THANK YOU on it :) last but not least, the team has me jealous as to how yummy they said it was! read more

Customer service is bad by a man with grey hair and glasses good piazza but service is bad along with altitude

I'll be the first to admit I'm not a pizza lover. But, this is yet again quite possibly the worst pizza I've ever had. I once ordered a slice from the Rosati's location in Carpentersville. It was cold, dry, flavorless. I thought I just got am old stale slice. Well, today, here at the the Hanover park location I'm just as disappointed. Although the slice wasn't that cold. It was still dry, flavorless, doughy. I felt like I was eating edible sausage on cardboard. No flavor, no sauce, barely any cheese. I've had better frozen pizza from aldi than this. read more

Ordered a pizza couple of weeks ago. Second time that my order was not made. Ask to speak to the owner who was there. Counter person came back and told me that she will just give me corporate phone number. Giordano you now have a loyal customer. read more

Rosatis in Hanover Park is absolutely incapable of getting an order right. Out of the past 7 times I've ordered from there, 3 times the order was wrong. Always a missing item, but charged for it. Will never order from there again. read more

Ordered online to pick up in an hr, I get there 5 minutes before, sign my receipt wait a total of 15 mins , then was given my pizza, I tell the guy I've been waiting for 10mins (really waited 15) he tells me, "srry there was a mix up", tells me we can give you credit, I said for wat? Tells me "we can give u free 2 liter, lmao, cold pop to go with my cold pizza, thanks a lot,all this because I left no tip, but here's ur tip rosati's, hot pizza equals tip read more

Horrible experience! Called the night before and tried to place an order for 11:20 pickup time for a special lunch at school. They said to order neXt day at 11am and it would be great. Didn't answer phone til 11:05, placed order and said 20 minutes. Went there for pickup at 11:25 and they didn't even make them yet!! 12 kids without a lunch, seriously you lost a customer read more

First time here a few minutes ago and will never go there again. When I walked in no one was at the front. I was talking on my cell phone and when he finally came to the front the first thing he did was tapped a sign saying no cell phones allowed very rudely. Was not greeted at all when walking in the store or when he came to the front. ordered 2 pizza slices that totaled to $8 (overcharged) and they were cold. He didn't even warm them up just threw them straight in the box. Terrible service. Will never visit this location again. read more

Excellent Pizza and Excellent Staff/Management! Thank You Rosati's Pizza on County Farm Road in Hanover Park, IL.!!!!

Great neighborhood pizza place. The outside area was filled with groups, small kids, and dogs. Definitely a family friendly place! The service was a little slow because of all of the groups and parties. The pizza was good (we had half Nomi, half Lillie's Q) and we liked the large beer selection. We'll come back for a casual bite. read more

I don't understand why they have bad reviews! We've eaten here a ton and it's been great every time! Love their noodles and their pizza!

Their customer service was awful. The lady on the phone was rude and short with us. We ordered garlic bread and they forgot it and then brought it to us but it was cold. The pizza it self was not too bad however their green peppers we're not good. read more

The food is ok here. I did order some garlic breadsticks and they were delivered to me and they sure didn't look like breadsticks. They looked like fried dough with butter at the bottom of the box. I was very disappointed and I probably won't order this item ever again. read more

Ordered an extra large sausage with extra cheese pizza, it got delivered and the cheese and all toppings were completely slid to one side. I called and spoke with the manager, and agreed upon a free pizza next time, as this time I paid with cash and was unable to wait for another pizza to be made. Called back a month later to order again and they never put my free pizza in the computer. Would not hear me out. Will not use this rosatis location again. read more

Just moved to Bartlett and usually order from the Schaumburg location. Pizza was over an hour. I called the manager, Paul, to let him know that it was not his driver's fault that I could not provide a coupon. It's on there website and my printer was just not cooperating. He hung up on me. I called back and said I think we got disconnected and he said NO I HUNG UP ON YOU, and do you expect FOR ME TO PAY FOR THE COUPON. !!! This is a disgrace to the franchise and he said to call ANDY the owner tomorrow at 10. Don't do business with this franchise. If the owner treats his employees like this, this is a garbage business. They are being punished for mistakes as mine above. The driver has to pay for the coupon now, as stated by Paul. read more

Great pizza, good veggie basket. We order all the time, but wish they offered gluten-free like other places do nowadays. They only negative is that sometimes the females taking orders are not as pleasant with me as they are with my husband on the phone! read more

So my uncle bought a pizza for delivery with alot of toppings and they didn't leave any toppings behind! The wait is long but it's worth it! read more

I've experienced better and at this location. We've been ordering here for 31 years and lately we have been disappointed for one reason or another. Poor customer service, pizza not ready at the time given, late delivery resulting in cold pizza and other complaints. We used to get pizza here weekly. Now it might be two or three months before we decide to give them another chance. But the pizza I ordered yesterday was probably the last straw. I picked it up when I was told and the pizza was cold. I had to reheat it at home. The crust wasn't extra thin and there very few mushrooms which was the only topping. Also, it was very light on sauce which I can't understand. Shame to see a once proud business go down the drain like this. read more

So I went to Rosario I hate it because it to cheesey but I like it has more share than usual but there's not enough toppings and it has really crispy crust but they take to long even know there's one 1. 7miles away for me and they take 15mins to make the pizza and there's like 9 tiny pieces of peporoni and 2 dollars extra for a drink I can go to 711 and get a XL big gulp or 2 2liter of soda and there workers are mean so I rated it a 2 star read more

After Jets pizza said they don't deliver after 11pm on a Friday night we called rosati's. Good pizza, great wings. Never knew that pizzerias can have superb wings. So long Jets. read more

I stop here maybe once every two weeks. I often get the lunch slices. Nothing will knock your socks off but it's very decent pizza. I find their pies a bit too saucy but I adjusted my order to easy sauce and it comes out well. read more

I really enjoy their pizza! It does take long sometimes. ESPECIALLY if you order for delivery and have their free delivery coupon that they offer you. Last time I used it my pizza arrived barely even warm. They're lucky their pizza just tastes great. read more

So we order from this rosatis often and we went to get a pizza and didnt have the coupon cuz we forgot it and the guy behind the counter just kept saying rules are rules. We asked really nicely and said we'd bring it in the next day and he still wouldnt budge. We didnt get the pizza read more

Growing up in the Beverly area, I was accustomed to Fox's Pizza (best pizza in Chicago)...so finding Rosati's is a definite treat! Super thin, generous toppings and so fresh! I'm a fan! read more

My friends and I got it delivered to us, and by the time we realized it the pizza was already at the door, we actually had to let the pizza cool down for us to eat it We got a deep dish 14in pepperoni pizza and it was to die for, the first slice that was taken off the pizza left a beautiful trail of cheese, the taste of it was also amazing as well, I would definitely order from them again! read more

worse customer service in the world...... will never order from here again in my life !! which it sucks because Rosatis Pizza is actually pretty good but this place gives it bad reputation with their customer service. One less customer for this location ! read more

I cant believe that there's no reviews of this Rosati's. It's the best one ever. I grew up eating this pizza. I've had other Rosati's pizza at about 3 or 4 different locations, but this one is the best. For the pizza. Other stuff is just Ok. The fried shrimp is good. read more

These guys got our New Years Eve pizzas delivered early and hot hot hot. Crust was perfect and we had a great delivery guy. Thanks for the best pizza ever !!!! Nancy G read more

Ordered 2 pizzas and a small fry. Delivery guy shows up with one pizza and fry. Delivery guy dropped food. And when I called and spoke to "manager" to tell them we were missing a pizza...he says they can deliver if they charge me cause the girl they had working when she took my order was her second day on the job...so apparently their mistakes cost the customer more money. Will not be returning...horrible service. Been customer for over 25 years. Small cheese pizza cost a customer. read more

I had catering here in this Location ! It was honestly the best deal I have came across. My friend recommended it to me and I have had their catering when I would attend my friends events. So good ! especially their Italian beef!! I would totally recommend their catering to anyone! Plus their pizza is bomb too! read more

Came VERY late! Food was great but we were told a one hour wait and waited 1 1/2 hours. I would have just picked it up, don't rely on their delivery. read more

Ordered pizza on September 7, 2016 for lunch pizza was terrible, hardly any sauce, or sausage, and super expensive, I left the delivery guy a nice tip, only to find out the pizza had been tipped over. $30:00 dollars for ex-large pizza. Won't be ordering from there. read more

Brutal to give a Rosatis such a low rating. Something changed over the past few years and more noticeably the crust. Making it as thin as a few sheets of paper does nothing for this. There is nothing substantial to the crust that if you order more than a few toppings it winds up being a mess. Order an XL and compare it to any other places large and you'll see that there is really no value. Paying $24 for one pizza and getting half of what the other local competitors give just doesn't cut it, no matter how good it tastes. For the same price Ill take Malnatis deep dish. read more

Customer service is a joke here. They don't even know their own items on the menu. I called for the Hawaiian luau and they had to put me on hold to figure out what I was saying. They frequently get orders wrong. Will never order from here again. The food isn't anything special either. You can get the same tasting pizza from anywhere else with much better customer service. read more

Pizza is excellent but customers service is really poor. When I called for order pizza the person was rude need to replace!!!

One of the best pizzas in Chicagoland. They have other food, but the pizza is the best! I would also recommend the lasagna. A very healthy portion with garlic bread. They deliver too. We have been using them for over 5 years. read more

This is the BEST pizza around!! I am sorry to say but it BLOWS V&V out-this pizza is WAY better and less expensive-we love this Rosatis!! Try the monster pizza-OMG the BEST!!! read more

Our absolutely favorite place for pizza. My husband is pretty particular about the sausage on his pizza and this is his favorite. I like healthy stuff like broccoli on my pizza and they have that too! read more

My fav pizza hands down. Friendly service. Hot, fresh pizza. I crave Rosati's. We order from them at least 2x per month, sometimes more depending on my laziness. I also get their Rosati's salad quite a bit. A meal in itself and so good it almost doesn't even need dressing. read more