I WON'T BE COMING BACK! WORST TAKEOUT EXPERIENCE EVER!
This Rosati's opens at 11am and I entered at 11:30, hoping to take advantage of their slice and soda $6 lunch combo.
There were no pizzas in the warming rack, so I asked if any slices are available and was told, "I'm working on it. I've got a half cheese - half pepperoni coming out in a couple minutes. Also a sausage pizza." So I ordered a sausage slice and promptly paid, AFTER which she said, "Okay, it'll be out in a couple minutes." Then she sort of interrupted herself and said emphatically, "TEN!"
It took me a bit by surprise because by that time the cashier had said twice, "out in a couple minutes." When I realized she was now saying it would take ten minutes to get my sausage slice, it indicated to me that the sausage pizza was possibly not even in the oven! But I thought, I'll be patient and wait ten minutes.
Ten minutes later, still no pizza slices available. FIFTEEN minutes after I ordered, the cashier brought out the cheese/pepperoni pizza and put it in the heated display rack, but still no sausage pizza. Finally, more than TWENTY minutes after I ordered, with me expecting the slice "in a couple minutes" or "TEN!", she brought out my sausage slice.
By then, I had noticed the refrigerated cooler - advertising Pepsi - had NO regular Pepsi, just Diet, Mountain Dew, Mug root beer, and a dozen or so other flavors. So I asked why there was no Pepsi in the cooler and the cashier said, "We ran out." I asked if there was any Pepsi in the back of the store, and she said, with annoyance, "No. We ran out."
I said I wouldn't have paid for the combo if I knew there was no Regular Pepsi in the PEPSI display case! I also said this was a terrible experience since she'd said TWICE that the pizza would be "out in a couple minutes" and it was 20 minutes before I got my slice She quickly said, "I TOLD you it would be TEN!" And I pointed out she said that AFTER she had rung up my order and I had paid for it. If she had been honest and said, it'll take 20 minutes for a slice of sausage pizza, I would have been able to make a decision on waiting for it or not. But since I had already PAID, she conned me into thinking the pizza would be "out in a couple minutes." She lied. I refuse to be lied to, and that is why I will never return to this place.
As I said earlier, I won't EVER return to this Rosati's. It seems I'm probably not alone in boycotting this place. I was in the store for nearly 30 minutes and not one other person entered the building. read more