I get a email saying a ticket has been generated with USPS to ship you order and two weeks later the order still hasn't been picked up by the USPS. I reply to the email address they listed for questions and have not received a response. The order I'm waiting on was placed the next day after a previous order which was picked up the same day the shipping ticket was generated. Make it make sense! Guess I'll stick with our other vendors who value customer service! read more

I've come to this spot a couple of times to pick flavored cigars. They are the best flavored hand rolled cigars you can buy. Recently I came to sit and smoke here and was able to take a picture with Senor Rosario himself. The crowd is real comfortable to be around, and the staff are helpful. There's a bodega next door where you grab a drink and snack if you like along with your cigar. Highly recommend a visit read more

Ambiance: No one comes here for Ambiance You can sit down on the bench and have a cigar It's a small spot but it is functional. There are some chairs for you to have a seat and smoke your cigar if you want. Service: Staff is always helpful and nice. They are available to answer any questions you may have. You will due to all the custom flavors they offer. They sell them individually or in packs. Cigars Best spot for cigars in the BX for me. The chocolate, white henny, and if you like the full body experience try the Don Nito or the Dona Sergida. read more

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Probably the best cigar I have had. Smooth great flavor. Great conversation piece. It's hard to keep my humidor filled. I buy a bundle of 25 atleast once a month. Superb service. Exceptional Quality! 10/10 read more

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At this point, it seems like the company has completely ignored its responsibility to update customers. All I'm asking for is communication. A simple call or email to let me know what's happening with my order would have gone a long way. If you're considering purchasing from Rosario's, I highly recommend you think twice. Customer service is crucial, and the lack of it here has left me frustrated and regretting my decision. Please, pick up the phone and inform your customers about what's going on. read more

CUSTOMER SERVICE SUCKS HERE !! They do not reply to inquiries and show no empathy or concerns for their costumers needs. They lack clear solutions to simple problems and whoever handles deliveries is has to be highly inexperienced or just DOES NOT CARE !! I won't ever order from here again... The least they can do is refunds especially if you can't communicate with me to let me know something simple. All I am asking of them is to let me know when I'll receive the cigars !! It's been 3 weeks.. I'm still waiting.. All I can do is hope they'll eventually arrive. read more

Great cigars Great flavored cigars Might be my favorite spot to buy in NYC And they ship them out fast read more

Customer service needs to be paramount. Phone and mail orders matter too. I'm still waiting for a call back. I ordered cigars for my husband for his birthday. It's now day 11. No cigars no call no anything. Customers want to know that you are a professional establishment but to not reach back out return a call (several calls) and still nothing? SMH by the way the shopify tracking says my husband's cigars are still in nyc!!!!! And the cigars was his only request for his birthday!!!!!!!!!!!!!!!!!!!! read more

the first batch was great, the second had an issue, with cigars, but no request for a refund was asked for, however after giving 3 stars to the second batch, decided to give another shot. was blocked by the owner for 3 star review. well here you, here is my final review for customer service. read more

I've had a friend of mine ship me bundles of cigars from here twice a year since I moved to California 4 years ago. Hands down the best cigars ever. We finally visited this location around the 4th of July this year and are ready for another batch. Worth the wait!! read more

Rosario's Dominican Cigars - Finished another fine cigar while testing out our new fire pit. - Tobacco Shops Near Me - Bronx, New York

My absolute favorite cigars! The perfect flavor and burn. I won't go anywhere else. read more

Rosario's Dominican Cigars - a cigar and a glass of water - Tobacco Shops Near Me - Bronx, New York

Amazing cigars and service. They treat new comers politely, and loyal customers like family

The cigars here are real good they smell right and got good taste, definitely what a cigar smokers looking for in my opinion. Only been here a few times but still looking to try more. read more

The hand rolled cigars are absolutely incredible !!! The Cognac and tequila are my favorite read more

Rosario's Dominican Cigars - a hand holding a cigar - Tobacco Shops Near Me - Bronx, New York

I've recently become a Cigar smoker. 1 of my best friends brought me here and now it's the ONLY place I buy my Cigars from. The Milky Cream is my Fav,but I enjoy several different 1's. Eventide I've been there to pick up a Order I've been given a free 1...great people there. read more

I can't say anything bad about this place on site hand rollers guys are respectful & kind cigars smell is amazing you can smell them from the outside place a lil small but they have whT you need social distance is being practiced only 2 people in the room at a time prices are on point and if they don't have whT you want they will make it rite there for you read more

Rosario's Dominican Cigars - Tobacco Shops Near Me - Bronx, New York

Great atmosphere, if you like flavored infused cigars this is the place! The espresso cigar with a coffee is a priceless match. Milk cream and caramel my favorites read more

Good handrolls on site, inexpensive but good quality and good prices. If your are new to smoking I would recommend the flavored ones such as blubbery, cinnamon, jack Daniels or fireball. read more

Rosario's Dominican Cigars - Tobacco Shops Near Me - Bronx, New York

I been coming here for a few years now and if you come to the Bronx you should definitely come and check it out . BYOB on some casual status or rum or whiskey. Definitely a cool and chill spot for anybody looking to see what NYC feels like outside of the tourist area . Highly recommend . read more

I was turned on to them by a buddy of mine on the east coast who has purchased from them for a long time and I really love their cigars, but if you are out of state and try to communicate by phone or email to place an order it can be like pulling teeth. I really hope that they can get the administrative/communication issues ironed out so that I can make a timely and trouble-free purchase of a great bundle of sticks without the headache of waiting days for a response. If not for the communication issue I would give 5 stars. read more

They were a hit. Everyone at the party said they were great and smelled amazing. I ordered the White Hennessy, Blueberry and Milk Caramel

My favorite destination for Cigars! My personal favorite are the "Cafe" infused ones! The Hennessy Cognac ones are good too and the Jack Daniels are starting to grow on me... read more

Absolutely the best cigars on the entire east coast !!! You will not be disappointed ! I've been coming here for at least 3 years and I'm always excited about the new kinds they have. I get big orders and the guys at the firehouse really enjoy the freshness of these cigars. Once in a while, they're so moist you actually have to let them sit out for a day to smoke them. read more

We live in California but always order my husbands cigars from Rosario's. The owner and the staff are very knowledgeable and always send extra goodies to be sampled. We order on the telephone and my mom picks them up to be shipped. It's always a pleasure to work with professionals. I highly recommend Rosario's. read more

This place is a hidden treasure in the Bronx. Cigars are freshly rolled daily. Cigars are not to expensive and they have flavored cigars as well. read more

Rosario's Dominican Cigars - Tobacco Shops Near Me - Bronx, New York

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The Banana , Cafe and Vanilla Cognac are my top 3 . Great cigars. Smooth and flavorful.Staff is a little bit too serious but whatever.

I been to their Staten Island location. Don't know why they don't have it on Yelp. I really enjoy their cigars. Just bout a bundle of their mild rock hell. Perfect for an everyday smoke. Burns evenly and taste great. Also enjoy their 15 min limited edition cigar they have taste great. Keep it up Rosario!!!! read more

Rosario's Dominican Cigars - Their Limited Edition amazing taste smoke able to the very end with no bitterness!!! - Tobacco Shops Near Me - Bronx, New York

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This spot is a hidden gem for cigar smokers.. It's not the type of place to relax and enjoy the culture BUT the quality of Rosarios cigars is top notch! Try the Cognac cigars for $3 read more

Great place for fine Cigars , the prices are not bad my wife bought my Humidor from here and whenever I need the leaves re freshened they are done without a problem , not to mention the flavored cigars are great and have a nice smooth blend n taste read more

Rosario's Dominican Cigars - Refreshing my Humidor along with a bundle of Rosarios - Tobacco Shops Near Me - Bronx, New York

An AMAZING ATMOSPHERE w AMAZING knowledgeable workers and the owner is SIMPLY THE BEST the perfect character you need to run a business like this.....i came from Jersey City where we have a home cigar shop with the very same values as Rosario's. the variety of organic and originality in flavored cigars is simply perfect. keep up the great work Mr. Rosario along w your staff and God will continue to bless you abundantly. Daniel Rivera Councilman At Large City of Jersey City NJ read more

Worse customer service. Wanted to book with them and can't even respond to anything or can't answer any questions we ask. Never will I deal with them read more

Love this place .. I've been coming here since the place opened up years ago.. Cigars are always fresh!

Let me preface this review with I almost never give a harsh reviews! But this location took the cake on horrible service, horrible selection, and overpriced products. A couple of years ago when I 1st started smoking cigars I found this place, while I was a novice at smoking cigars I took what they had readily available, which was flavored cigars. While a flavored cigar is good once a year, at best, in my opinion, they can become redundant and sickening to taste. So I stopped coming to this location because of that fact. Let's fast forward to a couple years later, I purchased a house in this area so I was excited to go back strictly based on close proximity to my new home. As soon I walk in I see a couple guys hand rolling cigars right in plain site, which is amazing, but the first thing I smell is flavored cigars, while I'm not the fan of flavored cigars I figured they are going to have regular cigars. I walk into the humidor with someone blocking my path and extremely put off-ish. I grab 2 cigars which are priced at $15 dollars each, I proceed to what I think is the register, the same person blocking my path turns out to be a worker there. I immediately ask are these flavored cigars , because I don't like flavored cigars and that is all I smell in the location, the worker assures me that no, they are definitely not. To my chagrin I get home lite the 1st cigar, and of courses has a hint of some sort of scented flavor which I despise as a self proclaimed avid cigar smoker! Needless to say from this horrible review I will never come back or recommend this location unless I know someone who absolutely loves flavored cigars! Negative stars should be available to give for such horrid businesses!! read more

Bought 2 bundles today, when i was paying they gave me and my buddy 2 freebies to make sure we liked the bundles we were buying. I have to say tht the freshly rolled vanilla/cognac cigar was one of the smoothest, best tasting cigars I have ever smoked. There is a reason everyone loves this place .... read more

Its been 5 years since I've visited from Florida. They were a good cigar back then. Now, well, they have something worth talking about. The house Brand Rocks. The rumor on the street is they are headed to the Big Smoke - Cigar Aficionado. They are making big moves if this is true... keeping my fingers Crossed. read more

Good hand rolled cigars, very friendly staff. Would definitely recommend for good in house cigars. Also has flavored cigars which are very good. read more

Had the box pressed sweets for 5 bucks a stick. The flavor and construction of the cigars are top notch. Friendly staff and owner. Highly recommended. read more

The cigars here are good but with the prices of cigars changing I would like to see prices on the cigars that way there's no guess work. Also should have a Web site that shows prices read more

Really good hand rolled cigars. The cognac infused cigar was amazing. Definitely would recommend this place to a cigar connoisseur.

Always fresh hand rolled cigars. Love their vanilla & cognac cigars. Only reason why I did not give the full 5 stars, because they only have their house cigars, you can't get anything else here. read more