The short review is this: Martin is a wizard! He sucked a 2 lb. Piece of metal out of my main line…read morewith a shop vac, saving me thousands of dollars in repair costs! The details: I called Martin after a clog removal by another company went sideways (probably the topic of a no star review in the future). The first company identified where the problem was, but also caused a spill of sewage inside the house, then quoted me $5k to dig up the pipe and really fix the problem. To no one's surprise, I wasn't happy. So I called AHJ for a second opinion, and Martin answered the call. He spent a good 20 minutes on the phone, asking me detailed questions about the problem, and explaining my options (the other company did none of that). He made no guarantees, but said he thought he could solve the problem, so I asked him to have a look. He was at my house within 3 hours. The line had two objects stuck inside, causing backups. Martin worked to jet out one of the objects out, then used a camera to inspect the entire 80 ft. length of the pipe. The second object was still there, though, and it looked like digging was the only option. However, this is where the real magic happened! The second object was about 12 ft from the clean out, and it was not budging. Martin, however, thinks outside the box. He got out a large shop vac and stuffed the hose down the line. With the help of his camera he aligned the end of the hose with the obstruction and started up the vacuum. It took a while and was not easy work, but Martin eventually pulled out a 8" long, 2 lb. solid steel spring! That's no exaggeration (How that got in there I'll never know). It was Amazing! He also documented everything with his camera and thoroughly explained everything that we could see. So, I now know all about the good, and the bad, of my main sewer line, should any future problem arise. Thank you, Martin, for the exceptional service!

Quick response! Clogged sewer line and heavy rain do not go well together! Martin to the rescue!…read more He was professional, thorough and detailed. Highly recommend his service!!

A Plus Plumbing - Hayward…read more I live in Castro Valley and called several plumbers for a weekend leak -- A Plus Plumbing was the only company willing to come out the very next day. They were friendly, professional, and did an amazing job fixing the issue. They also cleaned up thoroughly afterward, which I really appreciated. A few days later, I had another problem with my sewer line connecting to the main, and they came out again the next day and had it fixed within the hour. Outstanding service, fast response, and genuinely good people. Highly recommend A Plus Plumbing to anyone in the Castro Valley/Hayward area!

We had an issue with our toilets and APLUS was able to come out same day and get us flushing again…read more Very friendly and knowledgeable. I would recommend.

Jorge and Co. Rocks. Super nice folks with old school honest dealing…read more They were on the Job in a flash er flush.... I will keep their number as my go to plumber's should the need (or something even worse!) arise.

I wish they had completed the job they started, fixed what they broke (our water main) and…read morecommunicated with us. Did I mention they splashed mud on the front of our house and didn't bother to rinse or wipe it off?

I have had the opportunity to work with this company one more time a couple of weeks ago and once…read moreagain they proof themselves to be very professional and on time. They expressed their opinion on what needed to be done and would have been done now if i wanted to but also explain some things that allowed me to save some money. I trust them very much and I will always reach out to them with any issues in the future for any of my properties. Excellent.

John and Sean helped us with a sewer lateral inspection, hydro jetting the sewer line and snaking a…read moreshower drain. I can't give higher praises to both of them, they just truly care and want to help! They could not have been more knowledgeable and friendly. They arrived on time, prepared and got the job done effectively. I enjoyed chatting with them and will highly recommend them!

Our center has been having backyard sewer issues (older pipes) and Precision Rooter & Drain have…read morebeen able to help us whenever it gets back up. The staff respond quickly, are able to explain what the issue is, and give clear plans/explanation on how help address it. There are also able to give a quote based on the service and do honor their warranty if something is needed (based on experience). I think it's a good value and like the fact that we're supporting a local business. Additionally Evelyn from customer service and Mario are very professional and take the time to listen to what is needed. Would recommend to others. Thank you Precision Rooter & Drain.

10/10 Mario came by to clear out 5 drains, and did an amazing job. Especially with our outdoor…read moredrain, great communication and very well priced! Highly recommends

Sal was fantastic. Extremely professional. I discovered an issue with my kitchen this morning,…read moreand I found Sal on Yelp! He picked up immediately and was at my house before noon. Everything was cleared up before 1:00pm. It wasn't nearly as bad of a result as I had imagined. Sal and his team had it taken care of so fast, I was able to get back to work for the afternoon. Thank you, Sal!

Sal is great! He's quick to reply, gets the work done, and is honest and fair with pricing. Most of…read moreall he is trustworthy. He's unclogged a drain, dialed in our shower faucet hot/cold mix, and fixed leaky laundry room taps. It's reassuring to have a go-to plumber whenever an issue comes up. Two thumbs up for Thumbs up Rooter and Plumbing!

First of all, I take responsibility for hiring these guys. Every other plumber was talking about…read moreneeding 4-6 days to repipe our home and CR said they could do it in two. I was more focused on getting water service back not realizing that with a company with Rooter in the name , the focus is on speedy repairs and not quality. I got what I paid for. 90% of what they did was good. The other 10% I paid a real licensed plumber to come in and fix. There was poor communication or no communication from the owner ( who I assume is the licensee ) and his guys who are neither journeyman nor English speakers. I asked for them to run a new water service pipe through my foundation. During the walk through Chavo said no problem, he's got the drill. I'm replacing my stucco and that location makes it easier for the demo. I got home from work and his guy Nazario went through my foundation vent because that was faster making it difficult for me with the rest. of the scope of work. It looks terrible. Just poor workmanship.. It was then that I started to realize that they are focused on fast work , not quality work. There were 4-5 poorly done things and a few that were just stupid. . They did try to make it up by doing a few extras no charge like a hose connection and a vent repair. The main cause of me wanting to repipe was a failing manifold in the shower. What did they not do? Replace the shower manifold . I had to go buy one and have them install it after they put new pipe on the faulty manifold. This was after repeat conversations about this specifically . Just because someone says yes doesn't that mean they understand you. After install, it leaked worse than before and I had to remove a wall to access, and had a real plumber fix it, They broke a tile and the leak they left ruined my baseboard and I had to replace it. Again, this is my fault for hiring them after a recommendation from a friend. Without writing an epic tale, they did a few bone headed things that I had to call their boss and make them redo. They were in a hurry. Nazario , who may or may not still work there was disrespectful to my wife and chauvinistically did not listen to her . I had to come home from work early to make them stop and do what was clearly described in the estimate. He was combative and untruthful. He and the crew demonstrated a lack of ability to problem solve or think critically. There is another review illustrating this here. This company is probably very good at emergency repairs where no thinking is involved and they replace like for like copying what was there. For real plumbing, don't go with this company. I am currently a city building inspector . I could cite the code violations, but it was mostly poor workmanship , deviation from the contracted scope or incomplete work. . They were so bad I accused of them of a few things they were innocent of. As time passed I kept finding more things they screwed up. They told me they removed the old pipe. When I went into the crawl space ,3/4 of it was left behind. Nazario said there was no garbage , but I had to crawl underneath and haul it all out, I found another stash of old pipes in the crawl space today prompting this late review. If you need real plumbing, relocation or a layout change , this company is not for you. If you need an emergency replacement or repair done fast they are probably ok,

Beggining of this year we had a collapsed sewer. We were told by Challenge Rooter that they…read morecompleted a video inspection & per the inspection we needed a trench less replacement. My warranty needed the following information to move forward with a claim: diagnosis, location of failure, location of failure, cause of failure, length of failed portion, length of line & cost of breakdown. According to Rosa from Challenge Rooter they were UNABLE to provide me with these details. (per owner rules EVEN after offering a deposit). Once we decided to go with another plumber we found out that a video inspection was not even possible as it had collapsed about 8 ft into our sewer. This is disappointing & I hope no one goes with this company to get scammed. UPDATE: 12/22/2025 Owner Eucebio commented on posted - stating of back story. Yes, I asked for a price match. I received an original quote then when I decided to go back to challenge rooter a few months later they said we needed a new quote. The new quote was higher than the old - hence the price matching. I find his professionalism inappropriate & disappointing. I'm upset because again, we were told that there was a camera inspection - which was impossible since it was collapsed 8 ft in. I also find it disappointing that my warranty wanted additional details & their team could not provide. I now double do not recommend this company.

These guys are truly professionals. From start to finish, I was very impressed with their team's…read morecommunication, planning, problem solving, execution, and dedication to completing the job right. When Carlos came to get an understanding of the job, he immediately stood out as having a deep understanding of what was needed to accomplish my goal. My job was small but a bit complex, pulling 2 conduits 80ft underground through a shared driveway, with a lot of slopes and tree roots involved. He thought about everything and came up with a plan and provided a clear price estimate on the spot. After getting 3 other quotes, TrenchFree had the most compelling one, both in price and plan to get my job done. They were flexible in scheduling and worked with me to fit their job into my overall backyard project timing-wise. Armando came out the day of work and again he was very professional, detailed, and made sure everything looked correct before the actual drilling began. He took the time that morning to double check 811 markings and even my private lines to ensure no utilities would be in the way. The job took a bit longer than anticipated due to the ground being filled with roots, but they kept going at it and finished the job in 2 days. I can tell it was a very physically demanding job and all the workers I encountered, Miguel, Pablo, etc were very courteous and made sure to clean up and leave everything in good condition before leaving. Overall, I am very impressed at the outstanding job they did and would definitely reach out to them again for any underground drilling work. Thanks again.

Installed a 2-way sewer cleanout. These guys are great: -…read moreThey tell you what work you do *not* need. Always a plus. - They do a complete guided tour while they are doing the work, and explain everything step-by step. It's quite interesting. - They are really fast. They did the cleanout install in under 3 hours. - They have good schedule availability; They came out within 2 working days. - They use an SMS-based scheduler that streamlines the booking and scheduling process. Very convenient. They are tech-savy. - They have top-of-the-line professional equipment. Always a plus.

I called Dominic and left a message at 2:30 on a Saturday afternoon. He called back at 2:33 and…read moreasked if I needed him today or tomorrow. Clogged sewer lines can get messy and stinky so I asked if he could come today. He said he would be by around 5:30 or 6:00 pm but call before he came. He called back at 3:45 and said that he would be coming from Alameda after he stopped to refuel his van. He arrived at 4:17 and went straight to the problem. I know that some people might look at Dominic and judge him incorrectly. Treat people like people and they will respond to you. He's is genuinely at really nice guy, does his work with a smile and won't try to sell you the world. We'll, it's now past 8:00pm and dark outside. Dominic just left, unsuccessful at clearing our sewer lateral. He's going to come back to try something else but I won't have time until Wednesday. We've had problems for many years now and it was simpler and cheaper to have Dominic clean out the pipes than to have the lateral replaced. If what he does on Wednesday doesn't work, then we're going to have to bite the bullet.

They did an easy fix in a very hard to reach pipe without a problem. I couldn't have done it…read moremyself. Quick response, accommodating and reasonably priced. Clean and neat in their work protocol was nice to see for a change.

Fast Response has come through for same day service 2x for me now. The first time I ended up…read morecancelling because the toilet unclogged. But this second time, I message them through Yelp at 1am, they responded at 7am, made an appointment at 8am. Arrival window of 10am-12pm, and Tim showed up right at 11am. It's in the name, "Rapid Response" ... super fair pricing especially for Sunday emergency service. (This was an emergency for us, 2 women one apartment bathroom) Keep these guys number saved in your phone. Truly grateful! Thank you Tim!

Had a random plumbing issue where the water heater just stopped working out of nowhere--no hot…read morewater at all, middle of the morning, perfect timing. Called them and they showed up way faster than expected. Guy knew exactly what he was doing, diagnosed it in like 10 minutes, explained it in simple terms (not the usual confusing plumber talk), and had it fixed the same visit. No upselling, no dragging it out. Everything's been working perfectly since. Clean job too, no mess left behind.