My review is based solely on my interaction with a manager at Queen cafe…read more (Know that the pic showing "sold out" is after the time to pick up our order and only to show there's no instructions on their site about them being pre order only) TL;DR: We placed a large office online order last night for today pickup. On arrival, we were told the order was only available for Super Bowl Sunday (two weeks away), despite the system allowing us to select Friday pickup with no instructions. The issue was handled defensively, with quick blame, little care and no accountability. Basically ended with a "tough luck better next time" tone. Proceed as you wish. For those who want details:A colleague had been bringing wings from Queen Café to our office on Fridays for a few weeks, and they quickly became an office favorite. It reached a point where team members were coming into the office specifically to enjoy them, even on days they would normally work from home. On January 22nd, we placed a large online order (150 wings) through their Toast system for Friday, January 23rd pickup. Just before arriving to collect the order at the scheduled time, my coworker received a call asking to confirm whether the order was for the Super Bowl on February 8th. At that point, we were already en route and the receipt clearly showed the order was placed for January 23rd. We were told that the wing style selected was only available for Super Bowl Sunday and that only 40 wings were left for purchase that day. This was confusing, because the system allowed us to select that option for Friday pickup with no direction or restriction. Along with this they are normally closed on Sundays as shown in the pictures. When we arrived, we waited patiently to speak with a manager--not expecting extra wings to magically appear, but hoping to understand what went wrong and how to avoid this in the future. Sadly, the interaction was immediately defensive with a very direct blaming tone. We were told the order had "just appeared" at that time in their system and that the wrong option had been selected, with no room for discussion. There wasn't even an attempt to review the receipt that showed when the order was placed and pick up time. I kindly asked why the option was available for Friday pickup if it was only intended for Super Bowl Sunday. The only response was for us to either receive a full refund or purchasing the remaining 40 wings at full price. We chose to take the 40 wings. I asked whether there was anything that could be done to acknowledge the inconvenience, as this appeared to be a system or process issue rather than user error. The response we got was very rude, dismissive and reactive, rather than understanding or solution-oriented. Before leaving, I asked how we should place large Friday orders in the future to prevent this from happening again. We were told to order the same way as before and that the day didn't matter--despite being told moments earlier that the system didn't register the order until noon next day for our pickup time. This left us with little faith that the issue wouldn't repeat itself or if there was concern about if it did. Overall, the interaction felt more accusatory and defensive than customer caring. I understand mistakes happen, but it's how they are handled matters. We were hoping to continue making these large Friday orders a regular tradition with Queen Cafe, but based on this experience, we'll be looking at other options. Advice to customers: If there's an issue with your order, be prepared for challenging cooperation & little consideration from management. Advice to management: Review how ordering options are presented to your customers, take accountability when it's on you/your systems, don't blame your customers, and approach them with some level of empathy to listen for a solution.

Service is always excellent! They have a great, attentive team at Queens'. They know my name and…read moreremember my latte order. It's really the little things that make you feel seen sometimes. The food is great and atmosphere feels welcoming to all. Kid friendly and also cozy to get some work done or meet up with friends. They have after hours events like Taste of Egypt you should keep an eye out for. Truly a hidden gem in Berks County.

It was really cute inside here! There was plenty of seating. There is a full menu for breakfast and…read morelunch options, but we opted for an afternoon pick-me-up and got coffees to chat over and pastries to go. The service was quick & workers were kind. We definitely would come back!

What a cute place in an old historic building. Just know that you won't get sodas here (husband was…read moreannoyed). But several of our party did get burgers and the fries were nice and sweet. I got a sandwich that was yummy. All of our food was fresh and came out promptly. Pricing was a little higher but you get what you pay for. Fresh food made to order exactly as we asked and a lovely venue. They have picnic tables outside too. We'll be back next time we head to Hopewell Lake. I promise to try the coffee if we get there earlier. I bet it's great.

the Stonehouse cafe is a great restaurant for sit down eatery…read more The service is topped kept coming back waitress/waiters to refill beverages. the food selection and costs are nominal. the ambience is musica of Bach 25.

This is an adorable place off the highway. Reasonably priced food and coffee with plenty of areas…read moreto grab a seat. I will say if you're in a rush to grab a cup of coffee and go, this probably isn't the place to go to. I was here around 945 on a Wednesday and they were slammed. It only took about 20 minutes to get my to go order and latte, which was worth the wait. Will come back and dine in the next time I'm in the area.

Went here three times in three days and every time was great! The staff was very friendly and…read morehelpful, food was delicious and the atmosphere was great! What a cute place!

Very cute little coffee shop/cafe. Girls behind the counter were really nice and service was quick…read morefor two lattes. Food was definitely too expensive for simple sandwiches and pastries. They also said they won't serve anything with egg after breakfast hours which is disappointing for a cafe. They charge .75 cents for oatmilk (an FYI for those with dairy allergies/intolerances). For two drinks it was $16 which was a little pricey, but at least they're good!

As I have posted several times ... this is my favorite spot on the Avenue…read more I love their breakfast and lunch It's always delicious and yummy for your tummy The owners and staff are friendly and go out of their way to make your experience satisfying I highly recommend giving them a try ( you'll be back )

A cute breakfast spot! Lots of options it known for their sticky buns. We got one with the pecan…read moretopping option, it was delicious and not too sweet which was refreshing for an American treat. I got the avocado toast with two eggs over hard and a side of bacon. The bacon was a bit salty, as bacon can be but the rest of the meal was spot on. Our waitress was attentive and friendly as was all the staff.

Wow!! What can I say coffee was great and customer service Superb!! Tried honey lavender latte so…read moregood and refreshing the bacon egg and cheese bagel was so good. Met with the owner Tracy just the sweetest make you feel right at home and Anya Not sure if her name but beyond sweet and helpful. She mentioned everything is local. It's nice to support small local businesses. A beautiful place to just chill and talk Ambiance

Terrific place! Great service and food. Was glad to stop in and have some great food.read more

Great coffee served up by the owners. They sell coffee by the pounds in a variety of blends and…read moreserve a short menu of coffee drinks such as lattes and pour overs as well as drip coffee. This is a small retail location. It's cozy but it's not a cafe which is fine by me as I typically take my coffee to go at most coffee shops. It's in a small strip mall on the edge of Mohnton, headed toward Shillington, so is a parking lot for easy access.

Came back a year later and my latte (iced this time) was just as good as last time. Also got some…read morebeans freshly ground for pour over, delicious every morning! Thanks again!

We didn't have time to grab coffee or a bite this trip (tragic, I know), but we did explore their…read moreboutique side and wow, this place is tiny but mighty. Every corner is filled with adorable items from local makers, and the vibe is just cozy, warm, and community-driven. Of course, I had to grab my beloved Tittle Apiaries honey... because if you know, you know. Their blueberry and hot honey are top tier and I will die on that hill. The staff was super friendly, and they were getting everything ready for a Santa event and hot cocoa bar the next day. Seriously, how cute is that? Perfect little stop for gifts, treats, and supporting local makers. I'll be back when I have time for coffee... because you know I won't be able to resist twice.

Great food and service. Adorable cafe and the nicest staff. I am disappointed I took so long for…read moreme to visit!