I was a long tenant with Root Realty. My first apartment was in Lakeview near Paulina el and my last was in Lincoln Park. The owner, Ron Root has always been great to me and very helpful, even answering emergency hotline himself at nights or on weekends and really put an effort trying to help in any situation. When I was living in Lincoln Park, Ana Stefoi has been very great, kind and extremely helpful and personable to speak to and always available to answer questions and she would return calls immediatley. The staff at RR are very easy to work with and I was sad to go after so many years there. Thank you Ron and Ana for taking care of me! read more

The whole experience has been a pleasure. The transaction was fast and easy, our place is perfect. If there is ever a problem my emails are answered quickly. The staff are all super responsive and helpful. They are wonderful and have great properties, I would use them again if I ever plan to move out my apartment! read more

Root Realty took over ownership of our building mid lease. We were extremely please with the service and professionalism they provided us. We had a few bumps in the road and our concerns were all validated and quickly attended to. Thank you. I would happily rent with your company again. read more

Loved renting with root!! Never any problems, maintenance was very prompt. Spencer was amazing and always available to answer any questions! Would rent again in a heartbeat! Also the online direct deposit was super easy for paying rent. read more

Root Realty is easily the best experience I have had with a property management company and/or landlord in my renting experience. They are very accommodating, responsive and helpful. I had to move due to personal reasons and they did everything in their power to find a new tenant to take over the lease. Throughout the whole process they kept me informed, which is all you can ask for. While renting, they have a very easy to use web portal for payments. They make it really easy, can't recommend them enough! read more

I am rather upset with my experience with Root Realty. We had a verbal commitment from one of the lease managers that the rental would be ours. All we had to do was apply online. I applied online and voila.....The apartment was 'just booked' by someone else. So not only did I lose out on an opportunity to live in this great apartment, but I donated my application fee directly to their pockets. There is no chance they ran the background check as my application was entered when the apartment was not available to be rented. I requested a refund however, i have not received a response from them. I was subsequently #ghosted. Please message me to provide a refund or a charitable donation form for my taxes. read more

Some time ago I paid a visit to Root Realty located on Belmont Ave in Chicago to inquire about the availability of buildings for sale ; I was interested purchasing and was capable of a cash purchase. I met with the owner (Ron Root) and we discussed my requirements and purchase capabilities. He informed me there was a large inventory meeting my criteria and that he would be ringing my phone off the hook with available listings. More than a few weeks later I had not received ONE call referencing any available properties. I phoned Ron Root and basically asked him one question - what happened? After several empty explanations as to why no calls had been forthcoming, Mr. Root cited that he had more important projects to consider and did feel compelled to proceed with the property searches he assured me he would be initiating on my behalf. At that moment it became painfully obvious to me that Mr. Root had made the decision not to provide me with any information or contract to sell me any available property in his current inventory. He blatantly demonstrated this attitude by not informing me that he was not interested in doing business with me and by not calling to inform me of this decision. The treatment I experienced from Ron Root of Root Realty in light of the fact that I had the capability of making a cash purchase was most amazing. At best the treatment I received was dismissive, unprofessional and downright shameful. At worst - and as I suspect - it was a not so subtle message that when it comes to the ownership of property - certain people NEED NOT INQUIRE. Captain Ron Wright (American Airlines, Ret) read more

I saw an apartment that was advertised as free heat on Zillow. We went to see it in person and it looked great. I asked if the heat was included because in apartment shopping, you forget what all the different ads say. Michael Root said it wasn't, but he didn't seem to have been in the building for a while or know about the water damage under the sink or whether or not bikes could fit in the storage units or if they had a bike room. When we applied online, we again saw on Root Realty's own site that the heat was free. It took from Friday night through Wednesday morning for our application to be processed. Upon finding out we were approved, we asked for confirmation about the heat and he said that he's been having a bunch of mixups with third party sites stating wrong information in the past six months. I said it says on Root Realty's site there is free heat. He said there isn't free heat and I should've known there wasn't because he said so orally. Beware about what you're getting into when you apply here and ask more questions in writing in advance! They don't seem to process applications over the weekend, which can leave you in a difficult position, and in our case, they didn't have accurate information on their own website for what they are contracting to offer. read more

I first decided to contact Root Realty not to long ago, after reading all these wonderful reviews about the quality of their service, attention to detail, and responsiveness; and therefore I felt that this company would be a good fit for our property management needs. I had reached out to Root and the various other vendors we were interested in receiving a quote for providing their service via an e-mail which provided background on the building, a list of services we were interested in receiving, and the date by which we must receive their submission (the RFP was open for one month). Shortly after sending out the initial notice I began to receive e-mail/phone responses from most vendors wanting to schedule some time to perform an initial walk-thru and also state their interest on securing this opportunity. As the weeks went on, I would continue to periodically send out e-mail/phone call reminders to vendors who have not yet responded. In the end Root was the only vendor not to respond to multiple e-mail's and phone calls placed to their office. However, if I was lucky I did get to speak to someone who would tell me that the owner of Root would be returning my call shortly since apparently he is the only one that handled these specific types of service requests. I would like to suggest that you consider hiring another person if you feel too overwhelmed by the work load, since it has been months and I have yet to receive any direct response. I would also like to add that if a client has to work as hard as I did in order to obtain a quote, then I can't help but wonder how much work you must lose out on because your office never submitted a quote in the first place. Nevertheless, I gave them two stars since I never received a quote or had the pleasure of interacting with them on some level so that I can at least render a more detailed judgment of there service. For those of you who use Root as a service provider I say, Congratulations for gaining there attention long enough to be able to establish a long-term working relationship. read more

Root Realty has been great so far! I'm amazed at how easy it has been and I love my apartment. I had a laundry list of things I wanted fixed when I moved in and they had someone out here to fit every picky thing I wanted to be fixed. They even ran to Home Depot (I think it was Julian?) To go buy new light fixtures for the ones that weren't working. I'm a happy tenant. read more

We've lived for four years in a building managed by Root Realty. We find them to be professional, responsive and considerate. They are all we would expect, and more. Ana, Julian and Mike Root have all been a pleasure to work with. I would recommend the company to anyone. read more

My experience with Root Realty was truly wonderful. I lived in their building for 3 years and was pleased with how quickly they responded to any issue. My heat went out on a very cold day and they had someone fixing it within the hour. Mike, Ron, and Daniel were always professional and courteous. 5 stars. read more

I'm very pleased with my experience with Root Realty. Quickly responds through email and maintenance requests and pleasant to communicate with. Had to move out a bit early and the subleasing process was smooth and painless. Appreciate their professionalism and would happily refer to others. read more

Easiest landlords I have ever dealt with. Fair and efficient...Ron and everyone in his office are very attentive and want to make sure we are happy. read more

I've dealt with quite a few property management companies in Chicago when renting an apartment and Root Realty is BY FAR the most reliable and accommodating in addition to being a pleasure to work with. If there is ever anything that needs to be addressed, they are easy to get a hold of, quick to take care of an issue, and always, always follow up. I have recommended Root Realty to many of my friends as working with them has made renting an apartment in the city a lot easier than I've ever experienced before. read more

I leased a property from Root Realty for 4 years and I am sad to go! They were very responsive, always pleasant and always very helpful! I would recommend them to anyone and I am not suprised that there is not one bad review on here! I love Anna, she is so amazing and I am glad I was able to get to know her!!! read more

I have been a renter for 10+ years and have lived in many different apartments. Among all the property management companies I've dealt with, none compare to Root Realty. The entire team is friendly, professional and responsive (yes, I called a property management company responsive!). Maintenance issues are resolved almost immediately and painlessly. Definitely the best around. read more

I lived at a property managed by Root Realty for my first two years in Chicago and boy do I miss them! The property manager was incredibly responsive and helpful - he always resolved any issues or questions we had in a more than timely manner and always seemed happy to do so. Additionally, the property was beautiful and very well maintained by Root Realty. If you're looking for a property managed by high quality and helpful people then definitely look for a Root Realty managed property. Trust me, the adjustment to my other property manager has been rough. read more

Root Realty has been the best property management company I've worked with. They are responsive, attentive, and get all work requests taken care of. Michael took care of me when looking for + applying for the apartment I rented and Anna went above and beyond during the time I rented and had to sublet. You cannot go wrong with Root. read more

Excellent company to work with. Organized and responsive. Great website for convenience. Would recommend to others.

Root Realty stands out among Chicago area property management companies. It is a family owned company that is operated with great integrity . Everyone at Root Realty has always been very responsive to any issues or questions that arise, even on evenings and weekends. I would highly reccomend Root Realty to owners looking for excellent property management services at reasonable rates. read more