I've been to this color bar a few times, the first was to go back to my natural color from having blonde for several years. I saw Tori most times. She originally took my color way too dark (see attached photo), it was not color matched properly. When I went back for a consultation about bringing up the color so that my regrowth wasn't harsh, the lady said that my original color was not done properly as she didn't even "fill" my blonde color. The lady that gave me this advice is no longer there and actually moved salons, we did not do anything that day because she advised me that I would most likely require an entire color correction unless I let my hair grown out and balanced to color from there.
Flash forward to about 3 weeks ago, I went to see them again and was placed with the lady that originally took me too dark. I requested her to just blend my roots in with an all over color because I had some bands in my hair. I even acknowledged that it is OKAY if my bands are still showing, that I do not want a darker color just to cover the imperfections. She then took my hair even darker than it has ever been. I called the following day*** and calmly explained why I was unhappy, asking for suggestions on how to remove this. I was told that they would get back to me on a way they could fix the mishap since it was a staff error in color matching. When I was reached back out to by a manager, Katie. She said she was going to seek out the color remover and would contact me that Monday. It was in this same phone call that she confided that the staff I had been seeing has had previous color matching challenges, keep that in mind. The following Monday, I didn't get a call as promised as a matter of fact I never got a call. I called them a week and a half after they had verbally said they would call me and a man answered, he put me on hold, came back on the line and said "I want to reiterate that we do not usually do this service here, we are doing this as a courtesy." I agreed because this was what I understood about my situation already, that it was an error and mistake on their end so they were responsible for mending the issue. He booked me in, I came in, saw Katie who was color removing me that day and was the one who agreed to take on the service. The service itself was pleasant, the staff is great and was kind in person. After my service though, she requested $100 for the service that was supposed to be "complimentary" because of one of their*** staff errors, not an error on my end. I was not prepared to pay this and I am extremely disappointed in not only the communication but also the integrity among the staff. I believe this is a disappointing way to conduct business given a.) this was a staff error, so a color remover should not be charged, b.) I was told from their own management that this staff had previous color matching issues and c.) they requested a payment of $100, because it was a "color correction" service, which it is not. It is a color remover/wash service.
I will unfortunately not feel comfortable coming here again and I don't expect to get a refund for what I was able to "pay" which I should never had to front in the first place.
I will update this post if anything gets resolved.
I've attached a photo of the stark difference you can see in the color matching. This was my regrowth before coming in my last time to show how poorly color matched this was in the first place. Maybe it's my bad for ever coming back... read more