I'm giving 2 stars rather than 1 because the finished product appears to be fine. Not what I…read morewanted, but it is what it is at this point. The ProVia Endure windows are functioning well, and the lifetime warranty provides some reassurance, though that confidence was significantly eroded by the process of getting here. A 1-star rating would be justified based on the experience alone. I hired Tacheny Exteriors in June 2025 to install three ProVia Endure casement window sets in my home. The project involved creating new rough openings, headers, and framing. The original contract was $15,200. Electrical work was not in the bid. Once walls were opened, wiring needed to be relocated, adding $1,458. This can happen with older homes and is worth knowing going in. If you're having new openings cut, it may be advisable to have your own electrician on standby. In my case, I had no choice but to accept the price given since the walls were open and the project needed to keep moving. Two of three windows were installed approximately 11 inches from the agreed placement. The basement window was also misaligned by 4 inches horizontally and 1 inch vertically. Tacheny initially acknowledged these errors in writing and offered to move the windows. After key staff left the company, that acknowledgment was walked back, and I was told I should have drawn diagrams on the wall to prevent the error. The project consultant, installer, and production manager all left during my project. The building permit was filed incorrectly as a replacement rather than a new opening, causing a required framing inspection to be missed. Tacheny was notified by the city in July 2025 to correct it, but the inspection was never called in. When I raised this, I was told the error was the city's fault and that most cities no longer require mid-construction inspections. I verified both claims with the city inspector and neither was accurate. The inspector accepted photos but noted the gap in the final report and that a vapor barrier was not installed on the living room header. The permit was also filed at approximately $10,100 despite the contract being $15,200. The NFRC stickers on the installed windows did not match the ProVia spec sheets from contract signing, showing Southern climate ratings instead of North-Central with significantly different air infiltration numbers. ProVia would not provide formal written confirmation, so I obtained a signed letter from Tacheny confirming the correct windows were installed. This might not have been an issue at all, but my trust was completely undermined by this point. Communication was a consistent challenge with extended gaps in responses and claims of communications I never received. Information from Tacheny was sometimes inaccurate and had to be corrected after I verified details with the city inspector. The project required me hiring a lawyer and a negotiated $5,000 settlement adjustment. The initial invoice labeled this a "Goodwill Discount," mischaracterizing the adjustment, and had to be corrected. Contract to final payment took nine months. I want to note that the issues I experienced, including communication failures, installation errors, blame-shifting to the customer, permit and inspection problems, and extended project timelines, appear to be consistent with experiences described by other reviewers on both Google and the BBB. Potential customers researching Tacheny should also be aware that there are two separate Tacheny Exteriors listings on the BBB, one in Minnesota and one in Arizona, with the same logo. Make sure you are reading reviews for the correct location. The windows work fine. The challenges were in project management, communication, installation accuracy, and permits. Document everything in writing, verify permit claims with your city, and be prepared to manage the project yourself.

Again, BUYER BEWARE. Tacheny's reply to our review is filled with several gross misrepresentations…read moreand is perfectly indicative of the spin they will put on any situation to avoid bearing responsibility. While they originally stated that we had "terminated" a previous contractor, that was patently false and they have since edited their reply to reflect that. We don't know why Tacheny would refer to a previous contractor (who was hired for roof repair) since it insinuates that we are people who habitually hire and fire contractors, which is also completely untrue. Tacheny challenges our statement that the cedar lap was in 'excellent condition' and instead states that it "displayed rot and cracks"--also untrue. The cedar lap siding is solid and has been inspected by a contractor who has extensive experience working on old home restoration. Tacheny can make all the conjectures they want about why the "prior owners installed metal siding", but we are actually good friends with the previous owner and know for a fact that the house was wrapped to lower the maintenance requirements (which was common from the 40s to the 70s because painting is expensive). At the time, we didn't know how much of the cedar was under the aluminum, which is why we were elated that almost all of it was still there, intact, and worth restoring. As for our insurance claim, we don't quite understand how they can take credit for a 47% increase in the claim value. Our insurance company is also curious about this since all of the roof and almost all of the siding had already been approved for repair back in 2022-an entire year before Tacheny entered the project. While they pointed out a few new things to the adjuster, our insurance company isn't sure how they would justify 47%. As we said in our initial review, please read the other one star reviews and note the similarities and patterns. And keep in mind that this is a company who filed an unjustified and overstated mechanics lien on our property without even the common courtesy of notifying us (we happened to notice it on an itemization list they sent us). And while they didn't want to refund us the $10,186.74 we asked for, they did offer us $5000 in exchange for not posting negative reviews. After all of the negotiations, we were grateful that in the end they chose not to refund us anything, because we feel it is more important to share our story and warn other homeowners.

After going through a nightmare with a garage build, I was very nervous hiring a contractor that I…read morewas not personally familiar with. These guys were a dream! Dan did an excellent job with the estimate and explaining the difference in the gutter installation options and price. Bob was very professional in addressing my concerns. Kevin and the team did a spectacular job with the installation. I have many gardens around my house and nothing was disturbed or damaged. It was installed in the timeline and with excellence! They have my respect and repeat business.

From the owner: Midwest Exteriors MN is your trusted roofing expert, providing top-quality installations, repairs,…read moreand inspections. With a focus on durability and style, we protect homes and businesses while enhancing curb appeal. Reliable service, every time!

Over priced. Was quoted $12,000 for a simple reroof of 26 squares. Had it professionally roofed for…read more$8,200.

From the owner: We specialize in residential exteriors work, including roofing, siding, gutters, windows, overhead…read moregarage doors, and service doors.

We have been working with Corey at Stillwater Roofing for an extensive exterior remodel and I…read morecannot begin to explain the level of detail his company goes into when planning and completing the job! We are doing everything from the roof to a replaced porch and siding. The roofing crew did a complete tear off and partial deck removal so I would have a smooth roof again in just two days. They look at lines and consider cost at the same time. Corey is friendly, communication is priority with him and he is onsite daily with the crew. From bid to completion, you always know what is going on! Because you get texts, photos, and calls for updates and immediate answers. While our project isn't done yet, I have no doubt we will have it wrapped up in just a few more days. I would 100% recommend Stillwater Roofing for any exterior home project, because they have the drive and desire to help homeowners and are just as excited in a job well done.

From the owner: Family-owned and operated, Stillwater Roofing puts the "care" in customer care. We are not just…read moreexpert roofing contractors; we are your neighbors dedicated to providing outstanding and highly - personalized roofing solutions from initial roof inspections to end results. Our commitment extends toward maintaining full insurance and licensing and delivering a service rooted in honesty, quality, and transparency.

Excel Exteriors says the 'most important part of a roof is the roof decking' (on their website…read moreunder FAQ: https://ineedroof.com/top-parts-of-a-roof/) However, in July 2024, Excel saw 1" gaps in my existing roof decking, yet ignored the City of St. Paul Code which says 'gaps in decking greater than 1/4" require plywood'. Excel installed new shingles on top of old decking with large 1"+ gaps. They should have installed plywood over the old decking, which my insurance would have paid them for. Excel wanted to make a quick buck and get done with the roof, rather than wait for my insurance to OK an $8000 plywood supplement payment. Excel lied to me when they told me 'your existing decking is fine, you don't need plywood'. The photos Excel sent to the permit department inspector office also showed large 1" gaps. The inspector told them they installed the roof wrong. That they need to install plywood. He wasn't going to ok their poor workmanship and close the permit, so the permit remains open=which means the roof was done wrong/doesn't meet code/and needs to be torn off and done right. Excel Exteriors ignored the inspectors phone call that they redo the roof. Then the inspector sent Excel a letter saying the roof was done wrong, redo it. Excel ignored his letter too. It's been 8 months since Excel Exteriors installed the roof, yet they've done nothing to correct the problem, nor if or when they would redo the roof. Now the DLI (Department of Labor and Industry) sent Excel several letters asking them 'what's your plan for redoing this roof?' Excel ignored the DLI department's letter for several weeks. When DLI called Excel, Excel said they wanted a second opinion--which was a stall tactic. Their request for a second opinion from the permit department has been denied. DLI is going to fine Excel for their failure to repair the roof with plywood. I'm going to sue Excel, get the DLI and St. Paul City inspector to testify Excel intentionally refused to fix their roof code violation. Then I'll use the judgement and get reimbursed by the 'Contractors Fund', a fund that all contractors pay into each year, to reimburse homeowners for faulty contractor workmanship. Excel intentionally did faulty roof workmanship. They thought they could get away because their work was hidden under shingles. They ignored the city inspector's demand they do it right and thought he'd 'go away', but he hasn't. In fact, Excel's faulty roof workmanship has caused major interior damage too. Immediately after they installed the faulty roof, I told them I saw water damage on the ceiling. Excel came out, looked and said 'let's wait and see what happens'. Well, a few weeks later A HUGE 9' X 9' INTERIOR CEILING FELL, ALL DUE TO THE WATER DAMAGE FROM THE IMPROPERLY INSTALLED ROOF. Excels insurance company, Markel, offered me only $4,000 to fix my interior damage that was caused by Excel, but my damage is well over $80,000. All the ceilings upstairs have water damage, all the plaster walls have cracked from the top of the ceilings to the floor, antique furniture was crushed, all the linen and clothes are filled with dust and debris. Doors, trim, floors are all scratched. Windows are cracked and blinds are ruined. It's a disaster. Excel thought they could hide their poor workmanship, but when the ceilings fell, Excel's faulty work was exposed for everyone to see the 1" gaps in the decking, where nails are hanging in these spaces, not holding anything on. Therefore, the roof is not secure. That's why decking is the most important part of a roof'. DECKING IS MEANT TO HOLD THE SHINGLES ONTO THE ROOF. With Spring storms and gusts of winds, these shingles may fly off---they're not secured to anything. DON'T RISK HIRING EXCEL EXTERIORS TO DO A ROOF. THEY'RE REFUSING TO REDO MY ROOF WITH DECKING THAT'S NECESSARY TO CLOSE THE OPEN ROOF PERMIT. I CAN'T REDO THE INTERIOR DAMAGE UNTIL THE ROOF IS REDONE. EXCEL EXTERIORS REFUSING TO LET ME FILE A 'LABOR WARRANTY CLAIM' SO I CAN COLLECT ON THEIR FAULTY WORKMANSHIP. THEIR GENERAL LIABILITY INSURANCE, MARKEL, HAS ONLY OFFERED ME $4000. EXCEL'S OWNER, ALEX SHIKLINSKI; BRANCH MANAGER JORDAN EIGENHEER; PRODUCTION MANAGER JEREMY KUEHN AND HEATHER THOMPSON, SENIOR INSURANCE CLAIMS SPECIALIST FOR EXCEL EXTERIORS, ARE ALL REFUSING TO FIX THE ROOF OR HAVE THEIR INSURANCE INSURANCE PAY FOR THE DAMAGE. BUYER BEWARE.

I highly recommend Excel Exteriors! They worked with my insurance company to reconcile the damage…read moreand final cost. They treated me and my home with respect. Their clean-up process was stellar and when they were done it was as if a roofing job never even occurred. Seriously!! I am especially thankful for Dave F. and his expertise and transparency in the detailed roof repairs for both the house and garage! Give them a call! You will NOT be disappointed!

Excellent communication with JG Hause from customer service to contractors. JG Hause worked with…read moreour insurance company directly to ensure that all storm damage was properly addressed and repaired in a timely manner. JG Hause completed our roof, siding, soffit, fascia and gutters. We are SO thrilled with our results! We could not be happier!! Thank you Josh, Kelly and Mel:)

From the owner: St. Croix Valley's Premier Contractor Family Owned and Operated Based out of the St. Croix Valley…read moreand serving the Twin Cities metropolitan area and Western Wisconsin. Jeff & Michelle Hause started their construction company in 1985. J.G. Hause has grown steadily to become an industry leader with a strong reputation for integrity, quality and value. We pride ourselves on our customer satisfaction. Whether it's roofing, siding, luxury remodeling or a custom home design, many of our projects are the direct result of referrals from past, satisfied customers. We'll be here for you when you need us, and our quality and value will remain long after your project has been completed. Put our experienced team to work for your next project today!

I really had a great experience using Homeguard for my roof and siding after a hail storm, I highly…read morerecommend! They are communicative, personable and make the process stress-free!

From the owner: Homeguard Roofing and Siding Inc. is proud to serve as a GAF Factory-Certified Weather Stopper…read moreRoofing Contractor in Minnesota. Here, we're committed to keeping our customers as our top priority. From personalized service to quality work, you can expect to have all of your needs met and your expectations exceeded. Whether you're in need of roof, siding, or gutter replacement, choose the team that truly cares for you and your family. We keep you warm and dry. Contact us today for your free estimate or free damage inspection.

I highly recommend everyone stay away from TCR. TL;DR several roofing installation mistakes made,…read moresevere lack of communication from TCR throughout the entire process, and I was asked to write a review before work even began - red flag. After getting roof replacement quotes from 5 different companies, I decided to go with the second to cheapest option - which was Twin City Roofing. And of course, I got what I paid for. The problems began after I signed the quote and handed over the deposit check. I live next to a day care and young children play outside all of the time. Paul, the project manager that was working with me, suggested they perform all of the work on the 4th of July week since kids likely wouldn't be at the day care then. I arranged with my neighbor to not have kids there that week. A few weeks go by and I didn't hear from Paul or anyone else at TCR. The Friday before the 4th of July week, I reached out to Paul to find out when they would be coming and he said "Next week I believe". Then on Monday when no one arrived, I reached out to Paul again. He responded by saying he was on vacation and that Robert P. in the production office could help. I reached out to Robert and he said "I can tell you it won't be this week." Obviously I was unhappy that the roof wasn't going to be replaced that week but I was more upset with the lack of communication throughout the process. It should not be on the client to have to contact the company multiple times to try to get answers. Nonetheless, when the roofers came to replace the roof on my house, garage and shed, they came unannounced. The concerning issues came from work on the roofs. The shingles on the ridge of my shed transitioned from shingles that are meant to be put on ridges to what look like starter shingles. It is very obvious this is not correct. And on my garage, there is a full 15" of a starter shingle that is literally just hanging from the edge of my roof. How did this get missed?? And the biggest issue is with the flat roofs on my house. I asked all of the appropriate questions to Paul from the outset to make sure that there would be grading on the flat roofs such that all of the water would flow to the spout and drain. Alas, a few days after the work was complete, we got our first rain storm and I saw water pooling along the edges of the flat roof and heavy pooling in one corner. I contacted TCR on July 14th and sent pictures of all of these issues. I didn't get a response so I sent a second email on 7/20. I finally got a response from Tyler and he asked me when would be a good time the following day for him to check out my issues. I responded with a time in the morning. I then didn't hear back from him and he did not show up the next day. I was later contacted by Robert and he said he was working on a game plan on getting my issues addressed. Five days later (7/26), he sent another email saying he would have a game plan the following day and he would let me know. As you can imagine, I did not hear from him on 7/27. I emailed Robert again on 7/28 with no response. Finally on 8/9, Tyler came out to my house to take pictures of my concerns. He agreed that all of them need to be addressed. He said he would let me know soon what the next steps would be. I have not heard from him since. I emailed Robert on 8/16 telling him Tyler came out to my house and that I was looking for more information when the fixes can occur. I have not heard from TCR since - at all. I should have known from the get go something was off because after I gave Paul the deposit check, he asked me to write a good review of his efforts to boost the company. I was certainly not going to write a review for services that had not yet begun. If you do go with TCR, make sure to pay as little as possible up front so they have to come back and fix issues before they get their full payment.

This company is so disorganized and is losing employees. I was assigned three different project…read moremanagers and never received any information about how a phase of the project went. The crews showed up without warning three times, which is dangerous and disruptive for my tenants. They attached my gutters to rotten wood that was supposed to be replaced and left the gutter guards with space so debris can get in. I have never felt so helpless and trapped in a contract with a company that does not communicate about what is to come, what has happened, and what will be. I am not certain or confident that the work has been finished and finished well. They really broke my trust. The stress, anger, and fear that I have felt for the past six months cold never be worth the price.

Maplewood Roofing Service is the absolute best, Our roof started to leak do the ice melting, so we…read morestarted looking for a good roofer to take care of the repairs and do the roof replacement as well. We are so glad to have found this company. Great service and value. Would recommend to anyone. 5 Stars.