I know how Daniel felt going into the lion's den. The second we walked in the door, all eyes on us from over a dozen sales people but we chose the least pushy sales person Azzm and he gave us the space we needed to decide what style and pieces we wanted. Rooms to Go has a nice selection of furniture and prices are better than any of the others. read more

This particular Rooms To Go has everything that you need, from Living Room decor and furnishing to Adult/Child bedroom of the same. Customizable items, couches, dinner tables, and paintings are of great value especially with Black Friday coming around. There was always someone tending to us and I thought that was great service from the get go. They even have liquidation sale prices for items that are of low value but high quality. Finalized pricing. read more

Rooms To Go - Furniture Stores Near Me - Clermont, Florida

The service we had in store was amazing!! Lisa was so sweet gave me space to look around and see what I liked and then came back to check on me and didn't pressure me in anyway! They have a ton to choose from so they have a large selection and the prices seem better than others. Delivery was actually amazing!! They were EARLY!! I have never had furniture delivered early they called ahead and made the plans days ahead and sent reminders and you could track what number you were in delivery order. Best delivery service I have ever had! read more

Rooms To Go - Furniture Stores Near Me - Clermont, Florida

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We are so pleased with our purchase from RTG. We only kind of knew what we were looking for when we started out so we expected the search to involve multiple stores and a whole afternoon. Not so. We checked out RTG first stop. We met Mark and he was just what we needed. Light-hearted, relaxed, and so friendly. Displays and selection are great for our taste. Mark helped us narrow down the search and finish our search on the spot. No more shopping! In addition, RTG was able to deliver the sofa in the time period we needed it. The delivery guys were quick, courteous, on time, and efficient. They couldn't have been any better. Great experience all the way around. read more

Rooms To Go - Bed - Furniture Stores Near Me - Clermont, Florida

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We bought 2 new electric recliners for $3,120.42 with Extra 3year warranty. We called for service on one of the recliners & the service man came 3/26/25 & evaluated the bad cushion & said someone would get back within 48 hrs. That didn't happen. I called Tawanna on 3/31/25 1025am she responded by saying it had to go through RTG REVIEW PROCESS! So I said how long does that take? She says let me check & said she can order & it will be 3-5 business days for the cushion to arrive & when it does call for another 4-8 hour window for the service man to install the new cushion. If you claim to be a REPUTABLE COMPANY YOU NEED TO DO BETTER THAN THAT!!! read more

When you buy the sale mattress for $595.00 be aware that you have to sleep on the mattress for one month. After the month $595 sale is done so you would have to pick another mattress for the same price or more. You will end up spending more cause the mattresses that are close to that price are no good. These cheap mattress is very hard unless you like it very firm then you are good. I would advise if you don't like firm mattresses just buy and spend your money wisely. The sales people won't tell you it's more money for them if you choose another one. They will not give your money back. So choose wisely! read more

The air conditioning was outstanding on a hot March day in Florida. The staff * casually * hangs out on furniture and evidently are assigned those coming in the door, as they reappear unexpectedly later strategically placed at choke points in the floor path, a little unnerving. read more

Rooms To Go - Ambience - Furniture Stores Near Me - Clermont, Florida

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Another get experience! Thank you , Joe. I appreciate how helpful, kind and professional you are . My house looks fantastic read more

Rooms To Go - Furniture Stores Near Me - Clermont, Florida

Horrible Service! Cristina working in the kids section had no clue what products she had in store or where to find them! Courtney the male manager on today was so rude and horrible. Refused to sell me something in the store despite it being available. No customer service at this location! Avoid at all cost! Such a waste of time read more

The worst warranty in the world. Rooms to go offer 1 year manufacture warranty and push you to buy an extended warranty for a lot of money under the name of FORTEGRA, the sales person in this case Mr. Mark Bibi, offer my family and we took. For years and after over tens of thousands of dollars expended on furniture for my family and my family members and clients I recommend Rooms To Go in Clermont ( I am into de Real Estate business for over 20 years and sports business for over 45 years) one of my daughters sofas have a damaged. First time I request the warranty, Rooms To Go said they do not have any responsibility. Call multiple times and nobody respond or send a person to respond for the warranty. Please be very very carefully with this Rooms To Go warranty SCAM. DO NOT BUY NOTHING FROM ROOMS TO GO CLERMONT, AND VERY VERY CAREFULLY FROM OTHER LOCATIONS TOO. read more

Rooms To Go - Furniture Stores Near Me - Clermont, Florida

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Salesman was great... and said if I had any questions I can call and ask for him. EVERY TIME I CALLED HE WAS NEVER WORKING. Furniture was to arrive on 4/1. I called on 4/1 and got a rude person on the phone asking why I can't just wait for them to call me. Then he said it's been pushed to 4/5. THANKS FOR TELLING ME. I get told that I'll get a call in the morning with a 4 hour window. Ok, that's inconvenient that I have to wait till the morning OF to get a timeframe. Not one call in the morning. I'm at work in a board meeting and my doorbell rings my phone. They were there for the delivery. When i asked why they didn't call they guy laughed and said "we don't do that. So are you here or what?" I called RTG and she said she'd get it fixed and call me because I was 20 minutes away. She didn't do a damn thing. They left after the phone call anyways,. Dispatch called and said I need to reschedule because the drivers told them NO ONE ANSWERED. Clearly that's BS. I called the manager at RTG who swore up and down at me. Incredible rude and told me to STFU!!! District manager called and apologized profusely and said that was ridiculous how his store acted... he offered $200 off.. are you kidding me? I took a day off work AND had to leave mid-meeting to deal with this? Then the store tells me they won't cancel the order. Had to do a chargeback. THEN they decide to refund my order. STAY AWAY FROM THIS PLACE read more

Good selection of furniture for reasonable prices and friendly staff, but DO NOT go in planning to save yourself time by doing a pre-order. You would think that all the hard work is done and payment would only take 10 minutes but instead it took over 45 minutes. read more

I ordered several things from rooms to go online and everything I ordered was damaged. 1st I ordered a buffet table that looked like it was dropped off the Empire State Building. I got a refund then I ordered a coffee table/ end table set which we kept the end tables. the coffee table was damaged so we exchanged it for the same one it was sent to us again damaged so we requested a refund. When I called to get the refund the associate told me since I bought it as a set they could only refund me $200 because it's part of a set. I stated that the value is $400 she said it's a set and À la cart I can only refund you $200 I'm done with them I will never order anything from them again. Poor customer service. read more

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I had one experience many years ago with RTG. My review is basically about Souther Motion Furniture. Do not buy any furniture made by Souther Motion While it may be made in the USA, they use inferior products to make it. Check out the pictures of my bonded leather recliner sofa after 28 months of use. I contacted Southern Motion and they never responded to my email. Again do not buy Southern Motion furniture read more

Rooms To Go - Sofa Arm - Furniture Stores Near Me - Clermont, Florida

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We had a great experience purchasing furniture today. They had a cute selection of couches, accent chairs, and rugs all for a really decent price! The best part of our day had to be working with Teresa. I've never had a sales associate with the same amount of patience and cheerfulness as her. We spent a long time deciding what we wanted but we ended up getting almost every single thing we were looking to purchase. We got a couch, a rug, a small table, and two chairs. She even gave us information on where we can donate our old furniture too! Highly recommend. Ask for Teresa! read more

Bought a sectional from rooms to go had to wait over a month to get it delivered.......received a text 3 days before delivery date with a 12 to 4 delivery window we waited with great anticipation for 12 arrive and start the delivery window. At 2pm we received an automated message delivery window moved to 6pm to 8pm. At 5:45pm called the store manager she called delivery and she reported the driver got lost at previous stops conveyed my frustration that rooms to go basically made my day pretty useless stuck at the house waiting for them and we had a xmas party to attend. She assured me it would arrive by 6:30pm at 6:30 no delivery truck and an text message with updated time to 6:45 told my wife let's go our day is shot. went to the store which is about 15 minutes away from my home. They arrived at our home at 7:15. Told the clerk to cancel the delivery reason for cancelation poor delivery service. While my Sales guys was fantastic former police officer took the time with my wife to go over all her options during the sale. The delivery department is an epic failure. They rely too much on technology to update this is fine if you are on the agreed delivery window but if you fail to deliver during that window a human should be calling to apologize and work out a new delivery window or pushing the delivery to another day. That meets the customer busy schedule. read more

Bought a Cindy Crawford sectional exactly 1 year and purchased extended warranty. paid over 2300.00 and it's falling apart! tearing just above the seams! I have called the warranty department and they will not help. I have called rooms to go and they will not help either. they need to stop robbing their consumers with bad quality fabric. I have filed a complaint with the BBB due to this. This sofa is in an area where my family barely sits And if the wind blows hard enough, it tears. read more

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we bought outdoor furniture from here in May. The furniture was anything other than outdoor. It rained and the wood stain ran on our deck and the white chairs of the set. when it dried it left stains. It took the store a month and a half to send someone out to look at the furniture. He asked us how many coats of the " finish" did we applied, told him WHAT FINISH? He said the salesperson should have given you a coating to finish the set. WE WOULD NEVER HAVE BOUGHT THE SETS IF WE KNEW WE HAD TO FINISH THE JOB OF THE MANUFACTURER! We are 73, do not have a workshop to accomplish such a ridiculous task...WE NEVER WOULD HAVE BOUGHT THE SET!! RTG REFUSES TO COOPERATE, we explained we would take another set from them. These people have the absolutely WORST CUSTOMER SERVICE IVE EVER HAD. I'm to entertain holiday guests on a blotchy , water stained table and chairs??? BBB will be contacted. DO NOT BUY FURNITURE FROM THEM read more

I will never buy furniture from them again. we purchased a very expensive sectional when they originally delivered they sent the wrong pieces, we noticed one of our sections would sink in the back when you sat. I had warranty so they came out looked at it and said it was just general wear and tear NO FIX. We just moved and going to move the couch we noticed a leg piece was missing in the back where it was sinking. called to tell them and they said that's not covered under warranty. now that section is sat in storage. read more

horrible buying experience. I will never buy anything from here. these people are shady and don't car once they have your money. DON'T BUY FROM HERE. These people don't care that you wait months for something and make it impossible to get your money back. read more

We purchased 3 dual power recliners at $900 each from Rooms to Go, and everyone of the chairs has the same problem. Every seat cushion is not level. When we sit on the chairs, it is obvious how uneven they are. We took out a 3 year extended warranty from FORTEGRA, and upon their review, informed us that it is not covered. FORTEGRA does not stand behind their warranty, they only collected our money. Do NOT take out the extended warranty on your furniture from FORTEGRA it is a fraud! read more

Rooms To Go has really nice furniture. The sales people are nice but when it comes to delivery at customer service and delivery is horrible I had a scheduled delivery for January 19 between the hours of 8 AM to 12 PM. The driver said that he was at my home I was home all morning no one text or called like they did before in the past, so I had to reschedule a week later they gave me a delivery date of 2 to 6. My kids had to miss school because I needed to be home to wait for the delivery person to come. When 3 o'clock came. I called Rooms To Go only to find out that my delivery changed Estimated time of 6:20 PM to 7:20 PM. I feel that they do not care about the customers waiting to have their furniture delivered on the agreed time after paying for the furniture in full a business should correlate and standby the approved time they give you the time you are not allowed to choose the time, when you call customer service, the dispatch you cannot speak to and you cannot change the time that they give you a day before I will never purchase ever again only because of their customer service and their delivery options they need to do better read more

We purchased our set back in January of 2016 and never received the end tables. We were told they were on back order. We were contacted again in May and were told it would be June or July before they would show up. We decided to pick out another coffee table (the Original had already been delivered) and end tables that were in stock. We ended to paying $100 more so we could complete our space. Cooperate acted like it was bending over backwards to take the new coffee table back so we could upgrade to something that was in stock! Cooperate told me I had two options: upgrade to a new set at my expense or wait for the tables and they would compensate me for waiting......but not both! On the delivery, the drivers did not call as they are suppose to before showing up, and they left a lot of dirt and debris from the setup. So here is what I have invested so far: $1,600 for the original set (sofa, love seat, coffee table, 2 end tables) $200 in tax and delivery $100 in upgrades in order to complete the set we ordered 6 months ago! 12 hours total for waiting for deliveries. 120 miles in travel to and from the show room 3 months waiting on the furniture I already paid for. What has Rooms 2 Go done: Authorized the pickup of a 2 month old coffee table!! Rooms 2 Go has done very little to remedy this situation except take back the brand new coffee table that will be transferred to a Rooms 2 Go outlet and will still make money! I am so very disappointed with Rooms 2 Go and am very very hesitant about doing additional business. We are looking for additional furniture, but nothing I have experienced makes me want to return. I would like financial compensation for the issues, time, phone calls, emails, waiting times etc we have endured as a new customer to Rooms 2 Go, and NO just having the coffee table authorized to be picked up is not enough. They said in previous emails financial compensation was an options if I continued to wait for my original tables!!!! Now you have MORE of my hard earned money!!!! Compensation is in order no matter the situation here. Waiting another month was not an option!! read more

Rooms To Go - Trash left by delivery men. - Furniture Stores Near Me - Clermont, Florida

** No Cal-King bed room sets We went in to find a Cal King bedroom set and unfortunately they don't offer any. Can't even special order. OK - no problem. We did find some pretty console/sofa tables, so we may be back. The store was very well lit, and the furniture did look nice. We've purchased our living room set elsewhere so no need for us to look for those items here. read more

Blatantly dishonest sales people. Told us to put our furniture on lay away while we closed on our new house and stated it would be available when we knew it could deliver. Paid over $4k with most of the items with a $50 dollar balance remaining. Went to pay off the bill and schedule the delivery, "sorry we can't get you that sofa until mid-October and the other items are no longer available, they weren't locked in." Why the hell would you tell me you would hold the items then sell them after I put so much down. Went to American signature and got the same items for much less. On top of that, as my wife (who is much more patient and understanding than me) tried to solve the situation and get different furniture, the sales person decided it was more important to go and greet the people at the door than finish with her. We had to track someone down when we came in, but when you are with a customer spending over $6k you will get up and worry about someone else. SMH Thanks for added to the stress during closing with your lies and holding my $4k for a month while selling my furniture you told me you would hold. We will never spend a dollar with this company. read more

I bought a living room set from rooms to go, and it broke not even 30 days going into it and I have yet to receive the cushions needed to replace the bad ones. I'm terrible disappointed in this business. read more

All the sales people were sitting on furniture not busy at all. My sales lady NEVER checked with me(Demi) . I left gonna go down to American Signature. I had something picked out. Better luck next time . read more

I am sorely dissatisfied with the subpar quality products and service that my daughter, who I proudly referred to RTG, experienced. I have been a customer of RTG for a number of years (spending tens of thousands). So of course, they were my #1 referral when she moved into her very first apartment a couple months ago. What began as an experience of which I'm accustomed to quickly turned into a complete nightmare for her. She ordered a sofa, which was delivered with extensive water damage not once or twice, but THREE separate times...and in one of the deliveries, the sofa didn't even include the legs. As a result of that damaged sofa being left on her brand new rug by the delivery men, it damaged the rug as well (they eventually declined to help repair). When my daughter returned to the retail store to finally ask what could be done after experiencing such an inconvenience, she was given NO offering of restitution other than a $75 DECOR gift certificate! There was no offer to giver her an additional credit towards the purchase of a different sofa, no credit of delivery of a different model sofa she would choose...nothing. What's even more disheartening is that the corporate office has echoed this same sentiment of which my daughter was told that they have "strict" policies for their customers regarding returns and cancellations. Unfortunately, they don't hold themselves accountable to the same level or standard of policy when it comes to the quality of the products that they promise to deliver. To say that I am disappointed and ashamed that I referred someone, especially my daughter, here and for her to receive such cold and unforgiving treatment is an understatement. And not to mention, my mother, whom I also referred to a location in Jacksonville, is now in the midst of her 3rd delivery of a damaged partial sectional as well. In my experienced opinion, RTG is no longer the premier furniture retailer it used to be. My relationship with them is officially over. read more

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I wouldn't go anywhere else for furniture!! If you want quality that will last a long time then this is the pace to go. I am very excited with my purchase!! You can smell the real wood!! read more

We recently relocated to Clermont from Chicago and needed new furniture for our home. We worked with Lisa, who was so wonderful in finding out exactly our style and pointing us in the right direction. We purchased two sectionals and two bedroom sets, including mattresses. Delivery was on-time, professionally scheduled and delivered with care. Lisa even called after delivery to follow up- outstanding customer service! We will definitely go back! read more

My wife and I went to the store to purchase a sectional sofa. While at the store we ended up purchasing a particular sectional that had some decorative pillows that were shown with the set, my wife liked them and told the sales associate how pretty they were. We were never told they were not included or told they cost extra as we would have included them in the purchase , we assumed they were included. The sofa sectional shows up and instead of having 4 pillows it came with only one?? I even asked the delivery team where the rest were and they stated that it was weird and should have came with more pillows. To make a long story short I spend over 3500 on an incomplete sofa and the store manager "Courtney" refused to fix the issue. Inept sales and inept manager had someone said this isn't included I WOULDNT HAVE SPENT A MONTH CALLING ROOMS TO GO SERVICE ASKING WHERE THE PILLOWS WERE. Ill never shop at rooms to go again. Place is a rip off and you have zero idea what's included and what isn't included because the sales staff sucks. I mean damn tell me the pillows aren't included so I can buy them instead I'm calling all around thinking the couch is missing items. Rooms To Go has lost my business I'll never spend a dime there ever again. read more

I believe we were racially ignored. My husband and I walked into this store ready to buy bedroom furniture. On a Saturday afternoon, first sign not many customers, sales people casually chatting with each other watched us but never asked to help. As we walked through the store, this occurred more than once. After about 45 minutes one of the same sales person, large male, slowly walked past us just staring. I said hello. He said hello and kept walking. We saw an enthusiastic customer being helped by a sales lady, India descent based on dress, who offers her sales person. We waited but decided to leave after being in store over an hour. I plan to file a formal complaint with the RTG home office. Happy ending--we went to City Funiture Outlet in Ocoee and bought bedroom furniture and a dining room set. read more

Great selection and wonderful staff that couldn't be friendlier. Enjoy our visit and will certainly be back.

Rooms To Go is the worst place to buy furniture! Today was the THIRD time they delivered a damage bedroom set to us. It actually looked like they send us an used repackaged set! Their customer service has been zero help to us. I would've probably been better off buying a bedroom set at good will! read more

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The quality of their couches is awful. The first couch came in with no cushioning in the arm rests or the sectional wedge and the delivery men accidentally cut the leather while opening it. The second attempt to deliver the same couch resulted in pieces with no cushioning in the arm rests that were dirty and dusty. They agreed to give me a store credit so I picked out a different leather reclining sectional that is almost $1k more, hoping the quality would be better. The 3rd attempt they made to bring me a couch the left facing recliner is missing because they mis-shipped a piece. The wedge is also understuffed on the back rests so looks like it's been sat on for years. They told me it would be almost 4 weeks to get the missing piece and that they would send a service tech. I've already wasted hours dealing with Rooms to Go, being on hold with customer service and waiting for deliveries. I'm now having to go through a resolution process with the bank because the store manager refuses to just cut ties and let me buy better quality furniture elsewhere. The sales man was nice and their customer service tries to help but they unfortunately can't fix bad quality furniture. The delivery men confirmed with me that they pick up returns all day long. Please do yourself a favor and shop somewhere else. read more

BUYER BEWARE! I have been wanting a new living room sectional for quite some time. It has been several years since our last purchase and was excited to go to Rooms to Go in Clermont. Found a nice sectional for a decent price. We paid and sales rep indicated that we would receive it the following week. Day before our scheduled delivery they cancelled. Store manager called and ensured that sofa would be delivered the following week. He offered $50 for our troubles. Received another call a day prior to our 2nd scheduled delivery and again it was cancelled. We contacted the sales rep and cancelled our order. No call from the manager to assist or rectify the situation. We are very disappointed and wish we never wasted so much time with this place. read more

"Do not judge a book by its cover." I am extremely DISsatisfied with the level of service I received from this location. I pulled up to the store in a family SUV with my wife and three children. We received the Anniversary Sale circular in the mail and anticipated on purchasing 1 of 2 different sofa sectionals that was advertised. With that being said, we entered the store with nobody to greet us. In all honesty, I thought this was nice (at first) because I am in sales, and having the opportunity to browse with 'breathing room' should never be taken for granted. Upon testing out different furniture for 30 minutes, we noticed several guests walk through the door - all of which were greeted and asked if they could be helped. By this point, I started to observe that there were small groups of "sales" agents gathered on furniture talking and laughing. Giving them the benefit of the doubt, maybe they were having meetings and discussing work related items... but anybody else in my shoes would feel - at this point - inferior to the stereotypical Clermont demographic (older and with money) that was being addressed and taken into consideration. My wife and I decided on a sectional set, and at this point I truly had a question to ask. I saw two employees off to the side talking and I interrupted with "sorry gentlemen, I know you are busy, but I have a question regarding this sectional". One of the two employees introduced himself to me as the Manager (Justin or Jason - can't recall) and answered my question related to the direction of the sectional. I must admit, he was very knowledgeable and professional, and asked if I was working with a particular salesman. I explained the situation and that we hadn't even been greeted. He apologized and offered to ensure I was taken care of. At this point, my mind had been set that I would not give my money to this particular store, simply to the fact of the unprofessionalism on the whole. I mentioned to the Manager "had I pulled up after work in my suit, and in my Cadillac, I guarantee that I would've had sales agents offering to assist me at no end, but because I came in here as a family, with my tattoos showing, clearly nobody wants my business." In fairness, the manager explained that there was a possibility that other employees assumed I was greeted by a different salesman, and they do not want to step on each others toes (commission based), but I decided to head home and place the order online. I received the sectional within two days, and received a bonus cocktail ottoman ($400 value) for only $99! I am beyond satisfied with the product, the value, and the Manager who attempted to resolve the situation are the reason why this review has earned two stars, instead of one. read more

Found the couch and chair we wanted, but there is some arbitrary practice where whatever sales person greets you is the only person allowed to help you. So despite there being about 10 employees sitting around us, we had to wait 10 minutes for Theresa to come help us. In the middle of trying to purchase furniture, she wandered off twice to go make other sales, leaving us waiting. We walked out. We will go to the warehouse tomorrow and get it from there. read more

Sophia Vergera bedroom furniture is not worth the money. I bought a bedroom set not 3 years ago. It is so flimsy that the bed doesn't even hold up the mattress set. The finish is so poor that anything on it becomes a permanent stain. Very disappointed as in the past RTG gave good value for an affordable price read more

From start to finish, my RTG experience was nothing short of excellent! Walked in and was immediately greeted by Mark Beebe, who was one of the nicest, best salespeople I've run across in a long time. I walked in knowing which bedroom set I wanted to look at since I had done some research on their website prior to heading to the showroom. He knew exactly which set I was talking about and led me to it. It was a beautiful sleigh bed & looked better in person. Since I knew what I wanted as far as the set, all we had to do was talk about mattresses. He showed me a few different ones and pointed out the pros about each one. Was so glad to hear that the heat complaint on these new gel foam mattresses has been addressed by some manufacturers. I chose the mattress I wanted and he asked me if I was interested in the device that allowed the bed to adjust both your head & feet (I use a cane so it was nice that he thought it might be something I'd be interested in). I hadn't thought about it, but once he had me lay down and let me see how it truly helped with the pressure points in the bed, I was hooked. Once everything was totalled, we set up a delivery date. I have to say that I never once felt pressured to buy anything. Mark and I laughed more than anything & it was truly nice to have someone who knew his merchandise and at all times let me make my decisions based on the various options he showed me. I would highly recommend him to anyone who wants a pleasant buying experience! Now on to delivery - I had to reschedule my delivery & even though the drivers didn't get the message in time, it wasn't a problem. I called Mark, we got it straightened out & my next delivery date went off without a hitch. The delivery guys (Walter & LaVonte) were very professional and took care not to bump my walls or any of my furniture even though there were a few tight corners to navigate. They were both very efficient and did a great job putting my new bed together (they had to install the motion device in addition to setting up the bed). They removed my old bed (frame included) and were in and out in less than 35 minutes. They made sure to test the motion device and to make sure I was happy with the setup, which I was. Based on all of the above, I would highly recommend RTG to anyone. My bed is amazing and I love everything about it! I also want to add that looking at a lot of complaints on this & other sites, I've come to the conclusion that people are more inclined to leave terrible reviews & comments. When you get good service, I guess it's just assumed that everyone does and so most people who don't have any complaints don't go to a company site and leave a good review. I think that needs to change and can only do my part when it comes to believing that good service should be recognized. More folks should do it because there are some great people in sales & delivery who are never recognized for their outstanding service. Thank you Mark, Walter & LaVonte - you are all an asset to RTG and I hope your managers (store, district & regional) know that! read more