In February I was in need of a new mattress and decided to go to Mattress Firm Winter Park instead…read moreof running around all the different furniture stores that offer dozens of mattresses. I was greeted by a very nice gentleman called Juan. He listened to my needs and wants.... and budget!!! He then steered me in the direction of three different mattresses for me to start my search. I am Interior Designer so I knew what I was coming in for. But decided to try all the mattresses since I was there. The original one I wanted, I could not find on the floor to test, so I decided to try a completely new company called Stearns and Foster. This is a very high-end mattress firm and I had not considered them, thinking they would be too expensive. I ended up buying the Stearns and Foster Cassatt pillow top. I was in heaven. What an incredible mattress.!!! Unfortunately, I have a bad back and hip problems, so after a couple of months, my body was hurting. Alas, the mattress was too soft for my body and my needs. I looked at the return policy and realized I could still return the mattress and pick out another one that would support my body in the way it needs to be supported. I called mattress firm and they told me to come in and they would take care of me right away. I went in, I was greeted by Juan again with a great big smile. We went over to the desk in less than half an hour he had processed the return of the Stearns and foster mattress and processed the sale for the Beautyrest beyond , that decided to buy in the end. I happened to luck out .....there was the exact mattress I wanted, coming in the very next day! I got a call and before I knew it I had a new mattress being brought over to my home and the Stearns and Foster one would be taken away. That is what you call customer service!! If you are in need of a good mattress, don't mess around ordering roll up ones on the Internet, just go and get a great deal with Juan!

My parents have been hounding me about getting a new mattress for years (my old one was pushing 20…read moreyears - yes, I know - totally past due for getting a mattress!) since I let them sleep on my bed when they visit. So, during their most recent visit, they told me that they were buying me a new mattress and weren't taking excuses. Since they had such a positive experience at Mattress Firm in their town (Melbourne), they took me to the Mattress Firm closest to me (Winter Park) and we were very glad with this decision. First of all, I have to give a shout out to our sales representative, Rafael! He wasn't pushy and encouraged us to take our time while showing us a variety of mattresses and explaining the differences between them. Rafael was also very patient (I'm pretty indecisive) and alerted us to all the sales and discounts that they were offering at that time. Therefore, we got an EXCELLENT deal on the queen-sized Beauty Rest mattress I decided on (which is awesome and enhanced my ability to sleep!). I also need to give a shout out to the Mattress Firm delivery staff (sorry guys, O can't remember your names!). They were friendly, clean and very careful with taking out my old mattress and setting up my new one. They even wore disposable booties to cover their shoes so as to not dirty my floor - very much appreciated! The next time I need a mattress (I'll try not to wait another 20 years!), I'm definitely making a return visit to this Mattress Firm!

This review is for the Mattress firm on goldenrod Road South goldenrod Road. I went in on 8:30 24…read moreto purchase a bed. The young gentleman was very polite with me I explained what was going on he let me try different beds and I told him that I needed a full size bed he then explained that he didn't have any full size bed there but they had a place that he can order from and they had one left and he was giving me a really great deal so I was excited he made sure that I like the bed and then after I told him that I wanted to purchase I would begin to sign all this information on a tablet and of course I was given a quite a big credit line through synchrony Bank so we signed and he explained to me he was giving me a free warranty, he was giving me a free mattress cover, and very nice and promising he said that it was a very good choice and I'd be happy they was giving me a big discount when it was all said and done they did deliver my bed a few days later set it up real nice people and I slept on that bed for about a week and I began noticing that where I laid like sinked downso I started sleeping on different parts of the bed to see if it still did the same thing and it did it left a big indentation that didn't come up so I called the customer service line and it instructed me to go on a website which kept crashing and it said if you want faster service we suggest you go on the website so I kept going on the website and it kept crashing so I finally stayed on hold for a very long time only to get someone to tell me that did you go to the mattress place you bought it from I said no I was instructed to call y'all to put in a claim and so after telling them that several times and going over it they were not listening to me so they finally took the info on the phone and told me someone would get with touch with me within 24 to 48 hours it is now the fourth day and I have not heard anything from anyone so I went up to Mattress firm like they asked me and spoke with a gentleman named Alex and he was not at all listening to what I had to say. He said I was not there and I cannot speak for anyone I said I understand but the guy told me that he was going to go to another location to work and he wasn't there and he kept telling me that he was not in the middle of the conversation and he couldn't verify what it was I understand I said but this is what he told me they told me to take pictures when I began taking pictures to send in I noticed that there was a big yellow tag and it said used I spent $3,300 on this bed. And when I told him it said used he said did he not tell you that it was a used bed it was aan outlet that he ordered the bed from. He began telling me that anyone knows that an outlet is called clearance items used floor models so you have no warranty and I said really I said he told me I had a warranty there's a warranty on my paperwork I said I want to talk to him he told me he still works there into locations and he said I will talk to my manager leave your phone number and your number on the bed which is your reference number to your claim and I will talk to the manager and then we'll talk with the guy that you talk to it but I want to let you know now just because I told you that it's not mean that you are going to be it's going to be in your best favor. So I was not very happy I don't even have the 120 Day....This store is a rip off..do not buy from them They are liars and cheat Rate 0 Worst ever Rude Liars

Anyone who hah embarked upon the journey of a new mattress will tell you how quickly it overwhelms…read moreyou. I've had serious issues including sleep apnea that I developed during my time in the navy. The doctor told me to invest in a quality mattress, which is where my quest to find the perfect summer palace began. Google is the obviously starting point for a a mattress hunt, and usually I find ample amounts of qualified information and help. For some reason the mattress world seems to be ruled by shady salesman, biased websites, and a lack of clear And helpful information. I quickly found myself overwhelmed and decided to stop on over to my local mates store just to test some or and get a feel on my own. I've had plenty of bad shopping experiences, especially when it comes to salespersons. They almost always are so set on making a sale they don't actually offer any support and help you actually need. Entering the store I was greeted by Tucker, who immediately was so friendly and welcoming. He put me at ease immediately and I felt comfortable right away. He was actually there to help me and take the time to stress my needs. He was very patient and have me an incredible amount of attention and time. What was one a terrible and overwhelming experiment turned into a fun and released one. Tucker really knew his stuff and guided me until we narrowed down to my perfect mattress. At no point did I ever feel pressured or like Bree was just trying to make a sale. That is truly appreciated and wonderful. It was clear he just genuinely wanted to help me and I walked away feeling like I got a good deal and not taken advantage of like I usually do. Tucker. I can't thank you enough for all the help and great experience! You set the bar, and are a model of what sales people should be! After years of struggling with serious sleep issues in very excited to finally find real rest and relief! I will most certainly send everyone I know your way!

Last time I was here I was middle school. Got a twin mattress. loved it! Had an accident as a kid…read moreand unfortunately I destroyed the mattress. Well I inherited my mother's Full size mattress at the time that she got from here years before. I just got rid of it (gave it to a friend in need of a mattress immediately) and got a king size bed. Just and awesome and comfortable as it always has been. Will need a guest room mattress soon and we will be returning.

LOVED the customer service here! We had a full explanation with visuals, about mattresses, how…read morethey're made and what constitutes as quality. No runaround when it comes to price! No haggling or giving any discounts on already overpriced products! The price is the price! & I respect that! Btw, their prices beat any mattress store we looked at, by at least several hundred dollars! Lifetime warranty!

The absolute worst experience from start to finish…read more Salesman Bryan sold me $1800+ of merchandise including a mattress that was out of stock. He told me he would update me with status in a week if not sooner. Never received any status on item. Had to call multiple times to finally learn that the mattress was not ordered because apparently the delivery truck brings a random assortment of items and not what a customer ordered? Crazy that I paid up front for an item that wasn't prioritized. I am also convinced that had i not called and showed up in person that I never would have received any status. I finally canceled the mattress and requested delivery and setup of the furniture items. Again, Bryan was supposed to call to schedule, never heard from him. Had to go in store and speak with manager, Anna to schedule the service. So unprofessional all around. Again, I paid for everything up front and couldn't even receive the courtesy and convenience of a phone call to schedule delivery/setup. Fast forward to delivery-another nightmarish ordeal. The two delivery personnel were rude, immature, and unfriendly. They claimed that they didn't perform setup and could only delivery despite Anna telling me that my items would absolutely be setup. What kind of furniture store wouldn't offer setup? After calling the store, it was finally determined that the delivery men would set up the items. Again, their attitude was appalling. They were clearly angry that they had to perform an additional 30 minutes of work. And the best part? Of course as soon as the items were unboxed, it was discovered that the incorrect hardware was in the box. I suppose the plan was for me to discover this on my own and be unable to setup the items. After receiving instruction from the store manager Anna, the delivery crew came back with correct hardware and setup. It was nearing 9:00pm when they finally finished. It was laughable when finally setup. The dresser I paid over $600 for was ripped up, scratched and just horrifically banged up. Looked used honestly. The bed posts weren't correctly setup. I of course called the store next day to return the item and ask for a refund. Anna was agreeable, but not apologetic and never once offered an apology. My only ask was that different delivery drivers pick up the item as I didn't want the original two back in my house. I was promised a manager would collect the item. But of course the same ineffective crew turned up much to my discomfort. I will never work with this store again or any American Freight. The manner is which I was treated is deplorable and quite frankly the store should be ashamed and embarrassed if this is the highest level of service they can provide. Do yourself a big favor-avoid this chain and service your furniture needs anywhere else. I've had great experiences with Kane's, Rooms to Go, and Cort, etc... You'll deal with professionals in those locations.

Had a great experience with Gary as my sales person. Very informative and patient. Furniture not…read moredelivered yet, but the process was simple and easy.

This place is A-OK! This shop serves its purpose for testing out Tempur-Pedic's newest options…read more With thatI would recommend ordering online. We came into the shop knowing that we wanted the Luxe Breeze mattress and needed guidance on the power base. The associate that greeted us kept showing us mattresses that didn't have the Breeze technology, but after a lot of unnecessary wasted time we got to the Luxe Breeze. Keep in mind that the OOLER will definitely get colder, but if you have back pain, the manipulations the Tempur-Pedic's base system offers is the way to go. The Tempur-Pedic system consists of two parts: the mattress and the power base. Our associate ordered a split King Power Base, but not a Split King Mattress set. When we inquired if we should do a dual mattress, they brushed off our inquiry and explained that if we don't like the single mattress we can always get our money back and go for the dual. Let me remind you, we came in for a holiday special they were running. It appeared that the associate was struggling with the computer system and the deal we had found online, and didn't want to redo the entire order. The entire process was confusing and not worth the little we saved. Our unit was on back order, so we had to wait a month. When the installers came, one side of our bed didn't light up. They said they would order a brand new light kit and bring the new system, but this never happened. We do wish we would've pushed for the associate to put I the order a different way to get the dual mattress as well. My husband and I have different injuries and often have to settle for one person receiving relief over the other. The product stands though! Prior to getting the bed, I was averaging 3 hours of sleep. Now I'm up to 6, and I can attribute this to our mattress. Overall, you would think there would be better service and quality control when ordering a $10,000 bed. But the product is good, and we are happy with it.

I have been a loyal Tempur-Pedic customer for many years. Four months ago, I purchased a new bed…read morefor my fiancé and me. Unfortunately, one of the legs recently broke off from the screw, despite the bed being relatively new. When I contacted customer service, I was informed that because we purchased a floor model at a discounted price of $4,500, the product was not covered under warranty. This was never made explicitly clear at the time of purchase. While trying to resolve the issue, our representative, Eric, informed us that we could not replace just the broken leg--we would need to purchase a full set of six. Additionally, the email we received listed the cost of labor and parts as $89. However, during a follow-up phone call, we were told that labor was not included and that there would be an additional $135 charge for a technician visit. Given the significant investment we made and my long-standing relationship with your brand, I am very disappointed in how this situation has been handled. I expected better support and clearer communication from a company of Tempur-Pedic's reputation.

I am posting this review to let all customers know to beware of this company. They sell fake…read moremattresses and use reputed brand names to market their fake mattresses. I purchased a Saatva Classic from an associate named Johnny. I used the mattress for a couple weeks and noticed it felt very odd and uncomfortable. I then went to a store and tried the authentic Saatva Classic and it felt completely different from the one he sold. I had someone from Saatva do an inspection on my mattress today and they confirmed that the mattress we bought isn't authentic. I contacted Johnny to let him know that what he sold us was fake. He then apologized and said he would do an exchange for us for another mattress because he can't process any refunds, only exchanges. It was weird to me that he couldn't refund me even after I found out what he sold was fake. He then asked me to drive 45 minutes to his storage to check out mattresses that I can exchange for at no cost difference. I am 9 months pregnant and went to his store with my kid and when we got there , we tried other mattresses, we felt like we had no other choice but to select another mattress. So when we selected another mattress, he then asked us to pay $300 more. He never mentioned once before we drove there that he'd charge us more. He only said come try the mattress and we'll deliver it the same day. I left crying because I faced such a complicated drive during the last 2 weeks of my pregnancy to fix this issue but he was a total scam and a very greedy person. I have sent his company's information to business bureau now to help me get this issue resolved. I don't want any other customer to face this issue like I did therefore posted a review for a full warning. A mattress is something you sleep on for years and decades. Everyone should get the product they pay. Nobody should ever receive fake products. Its just so wrong!!!

After purchasing a mattress from another firm, I was miserable and planned to return it. I began…read moresearching for a new mattress and found Premium Mattress Outlet on Google. Impressed by the high rating, I decided to check it out and I am glad that I did. Johnny was incredibly helpful, and it's clear he knows and understands the mattress business. He found two mattresses that perfectly suited my needs, and let me spend about 45 minutes trying both of them out while we chatted away. He also found a box spring for me that was exactly what I needed. He delivered both for a nominal fee. I couldn't be more pleased or say enough good things about Johnny and his store! My sleepless nights are over! Thanks, Johnny!

In short, I paid $2,000 for what was supposed to be a Disney Cruise line mattress and it was a…read moretotal scam. The mattress already had a rip and was so cheap I could pick it up as a tiny female. The owner forged my signature on a document saying I approved of the defective item. Stay far away from this business.

I have updated this review from my previous 1 star review. The owner has contacted me to try to…read moremake things right from my purchase in Aug. While they damaged my property on delivery, I guess you get what you pay for because OFE reallty does has great prices. However, the sales people are very friendly, which is what makes them a good salesperson. You aren't paying for service here. They would have received a 5 star review if they did the following- - Offer to fix the broken light upon delivery. (Delivery people broke a light, and nothing has been done to repair) -Delivered when promised- Ordered on a Monday, and was told that Friday, it would be there. It took much longer than that with limited response time. I had time constraints adn would have ordered elsewhere. -Informed me about set up being an extra cost. I am a cancer patient with limited stregnth. I was unable to move that sectional on my own. I would've paid extra. Ironically, the delivery person who broke my light offered to assemble for me (for a fee), but I declined. -Be more responsive. I shouldn't have to wait until Nov about a purchase in August. Other than that, I really love my couch. I took my previous review down, as the owner contacted me that it was hurting their small business.

If you need help with your massager, bed or recliner needs go see Ms Amanda @ Town Center store in…read moreJacksonville, Florida. She is the best and the most knowledgeable wellness coach. She is very thorough and best of all she will take of you after the sale. Ms Amanda Thank you again and we will be back. Highly recommended. Easy and smooth transaction and also Mr. Gio you are the best!

My wife really likes the HUTECH KAI chair. The staff there is very good. Delivery and set-up was…read moregreat. The problem came when we tried to get a problem fixed in the second year of ownership. We were sold the chair with a 5-year warranty including parts and in house labor included. With this chair the bottom of the seat material gradually stretch out such that her bottom was being hurt the the metal from after sinking down into the chair. They fixed it after the first year. But considered the second year as 'normal wear a tear'. they wanted us to pay about $1,000 to fix it (parts and labor). We have to fix it because the pain from It is terrible. We try to put towels etc to cushion the bottom, but it doesn't work well. My wife is not heavy, not sure why it stretched. Hated to send the review but needed to warn others, in case it happened to them. The chair cost $11,744.44.

Not bad for a layaway type furniture store. You can buy the…read morefurniture out right or you can finance it . I came here looking for a dining room set when I moved in to my condo about five years ago . The prices were decent, but I didn't find what I was looking for exactly . They do have a good selection of furniture like beds, chairs, and couches . Maybe I'll check them out again when it's time to upgrade !

Don't miss out on Orlando Furniture Outlet. Great customer service and prices. Plenty of variety in…read morestore and additional items in their catalogues available to order. Juan helped me find exactly what I needed.

We worked with Sandi. She was the manager of the store. She greeted us as we walked in. Helped us…read morefor about an hour to understand all the differences in mattresses. They also had interested free financing which really helped us. I would greatly recommend this store and Sandi.

This store has Wonderful deals, and very courteous service! The salesman - Jake Vincent- was SUPER…read morehelpful and explained the differences between the types and quality of each mattress, and ended up selling us 3 new beds for family members! Very good experience -we will come again! Lois from Debary