Such a unique and amazing experience! I came in for the Gua Sha facial and absolutely loved it. She…read moreused a combination of Gua Sha, deep meridian hammer therapy, massage, and oxygen infusion. I could immediately see how much less puffy my face looked afterward. I also carry a lot of tension in my jaw from TMJ, and my jaw felt SO relaxed after the facial. She was incredibly thorough and you can tell she really knows what she's doing. They offer a ton of other traditional Chinese massage treatments too, including full-body deep fascia release, which I definitely want to come back and try with my fiancé!

I am not a newbie to head spas. I've had multiple services at other places to have a basic…read moreunderstanding and expectations. I expect deep relaxation, calming scents and music are nice but not mandatory, super soft and clean hair, and I do not expect a luscious silky blow-out on my curly/wavy hair; It's usually a quick/rough dry. I made an appointment a couple days ahead to do something nice in my last stretch of pregnancy. I wasn't expecting this to be a glamorous place; rather a nice, practical spa with good service based on the reviews. And I would say the general vibe matches that description. A very nice woman greeted me, checked me in and took me into one of the rooms with two beds. The beds are not adjustable, and I can't lay on my back (at 37 weeks pregnant). Most places would try to accommodate with pillows, but I don't think the woman understood what I was getting it. She wasn't fluent in english (which is fine), but I would expect a spa to know the basics when catering to pregnant women. She was laying thin blankets down which made no difference, and in the end she helped me adjust my lower body with pillows so I was partially on my side/ twisted with a pillow under next to my hip with flat upper back. I re-positioned multiple times through out my appointment to be somewhat comfortable. They had my eyes covered with a folded towel, so I couldn't see, but I think the door to the room was open. I could hear other patrons outside and general chatter. I would have preferred a closed door service, especially since I was a little exposed. (Unlike some of the reviews here, I was not given a shirt or robe. I slipped my bra straps off and kept my shirt on my chest + their light blanket, which btw had a musty smell). The little shoulder and head massage was okay. It felt nice, and basic. The hair wash was also quite typical... it felt more like a salon wash than a therapeutic/relaxing treatment, even though it was quite long. She could have been gentler. I think they shampooed my hair twice, and did a quick conditioner rinse. I feel like the conditioner was put right on my scalp and not really dispersed properly to the ends and quickly rinsed off. Then the final rinse involved the curved shower head on my scalp directly in one position for a few minutes, which felt like a torture. I moved my head around a lot during this time to get some relief and movement. Lastly she tried drying my hair while I was still laying down, with no product and I had to stop her. My hair on top felt super frizzy and dried out, while very wet underneath. I also don't think they have water filters since my hair felt rough, a bit sticky, and smelled a bit musty. I had to rinse my hair at home and condition the ends. Final outcome - Yes, my hair felt very clean. However there were too many misses that I cannot recommend this place.

Relaxing, and the customer service was great. I will come again and try other services. The staff…read morewas attentive and made sure i was comfortable.

Very disappointing experience. They tell you to arrive 5 minutes early, but when you do, the door…read moreis locked and there's a sign on the glass saying, "Do not knock." Not a great first impression. During the massage, the A/C was blasting the entire time, making it uncomfortable instead of relaxing. To top it off, after I left a tip, they asked for more. That was incredibly unprofessional and left a bad taste. No reason to go back after that.

Upon departing after my first visit my scalp is tingling in a very good way! I recently shaved my…read moremid back naturally curly hair off to rid myself of all artificial color (ageism was real during a recent job search) and do a re-boot. I've been wanting to try a service at Pure Skin & Scalp for some time, I'm very happy with my experience, the staff and the products along with the energy boost Ginger and Beet Root shot at the end. Please note you have to find street parking, there is no elevator you have to climb stairs, which aren't awful... it is all worth it, I will be treating myself to monthly visits moving forward.

I purchased my mother a gift certificate for a service at this place last year. My mom then…read morepurchased another gift certificate for a friend so they could experience the service together. They went and enjoyed the service but afterwords is where things went south. They charged a service fee which was perfectly fine so my mom and aunt paid those fees in cash so it would go directly to the team members that preformed those services. After leaving the facility my aunt was chased out side because they do not accept. The receptionist gave my aunt the cash back for my mom's service and for hers. My mom called later to make sure my aunt was not charged for the $30.42 service fee. The following day my mother received a confirmation email for two new appointments the next day and her credit card was then charged $199.42 for the scalp service and the service charge. She called to get this fixed and never received a return call. After leaving several messages she got through and was told this was done in error and they would reverse it but they would only be crediting her back $149.00 which was the original price of the service when I bought it last year for her birthday. Since last year the cost of the same service is now $169. Long story short this was a gift for my mother and they are now charging her because of their own error. The verbiage on the gift certificate is for the service NOT the dollar amount I paid for it originally. No where on the gift certificate states the dollar value. Due to this error on the company's part my mom is now forced to pay the difference in price because they do not know how to do business. My mother had request a call from the Owner due to these unauthorized charges. YOU HAVE BEEN WARNED. DO NOT SPEND YOU MONEY HERE.

You can tell this place was going to be really nice as soon as you turn into the Regent Hotel…read more They valet your car as soon as you turn in. Great welcoming party as soon as you drive in. After exploring and experiencing the Guerlain Wellness Spa, I think this place is the best spa I ever been too in all my years and experiences of having a spa day and I had spa in Las Vegas, Tennessee, Maui, Kauai, and Oahu. Love this facility and it's beautiful. If the lobby you entered going to the spa is beautiful, you would expecting nothing less. Great staff here as well as they did provide great customer service. Our massage therapist were awesome and they did a great job. I love that they have relaxation area for each side plus the co-ed relaxation room that was very elegant and loved how they have samples of their products in the co-ed relaxation room...great idea and these were definitely great products...loved the fragrances. I would love to come back here whenever we are in the area. I strongly recommend this place to anyone. Today we celebrated our anniversary with this treat and they really made this experience memorable, enjoyable, very relaxed and special. Can't wait to come back here. Love the fruit water they have in the relaxation room with the treats and teas. Loved it!

Treated myself to a service for my birthday and it was amazing. The staff was welcoming. The…read morefacility was clean. My massage was fantastic. I just got my hair done so I couldn't enjoy the jacuzzi and steam room, but I did enjoy relaxing with champagne and macaroons.

Came here to get a massage and had a good experience for the most part…read more I had the stone soother massage and requested the masseuse to focus on my shoulders and lower back. They worked hard on my shoulders, but I felt like my lower back was barely worked on. They also had some interesting massage techniques I've never experienced elsewhere which made me feel slightly uncomfortable, but overall it was still a relaxing massage. Overall it's probably nice to go here if you're staying at the hotel, but I wouldn't pay $200 + valet to just come for a massage. Facilities are nice though and staff was friendly.

My first time getting a massage to this place my massage therapist was Yessenia it was a nice…read morepressure and relaxing. Although it was quick it's probably because i didn't come early. So reminder make sure you come early so they wont add it to your appointment time. On point! I was a bit disappointed about the pool it was kind dirty like grass in it. Seems like it wasn't maintained for a high end hotel. But overall it was a nice a day to unwind.valley parking fees. I was referred by resortspa club but couldn't do appointments there and if you booked directly they don't honor points which was another disappointment. ‍

It's calming from the moment you step inside. One of the employees was actively saging the place as…read morewe checked in. This is not an elaborate spa with changing rooms and a quiet lounge in the back, at least not that we saw. It's more like the chain massage spots - where customers wait in the lobby - but nicer. Rachel was a great massage therapist, applying just the right pressure for a therapeutic massage. The only issue was the face cradle. The pillow and cover kept slipping so at times thay my face was repeatedly pressing into the hard metal (or plastic?) bracket and we kept having to adjust. That dampened the experience a little bit. The staff was kind and welcoming.

Truly wonderful…read more I've had the massage, red light sauna, and multiple antioxidant facials. The experience varies depending on your person, but is always good. Note that the 30 minute antioxidant facial doesn't include extractions. Makes sense with the time restrictions but just fyi.

I had a fantastic, relaxing time here! My appointment was with Yasuka and she was incredibly…read morefriendly and calming. I was nervous when reviews said it was noisy and in a shared space but that felt very misleading. It's a small, personal space perfect for a spa atmosphere. Yasuka gave great recommendations for scalp care. Ive been to a few headspas that felt just like an aimless hair wash, but this service had intention and provided a relaxing massage to both your shoulders & scalp. Also worth noting this is the most comfortable recliner I've been in at a headspa! Usually my neck is at a bit of an angle to reach the sink but this set up was seamless. Make sure you add a blow dry so you don't leave with wet hair!

Amazing head spa experience! It's very comparable to the 1 in Japan or even better! The place was…read morevery hidden & quiet & service was supreme! I would definetely come back!

I've always had an amazing experience at Vela. Sulee always knows where I have the most tension and…read moreshe consistently delivers the right amount of pressure.

We had a wonderful experience at Vela! The receptionist, Desiree was so friendly and organized. We…read morefelt welcome right away with some hot tea and a calm environment. We did a couples massage and I had Sarah and felt that she did an incredible job! I was very relaxed and appreciated the pressure and maneuvers. I do recommend going to Vela!