What a little slice of Heaven this place is! The incredible staff went above and beyond to make my…read morebirthday a very special day of pampering (shout out to Emily). My reservation at another spa fell through and The Raven did not hesitate to make room for me -- last minute -- on a Saturday! My massage was skillfully handled by Jasmine (amazing), and I had the best facial I have ever had, given by Emma. Support this small business!

They sold Groupons and they're closed. I got a refund and that's called a scam. SMH…read more..... Response to this response. Lady I care about MY experience which was I bought a Groupon and when I called to make an appointment your number wasn't in service, I had to call the hotel to find out you left. Is that professional? The answer is no and the correct answer is an apology not some drivel about the community, have a day.

I absolutely love this place. I keep on coming back…read more Yesterday I had an amazing deep tissue by Andy. I came out feeling much lighter in both body and soul.

I was very disappointed with my experience, especially with the front desk. The staff member was…read moredemanding that I give a specific amount for a tip, which made me feel very uncomfortable and pressured. A tip should be optional and based on the customer's experience and discretion. I have no problem tipping when I receive good service, but I do not appreciate being told or pressured about how much I should tip. Unfortunately, this interaction left a very negative impression and is the main reason I would not recommend this place.

What a fantastic private spa oasis! This place is truly a hidden gem. I booked the Bungalow…read moreExperience on Groupon which exceeded my expectations. The spa is private; the only people in the entire space are you + the amazing esthetician, Heather. The lobby space is beautiful, green, and inviting. They only use Organic to Green brand products which have very clean ingredients (a huge plus for sensitive skin)! Upon arrival, Heather explained the treatments and we started with body dry brushing + coco oil body treatment. Then, she gave me a scalp scrub + hair mask. This process was probably around 20-25 minutes. Then, I was given one hour total to enjoy the private lounge, infrared sauna (set to 133 degrees F) and steam shower. I spent 25 minutes in the sauna before taking a cold shower using their products, including a lovely body scrub. I also ate a few complementary snacks (mini KIND bars and fruit bars). After that, we concluded with their Signature Facial (~60 minutes) that included steam, aromatherapy, extractions, microdermabrasion, face mask, and much more. All throughout, Heather was very kind and answered all my skincare questions. Would absolutely recommend. I look forward to coming back! Not to mention, the price is really good if you buy the Groupon for the Bungalow Experience. For a total of $160 (Groupon was about $85 with the summer promotion, plus a $75 tip based on the full treatment price), I had 2.5 hours of pure relaxation. I started my day stressed out, and now I feel so much better. TLDR: amazing private spa experience using organic products at a reasonable price! Highly recommend!

A truly great experience!! Heather is very knowledgeable and gave great explanations for the…read moreproducts she was using. She also gave really helpful recommendations! I appreciated how thoughtful she was! The experience was overall very relaxing. Wish I could go every month! Also love the candle scent!

I came with a group of girlfriends for my birthday and we had the best time ever!! Everyone kept…read morecomplimenting on how this spa was such a great choice to do after the beach. Before our massage/nail service, we were seated outdoors in the patio area and served complimentary fruit, tea, and champagne. The vibe outside was so cute and relaxing. It felt breezy and nice. The masseuses came out to put heated neck wraps on our shoulders and soak our feet in water with rose petals and rub our feet. We had fun chatting with them. The people working here are so friendly and fun! Our services were great as well, which included facials, swedish and thai massages, and a manicure. Love that there is an attached nail salon. We came in a large group of 8 but they were able to fit us all in the same appointment time. We paired up in rooms for the massages. After our service, they served us delicious coconut water and more snacks/drinks. The owner even surprised me with a little ice cream, and sang a birthday song, and gave us a bunch of spoons for us to share. They brought out a sweet sixteen sign for fun even though I'm definately way older haha. All of us had a lot of fun and laughs. Thank you so much for giving us the best time and making me feel special :) It exceeded my expectations and is memory I'll take away with me. Highly recommend for a girls day here!

I am really confused about this spa considering the great reviews and prices. The staff were…read moregenuinely kind and trying hard, but the whole experience felt like a neighborhood massage spot with luxury-spa ambitions. The amenities were cheap, the AC wasn't working, appointments ran late, and the operation felt held together by good intentions. Somehow a massage and facial became an almost four-hour adventure. The massage was fine. The facial was terrible. No one was rude--the place was just spectacularly unpolished. If you're looking for a basic neighborhood massage, you may be perfectly happy. If the website has you picturing a serene, elevated spa experience, lower that vision several floors. I went in for relaxation and left needing a glass of real wine and a legitimate spa day.

I have only ever been to one Korean day spa before this, so this was a great first experience at a…read moreBurke Williams Day Spa. They have great amenities here - I loved the silent whirlpool, the "waterfall mist" stall, the sauna, and the steam room. I loved the eucalyptus spray in the steam room. It was so relaxing to use the aromatherapy towels and cold towels after the sauna, steam room and whirlpool. I also spent a good amount of time reading in the solarium. I had an amazing Swedish/Deep Tissue massage (50 mins) with Caroline! I am very tense so we didn't get much farther than my back, but what was amazing was Caroline would adjust my massage as she came across different lumps and bumps. She did amazing work! Also, I am obsessed with their chamomile vanilla and orange juice drink. It is so freaking good. So relaxing. I would definitely come back to this location!

I'm a Deluxe member at Burke Williams, and while I've visited the Woodland Hills location many…read moretimes over the years, this review is specifically about the Santa Monica location. I live on the Westside, so Santa Monica is my home spa and where I go at the end of every month. I usually spend four or five hours there, have a couple of services, relax in the quiet room, and give myself an afternoon to completely decompress. I genuinely love this spa. The facilities are beautiful, the atmosphere is relaxing, and the people who provide my services are consistently wonderful. That said, after coming here month after month, there are two things that drive me absolutely crazy. First: THE PHONES. There are signs throughout the locker room/spa area stating that cell phone use is not allowed, yet every single time I'm there, women are on their phones. This is a LOCKER ROOM. Women are changing, showering, getting dressed, and walking around completely naked. Nobody should have to wonder whether someone nearby has a phone with a camera pointed in their direction. Almost every visit, I end up going to the front desk and asking an employee to come back and remind grown adults to put their phones away. Burke Williams really needs to find a better way to enforce this policy because, at this point, the signs clearly aren't enough. This isn't simply about maintaining a peaceful spa environment it's about the privacy of every woman using that locker room. My second complaint isn't really about Burke Williams at all. It's about some of the guests: PLEASE TIP YOUR SERVICE PROVIDERS APPROPRIATELY. I am continually shocked by what I hear people leaving as tips. A $250 massage and a $15 or $20 tip? A $350 facial and a $20 tip? On my most recent visit, I watched someone check out after receiving more than $700 worth of services from two different providers and leave each of them a $20 tip. These massage therapists and estheticians are skilled professionals providing services at a high-end Southern California spa. They work hard and take wonderful care of their clients. If you can afford to spend hundreds of dollars on luxury spa services, please budget enough to appropriately tip the people providing them. I regularly see the same providers, appreciate them tremendously, and tip them accordingly usually $50-$60 per service. And yes, I am treated exceedingly well. There's a reason for that: I value the people who take care of me, and I make sure they know it. Despite these frustrations, I love Burke Williams Santa Monica. It remains one of my favorite places to relax and recharge, and I'll continue being a Deluxe member and coming every month. I just wish this location would get much more serious about enforcing its own no-phone policy. And to my fellow spa-goers: put your phone away, respect other women's privacy, and for goodness' sake, tip your service provider properly. Luxury services and bargain-basement tipping do not belong together

The spa is located inside lovely Casa Del Mar. It is quite tiny and intimate, has everything you…read moremight need including soft robes and slides to change. Our deep tissue massage experience was impeccable: Lisa technique is the true perfection ( polished through 20 years of service !) and Liv(?) is absolutely amazing therapist as well. The temperature of the room, a heated pad underneath, a heavy feel blanket, hot wet towels, the product they use, etc. small details created pleasurable flawless experience. After the treatment, enjoy a comfy relaxation area with some tea & snacks. *I believe it is the same spa people for both Casa and Shutters.

I don't ordinarily write reviews, but I feel obligated to share my poor experience at Sea Wellness…read moreSpa. I have visited countless spas all over the country, so I write this review with plenty of other good experiences to compare it to. The good: Scheduling was a breeze. I thought it seemed a little unorthodox to not provide a phone number (it seems that appointments are only scheduled via an online form), but I was able to secure the services I wanted on the date/time requested. My husband and I scheduled 90-minute deep tissue massages and facials (60-minute gentleman's for him and 90-minute oxygen for me). Just before we began our massages, a staff member let us know that the esthetician who was supposed to perform my husband's facial called in sick. We were disappointed, but they offered us some products to make up for the last minute cancellation. This was unnecessary and unexpected, but we were touched by the gesture. Additionally, my massage therapist was very sweet. It was an effective and relaxing service. The bad: The spa as a whole simply does not meet the standards of the rest of the hotel (the spa is located inside of the Casa Del Mar). In fact, it feels like the spa was a complete afterthought. The space is super tiny. The relaxation lounge is so small that it feels like you're walking into a closet. The locker room situation - absolutely embarrassing. There is only one restroom, one shower, and no designated area for changing, unless you want to change right in front of the door that could swing open at any moment. Because of this poor locker room design, another guest was changing in the restroom, which just so happened to be the only women's restroom on site. I needed to use the restroom, so I asked a staff member if there were any other ladies' rooms nearby. The only option presented to me was to enter the men's locker room and use the men's restroom. Gross. It probably goes without saying that all of the other basic spa amenities you'd expect to find at a hotel of this caliber, (such as a steam room and sauna, hot tea and so on) are also missing from this establishment. I could've overlooked these issues if the rest of my experience on site was top-notch, and as previously mentioned, my massage was very nice. However, my facial can only be described as hellacious. The esthetician was so aggressive during extractions that I actually burst into tears when I couldn't take the pain anymore. Keep in mind that I receive facials regularly, and have done so for many years. I am familiar with the process. I have NEVER experienced extractions so forceful, and an esthetician so unsympathetic. My skin was unbelievably irritated and inflamed afterwards. Two days post-treatment, and I am still experiencing not only redness and inflammation, but also scabs from the extractions. Unacceptable. I'm shocked and disappointed. I don't want a refund. I don't want or expect anything from the spa or Casa Del Mar in an attempt to make up for this terrible experience. I just wish I hadn't scheduled anything with Sea Wellness Spa in the first place, and believe that other guests should know what they're getting themselves into before visiting.

I've been wanting to try a headspa for the longest time! My husband gifted me this for Mother's Day…read moreand I was NOT disappointed. Michelle was absolutely amazing. Once I got there I changed into a gown and laid down on the bed they have there. The room is dim with relaxing music playing. Then Michelle checked out my scalp and repeated told me how healthy it looked and how beautiful my hair was. She was full of compliments and the sweetest! I booked the 45 minutes and I might have fallen asleep that's how relaxing it was. She really has a gentle touch as she's massaging your head! It all just felt so good! I definitely recommend if you're looking for something relaxing Had a cute snack bowl with snacks and water for you too! Easy to find the business and free 90 minute parking in the structure.

My experience at SkinGuru Spa was amazing! Michelle's energy is welcoming, nurturing, down to…read moreearth, and fun- which put me at ease instantly. My service was lovely (mini hydrafacial) followed by dialogue regarding recommendations for daily skin-care hygiene- which I have been consistently using and noticing results :) Her space is so magical- a little tranquil nest where you can rest your mind and body. I am writing this in anticipation of booking my next appointment- see you soon! :) Highly recommend!

I love coming here for deep tissue massages with Jeff. This location is so relaxing, and all the…read morestaff are incredibly kind and welcoming. The front entrance has many seating areas for you to relax before and after your massage. Inside, it appears like a renovated home that has multiple massage rooms. You can also do your massage outside in the backyard space, which also has a great lounge area where you can recover. Jeff is a great massage therapist, and he's very good at identifying and targeting areas that can use some work. After just a few sessions, I have felt so much better and feel rejuvenated for the long term. Willow Spa is only open a few days a week, so make sure to book in advance, especially if you have a preferred massage therapist. I have done metered street parking every visit, and it is easy to find. Definitely come check out Willow Spa!

Such a lovely gem of a place. I've driven past this location so many times and never realized that…read moresuch an oasis of tranquility was behind the main fence. It's like stepping into a whole other world of calm as you cross the entry threshold. I had a lovely foot bath and wonderful massage with Nicky. She was so attentive, asked me if I wanted focus on any particular body areas, confirmed with me how much pressure I preferred. Massage table was heated and Nicky double checked that the temperature was to my liking, adjusting as needed. I appreciated the air filter in the room as we continue to navigate COVID-19. I relaxed so much that I think I fell asleep for a bit during the massage. I left feeling so rejuvenated (almost regretting that I had to step back out into the real world!). Front desk staff (Chris?) was super warm and friendly too. I lucked out with 4-hr metered street parking along Santa Monica Blvd, directly in front of the spa. Otherwise it looks like 2-hr metered street parking along Santa Monica Blvd. I wish I had tried this spa years ago. I am so looking forward to coming back. Thank you for this haven of rest and renewal.

Incredible experience from the moment we were greeted at the door by the sweetest most gracious…read morehostess. The service itself consisted of a great deep massage, body scrub, shower and soak. I was completely relaxed afterwards for the entire rest of the day. It was my girlfriend's birthday and the hostess served us delicious tea and cheesecake while singing her happy birthday. Overall 10/10 experience! I will be back and highly recommend.

Well, I'm not sure if this worth my drive., but first time experience and I chose $220 but I wish…read morethis would have been a bit longer than I expected. This little hidden gem has a private room which I like the most, calm and comfortable quiet. I treated myself as a bday gift, thanks for the refreshment bday cake, and a beautiful rose. Not sure if I would be back.

I went in for a BBL laser treatment and left with burns that I am still dealing with 9 weeks later…read more It has been a long healing process and incredibly frustrating. The technician who did my treatment was very apologetic and checked in on me, which I appreciated, but that is where the positives end. I was told I would receive a refund and that any treatments to fix this would be comped, but I have not received a refund. They have also stopped checking in on me. I have called multiple times and emailed with no response, while still being charged the monthly fee. At this point, I have paid $1,352 to be left with burns and no resolution. The lack of follow through from management is unacceptable. I would not recommend coming here.

Wonderful staff and great services! My husband surprised me on my birthday with a reservation for a…read moreHealthy Gel Manicure at this location. I've always wanted to try it out, so I was very excited. The location is so aesthetically pleasing. Very nicely decorated, spacious, and modern. The woman at the front desk was very kind and luckily my nail tech was ready when I arrived. They have a beautiful room facing the street specifically designed for their nail salon. The Healthy Gel Manicure is meant to avoid any harsh chemicals and, instead, they use formulas that promote nail health with reduced amounts of chemicals. I was very surprised that my manicure lasted about three week. The color and shine was always there, so yes, this manicure is indeed long-lasting and chip-resistant, as advertised. My only complaint is that my nail tech left a bit more space between my cuticle and the nail polish. I understand that it is customary to leave a small gap, but comparing this manicure to previous manicures I've had, the gap was definitely bigger. Within one week, it looked like my manicure was much older, and after three weeks, my nails were long overdue for a manicure. I wasn't expecting a Russian manicure, where the nail polish gets closer to the cuticle, but please don't leave so much spacing.