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    Roofing Gurus

    5.0 (2 reviews)

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    Gutter cleaning

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    2 years ago

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    Jakub B.

    Thank You! It was a pleasure working on your project!

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    Everlast Exteriors Of Illinois

    Everlast Exteriors Of Illinois

    4.8
    (27 reviews)

    Everlast roofing has done a fantastic job repairing our roof after hail storm damage…read more They diligently worked with our insurance company to make sure our damage was covered and the pricing was fair. The job was done in one day and the quality was superb. They cleaned up so well, you couldn't even tell they had just spent the entire day replacing our roof and skylights. We are very satisfied with the complete job and they get a five star plus rating from us! Services: Gutter

    We chose Mike with Everlast over several other vendors due to quality and Mike's reputation for…read moregreat customer service. We started the process in early January and were told the windows would not be ready until perhaps early March, but were pleasantly surprised when Mike said they were ready early. We would have had them the first week of February had it not been for the famous below 0 degree temperatures in the area that week. We had them installed the second week of February instead. Pros: -Received and had windows installed earlier than anticipated. -Took 2.5 days for all of our 27 windows and back glass door replacement. Due to cold temperatures, they worked one at a time so the house wouldn't get too cold. -was honest and fair on pricing and received referral bonus up front. -Mike always answered our calls with questions promptly and personally would come by to inspect and/or help facilitate letting his vendors in if needed. -You could tell the difference in drafts in the corrected areas from inside day 1. No further drafts and they look great! Cons: -4-5 months after installation and 3 of our 27 windows have leaks. We alerted Mike to this and he sent his worker to take a look - they said it was due to the trim on the outside that they didn't replace. Before installation, they indicated that it is not part of their services to replace. However, they didn't tell us before or during that our trims were so old that they would leak - we would have replaced them prior to the new windows if we knew this. We asked if we needed to replace them before and they said no. One of the windows that is leaking does not even have trim on it. When they came out to resolve, they added caulk around the trim and bent flashing for us for the front windows. The flashing should have been installed in the initial installation to prevent leaks. We are not able to get it installed until the new trim pieces are up... Even though they did not inform us about possible leaks, they should have removed the trim and put a water barrier in place before installation and before new trim was able to be installed. -Mike and his installers have a bit of an issue with taking accountability for issues. We were disappointed when his installers broke the interior of a window upon installation - it was safe to use, and they put cardboard over it, but the resolution took 20 seconds and Mike's installers insist it was somehow the manufacturer's fault. It took weeks for us to have this corrected, even though, again, resolution took 20 seconds. -While in the process of service correction for said window, the manufacturer was inflexible on timing and was scheduling more than a week out. Mike's response was that it isn't in his hands. No apology for the inconvenience of the broken window or the inflexibility of his vendor. -The manufacturing vendor cancelled day of (1 hour before). Reschedule availability wasn't until 10 days later. -The caulking the install team did had bubbles and cracks in some windows and just didn't look like a professional did it. When we told Mike of this issue, he said caulking is an "art" and his people are really just installers and don't need to be perfect at caulking. We personally feel that if installing windows is 100% of their jobs, caulking would be part of that job and they should look 100% well done. We had to redo some of it right off the bat. -Every issue that came up, Mike would just say he hoped we could focus on the positive aspects of the experience. It felt very dismissive. -They left aluminum scraps scattered across the backyard where our young children play. Cleanup in the back specifically was just not done to standards. We referred him to my mother's windows and they generally did okay, but did break one of her personal stained glass art by not being careful. No compensation or resolution was offered, minus an apology. We appreciated his team's work and like the products in general, but there is definitely room for improvement in the customer service department and potentially the product itself with the leaks. Considering part of his selling point was 100% satisfaction, we were left disappointed in that aspect.

    Optimal Home Improvement

    Optimal Home Improvement

    5.0
    (6 reviews)

    Roman was awesome! Very informative on the process and helpful. Provided insight on insurance…read moreapproval and advice on colors.

    The owner responded to my request for a quote immediately, came out to my house, and by the…read morefollowing week, I had new 5 inch gutters to match my house with larger 3x4 downspouts and Gutter Glove gutter guards at the lowest of the quotes I had been given over the past month. He was responsive to my concerns re my previous gutters (mismatched colors, undersized downspouts, clogging, leaking, and continual upkeep). The owner saw that I needed a solution to an area where there was only one downspout for two levels of my roof, and added another downspout (one for upper; one for lower) and routed one downspout in another direction, per my request not to flood out my lower lying neighbor as previous). He was responsive to helping me attach loose pieces of vinyl on my siding and he had his crew even caulking and painting some trim for no extra charge to make sure my house is waterproof. When they came out to install everything, there were 8 men in the crew and the owner, and they were in and out, in 3 hours, with zero mess left behind. They even took a magnetic roller over my yard to make sure no loose nails were left. His crew made sure everything I wanted had been completed before leaving. They even did extras that I had never seen before like adding aluminium guards in particular areas like around the chimney to make sure the water is directed off the house. All in all, I'm very impressed! They definitely go above and beyond and there was no bill, until every last thing was done, and the owner returned and reinspected the job. When I gave the owner the payment, he went over each part of the gutter system to explain how it works and put in writing a workmanship guarantee of one year, and 20 years for parts. He told me to call if I wanted anything changed, since I had made a change to his original plan in one area. He was very flexible about telling me, if I wanted it to his original specs, just call and they'd change it. I'm excited about how beautiful my new functional gutters look on my home!! I'm continually admiring how pretty my house looks now. I can't wait until it rains!!

    Roofing Gurus - roofing - Updated August 2026

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