When we first contacted them, their response time was quicker than any other company we had reached out to. They came and did an estimate, were friendly, courteous and funny! And their estimate was competitive but way lower than others. They showed up on time every day, and did an excellent job. The inspector Marc was VERY thorough and polite. Would definitely recommend! read more

Roof inspection of my new house didn't mention any granular loss on the shingles & now the insurance company says we need a new roof to maintain coverage. read more

There is a reason why they are only 2.5 stars. They will be happy to do a roof inspection for free especially when you are buying a house. Then they are most likely going to be asked to do the work to "fix" what they said was wrong. I had over $4500 worth of work done but when you go to pay the bill you find that they charge you to use a credit card AND a fee to send money electronically from your checking. They do not attach a fee it you send a check snail mail to them!! When you call to ask why they give you and e-mail saying all complaints go to the e-mail (All I was doing was asking a question). I inquire via e-mail and I get this: Good morning, Our preference is to be mailed a check to our office located at 8430 Madison Ave Fair Oaks CA 95628. Any online payment, credit card/ ACH will have additional fees attached. BUYER BEWARE read more

Would be a 0 rating if possible. We paid them $2,484 in June, 2024 to repair a leak. That repair did not resolve the issue and they did another repair in February 2025 guessing again as to cause of the leak and reluctantly on their part at no cost. That repair also did not solve the leak. On 12/30/25, they came out to inspect the roof and told us it would be another $2,534 to repair the leak. Now, I certainly would not give them any additional money or hire them to repair anything as they continue to just guess and try to get more money. Their contracts cover them pretty well as to how they are written and there is not much recourse. They also absolve themselves of any interior damage or replacement costs. They aren't really interested in seeing the job completed and stopping the leak or providing customer satisfaction. I have already gotten one realtor to stop using them and will continue to get as many folks to avoid them as possible to save them the aggravation that we have incurred. No follow-up from inspector when I tried to explain to him that they never solved the issue after two tries and should fix it at no additional cost. read more

Roof Doctors - Roofing Near Me

Last January after the Los Angeles storm, I was denied my claim for a roof repair by my home insurance company. To fix my roof I went through 3 different roofers to get a quote, that I felt was reliable so I can move forward. They all told me that I need to get the whole roof replaced because the shingles were completely worn down and I had no plywood holding up the shingles. Not one of them told me what Roof Doctors ended up telling me, that I need to get a new roof done because of wind damage. Roof Doctors sent their inspector "Hector" who explained the problem and what he could to fix it. 1. With a chalk in Hand Hector drew on my roof where all the wind damage spots had occurred and took photos. 2. Created a full report and sent it to my adjuster on my behalf. 3. Insurance adjuster replied my sending their own inspector and agreed with Hector's report. 4. My home insurance approved the new roof. 5. "Jamie" from roof doctors contacted me to give me the good news and we hit the ground running. 6. Roof was finished in 2 days they started and ended on time. It doesn't stop there!!! The insurance company denied my request to get insulation after the roof replacement. I went back to roof doctors(Hector) and he wrote a report as to why I need the insulation and sent it to my adjuster on my behalf. Two weeks later I was approved for new insulation. Roof Doctors were able to get the insurance to pay for the roof and insulation which came out to be $41,500. My fellow Yelp users who are having roof problems especially with the insurance company, give Roof Doctors a call first and I promise they will take it from there. Unfortunately, insurance companies do not respect their customers so you have to bring professionals to the table who know how to talk to insurance adjusters. Jamie said "will get it paid for" and I replied "yeah sure" I've never been so happy to be wrong. Good luck to you all who are having roof problems. read more

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Schedule an inspection a week prio, found out the day of, and not in the morning, that they don't actually go out to the area anymore. Tried to give me some spiel about it being a recent development, but when I talked to the actual inspector, he said he doesn't go out there anymore. No alternative given, no problem-solving, just a whoops our bad. Absolutely terrible. read more

Zero follow up and zero photos provided to me after roof inspection and zero quote provided for repairs. Hard fail.

Actually 0 rating Horrible customer service Job promised said would take 10 hours to 2 days Workman was at house for 4 hours and our bill was 3837.00. All the work discussed was not performed Couldn't get an actual person to discuss this just received demanding rude emails read more

Bunch is scammers. 4 yrs ago when I bought my house they said the roof had 13yrs left on it. Fast forward 4 yrs and now I'm selling it, roof doctors did the inspection and said the roof needs to be replaced.... How?!? It's only been 4 yrs. Had another quote and they said roof definitely has some years left on it. Sounds like Roff doctors is hurting for money. I'm furious read more

The Roof Doctors conspired with realtors to overstate the remaining lifespan of the roof in order to induce me into buying the house. They provided false information, claiming there were 10 years of life remaining on the roof. However, just one year later, I observed shingles peeling off. To add insult to injury...Upon inspecting the supposed repairs they had conducted, under a 2-year warranty for the previous owner, I noticed that they had arranged the tiles in an unprofessional manner.Furthermore, when I contacted them within the two-year warranty period to report issues with the roof, they provided a fraudulent assessment of the roof's condition, asserting that nothing was amiss. In reality, I require an entirely new roof. These individuals are reprehensible scammers, displaying a complete lack of ethics. I copied this of the BBB from Latasha. She could not of said it better. DO NOT USE ROOF DOCTORS. SCAMMMMMMM read more

Roof Doctors - Roofing Near Me

Absolutely the worse pricing out there. It's like a scam, they use him for home sales so he has you over a cliff. The buyers think that's what should be getting as a contingency, so now you feel like you have to pay this guy this inflated price or lose your sale of your house. And he knows it. Never use this guy! read more

BEWARE. AWFUL and EXPENSIVE!!!!!Had to redo some work. Drag. Messy. I have been told since that they simply hire subcontractors, which I believe, but staff told me the workers r employees. Called and texted owner, Adam, cause there were ISSUES, and he LACKED the decency or professionalism to even respond. Way low on BBB rating too. Ugh read more

Called for a roof repair. I gave the address and was told they won't go up that high. It requires a standard double extended ladder - 2 stories. I (a 50+ year old female) have gone up there many times on a double extended ladder. I have to question if this is really a legitimate roofing company, if they won't go on a very slightly sloped roof using a standard extended ladder. Something is very off with them. read more

My home warranty company had them come out to inspect the roof. They came over with little to no notification. They then came to work on the roof at 7am with no notification. They just went on my roof. They claimed the start date was in the contract, but there was just an approximate start date. I told them to leave and they charged to cancel my contract. There was no one to call to discuss my problems, just everything through email. Super unprofessional and not trustworthy. read more

It's has been very unpleasant dealing with this company. Their CFO Craig doesn't seem to realize their work is incompetent but will sue you before even mailing a "courtesy" letter regardless after their faulty repair!!! ***Do not hire this company, they do NOT KNOW what they are doing.*** ** Substandard work** went from bad to worse when asked that they fix their faulty repair! Inferior techniques & materials! They don't even spell out the specific materials that they use- cap sheeting? Whose cap sheeting, they are not all equal. Look at the pictures they are a progression of bad- my patch repair then their horrible idea of a fix!! Ugh $3000 for read more

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I think this company is funny on how they have to defend every bad review instead just accepting the responsibility on them dropping the ball. Even after they came back to fix there mess ups. I flew my drone and here are more broken tiles. Brian is right I bought the house. They were used for an inspection. It rain hard, I had a leak, I used there services which they came out and did there repairs but then missed 4-6 tiles that are broken and my valley that they didn't clean. I called back to tell them they can back again to fix. After they left that when I flew the drone and still more broken tiles. Oh and instead of replacing the tiles they patch with caulking. Should a consumer call them back for the third time. I don't think so. Just saying use at your own risk. They still can't do the job the first time or even the second time. Always people get a second or third bid on any contractor of what ever trade that works on your house. I made the mistake and didn't. read more

Roof Doctors - More broken tiles from drone after they left for the third time. - Roofing Near Me

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I am a real estate agent and Marc Vickers , the roof inspector came out to inspect one of my properties that will be going on the market. He was very through with his inspection. He even went over beyond his inspection and unclogged the rain gutters. I highly recommend Roof Doctors. They are a top notch company! Thank you Marc, Cathy Ruiz, Sotheby's read more

If I could use ZERO stars, I would! Do not use this company. Their 2 year roof certificate isn't even worth the paper it is printed on. We reported a leak after purchasing our home. Within minutes of the Roof Doctors inspector getting on our roof, he commented how the valley flashings were failing and insufficient in size, causing the water to overflow which was causing our leak. Well, the kicker is this is the same inspector who inspected the roof during our escrow and issued the roof certificate to our Seller - why wasn't this remedied by the Seller! The flashings certainly didn't fail within months of our purchase. The inspector and the owner are unprofessional and have incredibly poor customer service. I would have at least expected a credit back of their $65 service fee. read more

Gosh! Not sure where to start. To avoid building the watch, let me just start by a simple statement. DO NOT USE THIS COMPANY!!!! Hired them back in 2019 for a roof inspection. Fast forward, we had them come back out this year to add removal of sky tubes to the list. We hired them in October. The first red flag was: 1. They kept moving the appointment around. And told us WE WOULD HAVE TO CALL at 8 AM to find out IF THEY WERE COMING...and at what time. What kind of establishment develops this type of customer service? After moving us around three times, they showed up on a weekend. Let me remind you all WE HAD TO CALL that morning to find out if anyone was coming. They also have an email disclaimer that they can show up and nobody needs to be home... Red flag #2. Who works on a roof without the homeowners home? Once here, they started work and that was to remove the sky tubes. Red flag #3. They works hack saw fell through our roof, through the sky tube into our home!!! Small children were home, construction workers in thr home were feet away from the wreck as was my husband. It would have killed someone. Photo attached. Red flag #4. The roofer had to come back to complete the work. The day he was to arrive, he was about 4 hours late. The reason? He had to search high and low to find our type of shingle. HOWEVER!!!! HIS BOSS OMAR told him to just put any shingle on it...who does that? What kind of manager or company tries to trick the client or not be honest upfront? And why start a job if you don't have the right parts? Red flag #5. We tried like hell to get a call back, an email from management. Nobody called one time to apologize or offer to pay for the damaged ceiling. Instead, I got a survey , and then I finally got a back and forth pointing the finger type response. SMH. I got an email from Lisa Crock. Not a phone call...and email. Basically saying sorry, but nobody was hurt. I explained that not all of the roof was repaired per our first inspection...no email reply. Not that I was expecting it. PURE LACK OF SERVICE, COMPASSION, QUALITY OR INTEGRITY. We are remodeling our entire home, and by far Roof Doctors was the worst decision we made to help us repair our home. I would highly encourage you to look elsewhere. Adam Wilsley(sp) clearly isn't involved in his company or people. I can't imagine an owner allowing this type of service, behavior or lack of values bleeding from his company. GFY! read more

Roof Doctors - Removal of sky tube with saw blade that fell through our house. - Roofing Near Me

January this year I was about to buy a house.. I called Roof doctors for a Roof inspection and repairs Estimate.. the inspector back then was Marc Vickers And the Repair Estimate came to $801 Not bad I was thinking.. the house was a short sale it took 3 months for the deal to closed.. we called last week they came back again.. the inspector this time was Drew Beck with a Estimate of $6,464.. Really??? 9 months after and the price is now 6K I'm sorry this is enough reason for me to stay away from this company.. read more

The roof had more damage than they had anticipated. They were not able to do the additional work themselves. I had to find another company to fix the damage and then RD came out and did the roof. Waited a couple of weeks to hear back from RD when they found the additional damage. They do not communicate at all. They just show up, unannounced and just leave without saying a word. Took almost two months to get the roof done, so it was open to the elements almost the whole time. I had to call them a couple of weeks ago to have them cover it with plastic because it was supposed to rain. Their price was fair, I haven't been on the roof, so I can't say what it looks like. The biggest complaint is the lack of communication and the time it took. read more

Deceitful business practices advertising a free complimentary roof inspection when in fact it's not free. I checked to make sure for my specific city on their site it was free as well and it was not when calling them but site says free. If your going to change policy and start charging them you should change website first so someone won't waste their time and give their information to a deceitful business. read more

Hired them for roof repairs. Came to check on the "completed" job and all the edge tiles were piled up and the roof exposed. It started raining. Contacted them & they said the contract didn't include putting the tiles back, just removing them, and I would've had to sign a 2nd contract to put the tiles back. A contract they never sent me. I had to pay them extra to put the tiles back so my roof wouldn't just be left exposed. They took no ownership and blamed me because I didn't think to ask for a 2nd contract to put tiles back on the roof. Who would hire them only to remove tiles and leave the roof exposed? It made no sense. Perhaps the worst part was their attitude that it wasn't their problem. Reply to response: I was the point of contact for this throughout, not my grandmother who didn't ever speak with you & has no email It's factually incorrect that you sent 2 contracts. You sent 1. You simply made a mistake, & couldn't take accountability for it or apologize. Reading the reviews I see this is a trend. You sent me an invoice stating the job was complete, and never sent additional paperwork that apparently you intended to send before you would put tiles back on. You guys never disputed that you never sent a 2nd contract, only in the reply to this review. Read the fine print with these guys before you sign anything! They are sneaky and relentless in trying to have the last word! With them, the customer is always wrong! Just look at their responses to reviews! read more

Roof Doctors - The "finished" job. Roof tiles stacked up and my roof is left exposed to the rain. - Roofing Near Me

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RIPOFFS AND GOUGERS. Contracted with them for $4,052 to do some repair work consisting of fixing a couple of slipped tile, mending (glueing) 8 tiles, cleaning valley flashings and some miscellaneous work on our 1 story house in Auburn. I thought the price was pretty steep but not knowing what exactly was involved in doing the job we hired them. I trusted that they were quoting us a fair price for the work. Scheduled the job for June 24th. The repairman arrived at 11am on the 24th and was finished and off the roof saying goodbye at 3pm!! FOUR hours it took one man to do $4052 worth of work. I called the office to clarify that there was some mistake here. Nope but you can call the man who estimated the job 'D' we will call him. I called and asked him to come to inspect that the work all had been done. He said yes and I complained that basically what amounted to $1,000 an hour was unreasonable and unfair. He just kept reiterating that 'we don't bid by the hour'. And that the particular guy who did the work was really fast. This is an outrageous amount for a contractor to charge. He eventually gave us a 5% discount bringing the overall cost down to equalling $950 an hour. Oh and as a last ditch to justify he tried to convince us that the man was here the day before as well. Absolutely false. We were home all day. DON'T USE THESE GUYS. read more

I started with them on Nov 20, 2023. The inspector Troy came out the next day & was very nice, professional & helpful. Responded with an estimate & scheduled the replacement of my skylights in a timely manner. After that, everything went downhill. He was a no show for the appointment - I had to call & find out why. They told me the skylights would have to be "special ordered" - but no one bothered to call or inform me. I had to call back 3times within the past 2months because they kept giving me 2week call back time frames that Troy would order them & call me back. Each time he did NOT call me back & I had to call. Jan 8, 2024 I had to call again. They said the material was JUST ordered, it will arrive within 10days & Troy will call me back with an appointment date. I complained about the time frame almost being 2mos with horrible communication & no apology. Not once did the rep offer an apology on behalf of the company & only replied "Yeah, ok." Today is Jan 23, 2024. I had to call again. They placed me on hold for 10mins & wanted me to hold for another 15mins while they heard back from Troy who was "checking" on the status of my order. I told them i will not hold & need them to call me back. I was PROMOSED someone would call back in 15mins.... it has been 1hr. This company SUCKS!!!!!! I was ghosted by their technician Troy who never communicated with me again and not once did they apologize for shitty customer service. I only tried this long because of the price. DO NOT USE THEM!!!!! D. Irving read more

Be very careful with this company. The estimators are incompetent and will come back with a second "estimate" that is in reality additional work. They will then send you an amended contract that is really an additional contract. Basically it is a bait and switch to get you to sign 2 contracts and have to pay them twice. The amount they will then charge you in total is far more than any other estimate you will get. Very unscupulous business practices and they will threaten you over the phone with a lien on your home if you argue with them. DO NOT DO BUSINESS WITH THEM. read more

It's incredibly frustrating to have experienced such a series of disappointments with Roof Doctor. After investing in their services based on the recommendation of my inspector and purchasing their warranty, I expected reliable and effective work. However, from the outset, doubts arose when heavy rain revealed a leak shortly after their initial patch-up job. Subsequent attempts to fix the issue only exacerbated the problem, with one instance resulting in mismatched shingles and a botched chimney repair that resembled amateur work. Despite expressing my dissatisfaction, the subsequent attempts to rectify the situation were equally unsuccessful, indicating a lack of expertise and poor communication within their team. My roof is still leaking so nothing has been fixed. It's clear that Roof Doctor's services do not meet the standards expected for such crucial home repairs, and I strongly advise others to seek alternative options to avoid similar frustrations and further complications with their roofs. Roof Doctor hires underqualified individuals for these critical tasks, as evidenced by punctured flashing, insufficient roof caulking, and misplaced nails that will inevitably lead to further leaks. I strongly advise anyone considering their services to look elsewhere to avoid the headaches and financial strain I've endured. read more

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Short version is, find any other company...they have a fancy website and will tell you how incredibly busy they are, but don't care about doing right by customers. We called our home warranty company because of some roof leaks...and were referred to roof doctors. We typically aren't thrilled with the providers the home warranty provides, but the policy was free as part of the home purchase and it provides some financial benefit. Roof doctors scheduled a time quite a ways out (they always talk about how busy they are, and seem to be proud of that, hence the responses in many yelp reviews). I understand companies are busy, which is great for them, but many roofing companies take a preferable approach which is turning down new business they cannot comfortably handle rather than dissapoint. The rep they sent out was very helpful while here, but that was the only positive. After that we got an incomplete estimate, and could never again get in contact to do anything further. They took another month to even send a report to the home warranty company. I called 5 times and emailed, texted, no responses whatsoever. They also sent a report stating i needed a new roof, which was not what the estimate they provided me reported. I have never heard another word from them after many repeated attempts to get a hold of someone. After getting a second quote from a reliable company...I further realized what a ripoff the roof doctors was. The new quote was less than half of what roof doctors quoted. Trust the other reviews here that it looks to be the big fancy name...but what a waste of time and efforts for a couple of months. Literally go anywhere else. read more

The company inspected the roof when we purchased our home less than a year ago. They were inaccurate. They informed us that our roof had an estimate remaining life of 14 years. We have issues with leaks and water damage and we have only been in this home for less than 1 year. They came out to evaluate the issue after I wrote this yelp review and is charging us now $3150 to fix the problem. They said they didn't know what was wrong but still gave us an estimate. There shouldn't even be a problem because they certified that the roof that it is in great condition when we had the home inspection less than a year ago. Stay away from this company. I do not recommend them at all. read more

Roof Doctors - Roofing Near Me

Well if you checked your records!!!!!! It was for a home in Vacaville that we sold. So yes you know who I am because I spoke to you don't try and shut it off because I moved across the country I still come to California quite a bit. It was a ridiculous situation that you guys put us in. And I am very specific and I spoke to people at your business several times. So if you have something to say don't say that you have no clue as to where this came from. I can send you all the paperwork if you need a refresher read more

Don't waste your time with this company. What a mess. I don't know how this company is still in business. I tried to schedule a simple inspection and small roof repair for my home on two separate occasions. The first time I filled out a form on their website. About a week later I got a call from someone who was at my house and wondering why I wasn't there. Apparently they had sent me an email with a day that an inspector would show up - no specific time window for the appointment or even a phone call to confirm that I had even seen the email. Solid process guys. I decided to give them a second chance about a month later. This time I called and spoke to a woman who made me an appointment for The following Monday. She told me that Mike would be here between 9-12AM and that he would call or text to let me know the ETA. So, Monday around 10AM I text Mike.. he tells me it's actually Troy coming out.. so I text Troy who tells me he's not coming until 2:30. We'll that won't work so I call Mike. Mike says Troy had all if that info, apologizes, and says he will call Troy and work it out. 15 min later I get a call from Troy who tells me he hasn't talked to Mike gives me the "I don't know who you talked to but I just got back from vacation and I have 13 stops ahead of you" bit. Oh, and Troy acted like a complete jerk just to close out my stellar interaction with these guys. What a terrible experience. Unless you like being frustrated and disappointed, don't waste your time with these guys. read more

Wow. I can't believe this is the review to get me back into reviewing on yelp. And it sucks it has to be a negative one. TLDR: go with a different local roofer in Sac. They are not worth your time and money. We used these guys 2 years ago on our roof and received and received documents stating completion of work and longevity of new roof. 2 years later, we call them again since we replaced our vents and noticed a hole in the roof. We set up a time with the roof doctors, and they rescheduled 3 times; notifying us only at the end of each day that the inspection was postponed. We asked what time they'd be around, and their response each time was "it depends when we get around to it". Other roofers we called gave us an exact time frame on when to expect them When the roof doctors did arrive, they took a few minutes to look at the roof and said, "yeah you need to repair the entire roof. The last people did a bad job". YOU GUYS DID THE LAST JOB!!! Anyways, other roofer businesses in the area actually took their time with the inspection, gave us a time frame on when to expect them, sent us pictures of the roof, and confirmed that the previous roofers did a piss-poor job. Aside, from saying the roof needed fixing, roof doctors didn't do any of the above. Listen to the other 1 star reviews and seek business elsewhere. As for whomever reads this on their business end. Y'all need to work on giving adequate times on inspections, and not send your postponed days/times so late. Everyone else is busy too and don't have all day waiting for you too POSSIBLY come by "some time today". read more

We hired Roof Doctor to repair a leak on our tile roof a year and half ago. Only one raining season had passed and now it is leaking again. I contacted Roof Doctor and they claimed that it is a new leak and will have to charge me another $731 on top of the $1200 I paid them a year ago for the original repair. The current leak spot is at the same location as before!! read more

Yes, I replaced the skylight and yes it is what they recommended. And they were WRONG! There was nothing wrong with the skylight. I wasted over $1300. These fools were not right about anything! If they put as much effort into customer service as they put into damage control, well, that would be a step in the right direction. But they keep doubling down on their stupidity. These nut jobs can't admit they screwed up, multiple times! Please take my advice, DO NOT USE THESE SUBSTANDARD FOOLS!!! read more

We've been having the same issue every winter. Roof doctor kept sending someone every time it rains but unfortunately they haven't fixed it yet. Initially, the leak was at one stop when we first called the company in 2016, however now it's all around the room and it has damaged the ceiling. I reached out to Northern California Roofing Company. They have good reputation. Initially, The leak was at one spot near the door however now it's all around and the ceiling damaged. I will have to call CA Licensing Board to complaint. I gave them chances to get it right, unfortunately they couldn't get it right ....... read more

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If you read all the 1 star reviews there seems to be a few common themes amongst the complainants with this company. We can say from our experience with them that we can substantiate some of these themes based on our experience. We hired Roof Doctors based on our realtors recommendation and we are very dissatisfied with their service in regards to the 2-year Roof Certification(maybe it just doesn't exist like unicorns). Basically, we spent thousands of dollars on their recommended repairs in order for us to buy their 2-yr warranty. When we had a leak about a month later however you may you guessed but it was the company's who installed the roof and not their fault so their warranty would not cover the leak. However, we do get to pay a $65 fee for them to come out and tell me that as long as they mall a copy of that invoice as requested. In all seriousness, I would not recommend doing business with a company that has such a faulty business model. In life we make decisions. The decision to hire this company was a bad one. read more

I should've known that when our roof inspection came back fairly clean, that it was too good to be true. Our roof inspection claimed that our roof was still good for another 10 years and that only minor shingle repairs were needed. With the rainy weather, we found a leak in the roof of our garage and roof doctors failed to let us know theres a dip in the garage roof... Just from pictures, contractors are able to tell there's major issues with our roof and that if left alone, the pressure of all the water build up would cause the roof to collapse. I'm really unhappy that Roof Doctors did not do a thorough job with our inspection. We were left with the false pretense that our home was in a better condition than it really is. I wish that I had read their Yelp reviews before signing off on them doing our roof inspection. read more

One of my go to companies for repairs, inspections and complete roof jobs. The guys know what they're doing and have always provided reliable and professional services. I must have used them at least 10 times and referred them out just as many. Used this company on my own hime as well. Most of the time it was for repairs and inspections and I was really impressed with the last job they did for me which was a complete roof. They allowed my client to pay at the close of escrow for a fair bid. read more

Roof Doctors - Before/during - Roofing Near Me

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UNRELIABLE & UNTRUSTWORTHY SCAMMERS I appreciate Bret's phone call today however it shouldn't have taken a negative yelp review for it to have finally occur. While Bret sticking-up for his employees is admirable, his theory the sellers getting back on top of the roof to spray flex seal after the inspection by Roof Doctors, is incorrect. What Bret failed to mention in his Yelp response below, during our conversation today I told him the next morning after the leak (Thanksgiving day) I had to borrow a tarp from my neighbor. This is when it was disclosed to me by my neighbors, that the previous owners had a tarp up above the kitchen nook last winter and they had sprayed some sort of flex seal as a quick fix it. This is exact location of the leak, it is a roof leak and the tarp I have placed up since the initial leak only further solidifies that conclusion as I have had no subsequent leaks. Bret is correct, I did turn down his offer for a free 'water test' a supposed $400 value. But Bret is also refusing to reimburse $900 for the 30min resealing job preformed on June 12th. Bret is correct l failed to pay an extra $250 for a roof certification, but what Bret failed to explain, the Roof Doctors fine print states they are not liable for any pre-existing conditions.. so I'm glad I saved $250 and didn't donate a full $1,150. Bret explained to me today on the phone he did not appreciate the Yelp scammer commit as he believes to have trustworthy and hardworking employees. On most days, that might very well be correct. However, the day that my roof was inspected must've been a different day and the inspection occurred from the ground. This inspection wasn't completed in good faith, especially not with the buyers 'ME' best intentions in mind. Maybe this is why Roof Doctors offer free roof inspections, because of someone yells out 'no leaks', the roof inspectors stop looking for any visible signs of potential problems. ********************************************** Roof Doctors was recommended to me by my selling agent to preform a roof inspection last May before purchasing my house. The Roof Doctors inspection reported no cosmetic structural flaws and recommend resealing around all flashing and vents. I paid $900 for Roof Doctors to preform this recommend task. The roof technician spent 30 minutes on my roof completing this job which I thought was extremely odd for $900. During the very 1st rainstorm of the year, November 21st, I had a major roof leak which caused interior damage. Attached are pictures of where the leak occurred and the prior home owners attempt to use black sealant to repair an obvious leak which was never disclosed to me and completely missed by Roof Doctors. Roof Doctors completely missed an obvious sign of damage during the inspection of my roof. After calling Roof Doctors to speak with management I was told they are all busy and I can file a complaint via email. I then emailed Roof Doctors Office Administrator Lisa Crocker and the only explanation Lisa can give me is the problem I have is a pre-existing condition and they are at no fault. No explanation was given as how and why the attached pictures weren't added and missed during the inspection. I have yet received a call back. Learn from me, DO NOT TRUST ROOF DOCTORS as they are UNRELIABLE and a UNTRUSTWORTHY business. Steve read more

The Roof Doctors are the worst roofing company I've ever dealt with in my life. Worst roofing company on Earth. I would give them zero stars but the app won't let me. I set up a appointment online. Unresponsive. Roof Doctors. A Code Blue Company. Then I called them twice to make an appointment. Someone finally answered. They were going to send someone out to my house the next day. I was home all day waiting for them. They never came yet they sent me an empty report via email and said that the client declined the service. A complete lie. I will never ever deal with this fraudulent company again. read more