Warranty repair was fixed by Justin in just a couple hours. Nice and cool again…read more Personable and polite.

UPDATE: I had another company come out from Oldham County, I had a misfire. with a simple fix they…read morefixed my issue and said I do NOT need a new unit. I cant believe what I went though with Dr.P. Tried to sell me a new unit. Do NOT recommend. Be weary, if you communicate any dissatisfaction, the team (husband/wife) tag team and scream. The husband was in the background literally yelling. I had to ask her to stop emailing me, in which she continued. I threatened to call the county attorney if she didn't stop. Not only did she NOT stop she had an officer call me to get my side of the story. He then called her to ask her to stop calling me. She is very dishonest. I do not post negative comments unless I feel the public needs to know. No business should ever scream and tag team a customer over nothing. It is on record however. I will NEVER use them again as well as 5 other people I have found in Oldham that feel the same. A good friend had a similar experience with them both. They are fake, not genuine people, it was their unprofessionalism that shocked me. Again, they will respond to this because they are terrified of a bad review, but I must tell others about my experience And share the truth! They have now updated their response FOUR times and is adding personal information about me on here that will likely result in a lawsuit as some should be very confidential. I will now be calling the BBB on Monday and my attorney in LaGrange to consult about what they have added on here.

My grinder pump kept going off and Mr. Smedley came out and took a look at our floats. He was able…read moreto get us in his schedule the next day and was very helpful in explaining what was going on. Mr. Smedley was very quick in getting to us when I called after hours to see if he could help, he really cares about his customers and takes great care of them. You can really tell he takes great pride in his work. I am very thankful he was able to come out as I wasn't sure if this issue would be something he could tackle and he Nailed It! Thank you, Mr. Smedley for your help, we appreciate you and all you have done for our family. I highly recommend Mr. Smedley and his team, as they go above and beyond.

From the owner: Hi, I'm Joe Smedley, owner of Smedley HVAC & Electric. I am fully certified, and service all makes…read moreand models of heating & air units. I also provide all types of electrical service including wiring, repairs, circuit breakers, etc. Competitive pricing, honest and reliable, and services fully guaranteed.

We woke up to our home being 54 degrees! We called Howe Heating & Cooling. An hour later Jared…read moreshowed up. An hour later our unit was working perfectly! Jared diagnosed our issues, explained thoroughly the problems, and fixed our unit. He replaced our capacitor & transformer & repaired some breaker connections (all for $300!) We have lived here 36 years, and this is the best AC/Heating experience ever.

From the owner: Howe Heating & Cooling maintains the comfort of homes and businesses across all of Northern…read moreKentucky, providing expert repair and service for air conditioning and furnace systems. Whether it's a routine maintenance check, a complex installation, or an emergency repair, we approach every HVAC project with a dedication to excellence. We understand the significance of your investment in comfort, and we strive to deliver quality work that exceeds expectations. At Howe Heating & Cooling, our commitment to quality is not just a promise - it's the foundation of our service philosophy. Contact our highly-skilled team today to discuss your heating or cooling needs.

They are the best around. We had our HVAC system replaced by them 3 years ago. We have used them…read morefor regular maintenance since then. The price was reasonable and the owner is hands on. Every time they have been here he has at least stopped by to say hello and make sure all is well. The techs are super polite and professional and the system is quiet and efficient

Danny is a great guy called him up today because my heat quit in the middle of the night. He told…read moreme he was at his grand daughter's birthday party and afterwards he would come and fix my heat which is 100% understandable family comes first in my book. He was very informative on when he would be here, he fix the heat in a timely manner and let me know future work that had to be done. He also did this on a Saturday afternoon for a reasonable price for it being done outside regular business hours. He definitely earned our return business in the future. Highly recommended

After a trip, I went to turn on AC for the summer and compressor (outdoor unit) would not start…read more Did a basic check myself and called for help on a week to be in the 90's. Sadly the 16 year old unit had a leak. Decided to replace old 5 ton Bryant HVAC. Called on Monday and installed on Friday by two guys who were polite and professional. Thank you! Maybe not the cheapest (Carrier 5 ton) but certainly a high level of service from a local business during a very busy week for them.

1st use of this company original estimate on heat pump annual check more than doubled with a single…read morepart worth $60. 2nd attempt they will not service a "big box" store mini-split system. Yes I did not want to pay $2k more to Steinhardt for a similar system, but I tried to use you for service. Good luck swindling customers with overpriced parts & inflated rates.

My heat wasn't working. I have a home warranty so I filed a claim and received a call 30 minutes…read morelater. Given a 4 hour window. Showed up right away. He inspected my heater and discovered the igniter was worn out. So he went and got the part, returned and fixed it. I'm very pleased with all aspects of my visit. Would recommend. I mentioned that pro-source had very few reviews and most are long ago. I always read reviews on companies assigned to me. So I made a point to give this review so others will see that I'm pleased with my service and professionalism.

The most unprofessional company have ever worked with. Our…read moreAC went out in the middle of a heat wave. Two techs came out to figure out the issue. They realized it was the fan that was completely shot. After taking photos of the unit and assuring us they had the correct information to ordera new fan, they left. Three days went by with no updates, sol reached out via text to Jen. They were apparently unable to get the information from the unit and hadn't yet ordered the parts. No letting us know that, no sending out other techs. When reached out for an update, they asked me to figure out the model number so they could finally order the parts. (Problems 1 and 2 - assured us they had the information when they didn't AND waited for us to reach out to them.) A week's gone by since then with no updates. I understand that they had to go through the home warranty and am not upset that it tooka while to get approval for the order. But we should have been told that at the end of the week. Instead, had to reach out to Jen again. I pointed out this was not professional (and unlike them - we've used them multiple times in the past, so we've come to expect a certain level of communication). At this point, Jen lost her mind. Apparently pointing out a bad yelp review is 'abusive". This has been the result. Maybe instead of arguing with a customer about how they were not in the wrong, they should do their damn job. Jen called us and blamed it all on her personal issues (so she clearly knows she's dropping the ball). I will be taking this to the Better Business Bureau. If you work with them, don't expect much. Jen needs to grow up and enter the real world. If a company can't own their mistake, walk away. Go to their Google reviews to see the texts between us. Petty, immature employees.

I have been a longtime customer of Independence, mechanical (Hvac) on Monday. I called having…read moreproblems with my air conditioning system and Antonio made an appointment with me today in between 8 AM and 12 noon. He then called today and basically said that they've had additional customersmore important than me and they don't have time for me. They're taking on too many customers and can't keep up. I recommend Rusk Heating And Air Conditioning. i'm one of their new customers today and moving forward! Then they've responded on multiple reviews stating that they called at 9:30 in the morning and that we didn't answer yet caller ID on all phone lines Do not support this, phones never rang. I've never had such poor customer service or been lied to by a contractor like this before. You make appointment you keep it. It's that simple.

After needing frequent repairs to the new Heat Pump installed by the builder of our home, we…read morefinally found reliable service with Independence. Later, we purchased a new Heat Pump selecting a unit based on their recommendation that was reasonably priced and dramatically reduced our utility bill. They service the unit twice a year.

We needed our AC unit serviced at home and Arronco was able to come out the very next morning…read more Shaun and his trainee were both very kind, knowledgeable, and professional. These guys offered up different options to take care of our issue and seemed very knowledgeable on everything. They definitely met our expectations and we will return to Arronco when we need HVAC help in the future. The price for the service and parts seemed pretty fair. Sometimes you just have to hire and expert and trust their work.

Very poor service, purchased a new system for almost $7,000 and asked for a new wire to be run from…read moreto the thermostat which the sales person said would not be a problem. Went to install new WiFi thermostat and still had the original wire. Called and explained the issue and took 4 calls to try and get their service rep to call me back. Told me I would have to pay to have a new wire installed. Would not recommend!