Extremely personable when first called, helped with insurance, got me in right away, working around…read moremy work schedule, and got my car in as soon as I came. He explained before I came in what was exactly needed and what my windshield had as far as the camera, defroster, and sensors. Spent time to be sure glass was put in correctly and did not rush. Explained what to do and not do for the next few days and even gave some swag! I know why this is an insurance-preferred place - they are AMAZING! And if insurance does not cover, they are extremely reasonable with their pricing. If you do not have insurance or do, definitely call this shop FIRST! You will not be disappointed.

Great service, facility and workmanship. Kept me informed on the status and when the job was…read morecompleted. Went over the process, very professional!

Sent to this company through insurance. Clean hand off and very communicative. Received reminders…read moreand such. Technician was very friendly. Everything seems good. I'd just say that there was/is debris from getting my windshield changed. Some on the dashboard and a splatter of the glue on the hood of the car. I hope that washes off easily. Waiting area story time: As I'm waiting in the waiting area, someone is having a phone call on speaker phone. That's not the most considerate, yes, but I don't know how long they've been waiting. One of the staff, then, hangs up a passive aggressive sign saying that people should not be on speakerphone in the waiting room. I find this rude considering the staff member didn't even address the customer. Just hung up the sign to guilt the customer outside. Thankfully, it's decent weather out. Also, the check in area is weird. It's a big opening and there are two desks. Instead of getting up to address people, you have to yell for the staff to hear you. And you have bad luck if two people are checking in at the same time. We were basically yelling over each other to be heard because the staff weren't getting up from their desks. Restructure the check in area so it's not so rude and an issue. Infomercial on the TV my entire waiting time. Ugh. If I need this service again, I'm just going to ask them to come to me. The office is not pleasant for reasons above. But I'm guessing their mobile service does much better.

Crack in my windshield from a road trip and went online to their website, insurance paid for…read moreeverything, super nice in person when I went to their shop and the phone customer service was amazing

If you're looking for an auto-body and mechanical shop that does it all, and does it all with…read moreintegrity and a true concern for quality customer service, go see Bank Street Auto in Orchard Park. They're tucked away in the back of a business complex, so they're a little tough to find, so call if you need help finding them. They do everything from collision repair to mechanical repair to basics of maintenance and vehicle care - even state inspections. Give Jeff a call and finally get started with a auto shop that you can trust!

Eric and his team at Bank St Auto and Truck give, without a doubt, the best customer service I have…read moreever received from a business. Honestly, I've never been treated better in any business that I have patronized. The quality of work is spectacularly excellent. I appreciate you guys!! If you're looking for a truck repair and collision shop, don't bother going anywhere else but Bank St Auto and Truck. I have turned my entire extended family onto Eric and his team, and they all feel the same as I. Well done Bank St!!! You set the standard for exceptional work quality and customer service!

The guy that hand dry my car was very into doing his job and did a great job. Love it here!…read more I didn't have to wait that long to get my car wash since I am a member of the unlimited car wash. I was able to listen to my music loudly and didn't have anybody look me wrong or be judgemental. ‍ ‍ There is free vacuum to clean the inside of your car and it is just great costumer service DOT. It feels me with joy to come here it is like one of my therapy. FYI DOT. is the same as Saying Period lol you know it is just I got tired of using Period because everybody was using it to much.

I paid for a Super Kiss Plus plan and come to find out that Delta Sonic has been doing a basic wash…read moreon my car all winter. The basic wash uses a neoprene brush, that and along with their recycled water that is full of abrasive elements after washing multiple cars all day, has left scratches along both sides of my brand new 2026 vehicle. Delta Sonic's area manager Dave was very rude accused me of lying about the damages and the brush causing the damages. He refused to look up camera footage from February, March and April to prove that yes they did use those blue round neoprene brushes on my vehicle even though that was not in my plan. He reprimanded me for having less than 7,000 miles on my vehicle and told me that is a lot of miles for a new vehicle and that is where my scratches came from. I told him I live in the country and work in Buffalo so yes I have miles from driving back and forth to work every day and that would not cause parallel buff lines with scratches that trail along both sides of my vehicle. The only thing my vehicle was squeezed through since I got it was those blue neoprene brushes that should've never been used in the first place because I wasn't supposed to be getting a basic wash. I paid for a super kiss plus plan. So therefore not only did they damage my car they were charging me for a super kiss plus plan and only giving me a basic wash all winter. $1700 of damage

We have a Class A Diesel Pusher motorhome and we travel full time for work. Had a rock hit the…read moredriver side panel. Our insurance company set us up with ASAP Auto Glass for the repair. Marty and Shane came out to do the repair while we were in Amherst and discovered the wrong side had been sent. The return was made while a new piece was sent out. They then came to the Rochester area to do the replacement. Couldn't have asked for a better job. They were very thorough, clean and efficient. They take pride in their work and the end result shows. Would DEFINITELY use this company again!! Thank you guys! We have a Class A Diesel Pusher motorhome and we travel full time for work. Had a rock hit the driver side panel. Our insurance company set us up with ASAP Auto Glass for the repair. Marty and Shane came out to do the repair while we were in Amherst and discovered the wrong side had been sent. The return was made while a new piece was sent out. They then came to the Rochester area to do the replacement. Couldn't have asked for a better job. They were very thorough, clean and efficient. They take pride in their work and the end result shows. Would DEFINITELY use this company again!! Thank you guys!

No one wants to replace a windshield! I had a busy schedule so they saw me in West Seneca. Marty…read moreand team could not have been more helpful. It took about an hour and while one might wonder what made service so good.... I had one replacement that left me with a piece of glass on my dash that had my inspection sticker etc on . I drove around with this for a year until next. inspection. Marty removed said stickers and applied them to my new windshield. This felt huge to me. I will definitely use them again and referred people already .

Took my 2014 Mazda 3 to Wagner's for some light cosmetic repairs. Marty does excellent work, and…read morefast. Got my car back good as new in only a few days for a reasonable cost. Great friendly, laid back, and completely transparent customer service. How it should be. Great experience here!

From the owner: Wagner's Body Worxs is conveniently located in the heart of West Seneca, NY. Our collision shop…read moreuses only the best materials and paint products on the market. We specialize in all types of body repair from small jobs to complete body damage. Call us today and let us be your number one choice for all of your auto body needs.

I got lucky and insurance covered my broken window but I called frontier glad and the got me in and…read moreout faster than I would have thought compared to other glass shops. Very good work and reliable I definitely recommend giving a call if you have a broken window

Amazing company to work with! Had to tow my vehicle from one of those large glass replacement…read morecompanies because a job they couldn't do and Frontier was amazing and accommodating from the first phone call to the last. Highly recommend going with these guys!!!!!

Very professional and fast service . Very honest business and not looking to take advantage of…read morecustomers which is hard to find. We definitely recommend to anyone

Came out quickly and did a great job repairing my cracked windshield! Very happy with workread more

Haven't had any work done, as yet. But meeting Glenn was a real pleasure. He gave the impression…read morethat he was seriously interested with my needs, although it was difficult since I did not bring the damaged vehicle. I intend to do just that, once the weather breaks a bit. No fancy shop; no annoying receptionists. Just an old-school pro who "says it like it is". I am anxious to give him a try at my vehicle, which I cherish. Once the job is accomplished, I shall return with an honest appraisal.

Glenn Michael is upfront-straightforward- has excellent communication skills. Extremely happy with…read morethe work done on my Mercedes-Benz. Would absolutely use his service again.