6/5/24 Today was a much better reception & they've redeemed themselves tremendously…read more My appt was at 1 pm & I was done in about an hour. It's an annual check up & no particular issues to report. There's a bit of a wait to be called in, about 10 minutes. Daniel called me in & he's absolutely pleasant & really looks like he loves working at this practice. Waited about another 10-12 minutes for Dr. Canceko & when he arrived, he was apologetic for the wait time. My consult/visit was well my time and his concern is genuine. He did the usual: lymph node , heart lung sounds , abdominal & pedal edema checks--and truly inquired how I was doing. He listened intently. Included were the well women inquiries, colorectal cancer screening, mammograms--if Ive scheduled or had these done. It was a really good clinic visit.

Frustrating Experience with Poor Communication…read more I've been calling Keck of USC in Glendale all day to get basic information about my outpatient surgery scheduled for tomorrow -- and I still haven't received a pre-op call or any official confirmation of my surgery time. This is incredibly stressful, especially the day before a medical procedure. Some of the staff I spoke to were kind and tried to help, and I appreciate them. But unfortunately, the last person I spoke with didn't even give me her name. She was very rude, dismissive, and actually cut me off while I was still talking. That kind of treatment is unacceptable when patients are already anxious and trying to get clarity about their health and schedule. Patients deserve better communication, more respect, and basic professionalism -- especially from a hospital with Keck's reputation. I hope leadership seriously addresses the gaps in coordination and patient support at this location.

My doctor recently retired and turned his practice list to another doctor in the Clinic. The…read moreproblem is the new doctor (Julia Hoffer) is not in my network (Blue Cross), or any network as far as I can tell, so if I see her, I will get stuck with the entire $250-$300 bill for the visit. And you can bet your life that the Boyle Heights Clinic is going to aggressively pursue collection of that bill. So I need to find another primary care doctor. Which means I need to have my medical records sent to the new doctor. Which means calling the front desk. Which means that they will not answer the phone, and they will not return any message you leave. And if you call the only line that answers, you get through to the Glendale call center, but they cannot do anything with your records, which are at Boyle Heights, and Boyle Heights does not answer the phone, does not return phone calls, does not do anything that remotely passes for patient service. One star for this clinic is too high. It should be Negative One Billion Stars. If you go to the Boyle Heights Clinic, you are risking your health and your finances. Stay away, Stay far away. You have been warned.

I've been coming to this clinic to see Dr. Nilem Patel for close to 10 years. I don't know what…read morehappened in the last couple years, it's IMPOSSIBLE to talk to anyone at the front desk. I have to always call several times and leave many voicemails before I get any sort of response. My PCP said my levels are abnormal and that I should see my endocrinologist and I'm traveling soon. After FINALLY reaching someone, they tell me the soonest appointment is FIVE months from now!!! Are you serious?! You're telling me you're THAT busy even though you never answer the phone?? I'm sooooo done with this office.

Keck is a top notch facility that provides excellent care…read more The employees, staff members and the doctors are all friendly and greet you with a smile. I've had many visits here for many different reasons and I have not one bad thing to say about the place. Hopefully, you won't have a reason to come here but if you do, just know you are in good hands.

I came to Keck when I needed surgery. I was actually referred here from the VA, via the community…read morecare program. For my specific surgery, I went to the orthopedics department. I had my first appointment, where the doctor went over all the specifics. We set a surgery date, and I booked a room at the adjacent hotel (also USC property). The morning of the surgery, it was a quick walk across the street. The attending anesthesiologist and her fellow were very friendly. They applied the nerve block, and we had a nice friendly chat while we waited for my turn in the OR. Once that came, I was wheeled in, where the orthopedic surgery waited. I woke up that afternoon, and ready to head home post-surgery. The only negative to coming here via VA community care is dealing with the business office. They were attempting to charge me the difference from what the VA covered. Fellow veterans, if you are reading, please note: you DO NOT have to pay the difference. It's in the contract that USC signed with the US Dept. of Veterans' Affairs. So if anyone from the business office tries pulling these shenanigans, stand your ground. Please note, these were shenanigans from the business office, NOT the clinical side of Keck. The clinical side... my surgeon and my anesthesiologist, were phenomenal in their work.

COVID-19: Social distancing is not enforced at this establishment. All of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the building and it is very small. The lot does get full quickly, so you may have to find some street parking, but that shouldn't be an issue. Establishment: The establishment itself is very clean, neat, tidy, small, and organized. They recently moved to a new location, and I love everything except the parking lot because it's so small. A nice upgrade in office space. Yay! Staff: The staff here are very friendly, kind, warm, welcoming, and helpful. They accept both cash and credit cards. There is no credit card minimum. Dr. Jen, as always, is very professional, compassionate, empathetic, and knowledgeable. He doesn't rush, and he truly listens to his patients. I love that he isn't dismissive at all. My favorite doctor as an adult.

My first time here. And honestly I hadn't gone to a doctor for a check-up since the start of the…read morepandemic and had been putting it off for some time since I felt fine, but finally decided it was time before I was way overdue for one. And dare I say it was a very pleasant visit to Dr. Jen's office for the most part... compared to other doctor visits I've been to, going to Dr. Jen definitely won't be daunting compared to others I've been to. My first impression of the place was already a good start, with a very friendly staff and I appreciate that this place seems to keep things in order where I seemed to be the only patient in the office at the time (which is great for the pandemic situation). Dr. Jen was very thorough in my check-up and I specifically came here to also get a pap smear all at once. Very professional throughout, including his female staff member. The pap smear wasn't all that bad (granted my body wasn't cooperating for part of it but that's not his fault) and he made sure I was comfortable the whole time too. Logistics-wise, it was about 3 months out from when I made my appointment call, but I was ok with it since I didn't have an urgent reason. Office itself is in a good location. It's on the 3rd floor and you can find the entrance to the elevators next to the pharmacy. Bonus for the lab being downstairs if you need to get your blood drawn in the future after the doctor's visit, so it's nice that everything you need is in one location. There's free parking around the building and I didn't have trouble snagging a spot on a Friday afternoon.

I have been with Dr. Poladian for several years now, and still continue to get excellent care. I…read moreappreciate her attentiveness to my concerns, her straight forward talk, and her ability to work with me on a plan of action for care. I think it's pretty cool that she has medical students in her practice and she has them come in first to see what's going on, then she comes in with them to teach them, as well as to care for me. (They ask if they can come in prior to doing so, and will respect your request to not come in if you don't want them in the room).

Doctor Poladian is never available. You will always see a nurse practitioner…read more When you call they NEVER answer but you come in and they are all sitting around not on the phone. Returned calls are 2 days later not 24 hours. Appointments are months in advance even tho you won't see the doctor. Now they want to charge you a yearly "membership fee" of $250. See below for email sent. That's insane! These doctor just want your money and insurance money. I left this place for another doctor that's available and the office answers their phone. Beginning February 1, 2026, our practice will implement an annual administrative fee of $250 per calendar year to help offset the cost of certain non-clinical and non-covered administrative services that are not reimbursed by insurance plans.

So I've been assigned to Dr Andrew Fung and I'm pleasantly surprised that he spends a lot of time…read moreexplaining to me and showing me what is going on regarding my health. I like the attention to detail and him showing me diagrams and really makes me feel good that he cares about his patients. Many doctors just tell you something and move onto the next patient. They don't spend time or fully review with their patients. The office staff has improved over the years but what I don't like is an email with my blood results is sent to me when it should be a site where I can login to find my results. Even though our information has been compromised outside by other entities I'd feel more secure if the office policy were that I'd get a link to download my information instead of a email attachment that has my PPI data on it. Aside from that you can get printouts of your drug tests from the office. They have plenty of parking outside in their parking lot or you can find parking on the streets. I totally recommend this doctor who has shown me Doctors like him do care about their patients. Come and make Dr Andrew Fung your primary care provider.

I am so glad he is my parent's PCP. Smart and caring! Highly recommend him as a physician!!read more

I will second the reviewer who posted about Dr. Carmichael in 2019. He takes medical gaslighting to…read morenew heights. I can't speak of any doctor's expertise who advises that one's skull can increase in size due to weight gain which in itself was not normal. Generally, if you do not present like the textbook lab-wise and do have an adenoma on any gland in your body you will likely be misdiagnosed. You need to seek out an advanced endocrinologist who specializes exclusively in the particular gland you want evaluated, and nothing else. I would not consider Dr. Carmichael to be astute in his field beyond textbook cases. Furthermore, he has the bedside manner of someone who hates himself. All I can say, is you know your body best. If you are seeking evaluation for a pituitary issue, and you are suffering, your condition is worsening, you've exhausted other interventions and have seen various specialists to rule out other issues and none have improved your condition then you need to get a second opinion from a specialist at a Pituitary Center of Excellence (PTCOE). I know of two, Barrow and UCSF and even if your plan doesn't cover those specialist centers, you should fight to get care with them as it may be your only chance to be get proper care. Also, be aware that non-functional adenomas can still cause problems.

Dr. Carmichael is a horrendous doctor without an ounce of humility. His reviews on the USC site I…read morediscovered were fake and overinflated by employees. If you research his reviews from when he was a family practice doctor in a private clinic in West Hollywood, he was at 2 stars. Same exact complaints from his patients there. He has the fakest demeanor about him and is completely dismissive and curt. He refuses to think outside the box and gets easily intimidated by anyone who has a shred of knowledge of their endocrine disease and asks too many questions. He was dogmatic and his bed side manor was awful. If you have any endocrine issues, please go elsewhere. This guy nearly killed me by pulling me off medicine another endocrinologist put me on and completely ignored the plethora of classic schoolhouse patient symptoms even a resident rookie doctor would have known better. I will never step foot in this clinic again and highly recommend anyone with addisons or any endocrine/adrenal or pituitary issue to steer far away from Dr. Carmichael. He should find a new career.