My 81-yr-old mother was left high and dry by her doctor, who retired. The receptionist said she sent out letters but alas my mom didn't get one. Too bad the receptionist couldn't just text her! Anyways, the same receptionist referred her to this doctor and thought he would be a good fit as he used to work with my mom's previous doctor and they were supposedly similar. Unfortunately my mom couldn't get past the bully receptionist Lila to find out how doctor Pearlstein is! My mom called and in Lila's words she had to "beg" them to accept her since they were not taking new patients. Lila said this as if it was a put down on my mom, with no consideration for the fact that she was left holding the bag by her previous doctor and had been on sleep medication for years that she would abruptly run out of! They finally did my mom the "big favor" of saying they would accept her as a patient and set an appointment for August 1. Mind you, that would still leave my mom waiting for 3 weeks to get her new sleep prescription and I advised her to try and call the office and explain the situation to see if Dr Pearlstein could fit her in sooner. There was a bit of phone tag being played and once when the doctor called, because my mom's hands were shaky, she accidentally disconnected the call. When my mom called today(7/15) Lila very rudely and callously told her than they were going to cancel her appointment and not take her as a patient. I tried calling to talk to Lila and very quickly could see what my mom had been up against. She bragged about how my mom "begged" to be their patient, as of it was something to be proud of, and that they gave in. They could have said no as well! Then she said my mom called them 20 times and that was just too much and her issue was "not their problem". I am looking at my mom's phone. She did not call them 20 times, but if there were some calls, it could be for a reason, ie my mom losing her doctor with no notice! Zero compassion and a very heartless and bullying receptionist. She clearly had all the power. She could have been a little more understanding and had she conveyed it properly to the doctor, he may have been happy to help my mom or at least kindly tell her that he couldn't do anything until he saw her. Now we will never know because Lila decided she needed to win some battle of wills with my poor mom who was just afraid to run out of her sleep medication. This is not a good place!! read more