Bought a new dishwasher. The installation was contracted out, no problem there, but before I can even turn it on I find my new unit requires dishwasher salt, to soften the water. I went to Dollarama, Canadian Tire, Walmart, Home Depot, everyone looked at me like I had two heads or else just tried to sell me soap. They eventually figured out it was online only. So I went back to the Rona I bought the dishwasher from. The saleslady who sold me the machine didn't know what dishwasher salt was, then told me they don't stock it and I'd have to order it online. She was standing next to a rack of stainless steel polish and other consumables used to maintain the appliances.
The sales people on the initial purchase were aggressively lazy, just sitting at the desk and we had to approach them and ask for help. They contradicted each other when we asked questions about the appliances and didn't seem to know what they were talking about.
Oh, may as well add my machine came with a booklet of coupons for rinse aid, detergent and machine cleaner. On closer inspection, the coupons expired 7 months ago. read more