Pros: Serviced by one man at the shop, he was extremely courteous and helpful. Found the slate we…read moreneeded. Came back the next day and the forklift driver put it right in the trunk of my car for me! I can even return any extras tile that I don't use. Cons: I had to come back the next day, since I came on a Saturday. Their website looks retail friendly but then there's only one guy in on Saturdays. Didn't use any installers so can't comment on them.

Pros: Universal has a showroom and samples…read more Cons: They took our deposit, said we'd have it in 2 weeks. I called the supplier after 2 weeks and found out they hadn't even placed the order. Asked Universal to make it right...nope...no apology, just said we'd probably have it next week. Thier installer smoked in our house, and the tile was so badly set I had to rip it all out. I've used 5 flooring shops in Calgary - these guys don't measure up.

We are strongly NOT referred to contractor because I asked remove click sound on floor when he was…read moremeasuring in master bedroom some spot. He did not try to fix floor click sounds. Moreover he worked with covid symptoms, makes spread COVID to my family. We texting to him but no response. so I called to store manager to asked tracing and follow up. if you contact within two weeks, Please get COVID test.

Absolutely brutal customer service. After initially being greeted by a wall of cant help you I…read moreexplained my project and asked for suggestions for a type of wood to use for the project to which he responded I don't have any!?!? Laughable

What an amazing selection of tile! Really impressive options and styles. The staff are very…read morefriendly and helpful. If you need the tools they have it all. Getting the tile stock is also really quick given that most are not stocked in Calgary. Some of the tile can get a little pricey but you do get what you pay for. If the tile were stocked in Calgary I would give 5 stars.

We are on the hunt for kitchen back splash. So we spent Saturday driving around to check it out. I…read morewas referred to this place, by our contractor. They are only open for 4 hours on Saturday, and only open during the week, which can be super inconvenient for most of the population. It was packed in there! You could barely walk around and not one person asked us if we needed a hand. We took a couple pamphlet pages of the tile we liked and left. I'm sure it could be a good place, but it was a super quick in and out for us.

Second time at Ames and both times had excellent service. This time was super busy at first, but…read moreDean was very helpful and gave sound advice. He got us samples of the ones I liked, and multi-tasked like a pro! Both times, I found amazing tile - their options are amazing, and to know that you can purchase their product at other stores makes it super convenient! Come see!!

I've been through a terrible experience with Star Building Supplies that has caused me hundreds of…read moredollars in wasted materials, and I hold them directly responsible for this due to their complete lack of ability to accurately estimate materials requirements. I recently had a new garage build, and my builder used Star for provision of all materials (except concrete). One of the materials was Hardie Board siding, a very expensive finishing material. This had to be ordered from the factory, as it is not a standard stock item for Star. That would have been fine, if Star had estimated for the job correctly. My builder sent Star the building prints and Star estimated for the siding. At the end of the job, I had 32 boards left over, worth about $500; This quantity would have allowed me to cover another entire wall, so the estimating was about 25% overage. My builder contacted Star about a return, and after a long delay and multiple messages sent and ignored, he was informed that this material could not be returned, not even for a credit. They claimed that it was up to us to validate their estimate, as their estimating was a 'free' service. I checked with my builder, and he was NEVER asked to validate the quantity before it was delivered. In spite of repeated emails and messages, the manager, Lorrie never did respond to my requests to discuss the matter. He chose instead to completely ignore the incident. As a result, I had to eat hundreds of dollars in waste material, all because of Star's complete incompetence in estimating. (Incidentally, the guy who did the estimating for my project is 'no longer with the company' we learned. Surprise, surprise.) Star isn't even a member of the Better Business Bureau... no surprise there. I'm done with Star Building Supplies, and I hope that builders in Calgary understand that there are substantial risks in using this type of non-responsive supplier on their projects.

Best lumber in town, period! Have had multiple new builds and reno projects delivered through them…read moreand lumber was always excellent. Prices are competitive and delivery has always been on time. As for Guil's Hardie Board review: that material is special order in a lot of colours and only comes in full lifts. I bet your builder knew that but put the ball deliberately into Star's corner.... I will not buy anywhere else if I can help it!

Homeowners, for those of us who need advice, tools and CONCRETE supplies this firm is a fine…read morechoice. Some big home improvement stores like to claim they are a source of good advice for doing home renos but Hard Rock is really doing it. The people are attentive and knowledgeable and the showroom is attractively appointed with lots of product and sample finishes on display. Got an ugly driveway or patio that needs a facelift? Hard Rock has the know how and the products to set you up.

From the owner: Hard Rock Developments is one of Calgary's premiere concrete and construction tools and supplies…read moreretailer and wholesaler. We specialize in decorative concrete supplies, ranging from concrete countertops, epoxies, moisture resistant insulation, concrete sealers, concrete support brackets, tools and stamping materials.

GLen and his team are the most honest, highest integrity group of genuine contractors and people.read more

From the owner: As leaders in the installation of siding & related products, Can-Alum, should be the first choice…read morefor those looking for a quality low maintenance exterior that will add beauty & value to their home