We are strongly NOT referred to contractor because I asked remove click sound on floor when he was…read moremeasuring in master bedroom some spot. He did not try to fix floor click sounds. Moreover he worked with covid symptoms, makes spread COVID to my family. We texting to him but no response. so I called to store manager to asked tracing and follow up. if you contact within two weeks, Please get COVID test.

Absolutely brutal customer service. After initially being greeted by a wall of cant help you I…read moreexplained my project and asked for suggestions for a type of wood to use for the project to which he responded I don't have any!?!? Laughable

What can I say, I just love shopping at Timbertown. This despite the fact that we rarely get out…read moreof the store without dropping some big $$$ but at least it is planned and budgeted around a renovation. The staff know their stuff and will work with you on measurements and ordering to ensure you aren't left short or break the bank and buy way too much. Keep in mind you can returned unopened boxes as well. They have a nice simple display set out so you can easily see what they have to offer for hardwood, engineered, laminates and cork. What isn't in stock at the store can be available within a few days . Often faster than you may be ready for! They also have a good supply of trim, doors and vents. I like to shop here for a couple of reasons. 1-It's a Bowness business and I like to support Bowness. This is a neighborhood that has had a lot of challenges with flooding and for some the perception of being the "hood". Well I think its a great hood and I want to support its local businesses. 2-The staff know their stuff and they always offer helpful tips on install not to mention throwing a 10% discount in on orders over a certain $$. It may not seem like much but hey its 10% I don't gotta pay so I'll take it and say thank you. 3 - the quality of their products and a great offering of Canadian hardwood. You may get a great deal on an Asian imported wood but nothing beats Canadian products in this dry as a desert climate we call Alberta. Not to mention uniform lengths and widths. Not saying there isn't awesome stuff out of the USA but hey, support our Canadian lumber market please!

I highly recommend TimberTown. I've never even heard of the store until a few days ago. I needed a…read morespecific door replaced with a very limited time frame and no other store could help me. I went and spoke with Ryan at TimberTown and he was awesome. He set me up no problem and had the door ready for me the next morning! The door fit perfectly and had it up in no time. You guys definitely have a repeat customer here!

I am very happy with the flooring I ordered from Timber Ridge and I ended up getting paints,…read morebaseboards and interior doors for my job too. Looking forward to using them for my next projects as well.

From the owner: Bulk building supplies for home owners, home-builders and the construction industry. Proudly…read moreserving Strathmore and Wheatland County offering products from 600 Timber Mart vendors across North America for all of your project needs. Popular products include: flooring & accessories, interior and exterior doors, casings & trim, treated lumber and deck packages, interior packages, tile & accessories, Benjamin Moore Paints and more.

This review should actually be a police report. It will be…read morelong but worth the read and will hopefully save you from falling victim of extremely poor, if not FRADULENT, service at the DECK STORE. The DECK STORE owes us a substantial amount of money and they refuse to issue the refund. The backstory - In June of 2022, we placed an order for over $16K with their front-line rep Connor. Unfortunately, when it arrived, I realized I had ordered the wrong color so I immediately reached out and was advised that I could order new boards and return the existing boards. Easy. Chris offered that I could save money on the delivery by having them retrieve the old boards when they dropped off the new ones and even went as far as to confirm there would be no additional charges including a restocking fee. He informed me that I would have to pay upfront and they would return my money when the boards were back at their warehouse. Fast forward to August when the new boards arrived, Chris assisted with the delivery, dropped off the new boards and took the original. I was told by Chris that the refund would take approximately one week. When I followed-up we were informed that they could not refund to my CC because they would be flagged for MONEY LAUNDERING and a cheque would have to be sent?! Since August 2022 we have contacted the Deck Store over 17 times via email/phone and have made four visits to their Calgary location. The owner, JIM SLATER (Edmonton) and his sons Simon and Adrian have been non-existent and refuse to contact us or make any attempt to resolve. We have talked to Warren and he basically tells us a different story every time we speak to him - essentially an attempt to placate us with lies. We have been told they couldn't send the cheque because they didn't have our address. Odd, considering they have made two deliveries to our home address and have never tried to confirm this on any of the 17+ calls and visits. They have blamed their employee Chris for giving us "wrong" information because he is a seasonal worker. It is alarming how fast and comfortable they were in throwing him under the bus. The DECK STORE is accountable for who they hire and all employees are the face of your company and should speak your values. They have told us that their accountant is only in once a week, then only a few times a month and then hasn't been in for a while. They have told us on two occasions that our cheque was in the mail. That was several weeks ago. This is DISGUSTING and CRIMINAL and the DECK STORE SHOULD NOT BE IN BUSINESS. This is not a small amount of money and we will NOT STOP until we are fully refunded for the product, we returned damaged free. JIM SLATER, as a local business owner you should be ashamed of yourself for taking advantage of customers that have supported your business. Do the right thing and immediately refund the amount owning directly back to my credit card and for the people reading this, if you ever want to invest in composite decking, do yourself a favor and go to the Home Depot. You will get the same product for the same price and I guarantee there will be no issues and no shady behavior.

Great dealing with the staff at the store. Very helpful in selection options to stay within budget,…read moreassisting with the amount of product needed and always answering questions as I was building the deck myself. Would not hesitate to recommend. It's a one stop shop for al decking needs.

I had an excellent experience here. I had to get laundry…read moredrawers for a Samsung washer and dryer. The store manager Rasheed and Kim in appliances were incredibly helpful, professional, and knowledgeable.... Very happy with the results and have been back again, and will continue to shop at this location on Macleod Trail. The staff are fabulous!

You can never find what they say is in stock per their website!! Where is the inventory control ?…read moreSuch a gong show -ensue being 45 min for a 10 pickup and then having to go to another store. This has happened numerous times. Advice: inventory control is important here !!

My house has a lighting issue. I dont mean that there is an issue with the fixtures. I mean, that…read moreeven when it is sunny and all the curtains are open, it is not a bright, sunny place. Especially in my developed basement. It has many windows, but there is just not enough light in the common areas, until all the lights are on. In an effort to brighten the place up a bit, I was referred to the Home Improvement Warehouse Ltd. What a cool, COOL place! The service that was recommended to me, was to bring some of my doors in (not a bathroom door of course!!) and to cut out the middles and put in frosted glass, so that the light from my windows can be enjoyed from my office and a few other key places. The short story, is I did not even know a service like this existed! Like a fool, I would have bought a new door! So I had some help uninstalling my doors and bringing them in, and now at a reasonable rate, Home Improvement Warehouse will leave a wood border, and fill in the rest with a frosted glass, so that the light may shine! This isnt all these folks do! I bought some primer at $40 a gallon elsewhere, and found the same primer there at $26.99 (doh!). They have all kinds of gadgets and gismos for home improvements and renovations. I saw supplies and layouts for all kinds of bathroom and kitchen renos as well. Definately if you are taking on a home improvement project in Calgary, pop in here and see what they have. The prices and selections at this warehouse of handiness look pretty good to me!

Stay away from this business! The ad says "friendly advice" - what a laugh! I paid up front for my…read morehardwood floors, had half of them installed, then waited 8 months for these guys to finish the job. When I went to complain to the owner I thought he might be somewhat conciliatory, maybe even apologetic and reassuring. I started off being quite reasonable, but was fairly surprised and taken aback when he was belligerent, aggressive and swore at my wife and I. He was actually fairly physically intimidating and told me that he "didn't have time for this %$^& ( I won't use his language) , and he was "done with me." Which is interesting since he had thousands of dollars of my money and I had bare sub-floors in my house. Nice. He hung up on me on several occasions after that, and gave me several opportunities to sample his impressive and extensive collection of profanity. They finally showed up to finish the job (like they were doing me a huge favour) but every time I look at my crappy hardwood floors I curse and wish I'd used another business. I have gaping gaps between the boards that you could stick a loonie in - even though Home Improvement Warehouse did the installation, and despite my top of the line humidifier. Cheap product + brutal unprofessional service = shoddy results. Take my advice and stick to reputable companies, with a proven track-record of service. If I can save one of you from going through what I did, I'll be happy. Don't shop here.

I've been through a terrible experience with Star Building Supplies that has caused me hundreds of…read moredollars in wasted materials, and I hold them directly responsible for this due to their complete lack of ability to accurately estimate materials requirements. I recently had a new garage build, and my builder used Star for provision of all materials (except concrete). One of the materials was Hardie Board siding, a very expensive finishing material. This had to be ordered from the factory, as it is not a standard stock item for Star. That would have been fine, if Star had estimated for the job correctly. My builder sent Star the building prints and Star estimated for the siding. At the end of the job, I had 32 boards left over, worth about $500; This quantity would have allowed me to cover another entire wall, so the estimating was about 25% overage. My builder contacted Star about a return, and after a long delay and multiple messages sent and ignored, he was informed that this material could not be returned, not even for a credit. They claimed that it was up to us to validate their estimate, as their estimating was a 'free' service. I checked with my builder, and he was NEVER asked to validate the quantity before it was delivered. In spite of repeated emails and messages, the manager, Lorrie never did respond to my requests to discuss the matter. He chose instead to completely ignore the incident. As a result, I had to eat hundreds of dollars in waste material, all because of Star's complete incompetence in estimating. (Incidentally, the guy who did the estimating for my project is 'no longer with the company' we learned. Surprise, surprise.) Star isn't even a member of the Better Business Bureau... no surprise there. I'm done with Star Building Supplies, and I hope that builders in Calgary understand that there are substantial risks in using this type of non-responsive supplier on their projects.

Best lumber in town, period! Have had multiple new builds and reno projects delivered through them…read moreand lumber was always excellent. Prices are competitive and delivery has always been on time. As for Guil's Hardie Board review: that material is special order in a lot of colours and only comes in full lifts. I bet your builder knew that but put the ball deliberately into Star's corner.... I will not buy anywhere else if I can help it!

The cedar shop is awesome. We've both cedar planks for our wooden deck from them several times, I…read morewould highly recommend them, free delivery when you spent over a few hundred dollars too.

There deck stain is garbage it's worthless it doesn't work. They told it didn't work because I…read moredidn't sand the deck. It is a new deck 1 year old, i talked to professional and checked online and you don't have to sand a new deck like mine. You have to power wash it which I did and there stain didn't soak into the wood like it should have. Also the cost of the stain on the shelf is lower then when you pay at the counter. There customer service sucks, they didn't try to fix the problem, they belammed me for the problem. I won't do business with them again!!!!!

i live in High River and refuse to deal with HH in my town as the service really sucks! I go to HH…read morein Okotoks, knowledgeable honest and overly helpful they go beyond to help and give great customer service!

Great store for all your hardware needs. From cleaning supplies to building supplies…read more I personally found the store cramped, crowded and packed with products. I did find the excellent glass cleaner I was looking for!! Was a little pricey, but hey it's awesome glass cleaner!! You ask? What Glass Cleaner could I be talking about? Well here let me tell you what its called: Sprayway Glass Cleaner. Cleans streak free worlds best!! Enough of that! The staff were very helpful helping me find what I needed to find and checkout was painless -plenty of Parking -friendly staff - over all present experience You guessed it I will be returning for future purchases!!