I would give 0 stars if that were even an option. This has been an absolute nightmare and easily…read morethe worst contractor experience I've ever had.
After three failed attempts to complete what should have been a simple carpet installation, the job is still nowhere near acceptable. Every single visit made things worse instead of fixing anything.
Their excuse? "We can't quote what we can't see." That's what I was told--when in reality they failed to properly assess the job from the beginning. That is pure incompetence, and it is not the customer's responsibility to make up for their lack of due diligence.
To make things worse, the first technicians outright said the install should never have been done without removing the baseboards. Despite that, I was reassured by Kim Skow that everything would be handled properly as-is. That statement was completely false. The result proves it.
They then had to come back and remove the baseboards anyway just to try to fix their own mistakes, causing even more disruption. I was forced to purchase my own baseboards out of pocket, and unbelievably, they still installed them incorrectly.
On top of all of this, they damaged two door casings, ripped paint and drywall off the walls, and didn't even finish the trim on the stairs. This isn't "minor"--this is careless, unprofessional workmanship.
This situation has cost me significant time, money, and stress--buying materials, moving furniture repeatedly, and dealing with ongoing disruption in my own home. Yet they continue to downplay everything as "minor issues," which is completely unacceptable.
Now they're trying to push this as "job complete" while offering insultingly low compensation that doesn't come close to covering the cost, time, or effort it will take for me to rip everything out AGAIN and repurchase materials just to restore my home properly.
At this point, it's obvious they have no accountability, no quality control, and no intention of making things right.
Avoid this company at all costs unless you're prepared for repeated failures, property damage, excuses, and paying out of pocket to fix their mistakes