I have been going to Romp and Roll as a member since 2018 when my son was 2. I have a 1 year old daughter who now loves it. But today set me over the edge in the most unsafe and unprofessional ways imaginable. First of all, I will say we have a membership that I normally boast about. Typically if you go during the weekdays it's a wonderful experience all round. Great classes, teachers, etc. I've been on the weekends before but today was unreal to me. My daughter JUST got over the flu last week and we wanted to get out (she hasn't been on tamiflu in three days) and we wanted some exercise. I signed her up for open gym. We got there today and i saw a lot of cars in the parking lot assuming it was for the Buffalo Wild Wings for sports fans. I walked into one of the most crowded spaces ever. I could NOT believe how many kids and parents were at Romp and Roll. I asked the lady when we checked in why and she said that the 20 amount of kids enrolled were there. UM NO THERE WERE NOT. At one point I counted 31 kids in the room and 55 people in total. I was looking everywhere for the fire marshall room capacity number and didn't see it posted anywhere. I asked the girls about this and they looked at me like I had two heads. They called the owner a few times and she said there's nothing she can do. I'm like what do you mean? It's 31 kids in this space. We drive an half hour each way to come here and normally it's worth our while. My daughter just stood there because she couldn't even get on any equipment. One family had a kid there and FOUR adults with one child. Every time my daughter attempted to move somewhere she either ran into someone or got trampled and knocked down. She couldn't go on it. I was so livid that we paid like $300 for this membership and they couldn't even keep it at capacity. I called the fire marshall and pd because it is not ok. Number one, safety wise (i also have a video or two of the number of people there) is not ok. If there is an emergency to have 55 people get out of that room is insane and people are coming and going the whole 2 hours. #2, why if there is a limit of 20 kids are there 31 at one point and the girl asked me what does she want me to do? I'm like seriously?? FOLLOW THE CAPACITY OPEN GYM RULES! Why are there four adults for one kid and 31 kids?? Why are there 55 people in this room. It's so unhealthy is my #3. We just got over the flu and are healthy but a) flu b) covid c) RSV and every other illness is rampant right now. WHY WOULD ANY PARENT FEEL COMFORTABLE in this situation??? I was downright livid and all they offered was my money back??? Seriously??? Their website says 20 out of 20 capacity for the open gym, then why was there 31 and why wasn't there a rule to be followed for this. The staff and the facility need better training. Also, if I were going tomorrow, I would want to know how it's cleaned because good lord I can't imgaine well. What is the fire safety capacity of the room, where is it posted and was it followed? I'm so disappointed because when they boast "Open Playtime is the best indoor playground for your child from 3 months through 5 years to learn, play, and make friends. Join us for this parent-supervised indoor playtime and let your child explore our bright, colorful, clean, and age-appropriate equipment" but your kid can't access the equipment, there is a four parent supervised child with 31 other kids and a ridiculous amount of adults in there, and my child can't enjoy the day, then forget it. We wasted two hours of our day and I am so mad I can't get that time back, I was treated with disrespect and they just said they could refund me. That's NOT the point. It's about what's right and what we signed up for and what's safe, clean and healthy for our kids. We as parents choose this facility for enjoyment, not for anxiety and stress wondering if my kids is getting RSV from the germs and the fact that my daughter who normally loves it just stood there because she couldn't access any equipment. If I could attach the video of how many people were there I would. My daughter couldn't socialize, I wasted a day and gas for an hour round trip drive that was so frurstrating beyond belief. I look forward to hearing about how they plan on fixing this as this experience is NOT typical one for this place so I am hoping that other parents also do not experience this. IT was crazy to me. read more