This company solicited their service for furnace cleaning by telephone…read more They quoted $100 for this service. While cleaning the furnace they said they had to replace the furnace igniter and flame sensor. For the furnace ignitor they charged $349 and the flame sensor $189. On line you can see a furnace ignitor is $85 and the flame sensor is $13. So, I was charged $538 for parts valued at about $100 plus the furnace cleaning! When I complained about the high costs they gave me $100 back. I asked that they refund another $100 but they would not. My furnace was running fine before they worked on it and is working just the same now. So, it is hard to judge the quality of their work. I know they ripped me off with way too high prices for the parts. So, I would say this company has very poor ethics, don't let them into your home. They are just looking to take advantage of their customers, especially unsuspecting seniors.

Our furnaces (we have 2) both went haywire yesterday, resulting in an interior heat wave in…read moreNovember! I got in contact with Sam, who was here on Monday morning, and fixed everything. The culprits were the thermostats which both decided to die together. He even fixed my stove gas burner in 30 seconds as he was leaving! He really knows his stuff, gives great advice on how to get good value and save money. I would highly recommend him.

I am writing to formally lodge a complaint regarding the handling of a recent fire incident…read moreinvolving a stove purchased from Home Depot, and the subsequent fraudulent assessment provided by your contracted service provider, Kirpal Calgary. , the interior of the stove caught fire, requiring the use of a fire extinguisher to suppress the blaze. The appliance suffered severe, irreparable structural and electrical damage. Allstate sent a technician from Kirpal Calgary to assess the damage. This technician conducted a completely negligent review. Despite visible charring, compromised internal components, and exposed electrical wiring sticking out of the unit, the technician claimed the appliance "looks good." It was abundantly clear that his only priority was collecting his service call fee, showing an absolute disregard for safety, liability, and professional ethics. I have provided numerous photographic records and video evidence clearly demonstrating that this appliance is a total loss and a severe fire hazard. It is deeply concerning that Allstate is choosing to accept the word of a negligent third-party contractor over indisputable photographic proof.

Our refrigerator & freezzer stopped working. Called Kirpal and he was able to send someone out to…read morefix it a few hours later. The technician did great in getting the job done the same day. He came prepared with a compressor which was the problem.

In early Dec. 2025 I made a requested an estimate and servicing to BCVAC for air duct cleaning,…read moreservice of tankless hot water system, furnace and fireplace. Service was made next day however, to my surprise, it was a contracted provider (Midland Mechanical) who spent a total of 95 minutes (8:45 am - 10:20 am) completing all the work. Air duct cleaning was questionable. Most registers were not removed; no brush was used to loosen dirt in the vents and only a tiny nozzle was used to remove/suction external dust. I had questioned BCVAC regarding the use of a portable vacuum and was confident that large suction tubing was not required for a home however, in my research, it is clear that the air duct service was less than adequate. Most of MM's time was spent with the fireplace for my non-functioning remote. An initial quote of $348 by BCVAC turned out to be a cost of $867.55 to MM. MM insisted that the charge for tankless water heater was extra (later confirmed as an oversight and rectified by BCVAC). MM replaced fireplace remote (charging an added $393 including labor) and I had to provide the batteries as he didn't have any!! I disputed the charge for labor and cost of the remote but he was insistent. I later discovered that he had replaced the fireplace remote with a broken one. This, I believe, was intentional, as he demonstrated to me that he taped in the batteries telling me it was to prevent them from slipping out of place. There was no packaging indicating the remote was new. 2 days later, the first time I used it, the remote didn't work. Upon investigation we discovered that the battery latch locks were broken. I immediately cancelled the cheque, notified BCVAC and called to have the remote (batteries included!) removed by MM. I believe that BCVAC should have assumed the role of notifying MM however, it became clear at this point, that BCVAC functions only as a mediary and assumes no responsibility for the sub-contracted work. MM was angry that I hadn't given him an opportunity to replace the remote but it was clear that he intentionally charged me for broken equipment. I wanted nothing more to do with MM. Curiously, following his visit to disconnect and remove the remote, the fireplace pilot wouldn't maintain a flame. I then contacted Heritage Mountain H & C (a very reliable company) who spent nearly 1.5 hrs. at a cost of $396.38 to install a remote that I had purchased online. He determined that the safety circuit had been removed and wiring to the thermal couple port was not connected. (How did this happen??) He also cleaned the burner area, fixed the log placement and also issued a detailed invoice. In my opinion, had the fireplace been properly serviced by MM, the burner area would not need to be cleaned nor would the logs be out of place. Jesse from BCVAC was very cordial, honoured the quote for tankless water heater and issued a $50 gift certificate for future use but this experience will not encourage me to use BCVAC again.

It was very pleasant experience. I will see you for the next. Thank you for your professional…read moretouch on my furnace. It is happy now.

I last reviewed this company back in 2017, but I recently needed their services again (why oh why…read moredo appliances stop working when you need them most??? WHY?). My stovetop had two of its five burners stop working, and my fridge was overdue for regular maintenance. Priority is one of the manufacturers' authorized repair companies for both appliances (that alone says a lot), and I remember how professional they were when they were last here, so I called them again. Shay is the dispatcher/scheduler who was able to get me an appointment fairly quickly, and Devon was the repairman who visited. Both were fantastic. I like how this company has been around for a long time, and how they guarantee their work and parts for 90 days. I like how Devon was so polite and respectful of my place, leaving it as neat - or neater! - than how he found it. I also liked how he took the time to show me a few maintenance and trouble-shooting hacks for my stove and fridge. Nice! My one issue: this company is pricey. I trust them, so I'm okay paying the costs, but yeah, the costs are steep. One thing I've never encountered before: they charge you per appliance, not per visit or by the hour. So say, if the repairman is there to check on the stove, there's the charge for that. If he's done in 10 minutes and you want him to also check on an oven or fridge or exhaust - even if it's just a tiny issue, - they'll charge you again for that service. (Usually, in my experience, companies charge by the hour, and there's a one-hour minimum charge plus one "visit" charge. Once the guy is there, you got him for an hour and they can check as many issues as can fit in that one hour. Not this company, alas). Again, I trust Priority, and I know they back up their work, so I'm okay with this pricing, but it's important to know this going in, especially if you have multiple appliances that need to be looked at.

I'm sharing this so others don't make the same mistake I did…read more I paid $1,200 to repair a Miele hood fan in my rental unit. The fan is not used daily--my tenant rarely cooks--yet it began making noise just over six months after the repair. Their 90-day workmanship warranty is extremely short. For appliances that aren't used often, you may not even discover a failed repair until that window has passed. They also do not stand behind the parts they install, leaving customers completely unprotected. Each service call costs $317, and once the 90 days are over, you're on your own--even when it's clear the repair didn't last. This was an expensive and frustrating experience. Consumer aware!

Alan provided prompt, friendly & professional service at a reasonable price when troubleshooting…read moreissues with our gas fireplace. We were able to avoid costly repairs through his assistance and great advice. Gil

AVOID. They installed a heat pump in my neighbour's unit…read more All is good until outside temperatures get low. When the outside temperature is below approximately 10 degrees Celsius, the unit, which they installed BTW maybe a couple of centimetres from my wall, vibrates very intensely. Once the temperature drops even lower it becomes truly unbearable. I'm getting headaches and even becoming dizzy. Based on my Internet research, the problem of heat pumps specifically causing problems like that for the neighbours of the heat pump owners is caused by either POOR INSTALLATION or a hardware problem. After dealing with the problem for approximately a year I am finally starting to understand it (with the help of AI). Now I'm collecting the data so I can get the strata or a court to enforce a fix for this problem.

We've used Heatco twice now, once to replace the furnace burner and the hot water tank a number of…read moreyears ago, the second time just yesterday to replace the complete furnace. Theo was the technician the first visit, and Sia did the recent call, both provided top shelf service. I found them to be on time, accurate, very fair price wise and ultimately highly trustworthy, along with being good people. They won't sell you something you don't need, but also won't just band aid a solution. They will recommend what is necessary to do now with an eye down the road as to what will be your best choice long term. In our case, they could have replaced the blower and other parts on the old furnace for about half the price of a new one (which comes with a 10 year warranty), so the decision was easy to replace the entire unit. Expensive now but don't have to worry about again. Cannot recommend these gentleman and this company enough!

Super impressed with the service. Called me back right away to book an appointment and kept in…read morecontact as well as came on time. He spent a long time trying to figure out the problem with my fireplace, however it ended up he didn't have he part to fix it, so he went away to find out where to get it. After spending two hours on it, he decided he would have to get a specialist to help with it. And he didn't even charge for the time! I really appreciated the professionalism and work to fix it.

Service, Quality, Value. Warm Hearth Heating ticks all the boxes. Love my new Regency Electric…read moreFireplace and everyone from Rick, to Yuliia to Brandon B and Coson could not be more professional and accommodating. .....Terry Leitner

I am a Contractor, and wood burning is a headache to me. Now I just sent all my clients there for…read morewood and gas. They're especially good with difficult customers.

Gurlal did an excellent job cleaning all my vents and…read moresanitizing as well. From the start with their front desk setting up the appointment to Gurlal completing the cleaning - and going above and beyond - I felt I was in good hands and trusted them. Thank you so much for the honest and thoughtful service and care. I truly appreciate it at a time I was quite frustrated and needed dependable service.

Very proper, timely and efficient. Five stars on all…read moreaspects start to finish. 100% recommended.