I last reviewed this company back in 2017, but I recently needed their services again (why oh why do appliances stop working when you need them most??? WHY?). My stovetop had two of its five burners stop working, and my fridge was overdue for regular maintenance. Priority is one of the manufacturers' authorized repair companies for both appliances (that alone says a lot), and I remember how professional they were when they were last here, so I called them again. Shay is the dispatcher/scheduler who was able to get me an appointment fairly quickly, and Devon was the repairman who visited. Both were fantastic. I like how this company has been around for a long time, and how they guarantee their work and parts for 90 days. I like how Devon was so polite and respectful of my place, leaving it as neat - or neater! - than how he found it. I also liked how he took the time to show me a few maintenance and trouble-shooting hacks for my stove and fridge. Nice! My one issue: this company is pricey. I trust them, so I'm okay paying the costs, but yeah, the costs are steep. One thing I've never encountered before: they charge you per appliance, not per visit or by the hour. So say, if the repairman is there to check on the stove, there's the charge for that. If he's done in 10 minutes and you want him to also check on an oven or fridge or exhaust - even if it's just a tiny issue, - they'll charge you again for that service. (Usually, in my experience, companies charge by the hour, and there's a one-hour minimum charge plus one "visit" charge. Once the guy is there, you got him for an hour and they can check as many issues as can fit in that one hour. Not this company, alas). Again, I trust Priority, and I know they back up their work, so I'm okay with this pricing, but it's important to know this going in, especially if you have multiple appliances that need to be looked at. read more

I asked for a repairman to come to address an issue with the readout on the dishwasher that said "Waterproof". After looking for 15 minutes or so, he said the issue was a small part. He had the part. He put the dishwasher on a rinse cycle and seemed satisfied with it. After he left, I though, "H'mmm, maybe I should turn it on a full cycle." It did the same thing as I called for in the first place, it said "Waterproof." He returned and said there are two things that can be wrong when the machine says "Waterproof". He checked the second thing and voila! that was the problem. It is now going to cost me an additional $900.00 on top of the $1,000 I spent for him to fix my coffee make, which took 15 minutes, and to tell me my downstairs dishwasher would require an additional $700 or so to repair. Is MIele getting so popular they make junk now? I am displeased to the max. read more

I'm sharing this so others don't make the same mistake I did. I paid $1,200 to repair a Miele hood fan in my rental unit. The fan is not used daily--my tenant rarely cooks--yet it began making noise just over six months after the repair. Their 90-day workmanship warranty is extremely short. For appliances that aren't used often, you may not even discover a failed repair until that window has passed. They also do not stand behind the parts they install, leaving customers completely unprotected. Each service call costs $317, and once the 90 days are over, you're on your own--even when it's clear the repair didn't last. This was an expensive and frustrating experience. Consumer aware! read more

gas cooktop - fisher packed. Repairs were done day following phone call for service. Ramin was very pleasant, corrected problem immediately. explained how to keep top clean - not to use spray or water but damp cloth etc. So polite, and knew exactly how to solve the problem. I would recommend him anytime and I must say I really appreciated the service and thank you so much. Patricia G read more

My Miele Dryer needs to be fix because is not heating up, after the Thermostat replaced, the dryer normal and other cycles didn't work properly afterward, it stopped after 2 mins! Not to mention, the technician scraped a chunk off the edge of the wall when the dryer being pushed back to its location. They didn't offer any warranty or guarantee on the performance result after the dryer being repaired, and they didn't offer to repair the damaged wall! Very disappointed in the service they offered. Miele should beware of referring this company as their secondary repairing service to their customers. read more

Priority Appliance Service - The damaged caused by the technician. - Appliances & Repair Near Me - Vancouver, British Columbia

I was charged $198 for a service call and needed $45 switch . after 4 months they came and repaired it - handed a bill for $550 - $288 for 1 hour repair . I was never told it was more than a Doctors hour rate! otherwise I would have told them to ... it! the owner says they told me they charge $24 every 10 minutes and other repair shops are worst ! who makes $24 per 10 mins of work? it's a rip off and definitely unprofessional company. read more

Priority Appliance Service - 1 hour service 1 hours repair $45 part. - Appliances & Repair Near Me - Vancouver, British Columbia

Very disappointed with their customer service. I'm waiting for more than 2 months to get my freezer repaired. First I'm waiting for a month for the part to come in, and now they've rescheduled the appointment for the 2nd time for 2 weeks later. 2,5 months without a freezer is unacceptable. read more

It's nice to find a specialty repair company. It takes a few days to receive a service appointment but then the expertise saves time in the long run. We've needed two service visits in last 5 years so our appliances are holding up well. Repairs are completed quickly and to our satisfaction. Needed a service call on another appliance. Again the entire experience was professional. On the phone I received a suitable repair appointment. A bit later a cancellation appeared so I was quickly contacted about the earlier possibility. On time in the morning we were advised of an appointment time. Tim arrived and repaired the oven pretty quickly. My wife was very happy; so am I. read more

Zero stars. Called a week ago and was told that I would be contacted with a service time, but that didn't happen. I guess this company must be doing really well because they don't seems to want my money; I'll spend it elsewhere. read more

I won't recommended the service to anyone. Last service I had was my ice maker cannot make ice. They sent an inexperienced repairman, have to come in three time to fix the problem and charge us $850.00 for the repair. read more

We have used Priority for our bosch dishwasher (13 years old) and our 13 year old whirlpool washer over the past 8 years. The technicians have always been knowledgeable and customer service oriented. Colton was the last technician to work on our Bosch dishwasher, he was customer focused, informative and replaced all necessary parts in a timely manner. read more

We recently had a problem with our Owen and we called Priority appliance service to set up the service call. The next day technician Brian MacMillan came and fixed the problem. He was able to diagnose the problem quite soon, but I was actually amazed how fast and professionally he was able to change the heating element. It is actually quite tricky. So, I am very pleased with Brian's service and can highly recommend him if you ever will have a problem with any appliances repaired by Priority VICTOR MEZ. read more

I was very happy with the service I received from Priority Appliance. Shawn was friendly and courteous and obviously competent. He visited twice, first to diagnose the issue with our range and then came back another time with all the parts needed to fix it. He was communicative, took care not to damage the floor or walls and took all of the garbage with him when he left. I will definitely be calling this company for appliance repair in the future. read more

Wow these guys are good! I mean like super good! They followed up quick with a call and had some one out the same day. They even found out the fridge was under warranty. Fixed it in 30 min and had part on truck! Moe was my tech and he was very professional! I'm in aww of their business. read more

My Bosch washer was working intermittently, so I finally decided to call a technician to look at it. Priority was recommended by Midlands, where I got the washer. I was concerned with the house call fee and wanted to make sure the technician knew what he was doing. I had a chat before I decided to book the repair. Tim was knowledgeable and diagnosed the problem on the phone. When he came, he brought the right part (pump) with him. There was no need for a second visit. Tim was courteous and efficient. I highly recommend Priority. The booking was done by Emily, who was friendly and patient despite my various questions and requests. Thank you. read more

Very impressed with Priority Appliance in my interactions with them this week. Called them to make a service appointment for our 15 year-old Bosch gas cooktop that is having some significant issues. Within an hour of making the appointment, I got an unexpected return call from Wesley, to tell me that he knows this model of gas cooktop well and that there are not a lot of replacement parts available any more for this older model. Basically he gave me a heads up that I could spend $200 on the service call and there would be a good chance there is nothing they could do to resolve the issues we've been having. After talking with my wife that evening, we decided it would make more sense to just purchase a new cooktop. I really appreciated Wesley's professional advice and desire to 'do the right thing' for his customers. They could have easily said nothing and just showed up next week and pocketed $200 for an unproductive service call and I would have been none the wiser, but they stepped up and showed they are a company with integrity and a high standard of customer service. Will not hesitate to call these guys in the future and will go out of my way to recommend them to friends and family. read more

Pricey with long wait times for a leaking fridge.. 2 weeks. They will get the job fixed but it feels like a gouge when it's a couple hundred bucks for a 10$ part that takes 15 mins to do. read more

I was very pleased with the competence and professionalism of the technician. He restored the panel above my ovens and I now have a working timer again. He also provided practical advice with respect to the use of the ovens. I would award him 5 stars, but the waiting time from the date of booking to the date of service was exceptionally long. So, one star off in overall service! read more

I have used priority appliance repairs in the past. While not cheap they did get the job completed. On a recent occurrence I had asked they they provide me with a quote for repairs prior to doing any work. The technician lied and said he called me and went ahead with the unauthorized work. Leaving me with a $262 charge. They offered me a $20 discount. Hardly acceptable! No appropriate resolution has been offered since. Be cautious when using this company they sub-contract out all their trades. I think this is why I had previously had better service. read more

Great customer service and fair price! They were quick and knowledgeable. They had the part I needed on hand and got my dishwasher fixed right away. I will always use them! read more

Be aware of this outfit! We called on Priority Appliance to come out and repair our relatively new (five years) Ventahood fan over our stove (from Trail Appliance, Langley who referred us to this business)). When we called to book a repair service the telephone receptionist assured us that Priority Appliance repaired Ventahood. At her request I gave the model number along with the SIN code. The repair man arrived and I was shocked when after he looked at out five year old stove fan he said that he had never seen this model before. Thunderstruck I asked him why he did not inform us before he came to see us that he was totally unfamiliar with this model. He had the model number. I also asked if he was still charging us the house call fee of $129.00 when after looking at it he was unable to repair it because he didn't even know this model existed. "Yup" he replied. "It is $129.00 just for me to knock on your door." I was furious with his glib response when he was totally unaware of this five-year-old Ventafan and especially after we were assured that they were specialists in this product. Including the 10 minutes of his inspection, only to inform us that since he had never seen this model before he was unable to repair it, along with the tax we were charged $152.25. Imagine that! Paying all that for service that the repair man to tell us that he could not repair it because he was totally unfamiliar with this model, the number of which we gave them before he came. I called the office and asked to speak with the manager or customer care and was informed that no one was currently in as they were all out doing repairs. I kindly asked for a call back to voice my objection to this shoddy treatment of their customers. I was assured that my call would be returned that day or the next. That was on October 18th, 2019 and to date no one has bothered to return my call. Dr. David McKenzie Langley read more

We've used this company for either repairing or installing the following: our Viking Fridge (14 yrs), Viking Stove (14yrs), Miele dishwasher(4yrs), Bosche washer/dryer(3yrs). We've had great service from all the service people who came out (we've had three different ones). But I have to say Perry (services the North Shore) constantly exceeds our expectations. He seems to genuinely love what he does and goes the extra mile. Dale, who does the servicing and scheduling, is also great - when a repeat service appointment had to be made due to an emergency. I am also aware that they have very low employee turnover - which I consider a testimony to a well run company that respects and values their employees - this comes through in the passionate service we have received from them. I would not hesitate to recommend them to anyone and have done so often. read more

I highly recommend Priority Appliances. Will Lee the technician was very friendly and thorough, he came by to fix my fisher and Paykel fridge a couple months back. It had two problems which were both diagnosed and fixed within a half hour. He explained what he was doing in detail and the quote they said was what I paid. Very happy. read more

Same exceptional service for a repair (motherboard replacement) of my Fisher & Paykel dishwasher. Stan spent ten minutes showing me a number of things I can do myself, and telling me that the F&P customer support line was full of it when they said I couldn't just open the dishwasher manually. read more

Fixed my tenant's stove and our dryer, friendly, reasonable, everything was great!

Strongly recommend you avoid this company, They sent technician "Perry" to fix our appliance, after two visits and a bunch of parts replaced (for no good reason) and over $700 later, appliance still doesn't work. The Technician simply doesn't know what hes doing, his solution, just start replacing parts till the problem goes away rather than diagnosing and fixing the problem. I called the office discussed the situation, manager said we're sorry you had that experience, no other solution. When this company was started they had a good reputation, its no longer...maybe ownership or management changed. In my opinion, I will not recommend to any of our trades people or residential customers. read more

Very reluctant to have someone come & look at our malfunctioning LG range, been ripped off or had the runaround previously, NEVER had a good appliance repair service. However: nothing but good things to say from the first call to final service (& not just b/c they fixed it!); up front about prices, gave me parts prices & likely scenarios on the phone (was bang on) & total cost less than quoted. Shawn was tech. read more

Great service from Priority Appliance Service! The call centre service was friendly and prompt. Appointments were made easily. Of course you can never really arrange a specific time but I felt all my time requests were honoured. The technician calls you the morning of to confirm the time they will be there. Nick, the technician who came to fix my washer, was very knowledgeable and helpful. He diagnosed the problem immediately. He even gave me extra tips, answered questions and tweaked little issues with the fridge and the dishwasher without charge (jokes and friendliness to boot). The part took a long time to come in (not their fault) but it came earlier than expected and Nick came right away to install it. I highly recommend this company. read more

In response to Wayne C...From Priority.... Everyone has different experiences with company's and our experience was not the best...I will reiterate that my husband is a Certified Plumber/Gas Fitter by trade and he had to prompt the service person from Priority to get to the bottom of the problem with our dishwasher...We have many pictures of what was done to the dishwasher and my husband stood over the serviceman the entire time he was here and never saw him take a picture?...Anyhow we are getting a new dishwasher this coming week and we got it from YFranks who has stepped up to Mabe who makes Monogram...We are getting a Monogram made by Asko...I'm sure that it will work much better than the DW we had before as it is a European model...The great part of the Priority statement on Yelp is that the writer states that the problem was a manufacturer problem and this gives me more ammunition against Mabe because they did not assume any responsibility on this...After speaking to the head person at Mabe I will NEVER buy another Monogram appliance as long as I am on this earth...Also, I will make sure to let my more than 250 clients know how bad they handle their customer complaints...I will post the photos of the repair that Priority did as that is my right as a consumer...For me it was a negative experience but my experience with Mabe was much worse so please beware when buying Monogram as they only repair their products that are brand new and faulty, they don't replace!!!.... read more

Our ancient Maytag washing machine has, once again, been rescued by a visit from this company! Will Lee, the technician - or should I say magician because he made the repair by amazing little tricks such as heating the hose to stretch it to fit - was excellent. He was pleasant, quick and very polite. He took time to explain what the problem was and dealt with it amazingly quickly. Over the many many years we have used this company, they have always been unfailingly good, polite and efficient. It is rare to come across such a consistently good outfit. We would (and do) recommend them to all our friends and neighbours. read more

I cannot believe the service and professioalism of this company from the start to finish. Making the intial call I was worried of the cost than morre worried if they could repairr my fridge. The Tech "Steve" was second to none put my mind at ease and repaired my Viking Fridge in no time, than he spent the time explaining the model and it's do's and don't. Gave it the final once over and he was gone. Well worth the money. Would recommend them to anybody that needed an appliance repaired. read more

This Appliance Repair company would not even get one star from me if I had any way of giving them a big ZERO. About 4 or 5 years ago, we had a massive problem with our Miele clothes washer, one that turned out to be a RECALL issue more than a warranty issue. The very helpful repair person (yes, from Priority, but read on... I think they fired him) discovered that the whole spinner tub (the largest piece of metal in the machine) had quite literally turned to powder. At the end of the day Miele agreed to replace same and to pay Priority for having done the work. In the interim there was a battle... the facts are that I agreed to pay Priority if Miele would not cover the costs because I didn't want them to be out of pocket. I needed them to wait a few weeks while I did battle with Miele. They tell the story differently now, after the fact, but that is the reality and it is very generous of me since it was Miele who sent Priority to us and so if there is a money issue, Priority should be going to Miele, not harassing me. I did consumer battle with Miele and I was at it every day for hours, until they finally agreed to pay. They (Miele) were claiming that it was 'out of warranty' and it was, JUST out of warranty by a few months.... but this was more of a RECALL issue... it was dangerous. A top of the line MIELE appliance, supposedly made in Germany, using quality GERMAN metal, should not have its main piece turn to powder in a few years. In fact, at the end of the day, Miele seems to be in same league as Volkswagen with catalytic converter issue. Perhaps they were worried that there were going to be another 60 machines being returned as our entire building has the same machines. We are not hard users of the machine. I use 1 tablespoon of high efficiency laundry soap per load, and I clean the machine regularly etc. The other issue is that if a machine like this floods, in a highrise like ours, it can flood at least 9 or 10 suites below us and several on the same floor, costing hundreds of thousands of dollars and putting people out of their homes for months on end.... I know as I have been flooded out from above.. it is a nightmare that never seems to end. In this case, we wonder if the developer may have done a deal with Miele or perhaps one of their suppliers, on a bunch of lemons that look good but are sh _ _ . I don't know but after sorting things out I did caution others, to the extent that we are able to communicate with neighbours in our building which is a bit like Fort Knox. Priority Appliances we think fired the repairman that gave me the heads up... showing their level of ethics. They carefully announce that "XXX is no longer doing repairs for us" (not sure I can mention his name but if anyone knows who I am talking about please tell him to be in touch. We think he is fabulous! Priority came several times after that for different appliance repairs (we have all Miele appliances in this condo) but unfortunately, every time I call, their dispatcher is rude and tells me they won't deal with me. Somewhere I have a letter from them apologizing to me and acknowledging the issue was an error on their part... eg. their refusal to come here after the first instance. They have in fact come several times for several repair jobs and they have been paid on the spot. Still, they are rude to me each time and today was the final straw, so I told them they are history in my books. The problem is that leaves me dealing with Miele directly and it takes them 2 weeks or more to send a tech/repair person & the ONLY people Miele use other than their own techs is Priority Appliances. I agree with the several others below who have rated Priority poorly. They are horrific when it comes to customer service; and outrageously expensive and they are clearly not good to their employees and they are rude to their customers. I would like to track down the employee they fired as he was great, really knew his stuff. The only way around the Miele monopoly, and the Priority Appliance oppression and monopoly, is to diagnose the problem as best you can yourself, buy the parts needed from Miele (they are not allowed to refuse an owner but can refuse appliance repair companies which is why there is only ONE company in the lower mainland customers can call directly for repairs)... and then find a repair person who will come once they know you have the needed parts. You can return any parts you Others can do the repairs, but cannot buy the parts... oppressive! I won't be buying Miele ever. We have had many problems with our gas stovetop by Miele; our Miele clothes washer and dishwasher, and our Miele vacuum is the worst example of a vacuum I have ever encountered. Our repair place on the west side, is great... we have dealt with them for many decades & they say it basically should be against the law for Miele to make vacuums. I agree. I will say that Miele makes good wall ovens, that's it. read more