Purchase of vehicle was straight forward, easy to work with the employees, gave good explanations…read moreof the features/addons applicable and reasoning for it.

I had an amazing experience at Val Strough Honda. I have purchased two vehicles from them this…read moreyear, and both experiences have been outstanding. My first purchase was in March 2026, and I worked with Julian. I purchased a certified preowned Honda Accord, which has been a fantastic vehicle. Julian delivered professional service without high pressure tactics. This September, I was interested in purchasing, or leasing a new car for my partner for commuting. I was initially interested in the new Camry, as it gets very good gas mileage and I read a lot of good things about it. I had never owned a Toyota so I thought I would try it. I went to Victory Toyota in Seaside and I felt the pressure from the minute I contacted them. I received a call from a sales associate and I confirmed an appointment for 1:30 that afternoon . 10 minutes later I received a call from the sales manager asking if I was coming in at 1:30. I once again confirmed that I was coming at 1:30. 20 minutes later. I was contacted by the general manager to make sure that I was coming at 1:30 and I again repeated that I was coming at 1:30. A complete turnoff and I should have stopped right there. I was told that I would be meeting with another sales associate, which was not the first sales associate that called me. This sales associate met me outside with dark sunglasses and a cocky attitude which immediately put me off. I want to look someone in the eye when I'm meeting them deal and I immediately felt the high pressure sales tactics. I told him very directly what I was looking for and I told him that I was interested in the lease deal that Toyota had advertised nationally for a base model Camry. He immediately started attempting to upsell me. He said "I don't know why Toyota advertises these base models, it's very rare to find a base model". He continued "Dealers, always add convenience packages, sunroofs and other add-ons to most models". I repeated very clearly that I was not interested in any add-ons. I already have a fully loaded Accord Touring Hybrid. I reiterated that I was looking for a base model with no add-ons. Multiple times he attempted to move me up to another trim and kept repeating his narrative about dealer inventory. It was very clear he wanted to make a sale that day rather than taking his time and locating a base model for me. It was obvious that he wasn't listening to me, only giving me excuses about inventory. Getting annoyed I said " I do not care about your inventory story. I told you what I'm looking for and that's all I'm looking for". He demonstrated absolutely no initiative to make that happen and quickly started to jot down numbers on a piece of paper of vehicles that he had access to that were all higher priced than I wanted. I quickly ended the conversation, told him I was done, and walked out. It was a terrible experience and one that I will never repeat. And it has turned me off to purchasing any Toyota in the future and i definitely will not walk into Victory Toyota again I drove right over to Val Strough Honda which is literally next-door. There I was greeted by Fernando. I told him about my experience and we walked the lot together. He listened to me and what I wanted. There was one base model on the lot, a meteorite metallic gray Honda Civic. It was exactly what I was looking for. No add-ons, no upgrades. It actually had a dealer installed lo-Jack, which I didn't want, and they promptly removed it. Fernando was amazing. His decades of experience were evident. He listened to me and worked up multiple quotes with the sales manager until we decided exactly where I wanted to land. It was exactly like my first experience at Val Strough. I met with multiple team members at the dealership, and everyone treated me with the respect and kindness I appreciate, and most of all honored what I was looking for, and the price I wanted to pay. I decided to make the purchase and thought I would pick it up in a couple of days. However, Fernando said he could have it ready within an hour. He promptly got the Civic prepped while I met with the finance manager and took care of the paperwork. Two hours after I walked in, I drove out with a brand new Honda Civic and no regrets. It's a great car and exactly what I wanted at a price that I wanted to pay. My partner was ecstatic to receive it, and once again, my fondness for Honda vehicles, and the Val Strough dealership, was reaffirmed. Honda will continue to get my business going forward.

I went here for a full transmission service and coolant flush. They scheduled me the next week and…read moreI dropped it off in the morning and picked it up in the evening. They alerted me to things I should do very soon, ie. an oil change and tire nail fix. Luckily I knew about those things and already had an appointment at a tire store the next day, but it's nice to know they do a general quick inspection to make sure things are good. When I got back for the pickup the mechanic was test driving the vehicle, also a sign of a good mechanic shop. The bill was exactly what I was quoted and I was happy with the price. I feel like it was a good value for getting done what I could not do myself. I think some of us, like myself, have a mechanic friend, but I chose to go here because I wanted it done right and I trust they do it right. The car i took in for service was a family van and we need it to work right and to be reliable. I don't know if everyone feels like I do that these days you always have to fight to get things done right or be prepared for something wrong or to cost extra or whatever but this was simple. Tell them what I need done, drop it off, pay for it and pick it up. I was pleasantly surprised there were no hickups.

THEY CHARGED ME $258.00 FOR A OIL CHANGE AND TIRE ROTATION ON A 20204 HONDA ODESSY. HIGHWAY…read moreROBBERY.. My fault for not getting a quote... the owner gave me $50.00 back and said sorry for the misunderstanding.. LOL... they can't seem to be able to compete with a dealer, oil prices are up... blah blah blah.

What an amazing experience!!! 50 years of driving and I've never had to replace my windshield…read more They told me exactly how to link their company to my GEICO insurance and were able to get approval for OEM BMW glass. Answered my texts immediately. Arrived early for my windshield replacement. Jose was personable, professional, fast, fastidious. Yes, no mess just my 2016 X5 looking "brand new!!!" We laughed!!! Use this company. I don't often write reviews but if I strike gold I'm definitely a sharer. Thank you! Thank you!

Replacing my windshield was completely hassle-free. I texted Jose my VIN, got a fast quote, and…read morescheduled the service right away. He kept me updated on his arrival time, finished the installation in just an hour, and clearly explained how to care for the new glass. I highly recommend supporting this great local business!

My favorite place I've ever taken my Subaru to for service!…read more I've been coming here for years and cannot say enough great things about the guys in the service department. They are welcoming, down to earth, explain things, timely and efficient. Matt is usually my go to but have to shout out Gibert, Jacob, Rudy and newest associate Abidin who did a great job assisting me with my oil change and rotation. The prices aren't outrageous and they tell it to me straight when it comes to repairs needed for my car. In addition, I've had last minute issues and always get me in ASAP. Thanks Subaru Service, keep up the great work!

This review is a year overdue. After having had my car 14 years I had to get a new one. I asked…read morecoworkers how they felt about Subarus and heard nothing but good things. We went in not knowing what I was looking for. Test drove an Impreza and was sold! Went to finance and got approved relatively quickly, I have excellent credit which doesn't hurt. Drove off in my new car the next day, they had to source it from a sister dealer. They offered me a fair price for my old car that was shot, made transferring my custom tag easy too. Service is open on Saturday which is super convenient for services. I'm a happy camper, thank you!!

We had a fantastic experience with Oscar, the BMW tech guy who spent a quality 60 min explaining…read moreall of the tech nuances of the 2025 X3-30. He walked us through each of the key apps and also helped us set up our phone BMW app to our settings. Oscar explained things in a clear and concise way and was patient in answering our questions. Kudos to Oscar. He represented Monterey BMW extremely well.

Nightmare. Returned a car below blue book we didn't need, told it would take 20 minutes. 2 hours…read morelaters... finally done. Wally?!!! No other people shopping, just me sitting, waiting., garbage waste of time, throwing $$ and time away. Total headache.

The Owner is so knowledgeable and helpful, friendly and honest. I highly recommend this shop to…read moreanyone!

I haven't been to this in years as I've moved away, but I think about my experience here often,…read moreespecially when comparing the service here to other shops I've been to in various parts of the US. Recently doing some maintenance myself on my car has compelled me to write a review for a service I had completed about 5 years ago because it was such a good value. I had my 2010 Malibu in for a full fluids service and repair of some front end suspension components that a Chevy dealership couldn't even properly diagnose/fix. I did a recent fluid service on the same car on my own and for what I paid here I'd just as soon let them do it. An extremely fair price for the service provided. What takes me a day to do took them a quarter of the time and cost about the same as what it cost me to do it myself considering parts, fluids, and tool purchases. All this is to say, this is easily the best shop I've encountered in any city I've lived in (I'm military so I've moved a lot). If I'm ever back in the area, this is the place for me.

I've been doing business with VW Cardinale for over 22 years now, buying and leasing Tiguans and…read moreTaos. Steven has always Bergen our straight shooter dealer and friend, never once trying to upsell or pressure, always getting us the best deal possible. Jesus and Mandi in Finance work miracles, as they take your credit info, your income and hoped-for payments, then use some kind of Jedi powers yo get that deal you can live with. The hardest part is the wait: part 1- find the right car, part 2, gathering info, part 3, patiently waiting for finance to do their their thing (this will take some hours, so don't bring kids), then part 4 - review and signing papers. By law everything has to be open, transparent, explained and signed. It's on this rather cool electronic board (4x5) where you e-sign, a sign, and sign, etc. All done? It all prints, here are your keys, and now you have a car, with first due in about 30-45 days. Being long time customers (we know just about everyone by name as we have brought all the cars to the place for servicing - now VW has a log of all maintenance for warranty purposes!), we get good deals or services for reduced prices! Relationships are everything to this Cardinale crew, and we will be sad when the time comes for us to move to our retirement home someday. Kudos to All!

Applied for a position at Porsche and BMW. No one ever got back to me. Upon trying to reach…read moremanagement, I left several messages and no one would return my call. The GM for Porsche SLO led me to believe I was going to hired. I followed up several times and left so many messages and he never once had the courtesy or professionalism to return my call. I believe they are racially motivated and if you don't have the right last name then they will completely ignore you. I tried to speak with Theresa the CFO but yet again was Ignore after several messages. I think it's ridiculous I can't get a few simple answers. I'm struggling here just moved here from Wyoming and I get treated like this..

Great guy, great work, and a very fair price. Took care of what I needed and only a one day…read moreturnaround.

If you're looking to replace a soft top on a Porsche stay away from Monterey Porsche dealer. Took…read moremy Porsche Boxster to Rick's Upholstery he did an excellent job and a down to earth person very honest and reliable.

Quick easy and friendly service! I needed a new key fob for my 2012 Camry. It was easy to…read morecoordinate an appointment, the price was fair, service honestly took less than 10 minutes and the new fob works great!

2023...Fast service, GREAT pricing....what more can you ask for? I highly recommend them!…read moreJuly 2024 Update.....Sadly, he is no longer in the area....a true loss to the area!

Prior to coming to this dealership, I was leasing a Nissan through a different dealership. When my…read morelease was up, I, I tried to purchase my vehicle, but when I was trying to purchase the vehicle through the original dealership, they lied to me about the process of how to purchase the vehicle. They tried to rebuy the vehicle, replace parts, and sell it at a higher price. I cross checked with other dealerships to see if this was the truth, while also reviewing my contract with the original dealership. It seems that they were lying and trying to get more money out of me. Because of this I decided to explore around and I happen to stumble upon this dealership. I was fortunate enough to talk to a gentleman named KC who gave me an honest take, so I decided to take my business to them. They were very up front of everything, which is something rare for a dealership to do. Very grateful for them and I highly recommend them!

I unfortunately needed to get another car due to mine unexpectedly needing a new hybrid battery. I…read morereached out to Cardinale Nissan and some other dealerships as well as Carvana to see what options I had. Zeeshaun got in touch with me and was very easy to work with even though I was out of town. When I did come in for a test drive, him and Ryan had the car and my Starbucks order ready to go. That was a nice touch to help me feel at ease. Although I know the object is to sell a car, I did not feel as though they were being pushy. They listened to what was going on and gave me options. Even Chris, the finance manager, was great to work with after signing the contract. At the end of everything, Zeeshaun and Ryan helped me get my new car home while I drove my daughter's car back. That was very thoughtful customer service and saved me from needing to get an Uber back to the dealership. Even if everything didn't work out, this was the best experience I've had at dealership so far.